로비 좌석 공간

더 로열 출란 하이드 파크 여행 후기

2.5 out of 5
더 로열 출란 하이드 파크
23-25 Leinster Square, Westminster, London, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 420개 이용 후기 중 70개" "
평점 8 - 좋아요. 420개 이용 후기 중 167개" "
평점 6 - 괜찮아요. 420개 이용 후기 중 124개" "
평점 4 - 별로예요. 420개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 420개 이용 후기 중 22개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
더럽고 체계적이지 않은 싸구려 호텔
오버 부킹으로 인해서 도착하니 방이 없다며 해당 호텔이 아닌 옆 건물 다른방으로 안내. 엘레베이터가 없고, 매우 작고 더러운 방에, 거미줄 쳐있고, 커텐은 뜯어져 있고, 변기물은 안내려가고, 냉장고에서는 소리나며, 샤워기 호수에서는 물이 새서, 결국 2박중 1박은 다른 호텔로 옮겼습니다. 사정이 생겨서 급하게 당일날 예약해서 이 싸구려 호텔을 2박 서비스료 합쳐서 100만원 넘게 숙박했습니다. 이런 호텔은 1박에 50만원으로 올려 놓은 호텔스 닷컴도 문제입니다. 원래 가격에 비해 터무니 없는 가격이지요.
2018년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
방이 매우 좁음. 일반룸은 반지하에 있음. 변기물이 잘 안내려감. 나머지는 그럭저럭임.
2018년 2월에 2박 숙박함

6/10 - 괜찮아요

sung

좋아요: 청결 상태
별로예요: 객실의 편안함

8/10 - 좋아요

Chelsea

가족 여행
Great staff. Lovely neighbourhood… room is smaller but did the trick.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Liza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Anna. 님, 2024년 1월 23일
Dear Liza,Thank you so much for taking the time to leave us a 5 out of 5 score! We're thrilled to hear that you had a positive experience during your stay. Your feedback means a lot to us, and we're grateful for your support.We hope to have the pleasure of welcoming you back in the future. Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for Money
A hotel in an excellent location for a reasonable price. 2 negative things: thin walls (take earplugs) and hard beds Apart from this it was an awesome base camp to explore the usual London touristy things.
2024년 1월에 3박 숙박함
답변 제공: Anna. 님, 2024년 1월 23일
Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you found our hotel to be in an excellent location with reasonable pricing, making it a great base for exploring London's attractions. We apologize for the inconvenience caused by thin walls and the firmness of the beds. Your feedback is valuable, and we'll certainly take it into consideration as we strive to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future. Regards,

6/10 - 괜찮아요

Aina

좋아요: 청결 상태, 직원 및 서비스
Renholdet var bra. Hyggelig betjening. Veldig lytt mellom rommene!!! Kunne høre når naboen fikk sms… Veldig mye støy i dører og smelling mrd dører og støy i gangene.
2023년 12월에 3박 숙박함
답변 제공: Ana-Maria. 님, 2024년 1월 5일
Dear Aina,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the cleanliness and the pleasant service you experienced during your stay.We sincerely apologize for any inconvenience caused by the noise disturbances you encountered. We understand the importance of a peaceful and restful environment for our guests, and we regret that we fell short in providing that during your stay. Your concerns regarding noise in the rooms, doors slamming, and corridor disturbances have been noted, and we will address these issues with our team to implement necessary measures for improvement. Thank you for choosing us, and we look forward to the possibility of welcoming you back for a much-improved experience.Best regards,

