로비 좌석 공간
예약 가능 여부 확인

더 크라운 런던 여행 후기

4 out of 5
더 크라운 런던
142-152 Cricklewood Broadway, London, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 330개" "
평점 8 - 좋아요. 1000개 이용 후기 중 367개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 154개" "
평점 4 - 별로예요. 1000개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 68개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Taehee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Maria Dellaporta, Reservations supervisor 님, 2018년 2월 26일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Nate

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was absolutely horrendous. The first time we get to the room, the thermostat was at 85° in our room. We had to switch rooms but the worst part was the service. We had to request housekeeping 3 times in one day then someone finally showed up. We kept going to the front desk and no one did anything until we finally got it. Then she didn’t even put the sheets on the bed, she handed it to us and then left. One of the worst hotel experiences we’ve delt with. I don’t know who rated this hotel 4 stars but they need their account deleted.
2024년 5월에 5박 숙박함

6/10 - 괜찮아요

Ria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

ley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Been here everytime I came to London and I just really like the hotel. In the area we could find a lot of halal restaurants, which was a big plus for us. You also have various shops nearby where you can buy food or drinks. The rooms are nice and the beds are comfy. We had nothing to complain about. And if I ever come to London again, I will probably book this hotel once more!
2024년 4월에 2박 숙박함

8/10 - 좋아요

Marco Daniel Lars

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 4박 숙박함

4/10 - 별로예요

Jessica

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No one answered phones, first night room was not cleaned (only new towels were placed).
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Seán

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area of "Cricklewood", did not seem like a safe area. I certainly didn't feel safe. The rooms were not very clean, and we found a couple bugs in our room. We asked to be moved, and they (reluctantly) agreed. They gave us a key for another room, which was OCCUPIED!! The people in there were not too happy to have us opening the door (there is no latch to secure the door). They finally found a room for us. I called expedia, to tell them that I am not comfortable here, not happy with this selection. They told me that they could do nothing for me. I spent one night here (of 4 booked nights). Then booked a hotel in another area...There is no tube station nearby here.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Lydia

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lee

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 30일
Hello Lee,We thank you for your recent stay and pleased you had a good experience.Please visit again in the future,Best wishes,Craig

2/10 - 너무 별로예요

Sarah

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

FADY

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Property is not very clean
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

KUK PING ANNIE

2024년 2월에 2박 숙박함
답변 제공: Hotel 님, 2024년 3월 30일
Hello Annie,We thank you for your recent stay and pleased you had a good experience.Please visit again in the future,Best wishes,Craig

10/10 - 훌륭해요

Osama

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice cozy and comfortable
2024년 3월에 4박 숙박함
답변 제공: Hotel 님, 2024년 3월 30일
Hello Osama,We thank you for your recent stay and pleased you had a good experience.Please visit again in the future,Best wishes,Craig

8/10 - 좋아요

Patrick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Patrick,We really appreciate your stay and score.So pleased you had a nice visit.Come back soon.Best wishes,Craig

10/10 - 훌륭해요

Maarten

좋아요: 청결 상태, 편의 시설/서비스
It was good value
2024년 2월에 2박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Maarten,Amazing to see your score and comment.Thank you for choosing the hotel and come back soon.Best wishes,Craig

4/10 - 별로예요

Damien

2024년 2월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Damien,We thank you for your recent stay and sorry you did not fully enjoy your experience.We do hope you would visit the hotel again.Best wishes,Craig

10/10 - 훌륭해요

Grace

2024년 2월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Grace,Wow thank you so very much for the score.We really appreciate your stay and hope you visit again.Best wishes,Craig

8/10 - 좋아요

Marcos

연인과의 여행
It was a very convenient spot, the food place’s surrounding them were amazing and so yummy. if there was a problem in the room the staff immediately took care of it!
2024년 2월에 4박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Marcos,So pleased you had a nice visit and thank you for commenting on our staff.Come back soon.Best wishes,Craig

8/10 - 좋아요

Aylin

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Aylin,Thank you for your stay and good score.We are pleased you had a nice experience.Come back soon.Best wishes,Craig

10/10 - 훌륭해요

Susan

2024년 2월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Susan,We are delighted you had a good stay at the Crown London Hotel. Thanks so much and we do hope you will visit again next time you are in Lonon.Best wishes,Craig

