스튜디오, 킹사이즈침대 1개, 간이주방, 공원 전망 | 저자극성 침구, 객실 내 금고, 책상, 노트북 작업 공간

하얏트 하우스 런던 스트랫퍼드 여행 후기

4 out of 5
하얏트 하우스 런던 스트랫퍼드
10 B Chestnut Plaza Westfield, Stratford City, London, England

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 952개 이용 후기 중 657개" "
평점 8 - 좋아요. 952개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 952개 이용 후기 중 37개" "
평점 4 - 별로예요. 952개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 952개 이용 후기 중 16개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

traveler 님, Incheon

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to underground station, Big shopping mall, various restaurant. Smoking smell on the street.
2019년 6월에 5박 숙박함
답변 제공: nic 님, 2019년 6월 12일
Dear Guest, Thanks a lot for your positive comments on your recent stay at the Staybridge Suites London Stratford. We are delighted to learn you enjoyed your stay with us and are looking forward to welcoming you back in a near future. Kind regards, Marco Paes | Guest Services Manager

10/10 - 훌륭해요

JU YONG 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 시설
출장으로 하루 묵었는데 시설이나 관리상태가 최상이었습니다. 레지던스 형태라 최소 1주 이상 체류하는 투숙객에게는 최고의 선택이 될 것입니다.
2018년 8월에 1박 숙박함
답변 제공: Anisha Kohli (Guest Relations Manager) 님, 2023년 1월 10일
Dear Ju Yong,Greetings from Hyatt House London Stratford!I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I am glad to see you had a great stay with us.We hope to welcome you back soon, so that we can create a memorable experience for you. Kind Regards,

10/10 - 훌륭해요

HANJUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location, Food, Room... everything was fantastic!

10/10 - 훌륭해요

김정민

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
웨스트필드 쇼핑몰 내에 위치한 좋은 호텔입니다.
호텔의 위치는 스트라트포드 역과 연결된 웨스트필드 쇼핑몰 내에 위치해 있습니다. 주변에 거의 모든 종류의 숍들이 위치해 있으며 슈퍼마켓 및 다양한 음식점이 있습니다. 런던 시내와도 20분 거리로 가까운 편입니다. 원데이 트래블 카드 7.7 파운드면 어디든 갈수 있네요. 호텔내의 시설은 방은 작은 편이지만 깔끔하고 주방시설이 완벽히 갖추어져 있습니다. 또한 아침 식사를 무료로 제공해 줍니다. 가격 대비 강추인 호텔입니다. 한가지 조심할 것은 택시 기사가 호텔 이름을 잘 모릅니다. 반드시 주소를 기록해 가는게 좋습니다.

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect.
2024년 4월에 2박 숙박함
답변 제공: Emma Tamas 님, 2024년 4월 9일
Dear Christian,Thank you for your kind feedback, your words are very much appreciated. Have a great day!Kind Regards,Emma Tamas(Guest Relations Team)

10/10 - 훌륭해요

Susanne

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super nah am London Stadium.
2024년 3월에 5박 숙박함
답변 제공: Patricia 님, 2024년 4월 1일
Dear Susanne,Thank you for choosing to stay with us and for your lovely feedback. Looking forward to welcoming you back very soon!Duty Manager Team

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Just one word for me (excellent )
2024년 3월에 1박 숙박함
답변 제공: Emma Tamas 님, 2024년 3월 16일
Dear Mark,Thank you for choosing to stay with us and for the high rating; it is greatly appreciated. We look forward to hosting you again soon!Kind Regards,Emma Tamas(Guest Relations Team)

10/10 - 훌륭해요

Stacy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff or super friendly great location great fun clean comfortable overall five stars have to mention the staff were so friendly helpful and wonderful.
2024년 1월에 3박 숙박함
답변 제공: Emma Tamas 님, 2024년 1월 19일
Dear Stacy,Thank you so much for your wonderful review! We are thrilled to hear that you had a great time at our hotel and that you enjoyed our friendly staff, our convenient location, and our clean and comfortable rooms. We appreciate your kind words and your five-star rating. It means a lot to us!We hope to see you again soon and make your next stay even more fun and memorable. Thank you again for choosing us.Kind Regards,Emma Tamas(Guest Relations Team)

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very convenient for ABBA Voyage. Nice staff. Very good breakfast.
2024년 1월에 1박 숙박함
답변 제공: Charles Nkadi 님, 2024년 1월 15일
Dear HenryGreetings from Hyatt Regency London Stratford, Thank you so much for taking the time to give us your feedback. as it is very much appreciated. We are delighted that you enjoyed your stay with us, and were happy wit our location, and really hope you were able enjoy ABBA Voyage. I will be sure to pass on your positive feedback to the rest of the team.