8/10 - 좋아요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for a short stay
The hotel is in a perfect location - 5 minutes from the circle line and just a little further for a central line tube. There is parking at the hotel and nearby. The hotel is very clean. We had a luxury room on the second floor which a very spacious and has a small kitchenette etc. however the bathroom is extremely small and the room is extremely warm, even in the middle of November. We needed the fan on and the window open to sleep comfortably.
2023년 11월에 1박 숙박함
답변 제공: Alex 님, 2023년 12월 5일
Thank you for choosing to stay with us and for sharing your thoughts. We're pleased to hear you enjoyed our convenient location and the cleanliness of our hotel. Your feedback about the room temperature and bathroom size is appreciated, and we'll use it to make necessary adjustments for a better experience. We hope to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
快適な滞在でした
総じて、とても快適な時間を過ごすことができました。 キッチンにはレンジ、冷蔵庫に加えて食器と鍋が揃っており簡易な料理をするのに十分でしょう。 清掃は毎日とても丁寧にされてました。 また、寒い日に予め暖房をつけてくださっていて感動しました。 トイレとシャワールームが狭い点は気にする人がいるかもしれません。シャンプー、ボディソープは兼用のものが備え付けられています。 Wi-Fiは繋がりにくいこともありましたが、問題ありません。
2023년 10월에 15박 숙박함
답변 제공: Anna. 님, 2023년 11월 6일
Dear guest,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a very pleasant time at our establishment. It's great to know that the kitchen facilities, equipped with a microwave, refrigerator, tableware, and pots, met your needs for preparing simple meals. Our dedicated cleaning team takes pride in their work, and we're pleased that you noticed their meticulous efforts.We appreciate your understanding regarding the smaller size of the toilet and shower room. Guest comfort is important to us, and we provide both shampoo and body soap for your convenience. We apologize for any occasional Wi-Fi connectivity issues and are actively working to improve this aspect of our service. Your feedback is invaluable to us, and we look forward to seeing you again in the future. Warm regards,

10/10 - 훌륭해요

Randi Viken

2023년 10월에 2박 숙박함
답변 제공: Anna 님, 2023년 11월 6일
Dear Randi,We want to express our gratitude for your excellent 10 out of 10 rating for our hotel. We are thrilled to hear that your recent trip to London was fantastic, and we are equally delighted that your stay at our hotel left a positive impression. If your future plans lead you back to London, it would be our pleasure to welcome you as a returning guest. Warmest regards,

8/10 - 좋아요

Marianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk beliggenhed og skønt personale
En fantastisk beliggenhed kun et stenkast fra Kensington Park, butikker, caféer, restauranter, undergrund og busser mm. Utrolig venligt personale og rengøring helt i top. Knirkende gulv var det eneste negative - og det kan man jo leve med. Kan kun anbefale hotellet.
2023년 10월에 4박 숙박함
답변 제공: Anna. 님, 2023년 11월 6일
Dear Marianne,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our fantastic location, which is conveniently close to Kensington Park, shops, cafes, restaurants, and public transportation. We're also delighted that you found our staff to be incredibly friendly and our cleaning services top-notch. We appreciate your understanding about the creaking floor, and we're continuously working to improve our facilities. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Warm regards,

10/10 - 훌륭해요

Lee

2023년 10월에 1박 숙박함
답변 제공: Anna 님, 2023년 11월 6일
Dear Lee,We want to express our gratitude for your excellent 10 out of 10 rating for our hotel. We are thrilled to hear that your recent trip to London was fantastic, and we are equally delighted that your stay at our hotel left a positive impression. If your future plans lead you back to London, it would be our pleasure to welcome you as a returning guest.Warmest regards,

8/10 - 좋아요

Eakkrita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best location, Easy going, Dining and Cafe nearby , especially your staff name’s Freshja (can’t remember his name) I love his friendly and always great support. Eakkrita Kaewpoolsri, Thailand
2023년 9월에 2박 숙박함
답변 제공: Anna 님, 2023년 11월 6일
Dear Eakkrita,Thank you for your fantastic feedback! We're delighted to hear that you found our location to be the best and appreciated the easy going atmosphere. We also take pride in our proximity to dining and cafes to make your stay more enjoyable.We believe you may be referring to our staff member, Fedja, whose name you mentioned. We're thrilled that Fedja provided you with friendly and great support during your stay. We'll make sure to pass along your kind words to him.We look forward to welcoming you back to our establishment in the future. Best regards,

