We liked the people there, everyone was helpful and very polite. The location is excellent, the Tube only 2 minutes away and a 10 minute walk from the V&A and other museums, the Royal Albert Hall and Hyde Park.
We didn't like that the shower room was incredibly tiny and it was almost impossible to sit on the toilet, the sealant around the shower tray was full of mold. The sheets seemed clean, but the carpet and the curtains didn't look clean at all. The mattress on the bed was old, soft and extremely unconfortable. The furniture was all very old and dingy. Breakfast was basic and if you wanted a cooked breakfast they would charge even more. In short, the only thing we liked was the location. Given the price, anyone would expect a lot more.