숙박 시설의 전망

오션 서프 리조트 여행 후기

2 out of 5
오션 서프 리조트
84 South Emerson Avenue, Montauk, NY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 141개 이용 후기 중 63개" "
평점 8 - 좋아요. 141개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 141개 이용 후기 중 21개" "
평점 4 - 별로예요. 141개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 141개 이용 후기 중 3개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Autumn

연인과의 여행
별로예요: 편의 시설/서비스
The location is perfect! You can walk right into town. The rooms are decent, but the beds and pillows are not very comfortable. I do wish there was better locks and maybe a small safe in the room.
2023년 9월에 1박 숙박함
답변 제공: Kzeller 님, 2023년 10월 1일
Thanks for staying with us at the Ocean Surf Resort. We'll consider your suggestion for better locks and a safe in the rooms. We look forward to seeing you again at the Ocean Sur Resort

2/10 - 너무 별로예요

Asif

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Out of 6 nights 2 nights there was shooting of film happening most of the night and we could. Not sleep. They should have informed the guest and while this was happening parking was nightmare. We could not sleep due to lot of film shooting activities in the hotel. It ruined our whole break.
2023년 9월에 6박 숙박함
답변 제공: Kzeller 님, 2023년 9월 29일
Our sincere apologies for any inconvenience you had during the last 2 days of your stay. I'll reach out to you to further discuss

8/10 - 좋아요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are so many things to love about Ocean Surf Resort. We had a spectacular view ocean front, only yards from the water, we heard the pounding waves all night, we could walk everywhere, including to Harvest on Fort Pond for a delicious dinner, and our accommodations were excellent.
2023년 9월에 1박 숙박함
답변 제공: Karen Zeller 님, 2023년 9월 24일
Thanks for staying with us at Ocean Surf Resort. We look forward to seeing you the next time you visit Montauk!

8/10 - 좋아요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Last minute trip to Montauk with a Saturday night stay was crazy expensive…BUT, this place was clean, and literally a few steps from such a beautiful beach it was worth it. Does need some TLC. The AC was very loud and I told the front desk upon checking out. Close to everything downtown. Would stay again but book much further in advance and with the place directly. Very nice front desk staff.
2023년 8월에 1박 숙박함
답변 제공: Kzeller 님, 2023년 8월 22일
Thanks for your review. Our maintenance team did check out the AC . Thanks for staying with us and we hope to see you in the near future

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel and would absolutely recommend.
2023년 8월에 4박 숙박함
답변 제공: Kzeller 님, 2023년 8월 11일
Thanks for your review! See you again the next time you visit Montauk!

6/10 - 괜찮아요

shilvi

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 8월 5일
Thanks for your review .

4/10 - 별로예요

valerie

별로예요: 청결 상태, 직원 및 서비스
The only good thing was the location
When I entered our room, my reaction was:” what the f…?!?!” We had paid $1900 for two nights ($950 per night) and found ourselves in a mediocre motel room. Pain was peeling down the walls and the bathroom one of these all plastic tin and wall. The balcony door wasn’t locking. The A/C (window style) was malfunctioning and the engine like noise was getting in every 5 min for 15 s and then off. On and off all night. I tried to sleep with earplugs and my husband with a mouse cancelling headphones. In the end we switched it off and the room be some really hot. Oh, and the “ocean side view”! A joke! Our balcony literally graced the other building but if you sat in the right angle you could see the ocean. The grills outside only worked with charcoal. Three positive notes (thank God!) : 1- the location. It’s literally in the beach and the beach is gorgeous, very natural and not too populated. 2- beds were comfortable. 3-there was a mini kitchen in the room and a fridge so we were able to cook (because montauk restaurants are also extremely expensive). As far as I’m concerned this was a total rip off but if you decide to go, make sure to book the rooms 26 and 28 with an actual view on the ocean. Will not be back.
2023년 7월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 8월 2일
Hi Valerie, we would love to have heard about the issues you had while staying at the Ocean Surf during your stay. They were no reports made at the fdesk. If your AC was malfunctioning it would have been replaced immediately. However when the AC is set for a certain temperature, and the room reaches that particular temperature it automatically turns off and will go back on if the temperature in the room changes. You stayed for two nights and no complaint was made at the desk. Once we have a complaint it is handled immediately . You are correct if you wish to have a Beachfront Room , you would need to book a Beachfront Platinum room. Hence if you book a SideView Room , you will need to look at an right angle to see the beach. The grills outside only worked with charcoal because they are Charcoal Grills, not Propane Grills

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We love this place- it’s clean, safe and right on the beach!
2023년 7월에 1박 숙박함
답변 제공: kzeller 님, 2023년 8월 1일
Thanks for your kind review, Michelle. We at Ocean Surf do take pride in the cleanliness of the property and also try our best to ensure the guests do have a memorable stay. See you the next time you visit Montauk!