10/10 - 훌륭해요

JASON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good based to sleep well experiencing London
The hotel was clean and bed made daily, the mattress was harder then my girlfriend would have like but individual preference. The location is amazing and it’s a very nice looking building idea for those that want a good bed to sleep in a night but are planning to see London
2023년 9월에 2박 숙박함
답변 제공: Fedja 님, 2023년 9월 28일
Dear JasonThank you for taking the time to share your thoughts on your recent stay. We're delighted to hear you found our hotel clean, with daily bed-making. We understand that mattress firmness can be a matter of personal preference. It's great that you enjoyed our prime location and the aesthetic of our building. We hope you had a wonderful time exploring London and look forward to welcoming you back when you return to the city.

8/10 - 좋아요

David 님, BIRMINGHAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: A 님, 2023년 11월 6일
Thank you for your score!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
I know London's a challenge but this room was small. It was front ground floor and loud with street noise. Bathroom fan didn't work and the door had to be forced shut. There was no AC and no fan, but we were able to open the window for some breeze at night. Staff were friendly.
2023년 9월에 2박 숙박함
답변 제공: saakiya 님, 2023년 9월 22일
Thank you for your feedback. We appreciate your understanding of the room's size and the street noise. Apologies for the maintenance issues; we'll address them promptly. We're glad you found our staff friendly and hope you had an enjoyable stay overall. saakiya

10/10 - 훌륭해요

Shoeib Reza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and within easy reach of tube
2023년 8월에 7박 숙박함
답변 제공: saakiya 님, 2023년 9월 7일
Dear Shoeib,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay with us and that you found our location convenient and easily accessible to the tube. We hope to welcome you back again soon for another fantastic stay. Safe travels!Saakia,

10/10 - 훌륭해요

ALAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and tidy. Staff were very helpful and welcoming. Could use some blackout curtains in the room though that's my only grumble.
2023년 8월에 1박 숙박함
답변 제공: saakiya 님, 2023년 9월 3일
Dear Alan,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and tidy and that our staff were helpful and welcoming. Your suggestion about blackout curtains is appreciated, and we'll certainly consider it for future improvements.We look forward to welcoming you back in the future.Best regards, Saakiya

6/10 - 괜찮아요

Richard

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
At check in they tried to charge me but I had already paid in advance. En suite was tiny , very difficult to use , shower tray kept over filling quickly so had to keep stopping shower . Tv reception was awful programs kept stopping with bad signal. No lamps so bright or dark. I thing inbetween. Otherwise was ok ..
2023년 7월에 1박 숙박함
답변 제공: Ana Maria. 님, 2023년 7월 24일
Dear Richard,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Regarding the check-in issue, we are sorry for the confusion. Our team should have cross-checked the payment status before attempting to charge you. We will address this with our front desk staff to avoid similar incidents in the future. We appreciate your feedback about the en suite bathroom. We understand the importance of a comfortable and functional bathroom, and we will look into the issue with the shower tray to ensure a smoother experience for our guests. Additionally, we apologize for the poor TV reception. We will investigate the signal issue and work on improving it to enhance our guests' entertainment experience. We take your comment about the lighting into consideration. We will assess the lighting in the rooms to find a balance between bright and dim, ensuring our guests' comfort. Despite the mentioned inconveniences, we are pleased to know that your overall stay was satisfactory. We hope that you were able to enjoy the other aspects of your visit. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved stay in the future. Best regards, Ana Maria.

