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손더 첼시 그린 여행 후기

4 out of 5
손더 첼시 그린
35 Ixworth Place, London, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 521개 이용 후기 중 175개" "
평점 8 - 좋아요. 521개 이용 후기 중 201개" "
평점 6 - 괜찮아요. 521개 이용 후기 중 86개" "
평점 4 - 별로예요. 521개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 521개 이용 후기 중 17개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Hiewon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: NC 님, 2019년 6월 17일
Dear Hiewon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niccolo Consigli General Manager

10/10 - 훌륭해요

WOO-JUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Cornelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
- die Zimmergrösse war super, ein Eckzimmer, modern eingerichtet - sehr bequemes Kingsize-Bett - ausreichend Steckdosen am Bett und im Zimmer (nur der USB Steckplatz funktionierte wohl nicht, zumindest bei uns) - Zugang zum Hotel und Zimmer mit Türcode, das erspart den Schlüssel oder die Keycard - sehr praktisch - Frühstück einfach, aber ok. Täglich frisch gepresster Orangensaft - Abdunklung mit den vorhandenen Vorhängen könnte besser sein - obwohl in einer Nebenstrasse gelegen, hörte man den Verkehr früh morgens deutlich - sehr gut gelegen für Anbindung an Underground, nur 10 min zu Fuß von Haltestelle South Kensington, von da super schnell in der Innenstadt bei allen Sehenswürdigkeiten
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Lucie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely
2024년 2월에 1박 숙박함
답변 제공: Sonder 님, 2024년 2월 28일
Your kind words are appreciated, Lucie. We hope to host you again soon at any of our 40+ locations worldwide.

10/10 - 훌륭해요

Cesar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente lugar
2024년 1월에 4박 숙박함
답변 제공: Sonder 님, 2024년 2월 28일
Thanks for your kind words, Cesar. Hope to see you again soon.

10/10 - 훌륭해요

Conrad

2024년 1월에 3박 숙박함

8/10 - 좋아요

Melina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien
Très bien. Propre. Isolation moyenne mais si on a pas le sommeil léger ça va. Arrivé très libre. Bon petit déjeuné. Je recommande
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Jack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
All was wonderful
2023년 12월에 6박 숙박함

8/10 - 좋아요

Janne M. S.

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Trivelig sted i et fint område
Veldig hyggelig strøk, rommet var stort og fint. Savnet muligheten til 2 enkeltsenger og sofa eller flere sitte muligheter med bord. Rommet var såpass stort at det var plass til det. Vi bodde der i 4 netter, det ble ikke vasket på den tiden og det var greit. Men de kunne hentet søppelen annen hver dag.
2023년 12월에 4박 숙박함

8/10 - 좋아요

Christopher

출장 여행
Good location
The hotel is fine, great location but the rooms look a little tired, the self entry is ok but would be better if the phone key opened the main door as well. Breakfast was very good.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Frank

2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Lars

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Nicola

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hot water?
Let down by the water supply. Very low pressure cold water and the hot water took over 5 minutes to start. Very poor given the price.
2023년 9월에 2박 숙박함
답변 제공: Sonder 님, 2023년 10월 8일
Hi Nicola, your feedback is important to us. We're sorry there were issues with the water. We recently removed the water restrictor to see if this would help, but we apologize that it didn't help. If you decide to give us another chance, we'd love to show you a better experience.

10/10 - 훌륭해요

Davide

2023년 9월에 2박 숙박함

8/10 - 좋아요

John

출장 여행
좋아요: 편의 시설/서비스
Sonder Chelsea is as the property suggest. A nice convenient place to stay. Kind helpful staff and a solid breakfast
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Alice

Very Happy
Lovely room for my few days down in London, very spacious and clean. Would definitely come back again.
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Jens

2023년 6월에 3박 숙박함
답변 제공: Sonder 님, 2023년 7월 27일
Hi Jens, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 - 훌륭해요

Nicolle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extraordinario lugar para alojar
Muy buena experiencia, hay algunas cosas que mejorar como la mantencion de algunas puertas y alfombras, pero superficiales. Es un muy bien lugar con habitaciones comodas, buen desayuno y personal amable.
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Laura

단체 여행
좋아요: 직원 및 서비스
The hotel looks much better online in the photos than it is. Above all, it bothers me that you can only check in digitally and that everything is done digitally. It's so impersonal and tedious and just zero convenience. You can tell that this whole concept is just about saving money. The furnishings are also cheap and maybe a third as nice as in the photos. The hotel lacks charm and ambience. Impossible are these tables at breakfast, which are lower than the chairs, so you sit uncomfortably. The operation in the shower is so stupidly installed that cooler water is hardly possible to set, sometimes I almost burned myself, so hot it was. It was fine for two nights, but I would not have wanted to be there longer. I also don't like that the room is not cleaned daily.
2023년 5월에 2박 숙박함
답변 제공: Sonder 님, 2023년 6월 3일
Hi Laura, your candid feedback is important to us. We do our best to represent how we operate on our listings accurately, but we apologize if anything was unclear. We don't have a staffed front desk at most properties, but our 24/7 support team is always available to help. Our guests can book housekeeping services on demand for a nominal fee. This ensures an uninterrupted and sustainable stay. We appreciate your thoughts on how we could improve our breakfast area and shower and will work to make this better in the future. If you choose to give us another chance, we'd love to host you at any of our 40+ locations worldwide.