10/10 - 훌륭해요

caroline

2023년 12월에 1박 숙박함
답변 제공: Emma Tamas 님, 2024년 1월 1일
Dear Caroline,Thank you for the high rating and for choosing Hyatt House London for your stay.We wish you a delightful new year! Kind Regards,Emma Tamas(Duty Manager)

10/10 - 훌륭해요

Dr Misbah

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and lots of amenities around friendly check in and staff
2023년 12월에 4박 숙박함
답변 제공: Anisha Kohli (Guest Relations Manager) 님, 2023년 12월 31일
Dear Dr Misbah,I am glad you had a fantastic stay & that the staff were friendly & you enjoyed the amenities.We wish you a Happy New Year & all the best for 2024!Kind Regards,Anisha Kohli

10/10 - 훌륭해요

Chima

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Anisha Kohli (Guest Relations Manager) 님, 2023년 12월 31일
Dear Chima,I am glad you had a fantastic stay.Happy New Year and all the best for 2024!Kind Regards,Anisha Kohli

10/10 - 훌륭해요

Louiza

2023년 12월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 19일
Dear Louiza,Thank you very much for your recent stay at Hyatt House London Stratford!We wish you a delightful winter season!Kind Regards,Emma Tamas(Duty Manager)

8/10 - 좋아요

Viviane

2023년 12월에 2박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 18일
Dear Viviane,Thank you for your recent stay at Hyatt House London Stratford and for the high rating!We hope to have the pleasure to welcome you back in the near future.Kind Regards,Emma Tamas(Duty Manager)

8/10 - 좋아요

Christian

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 18일
Dear Christian,Thank you very much for the high rating! We hope to have the pleasure of welcoming you back soon for an even longer stay! Kind Regards,Emma Tamas(Duty Manager)

10/10 - 훌륭해요

Duncan

좋아요: 청결 상태, 객실의 편안함
One night stay
Great stay, wish it had been for longer. Good facilities in room, great location.
2023년 12월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 18일
Dear Duncan,Thank you for your positive review! We’re thrilled to hear that you had a great stay with us. Your kind words about our good facilities in the room and our excellent location mean a lot to us. We hope to have the pleasure of welcoming you back soon! Kind Regards,Emma Tamas,(Duty Manager)

10/10 - 훌륭해요

Tarja

2023년 12월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 18일
Dear Tarja,Thank you for choosing Hyatt House London Stratford and for the high rating! We hope to have the pleasure to host you again soon!Kind Regards,Emma Tamas(Duty Manager)

10/10 - 훌륭해요

Rehan

2023년 12월에 2박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 11일
Dear Rehan,Thank you for the high rating. We are thrilled to hear that you enjoyed your stay with us.We hope that you’ll choose to stay with us again in the future, and we look forward to welcoming you back to our hotel.Kind Regards,Emma Tamas

10/10 - 훌륭해요

LUCY

2023년 12월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 9일
Dear Lucy,Thank you very much for choosing Hyatt Regency London Stratford & for the high rating; is greatly appreciated.We hope to have the opportunity to welcome you back in the future.Kind Regards,Emma Tamas(Duty Manager)

10/10 - 훌륭해요

Nazneen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful seat, the hotel is clean and modern. Room was spotless and nicely decorated. Will definitely be back.
2023년 11월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 1일
Dear Nazneen,I’m delighted to hear that you had a wonderful experience at the hotel! The clean and modern ambiance, along with the spotless and nicely decorated room, certainly contributes to a pleasant stay. We look forward to welcoming you back soon! Kind Regards,Emma Tamas

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and amenities
2023년 11월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 12월 2일
Dear Paul,Thank you very much for choosing Hyatt House London Stratford! We hope that we will have the pleasure to welcome you again soon.Kind Regards,Emma Tamas