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff and location
2023년 6월에 2박 숙박함
답변 제공: Anna 님, 2023년 7월 2일
Dear Christine,Thank you for spending your time to write us your feedback regarding your recent stay to our hotel.We are really happy to learn that our staff and the hotel location impressed you the most! I hope you had a pleasant stay at our hotel and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Kind regards

4/10 - 별로예요

Caroline

2023년 6월에 1박 숙박함
답변 제공: Anna 님, 2023년 7월 2일
Dear Caroline,Thank you for taking time to rate our hotel.I hope you had a pleasant stay and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Best regards

2/10 - 너무 별로예요

Nick

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I felt I was mis-sold on location and price (Hyde Park Hotel in Bayswater!).
2023년 6월에 1박 숙박함
답변 제공: Anna 님, 2023년 7월 2일
Dear Nick,Thank you for taking time to rate our hotel.I hope you had a pleasant stay. We are deeply apologize for any confusion or inconvenience caused regarding the location and pricing of our hotel. Our oficial name is Royale Chulan Hyde Park Hotel, rather than simply Hyde Park Hotel. The reference to Hyde Park in our name is due to its proximity, as it is only 23 minutes walk from our hotel. We apologize once again and appreciate your understanding. Best regards

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked and when arrived had no acknowledgement of the booking despite the booking confirmation code :- 72564819427274. I am sure that I would have had a great day and given top notch feedback, but sadly had to deem this experience as payment dispute like ordering something from amazon or e-bay and money is taken from account and you don't receive the product or goods. 😶😶
2023년 5월에 3박 숙박함
답변 제공: Fedja 님, 2023년 6월 11일
Mr Andrew can you explain what happened with all the details, that we can inspect what caused the issue.

10/10 - 훌륭해요

Godehard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Insbesondere der Mitarbeiter an der Rezeption war bei einem größeren Problem (das nichts mit dem Hotel zu tun hatte) uneingeschränkt hilfsbereit. Auch am CheckIn war nichts auszusetzen. Deshalb die Höchstnote.
2023년 5월에 3박 숙박함
답변 제공: Fedja 님, 2023년 6월 11일
Thank you so much for your kind wordsWe are really glad that you had nice stay with us.We are always here to help in any situation if we can :)

10/10 - 훌륭해요

George H

2023년 5월에 5박 숙박함
답변 제공: Anna 님, 2023년 7월 2일
Dear George,Thank you for taking time to rate our hotel.I hope you had a pleasant stay and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Best regards

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next to many parks and palaces
2023년 5월에 2박 숙박함
답변 제공: Anna 님, 2023년 5월 23일
Dear Terry,Thank you for spending your time to write us your feedback regarding your recent stay to our hotel.We are really happy to learn that our hotel location impressed you the most! I hope you had a pleasant stay at our hotel and whenever your plans bring you back in the are, it will be our pleasure to have you as a returning guest. Kind regards

8/10 - 좋아요

Sherry 님, Nassau

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reception staff was awesome! Made our stay a lot easier by helping get transportation to where we needed to go.Beds were comfortable and the shower pressure was great. The only two issues, no face cloths or ice available.
2023년 5월에 6박 숙박함
답변 제공: Anna 님, 2023년 5월 23일
Dear Sherry,Thank you for taking time to write us your review following your recent stay at our hotel.We are delighted to learn that our receptionists were helpful and made your stay much easier. Thank you for your comments regarding ice and face cloths, we will take them into consideration and we will try our best to bring the necessary improvements for our guest experience. Best regards

8/10 - 좋아요

Michelle

2023년 5월에 5박 숙박함
답변 제공: Anna 님, 2023년 5월 23일
Dear Michelle,Thank you for taking time to rate our hotel.I hope you had a pleasant stay to and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Best regards

8/10 - 좋아요

Glenn

2023년 5월에 2박 숙박함
답변 제공: Anna 님, 2023년 5월 23일
Dear Glenn,Thank you for taking your time to rate our hotel.I hope you had a pleasant stay and we are looking forward to seeing you in the future. Best regards

8/10 - 좋아요

Bette

2023년 5월에 2박 숙박함
답변 제공: Anna 님, 2023년 5월 16일
Dear Bette,Thank you for taking your time to rate your experience at our hotel.We hope you had a nice stay and we are looking forward to see you in the future.Kind regards

8/10 - 좋아요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 6박 숙박함
답변 제공: Anna 님, 2023년 5월 3일
Dear Alexander,Thank you for rating us our hotel with 8 / 10 .We hope that you enjoyed your stay at our hotel and we hope to have another opportunity to see you back again in the future. Best regards,

