BBQ/피크닉 공간

스테이브리지 스위트 런던, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 944개 이용 후기 중 502개" "
평점 8 - 좋아요. 944개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 944개 이용 후기 중 93개" "
평점 4 - 별로예요. 944개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 944개 이용 후기 중 30개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Hyuna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They need a major renovation. Every corner was filthy. Overall
2021년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2 nights in Staybride
Stayed 2 nights for Biz trip in London area. Location is very convineinet due to the easy access to High way. Room is clean and comfort and staff are friendly.

10/10 - 훌륭해요

Vatsal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good stay at Staybridge.
2024년 3월에 2박 숙박함
답변 제공: GS 님, 2024년 3월 28일
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 - 훌륭해요

todd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property upgrades look good close to highway for access
2024년 3월에 1박 숙박함
답변 제공: GS 님, 2024년 3월 28일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a quite even with some renovations happening, this hotel was awesome with all our kids including the fur babies. Staff was excellent, always ready to help. Made sure we had everything we needed when in the breakfast room. Lots of pillows and comfortable beds.
2024년 3월에 2박 숙박함
답변 제공: Guest services 님, 2024년 3월 25일
Hello Michelle,Thank you so much for your kind words. We will be sure to share them with our team. We are very happy to provide you with excellent service and a comfortable stay. We look forward to accommodating you again in the future.Thank you again

10/10 - 훌륭해요

Kaela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so welcoming and accommodating. The hotel is under renovation to revitalize the space but you wouldn’t even notice as everything was still operating and quiet. Breakfast was good, nothing special and the social hour dinners on Monday-Wednesday were a nice surprise. The food was good, different each night.
2024년 3월에 3박 숙박함
답변 제공: GS 님, 2024년 3월 22일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit! Regards,Guest Services

10/10 - 훌륭해요

Lindsay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean, friendly and helpful staff!
2024년 3월에 1박 숙박함
답변 제공: Guest services 님, 2024년 3월 15일
Thank you for taking the time to share your experience with us! We are so happy to hear that we met and exceeded your expectations. We look forward to serving you again in the future.Thank you again for choosing Staybridge Suites London.

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is now our go-to when in London. One of the few hotels with option for 3 beds. Great hot breakfast included, was even better this trip. Friendly and helpful staff.
2024년 3월에 2박 숙박함
답변 제공: GS 님, 2024년 3월 12일
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 - 훌륭해요

Jade

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and facility are great. Friendly, helpful staff.
2024년 3월에 1박 숙박함
답변 제공: GS 님, 2024년 3월 12일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to serving you again on your next visit! Regards,Guest Services

10/10 - 훌륭해요

Dakota

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a very nice place to relax
2024년 2월에 1박 숙박함
답변 제공: GS 님, 2024년 3월 1일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 - 훌륭해요

Angela

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 3월 1일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 2월에 1박 숙박함
답변 제공: GS 님, 2024년 3월 1일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodations needs again in the future.Regards,Guest Services

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love fit
2024년 2월에 2박 숙박함
답변 제공: Jesty (Operations Manager) 님, 2024년 2월 14일
Hello Shawn, Thank you for your recent stay with us! We hope that you enjoyed the time spent here.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room 111 is to have !! Loved it
2024년 2월에 1박 숙박함
답변 제공: GS 님, 2024년 3월 1일
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations.Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

4/10 - 별로예요

Maxxwell B

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was amazing however, you can tell the management underfunded this hotel.
2024년 2월에 3박 숙박함
답변 제공: Jesty (Operations Manager) 님, 2024년 2월 12일
Hi Maxxwell, Thank you for your recent stay here with us. We appreciate your honest feedback. We apologize for any inconvenience and for betterment of our amenities and guest experience, our hotel is under soft-renovation.We hope that we can see you and your family back in here! Thank you once again.

10/10 - 훌륭해요

Susana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a good stay here. The walls are kinda thin and I heard a lot of different noises but other than that the breakfast was fantastic and the service was good.
2024년 2월에 1박 숙박함
답변 제공: GS 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 - 훌륭해요

Mona

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was great for our grandson’s hockey tournament , included breakfast which was great. Only complaint is they didn’t empty the garbage at all. We were there for three nights. I understand if they don’t come in and clean but at least empty the garbage
2024년 1월에 1박 숙박함
답변 제공: GS 님, 2024년 2월 3일
Dear Guest,Thank you for taking the time to leave us your feedback. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. Regards,Guest Services

6/10 - 괜찮아요

Dione

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room too cold. It is winter and we cannot increase thermostat setting in room. Checked in at 11pm and only stayed overnight so didn't bother to call front desk to have maintenance look at it in the middle of the night.
2024년 1월에 1박 숙박함
답변 제공: GS 님, 2024년 2월 12일
Dear Guest,We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. RegardsGuest Services

2/10 - 너무 별로예요

Travis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property manager Unlock the door and accused us. Oh, I'm smoking. And we were only there for a Four hours. We never got our 350 deposit. We never got our two hundred dollars For that day and new event to schedule Tuesday. The 45 days so worst motel ever
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Donald

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jesty (Operations Manager) 님, 2024년 1월 15일
Dear Donald, Thank you for giving us 5/5 satisfaction score. We hope to see you back here!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jesty (Operations Manager) 님, 2024년 1월 15일
Dear Karen, Thank you for choosing Staybridge Suites London, We would like to thank you for your loyalty and trust! Thank you for giving us a score 5/5!

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good buffet breakfast. Make your own waffles!
2023년 12월에 2박 숙박함
답변 제공: GS 님, 2024년 1월 9일
Dear Guest,Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodation needs again in the future.Regards,Guest Services

6/10 - 괜찮아요

Lorraine

2024년 1월에 3박 숙박함
답변 제공: Jesty (Operations Manager) 님, 2024년 1월 15일
Dear Lorraine, Thank you for staying with us! We hope that your family had a great time spent in London. See you again here.