10/10 - 훌륭해요

Ali

2023년 11월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 13일
Dear Ali,We would like to thank you for your stay at Hyatt House London Stratford! We hope to have the pleasure to welcome you again.Kind Regards, Emma Tamas

10/10 - 훌륭해요

Synne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 8일
Dear Synne,The whole team at Hyatt House London Stratford would like to thank you for your trust. Your satisfaction is the most important thing for us. We truly look forward to welcoming you back soon!Kind Regards,Emma Tamas

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 8일
Dear Javier,We would like to thank you for your stay at Hyatt House London Stratford! We hope to have the pleasure to welcome you again & I wish you a lovely week ahead.Kind Regards,Emma Tamas

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 8일
Dear David,Greetings from Hyatt House London Stratford. We are delighted with the 10/10 score, this is amazing. We are very happy that you were pleased with the hotel and the facilities of our property. We look forward to welcoming you back for another great stay. Kind regards,Emma Tamas

10/10 - 훌륭해요

Keith

2023년 10월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 10월 24일
Dear Keith,Thank you for your 10/10 rating. We are extremely delighted to learn that you had a great stay and loved the overall experience. We look forward to welcoming you back to the hotel again soon.Kind Regards,Emma TamasDuty Manager

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2023년 10월에 1박 숙박함
답변 제공: Charles Nkadi 님, 2023년 10월 19일
Dear Matthew, Greetings from Hyatt House London Stratford, We are very happy that we met some of your expectations. We appreciate your 10/10 score. If you have any questions or should need some assistance please do not hesitate to contact myself directly.Kind regards

8/10 - 좋아요

Katherine

2023년 10월에 1박 숙박함
답변 제공: Charles Nkadi 님, 2023년 10월 19일
Dear Katherine, Greetings from Hyatt House London Stratford, We are very happy that we met some of your expectations, and very appreciate your 8/10 score. please do not hesitate to contact my self directly if you have any questions or should need some assistance.Warm regards

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Emma Tamas 님, 2023년 10월 14일
Dear Mr. Samuel,We would like to thank you for your recent stay with us and we hope to have the pleasure to welcome you again.Kind Regards,Emma Tamas

8/10 - 좋아요

Gert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Emma Tamas 님, 2023년 10월 14일
Dear Gert,We would like to thank you for your stay at Hyatt House London Stratford! We hope to have the pleasure to welcome you again.Kind Regards,Emma Tamas

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay at the hotel was excellent friendly helpful staff . Everything was So clean and fresh. And very convenient for the shopping centre and our Abba weekend Will definitely be returning
2023년 10월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 10월 14일
Dear Mr. Jackie,We would like to thank you for your stay at the Hyatt House London Stratford. It is with great pleasure that we read your comment, and we will not hesitate to share it with all our teams. We hope that you enjoyed the Abba Show and we look forward to welcoming you again in our hotel.Kind Regards,Emma TamasDuty Manager

10/10 - 훌륭해요

Diana

2023년 10월에 2박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 8일
Dear Diana,We would like to thank you for your recent stay with us and we hope to have the pleasure to welcome you again.Kind Regards,Emma Tamas

10/10 - 훌륭해요

Qaiser

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfy bed, excellent facilities on the whole, including free laundry on site. Friendly and helpful staff. Fantastic location! And a fabulous breakfast - not to be missed! Highly recommended!
답변 제공: Emma Tamas 님, 2023년 10월 8일
Dear Qaiser,Greetings from Hyatt House London Stratford!We are happy to read that your stay was wonderful and that you appreciated the exceptional service provided by our staff members. Your kind words about the friendliness and helpfulness of our team are truly appreciated. It's wonderful to know that you found your room comfortable and the facilities excellent which contributed to your overall satisfaction. We're glad that the hotel's location station was convenient for your travels. Thank you for your high recommendation!Kind Regards,

10/10 - 훌륭해요

Aisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Charles Nkadi 님, 2023년 10월 4일
Dear AishaGreetings from Hyatt House London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I’m happy to see that we met some of your expectations, as your score is 10 out of 10, that is great and thank you very much. I am very pleased that you had a great time and we hope to welcome you back soon, so that we can create another memorable experience for you.