2/10 - 너무 별로예요

Steve

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Remote control did not work in the room for the TV, shower was terrible. Rooms and hotel were very clean and tidy.
2024년 2월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Steve,We thank you for your stay and sorry you did not enjoy the shower pressure. Thank you for the compliments regarding cleanliness though. We do hope you would give the hotel another visit.Best wishes,Craig

6/10 - 괜찮아요

Richard

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Smelly, dirty, badly maintained
The hotel looks nice, but i was put in a dirty, smelly room overlooking the swimming pool. The Gym here is a health hazzard, do not be fool by thee picturesAir con didn't work and has made me ill, no tea and coffee in the room. The room smelled like a cross between chlorine and badly maintained air conditioning units. Staff didn't seem bothered. TV didn't work properly. All in, not a great place to stay, most Premier inn hotels are better. This is not a good hotel!!!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Jasdeep

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Alexander

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Okey
Good service. Horrible room, a lot of things was broken. Bad neighbourhood
2024년 1월에 3박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Alexander,We are sorry we fell short on the room and our team should have picked up any broken items. We appreciate your feedback regarding service.Thank you for staying with us.Best wishes,Craig

6/10 - 괜찮아요

Debbie

출장 여행
좋아요: 직원 및 서비스
The hotel is in a good loction to access both central and north west london, The hotel in areas needs some attention but on the whole for the price is ok. However I would recommend on check in ask if you have a connecting door in your room. Unfortunately I was assigned a room with a connecting door which was not an issue until late at night when the noise level of the next room prevented me from sleeping.
2024년 1월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Debbie,We thank you for your stay and also feedback.Sorry you were disturbed from your neighbouring guests.Pleased you like the location.We do hope you will visit again Debbie.Best wishes,Craig

8/10 - 좋아요

Hongxia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Hongxia,We appreciate your stay and very pleased you had a good stay at the Crown London Hotel.Come back soon.Best wishes,Craig

10/10 - 훌륭해요

Patrycja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place it was a good condition.
2024년 1월에 1박 숙박함
답변 제공: Hotel 님, 2024년 3월 3일
Hello Patrycja,Wow thank you for your stay and score.Come back soon.We appreciate you staying and your feedback.Best wishes,Craig

4/10 - 별로예요

Issam

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best of a bad bunch of hotels in the area. Check in took 3 atremps as the first two rooms had issues. The bathroom shower was full of mould/limescale. The extractor fan didn't work. Thr room was not cleaned on one of the days. The tea/coffee supllies were not replaced. The gym wad gull of broken equipment and was not cleaned or attended to all week. The parking is extortionate at £19.95 per night. The pool is extenrwlly owned and guests cannot use it. All of the 'secure' doors for guests are left open so anybody can walk in. Thr location is horrible and the overall experience was terrible. I would rather stay in a travelodge and that says something.
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Oliver

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor Room, Friendly Staff.
The air con unit did not work. We had to request pillows as they weren’t in the cupboard. There was no hairdryer. The shower head was not adjustable. The bed mattress was dead. The lighting was very poor (no main light) Phone in the room was faulty and didn’t connect. No nice restaurants around other than pricey, limited choice included.
2024년 1월에 1박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Oliver,We are sorry we fell short on this occasion.This is not our usual standard please be assured.We hope other elements of your stay you enjoyed.best wishes,The Crown London Hotel

4/10 - 별로예요

Deryll

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I actually really liked this venue and wanted to come back and the room was cold, we had move rooms after it was beyond freezing, we didn’t get upgraded which was slightly frustrating given our second visit there, to be honest, given the inconvenience of 2am move, I think a refund or a free visit should be offered
2024년 1월에 1박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Deryll,We are sorry you did not fully enjoy your stay and apologies that you needed to move roomsDid you speak to the team before you left the hotel?Kind regards,The Crown London Hotel

4/10 - 별로예요

Mayra

2024년 1월에 2박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Mayra,We are sorry we fell short of our usual standards on this occasion.Best wishes,The Crown London Hotel

6/10 - 괜찮아요

Aylin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My partner and I had booked an execute suite but it was a lot smaller. The staff were warm and welcoming when it came to changing the room. However, our new room smelt like damp but was generally clean besides the smell
2024년 1월에 1박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Aylin,Good to see you had a nice visit overall and sorry for falling short in some areas.We do hope you will visit again.best wishes,The Crown London Hotel

10/10 - 훌륭해요

Fiona

2024년 1월에 1박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Fiona,So nice to see your score -thank you.We appreciate you choosing the hotel and hope we can welcome you back next time you are in London.best wishes,Craig