4/10 - 별로예요

Gina

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 9일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback! Regards,Guest Services

4/10 - 별로예요

Juli

2023년 12월에 3박 숙박함
답변 제공: GS 님, 2024년 1월 9일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a 2 room suite, and the day of we were called to say it was unavailable. We were provided adjoining rooms at no extra cost. The kids loved having their own space. The hotel was conveniently close to the highway as well as many nice restaurants. The staff was very helpful and kind at all times. I rated the cleanliness at 4 stars simply because the pool was a bit cold and cloudy. We enjoyed our stay, and will definitely stay again.
2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 4일
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay!Regards,Guest Services

10/10 - 훌륭해요

rabih 님, Windsor

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The property needs lot of maintenance especially the bedroom doors which don’t lock for privacy!
2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 4일
Dear Guest,Thank you for your feedback after your recent stay with us. Please accept our apologies for the shortcomings experienced during your stay.Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.Regards,Guest Services

8/10 - 좋아요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 4일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

8/10 - 좋아요

Amanda

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 6박 숙박함
답변 제공: GS 님, 2024년 1월 4일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

8/10 - 좋아요

Linda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The pool was ice cold. The rooms could have been a bit more clean and we could never get the rooms above 68*F which was annoying. We loved breakfast. There was a great selection and any questions I had about allergies were answered. Room size was fantastic and we really liked the layout. We would come back and stay again at the right price.
2023년 12월에 2박 숙박함
답변 제공: GS 님, 2024년 1월 4일
Dear Guest,Please accept our apologies for the shortcomings experienced during your stay. Your constructive feedback will be used to address these issues in the future.Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.'RegardsGuest Services

8/10 - 좋아요

Andrew

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 2월 3일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 - 훌륭해요

Mahmoud

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 2일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 - 훌륭해요

Bill

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 2일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

6/10 - 괜찮아요

Naomi

좋아요: 청결 상태, 직원 및 서비스
The bed was too soft = I asked if there was another room and I was told all the rooms had same bed. The bathroom could do with a make over - no more bathtubs and a higher toilet.
2023년 12월에 5박 숙박함
답변 제공: GS 님, 2024년 1월 2일
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay. Regards,Guest Services

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked hotel specifically for the pool as I have a young child and it was for something to do in between visiting family. The pool heater was broken and based on remark, “maintenance guy puts hot water in pool” had been for very long time. Due to Christmas they didn’t even offer that. Will never stay there again. I spent over 300$ at this stay not having access to promised amenities. Awful!
2023년 12월에 2박 숙박함
답변 제공: GS 님, 2024년 1월 2일
Dear Guest,We are really sorry that you did not enjoy your stay with us. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. Regards,Guest Services

2/10 - 너무 별로예요

Hunchul

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was run down, old and stained, smelled. Never received any house keeping. Had to get my own towels. Heat would stop working and would have to reset the thermostat every night. Key card stopped working. Breakfast was rubbery but edible. Was a disaster and not a relaxing stay over Christmas. Overall 5/10 only because of location amenities.
2023년 12월에 2박 숙박함
답변 제공: GS 님, 2024년 1월 2일
Dear Guest,We are really sorry that you did not enjoy your stay with us. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. Regards,Guest Services

10/10 - 훌륭해요

Roberta

2023년 12월에 2박 숙박함
답변 제공: Jesty (Operations Manager) 님, 2024년 1월 15일
Dear Roberta, Thank you for giving us 5/5 score! We hope to see you back!

2/10 - 너무 별로예요

Marian Joyce

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No heating in room, . I had to ask for another room, as it was not offered. The pool was freezing, I could not go in, as it was so cold I would of had a heart attack. I communicated to staff at the hotel prior to arriving, about the pool as it was important to me as I had my grandkids with me. They lied and said the pool is good to go. Ice cold is not good to go. Would not go back.
2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 28일
Dear Guest,We are really sorry that you did not enjoy your stay with us. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us. Regards,Guest Services

6/10 - 괜찮아요

Samer

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 28일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 - 훌륭해요

Quinn 님, Paisley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love staying here. Rooms are super big and it’s away from the busy downtown
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 22일
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Aapti

4/10 - 별로예요

Vince

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2024년 1월 9일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

6/10 - 괜찮아요

marc-antoine

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Thank You Guest Services

8/10 - 좋아요

Michael

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Thank You Guest Services

10/10 - 훌륭해요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room
2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodations needs again in the future.Thank You Guest Services

6/10 - 괜찮아요

Brenda-Lee

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was friendly and breakfast was geat!
2023년 12월에 2박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay! Thank YouGuest Services

8/10 - 좋아요

Tran Phong

2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Thank You Guest Services

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Thank You Guest Services

2/10 - 너무 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad customer service
We booked this hotel because it was a non-smoking hotel. Someone on our floor was smoking and it made our stay terrible. Front desk did nothing about it (said only the maids could do anything about it and they weren't in until the morning). My allergies were horrible and I couldn't sleep. They did nothing for us, and we couldn't talk to a manager because one doesn't work o the weekend. They wouldn't return our calls. Do not stay at this hotel.
2023년 11월에 1박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,We are really sorry that you did not enjoy your stay with us. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will improve on this on your next stay with us.Thank YouGuest Services

8/10 - 좋아요

Paula

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Thank You Guest Services

6/10 - 괜찮아요

Thierry

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Vieux et manque d entretien
2023년 11월에 2박 숙박함
답변 제공: GS 님, 2023년 12월 14일
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodations needs again in the future.Thank You Guest Services