10/10 - 훌륭해요

Hugo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Anna 님, 2023년 11월 6일
Dear Hugo,We want to express our gratitude for your excellent 10 out of 10 rating for our hotel. We are thrilled to hear that your recent trip to London was fantastic, and we are equally delighted that your stay at our hotel left a positive impression. If your future plans lead you back to London, it would be our pleasure to welcome you as a returning guest. Warmest regards,

6/10 - 괜찮아요

Lisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Lovely staff on reception and great that you can park the car for extra £24 a day. Had a triple room. Bathroom very small. No good if you are on the large side ! Floor in bedroom bit unsteady & uneven. Need a chest of drawers as only wardrobe space. Wasn’t bad for the price
2023년 4월에 2박 숙박함
답변 제공: Anna 님, 2023년 5월 3일
Dear Lisa,Thank you for your review and we are happy to learn that you find our reception staff lovely and our parking facility handful.We will take into consideration all your comments as it will help us to take correct actions and bring necessary improvements to our customers experience. Kind regards,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Anna. 님, 2023년 5월 3일
Dear guest,Thank you for your rate. If you have any other comments or concerns please feel free to let us know.Kind regards,

10/10 - 훌륭해요

Emi

2023년 4월에 3박 숙박함
답변 제공: Anna 님, 2023년 5월 3일
Dear Emi,Thank you so much for rating our hotel with 10/10 .We are really happy to see that you had a nice experience throughout your stay at our hotel. We are looking forward to see you again, whenever your plans bring you back to London! Best regards,

8/10 - 좋아요

Yuet Wah

2023년 3월에 2박 숙박함
답변 제공: Anna 님, 2023년 5월 3일
Dear Yuet Wah,Thank you for rating our hotel. We hope you had a pleasant stay to our hotel and we are looking forward to see you again whenever your plans bring you back to London! Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Anna 님, 2023년 3월 30일
Dear guest, Thank you for taking the time to rate your experience at our hotel. We hope that everything else met your expectations, and we're looking forward to welcoming you back in the future. Best regards.

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, cleanliness, location.
2023년 3월에 3박 숙박함
답변 제공: Anna 님, 2023년 3월 30일
Dear Daniel, Thank you for taking the time to write a review. We are glad to hear that you had a positive experience with our staff service and hotel cleanliness. We are looking forward to welcoming you back in the future. Best regards.

10/10 - 훌륭해요

Shawna

2022년 9월에 1박 숙박함
답변 제공: Anna 님, 2022년 10월 5일
Dear Shawna,Thank you for taking time and sharing your wonderful score review. Such a delight to see that your expectations were fulfilled during your stay with us. We look forward to welcoming you back at Royale Chulan Hyde Park Hotel. Best Regards.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were all extremely helpful and kind. Calm atmosphere. Comfortable with basic needs catered for and generally a nice place to be and come back to!
2022년 5월에 1박 숙박함
답변 제공: Anna 님, 2022년 6월 13일
Dear Timothy, We are sincerely grateful to you for sparing your valuable time in sharing your experience you had during your recent stay with us. It was our pleasure to have you as a guest in our hotel and we hope to have the opportunity to welcome you back. Kind regards, The Royale Chulan Hyde Park Hotel

10/10 - 훌륭해요

agnes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour prolongé depannant
Sejour de transit étudiante en recherche d appartement pour 1 an. Parfait pour depanner grace a la kitchenette. Personnel tres aimable
2021년 9월에 7박 숙박함
답변 제공: Anna 님, 2021년 12월 6일
Dear Agnes, Thank you for taking your time to share your feedback regarding your stay at our hotel. We are very happy to know that you had a perfect stay, and it was our pleasure to have you as guest in our hotel. Should your plans bring you back in London, it will be lovely to welcome you back! Kind regards and best wishes! Anna

10/10 - 훌륭해요

Harriet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location. Manager Alex and Anna were great
Great hotel in a good location. Parking on site was secure however a lottle expensive, but cheaper than NCPs near by. Hotelnwas clean and bright. Anna the receptionist was very welcoming and Alex the manager was a great guy. I will definitely stay here again. - David and Patrick
2021년 8월에 3박 숙박함
답변 제공: Anna 님, 2021년 8월 18일
Dear David and Patrick, Thank you for taking a few minutes to leave your review following your visit at our hotel. We are thrilled that you had a great stay at our accommodation. Thank you also for such a nice review about Alex and me. Should your plans bring you back to London it will be our pleasure to welcome you back! Best regards, Anna, Reservation department.