8/10 - 좋아요

Haleema

2024년 1월에 1박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Haleema,So nice to see you rating.Come back soon.Best wishes,The Crown London Hotel

4/10 - 별로예요

Ceylan

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crown
We have stayed here a few times, and have received excellent service by the staff specially the last stay by Onkara Chaphekor who was excellent with his customer service and the way he helped us way beyond his service, knows how to treat customers and respects them. He was one of the reasons we came back. Great location to get in & out of central London, room was good & clean Also every staff member on this visit as well as previous provided excellent service.
2024년 1월에 1박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Ahmed,Amazing to read your review so nice.Please do visit again Ahmed.We appreciate you choosing the Crown London.Best wishes,Craig

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location
Great place to stay with lots of close-by amenities and extremely easy to travel to and from the capital by public transport from
2024년 1월에 2박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello David,Wow - we thank you for choosing our hotel and hope we can welcome you back soon.Best wishes,Craig

6/10 - 괜찮아요

Sybi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Sybi,Thank you for choosing the hotel and it looks like you had a good visit overall.Come back please next time you are in London.Best wishes,Craig

8/10 - 좋아요

AK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family friendly
Had a great stay during the holidays with new years eve, great connection towards the city of london. Cozy neighbourhood with grocerystores. Family friendly and peaceful and quiet in contrast with the busy city centre.
2023년 12월에 4박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello AKThank you for staying with us and also the kind review. Its much appreciated and we hope we can welcome you back soon.best wishes,Craig

10/10 - 훌륭해요

Samira

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Samira,Wow thank you for the 10 out of 10.Come back soon.best wishes,Craig

8/10 - 좋아요

Jasmine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay, room wasn’t correct and we still got changed to a different type of room than we booked but regardless still a good stay
2023년 11월에 2박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Jasmine,Sorry about the error but we are delighted you had a good visit. Please do visit again.Best wishes,Craig

2/10 - 너무 별로예요

gianfranco

2023년 12월에 8박 숙박함

2/10 - 너무 별로예요

gianfranco

4/10 - 별로예요

Rosana

2023년 12월에 4박 숙박함

8/10 - 좋아요

Yannis

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 4박 숙박함
답변 제공: The Crown London Hotel 님, 2024년 1월 24일
Hello Yannis,We are pleased you had a good visit - come back again.Best wishes,Craig

4/10 - 별로예요

Collette

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is in despite need of refurbishment the heating and air conditioning do not work not safe as the doors are broken very disappointed
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

james

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Duna

연인과의 여행
Not worthy of a 4 star hotel. Few sockets and mounted in bad places. No sockets next to the bed. Carpet is dirty. All in All a simple 2 or 3 star hotel. Place is well located. Lots of shops and close to the station.
2023년 12월에 3박 숙박함
답변 제공: Hotel 님, 2023년 12월 30일
Hello Duna,We thank you for staying, Apologies that we did not live up to our usual standards with your your. Your valued scores are shared with the team. Our company acquired the hotel last year and we are implementing new initiatives around the building. Best wishes,The Crown London Hotel

2/10 - 너무 별로예요

Getulio

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Hotel 님, 2023년 12월 30일
Hello Getulio,We are sorry to see your score.Apologies we did not live up to our usual standards.Your valued scores are shared with the team.Best wishes,The Crown London Hotel

4/10 - 별로예요

Tayyaba

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great. The hotel looks beautiful from the outside and the lobby area is pretty also. But when you go into the actual room, it's is not well maintained. The carpeting is old and stained as well as the bed bases. No exhaust system in the bathroom so there's mold on the ceiling as well as no bath mats were provided for a very slippery tub even though they stated that there would be. Nobody ever picked up the front desk phone when you called. The rooms weren't well cleaned everyday. They didn't vacuum daily and our bathroom sink was stopped up for most of our stay. One of the beds was broken. For the most part, the front desk staff was friendly but the management was lacking. They would listen to your complaints with a deaf ear but not do anything about it. Also, the bathroom in the lobby was dirty most of the time. This could be a wonderful hotel if more money was spent to maintain and upkeep it. As it is, I wouldn't recommend it to anybody.
2023년 12월에 8박 숙박함
답변 제공: Hotel 님, 2023년 12월 30일
Hello Tayyaba,We are sorry our housekeeping standards fell short on this occasion and our apologies. Your valued feedback will be shared with the team. Please be assured this is not the usual. We appreciate you taking the time to send your comments which will be acted on.Best wishes,The Crown London Hotel