10/10 - 훌륭해요

Tracey

2023년 9월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 10월 22일
Dear Tracey,We would like to thank you for your stay at Hyatt House London Stratford! We hope to have the pleasure to welcome you again & I wish you a lovely week ahead.Kind Regards,Emma Tamas

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyatt House
Great breakfast, friendly staff, clean and comfortable and reasonable price. Fantastic location for the London Stadium and / or shopping at Westfield.
2023년 9월에 1박 숙박함
답변 제공: Anisha Kohli (Guest Relations Manager) 님, 2023년 10월 2일
Dear John,Greetings from Hyatt House London Stratford.Thank you for your honest feedback! I am glad to hear you had a fantastic stay, that the staff were fabulous and that the Westfield Shopping Centre was perfect for your stay.We hope to see you back in due course & wish you a lovely week ahead.Kind Regards,Anisha

10/10 - 훌륭해요

Chinedu Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place!
2023년 9월에 4박 숙박함
답변 제공: Anisha Kohli (Guest Relations Manager) 님, 2023년 10월 2일
Dear Chinedu Michael,Greetings from Hyatt House London Stratford.Thank you for giving your honest feedback & that you enjoyed your stay with us.We hope to welcome you back in the near future.Kind Regards,Anisha

8/10 - 좋아요

LAI LING

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Additional facilities is preferable
This is great to have a kitchen, but I think two chairs is a must for dine in. For the sake of environmental friendly, I also believe a few more tower rod or hook is necessary inside the bathroom.
2023년 9월에 5박 숙박함
답변 제공: Anisha Kohli (Guest Relations Manager) 님, 2023년 10월 2일
Dear Lai Ling,Greetings from Hyatt House London Stratford.Thank you for your feedback, we honestly appreciate it. We will be passing your response to upper management, to ensure we can look after our guests in the future.I hope you have a lovely week ahead.Kind Regards,Anisha

10/10 - 훌륭해요

Tenzin Lhadoen

2023년 9월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 10월 15일
Dear Tenzin Lhadoen,The whole team at Hyatt House London Stratford would like to thank you for your trust. Your satisfaction is the most important thing for us. We truly look forward to welcoming you back soon.Kind Regards,Emma Tamas

10/10 - 훌륭해요

Tobechi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay that is conveniently located in the Westfield Stratford shopping mall. There are hundreds of restaurants and shops, so if you forget anything, simply walk over to Westfield and you can purchase anything you may need. Rooms are quite big and they are stocked with all the basic essentials. Sink, dishwasher, fridge, utensils, plates, glasses, etc. Overall great hotel, great location, great staff.
2023년 9월에 3박 숙박함
답변 제공: Emma Tamas 님, 2023년 9월 19일
Thank you very much for taking the time to share your very nice feedback about your stay at Hyatt House London Stratford. I was delighted to hear that you like your room and its facilities. Thank you also for acknowledging our location and most importantly our staff. I look forward to sharing your kind comments with the entire team for sure they will be incredibly proud. We hope to welcome you back in the near future. Kind regards,

10/10 - 훌륭해요

Barry

2023년 9월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 9월 19일
Dear Barry,Greetings from Hyatt House London Stratford. We are delighted with the 10/10 score, this is amazing. We are very happy that you were pleased with the Hotel and the facilities of our property. We look forward to welcoming you back for another great stay.Kind regards,

10/10 - 훌륭해요

Paul

2023년 9월에 1박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 8일
Dear Paul,We would like to thank you for your recent stay with us and we hope to have the pleasure to welcome you again.Kind Regards,Emma Tamas

10/10 - 훌륭해요

Kok Meng

좋아요: 청결 상태, 편의 시설/서비스
Great breakfast
2023년 9월에 7박 숙박함
답변 제공: Charles Nkadi 님, 2023년 9월 10일
Dear Kok MengGreetings from Hyatt House London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I am happy to see that we met most of your expectations, as your score is 5 out of 5, that is great and thank you very much. I am very pleased that you enjoyed the breakfast providedWe look forward to welcoming you back to visit us again in the near future. Please do not hesitate to contact myself personally so I can ensure you have a seamless experience the next time you stay. We hope to welcome you back soon, so that we can create a memorable experience for you. RegardsCharles NkadiDuty Manager