6/10 - 괜찮아요

Sandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: Anna 님, 2020년 3월 6일
Dear Sandra, Thank you for scoring our property following your recent stay. We hope that we have been able to offer you a pleasant stay. Whenever your plans bring you back to London, it will be our pleasure to welcome you to our hotel . Regards .

8/10 - 좋아요

Yoann

좋아요: 직원 및 서비스, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Anna 님, 2020년 2월 14일
Dear Yoann, Thank you for posting your score following your recent stay to our property . We trust that we were able to offer you an enjoyable stay. Should your travel plans bring you back to London , it will be our pleasure to welcome you back. Regards .

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet area, welcoming staff. Comfortable bed, nice shower.
2020년 1월에 1박 숙박함
답변 제공: Anna 님, 2020년 1월 30일
Dear guest, We are sincerely grateful to you for sparing your valuable time in sharing your experience you had during your recent stay with us. We hope to have the opportunity to welcome you back. Kind regards,

10/10 - 훌륭해요

Sonia 님, España

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy cerca del metro de Bayswater y Queensway y del centro,barrio tranquilo.
2020년 1월에 4박 숙박함
답변 제공: Anna 님, 2020년 1월 7일
Dear Sonia, We are sincerely grateful to you for sparing your valuable time in sharing your experience. I am delighted to hear that you had a comfortable stay to our accommodation, and we do hope to have the opportunity to welcome you back soon. Best Wishes!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2019년 11월에 6박 숙박함
답변 제공: Anna 님, 2019년 12월 12일
Dear Guest, Thanks for taking the time to post your feedback, we really appreciate it. We hope to see you back soon. Kind regards The Royale Chulan Hyde Park

10/10 - 훌륭해요

louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super comfy beds !
Amazing couldn’t have picked a better hotel for our trip. We arrived early after a long Drive and greeted but friendly welcoming staff and we’re offered early check in without asking. The car park was locked and secure . Our room was perfect we had amenities for breakfast teas and coffees . A large mirror by the door which is a nice touch if your going for a night out. The bed was super comfy we didn’t want to get up! Nice and warm hotel too. We will definitely come back here. Bayswater tube station is like 5 mins walk too. Great location for travel all round London.
2019년 12월에 1박 숙박함
답변 제공: Anna 님, 2019년 12월 9일
Dear Louise, Thank you for sharing your feedback with us following your recent stay. I am delighted that you had a comfortable and wonderful stay at our hotel. We look forward to welcoming you back again soon. Regards Anna

8/10 - 좋아요

Hannes

좋아요: 청결 상태, 직원 및 서비스
Ok die zimmer sind wirklich sehr klein aber sauber, wir hatten eines zur Straße raus im ersten stock also sozusagen mit balkon. Aber man ist ja nur zum Schlafen im Hotel. Die Lage ist perfekt für Unternehmungen und super zentral. (keine 5 Minuten zu Bayswater) das Personal war bemüht. Das Frühstück würde ich nicht mehr nehmen eher auf dem Weg was zum Essen
2019년 10월에 5박 숙박함
답변 제공: Anna 님, 2019년 11월 13일
Dear Hannes, Thank you for sharing your feedback with us following your recent stay. We are sorry to hear that you did not enjoy all aspects of your stay namely the breakfast. Your comments will be used to consider improvements in the future. Best Wishes!

6/10 - 괜찮아요

James

2019년 10월에 1박 숙박함