10/10 - 훌륭해요

AUGUSTO CESAR B

2023년 5월에 2박 숙박함
답변 제공: Sonder 님, 2023년 5월 24일
Hi Augusto, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 - 좋아요

filipa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the localization. I didn´t like the noise in the morning (maybe the elevator), the room was not done from one day to the other and the breakfast has few alternatives (suggestions whole bread of the day, red fruits, whole oats)
2023년 4월에 2박 숙박함

8/10 - 좋아요

Tuva

2023년 3월에 2박 숙박함

8/10 - 좋아요

Mariska

2023년 3월에 3박 숙박함

4/10 - 별로예요

ian

2023년 3월에 1박 숙박함
답변 제공: Sonder 님, 2023년 3월 8일
Hi Ian, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 - 좋아요

Sanath

2023년 2월에 1박 숙박함

8/10 - 좋아요

Fabio

2023년 2월에 6박 숙박함

8/10 - 좋아요

Jade Sau Yung

2023년 2월에 7박 숙박함

10/10 - 훌륭해요

Anders

2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Arnbjørn Gil

2023년 2월에 3박 숙박함

8/10 - 좋아요

Magnus

2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Jo-Anne

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

David

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Barbara

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2022년 11월에 5박 숙박함
답변 제공: Sonder 님, 2022년 11월 29일
Hi, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 - 별로예요

CRISTINA

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1 hour for to have the room, checkin with with face ID and other problems
2022년 10월에 2박 숙박함
답변 제공: Sonder 님, 2022년 10월 10일
Hi Cristina, your feedback is important to us. We're sorry for the delay getting into your space and the other issues you had during your stay. We'd love to learn more about your stay so we can improve. Don't hesitate to get in touch with our support team anytime.

6/10 - 괜찮아요

Aurélie

2022년 9월에 2박 숙박함
답변 제공: Sonder 님, 2022년 9월 30일
Hi Aurélie, your honest feedback is appreciated. We’re saddened to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 - 괜찮아요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There was an intermittent loud machine rumbling in the room and also a fairly large leak on the floor, near an electrical socket, emanating ftom the room next door. The staff were very pleasant and helpful. Breakfast room looked tired and the plants dusty and uncared for.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Bo William

2022년 6월에 1박 숙박함

4/10 - 별로예요

Manuela

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich habe keine Email vorab erhalten. Musste dann vor Ort einchecken mit Verifizierung. Nur ein Trainee war vor Ort der überfordert war. Türe zum Zimmer ging immer erst bei der 3. oder 4. Eingabe auf! Das IT braucht dringend ein Update. Alte Socke im Zimmer gefunden. Kein Wasser, kein Haartrockner.
2022년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed once before at Chelsea Green So dear which was excellent vale and great room. This time the room was much more expensive and very much smaller. The bed was too small - should not advertise a double room with such a small bed. A new addition which was good is the breakfast in the lobby area - very pleasant.
2022년 6월에 2박 숙박함

4/10 - 별로예요

William

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really wanted to like it the area was perfect for commuting to my work venue. The checking was incredibly problematic. En route to the property I was sent an email to urgently respond and fill out forms before arrival. I did so at the property As through as the process was the amount of information was similar to purchasing an automobile . I had to wait for codes and responses both text and email to complete checking. The door code never came but all the vetting and marketing info came as I completed each step of the process. There was a manager to help in the instructions to complete the checking tasks. At the end of it I never got the codes for the doors they let me in and gave me a hand written piece of paper with the six digit code for the doors.I was locked out 3 times with a 24 hour period and finally left frustrated and simply left the remaining two days of my stay paid . I booked a new room at another hotel problem free and chalked it up to a technology glitch. The prompting of my eventual departure came when I pulled back the curtains in the morning to completely filthy curtains the shears appeared to be covered in potting soil. I went to the bathroom to wash and there was dried toothpaste in the sink,.I packed my bag and left..
2022년 5월에 3박 숙박함

6/10 - 괜찮아요

Michael D

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Ok for short stays but not for long. Sonder does not clean the room until you leave, unless you ask for cleaning and pay $35. You have to ask almost every day for coffee makings and toilet paper.
2022년 5월에 9박 숙박함

10/10 - 훌륭해요

Angelika

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 4박 숙박함

10/10 - 훌륭해요

Elisa 님, Spring

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great experience at Sonder Chelsea Green!
2022년 3월에 2박 숙박함

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Allan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think you have a great formula, we enjoyed our stay and will certainly come again, thank you
2022년 1월에 1박 숙박함

4/10 - 별로예요

Jennifer

2021년 11월에 3박 숙박함

6/10 - 괜찮아요

Kelyn

연인과의 여행
별로예요: 편의 시설/서비스
Wow. Where to start? I booked this hotel because it was in Chelsea and it looked so good in the photos. Looks can be deceiving and I recommend you stay away from this place. First, I requested an early check-in because our train arrived so early that we’d be stuck with our bags. I never received a response. Second, they charge you £25 to freshen up your room. I genuinely thought I had misread it. So £25 for clean towels? Count me out. Third, not one USB could be found in the room. Couldn’t charge any of my electronics, had to go out and buy an adapter. Not that big of a deal but in 2021? Third, the lighting was atrocious. I love me so good ambient lighting but this was like living by candlelight. I couldn’t see anything! Fourth, there was no iron. I’ve never been in a hotel room that didn’t have one. It was definitely an inconvenience. Fifth, the noise! Any movement anyone made, even a cough, could be heard through the walls. And finally, the bed was so cheap and creaky. Any movement at all made us feel like the bed would come down. I genuinely wish I could get a refund from this place. I do not recommend and I will not be seeking out Sonder in the future. Genuinely, the Holiday Inn has better amenities and the cleanliness is on par.
2021년 12월에 3박 숙박함

10/10 - 훌륭해요

Olivia

2021년 12월에 3박 숙박함