8/10 - 좋아요

danny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Air conditioning wasn't great. Lovely breakfast and friendly staff made up for it.
2023년 9월에 1박 숙박함
답변 제공: Charles Nkadi/Emma Tamas 님, 2023년 9월 8일
Dear Greetings from Hyatt London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I am happy to see that we met most of your expectations, as your score is 5 out of 5, that is great and thank you very much. I am very pleased that you had a great time and found our team friendly and helpful. I will be sure to pass on your positive feedback to the rest of the team. I would like to apologise for the AC unit in your room not working efficiently.We look forward to welcoming you back to visit us again in the near future. Please do not hesitate to contact myself personally so I can ensure you have a seamless experience the next time you stay. We hope to welcome you back soon, so that we can create a memorable experience for you. Regards

8/10 - 좋아요

S

2023년 9월에 2박 숙박함
답변 제공: Emma Tamas 님, 2023년 11월 8일
Dear S,Greetings from Hyatt House London Stratford!Thank you very much for your 8/10 score, its much appreciated.We look forward to welcoming you back to the hotel in the near future!Kind Regards,Emma Tamas

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good as usual!
Not my first stay, not my last stay! Great place
2023년 8월에 2박 숙박함
답변 제공: Charles Nkadi 님, 2023년 9월 8일
Dear GuestGreetings from Hyatt House London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I am happy to see that we met most of your expectations, as your score is 10 out of 10, that is great and thank you very much. I am very pleased that you had a great time. Please do not hesitate to contact myself personally so I can ensure you have a seamless experience the next time you stay. We hope to welcome you back soon, so that we can create another memorable experience for you. Regards

4/10 - 별로예요

Pritpal

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Broken aircon in my room
The aircon was broken and was only offered a replacement room on my last night of my 2-day stay at 2am - I was not even offered late checkout or any compensation! The issue was reported on my first night, but me and my family were so tired that we slept through the issue. I reported the issue again the following morning, but nothing was done and again at around 8pm. Nothing was done until I gave reception an ultimatum, either they fix the aircon immediately in the room or they give me another room. They checked my room at 2am; can you justify moving a 2-year old in the middle of the night!
2023년 8월에 2박 숙박함
답변 제공: Charles Nkadi 님, 2023년 9월 8일
Dear PritpalGreetings from Hyatt House London Stratford!Thank you so much for completing our online guest satisfaction survey following your recent stay with us.I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I’m sorry to see that we did not meet all of your expectations.Please accept my sincere apologies for the inconveniences you encountered with the AC unit in your room. during your stay, I also apologise that you and your child was made to move rooms at an inconvenient time,I assure you that Your experience does not reflect the Hyatt standards of which we are usually proud of, which is why we will follow up on the matter with the entire team.We hope to welcome you back in the near future, so that we can create a memorable experience for you. Do let me know when you book again, as I will ensure you have a smooth experience during your next stay.Kind regards

10/10 - 훌륭해요

shelina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Excellent breakfast
2023년 8월에 1박 숙박함
답변 제공: Charles Nkadi 님, 2023년 8월 31일
Dear ShelinaGreetings from Hyatt House London Stratford! Thank you so much for completing our online guest satisfaction survey following your recent stay with us. I appreciate you taking the time to share your feedback; as customer service and satisfaction is of great importance to us. I’m really happy to see that we met your expectations, as your score is 5 out of 5, that is great and thank you very much. I am delighted that you were happy with our location and breakfastWe look forward to welcoming you back to visit us again in the near future. Please do not hesitate to contact myself personally so I can ensure you have a seamless experience the next time you stay. We hope to welcome you back soon, so that we can create a memorable experience for you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Charles Nkadi 님, 2023년 8월 30일
Dear Guest Greetings from The Hyatt House London Stratford. Thank you, we are delighted with the 8/10 score, that is great. We are very happy that we met some of your expectations. We look forward to welcoming you back for another great stay.Kind regards

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly hotel
The staff throughout were very friendly and helpful. The hotel was lovely, clean, modern and catered for all needs.
2023년 8월에 1박 숙박함
답변 제공: Charles Nkadi 님, 2023년 8월 30일
Dear Marc Greetings from The Hyatt House London Stratford. Thank you, we are delighted with the 10/10 score, that is amazing. We are very happy that you were pleased with the Hotel and that you found our team friendly, I will be sure to pass this on to the rest of the team. We look forward to welcoming you back for another great stay.Kind regards