4/10 - 별로예요

Christine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty. Black hairs in bathroom. Linens not clean. Floor not clean. Kitchenette not cleaned.
2023년 7월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 8월 1일
Thanks for your review. We appreciate the feedback from our guests to ensure that all guests have a pleasant stay. We take great pride in the cleanliness of our property and go above and beyond for our guests. I will definitely investigate the matter. Once again our sincere apologies

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quaint rooms with ocean views! Walkable to everything in downtown:) Super nice staff!
2023년 7월에 3박 숙박함
답변 제공: Kzeller 님, 2023년 7월 15일
Thanks for staying with us at Ocean Surf Resort. We truly appreciate your kind review. We hope to see you the next time you visit Montauk.

6/10 - 괜찮아요

Yan

2023년 7월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 8월 1일
Thanks for staying with us

6/10 - 괜찮아요

neil

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Outdated, no beach service. Terrible bathrooms.
Rooms were not renovated and old. Bathroom was functional, but needs major improvements. The hote claims they have beach chairs and umbrellas but you have to grab them yourself and set them up. And they are all gone by 9am anyways. The pool loungers are all locked to the fence and can’t group together with my wife and kids. Kinda weird even for NY.
2023년 7월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 7월 15일
Thanks for your review. We do have an ample supply of Beach chairs and umbrellas at the front desk. You just need to request them directly at the desk. The pool loungers are locked to the fence to avoid guests taking them down to the beach.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 7월 1일
Thanks for staying with us !

10/10 - 훌륭해요

Theresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 6월 28일
Thanks for your review. See you the next time you visit Montauk.

10/10 - 훌륭해요

GLADYS

좋아요: 청결 상태
2023년 6월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 6월 24일
It was a pleasure having you stay with us at the Ocean Surf Resort!We look forward to seeing you the next time you're in Montauk!

10/10 - 훌륭해요

Kirsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Kzeller 님, 2023년 6월 15일
Thanks for your review! We hope to see you again when you visit Montauk

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great time at this resort. Affordable, right on the beach with a clean heated pool, clean rooms, great terraces/balconies, friendly staff, walkable to stores and restaurants. Would definitely stay here again.
2023년 5월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 6월 2일
Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Ocean Surf Resort

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 5월에 1박 숙박함
답변 제공: Kzeller 님, 2023년 5월 24일
Thank you for staying with us at Ocean Surf Resort . See you the next time you visit Montauk!

10/10 - 훌륭해요

Maureen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay
Fabulous! Great beds great view! Staff incredible. Hated to leave!!
2023년 5월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 5월 18일
Thanks for your review! We hope to see you again when you visit Montauk

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. Had a great time.
2023년 4월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 5월 18일
It was a pleasure having you stay with us at Ocean Surf ! We hope to see you the next time you visit Montauk

8/10 - 좋아요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked that it was located right on the beach, staff were very friendly and nice. Did not like the mattresses. They were extremely uncomfortable and hard as cement. They really need to get more comfortable mattresses.
2023년 5월에 2박 숙박함
답변 제공: Kzeller 님, 2023년 5월 18일
Thanks for your valued review as we always look into ways to ensure our guests enjoy their stay at Ocean Surf Resort. We will definitely look into your concern for that particular room as we have updated the mattresses in majority of our units. It was a pleasure having you stay with us. Hope to see you the next time your in Montauk!

6/10 - 괜찮아요

Tammy

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The location is excellent, within walking distance of many shops and restaurants. As to what we DIDN'T like: This is far from a "resort"; the facility is old and in need of a facelift. The balconies are covered in blue indoor/outdoor carpeting. Our room was never cleaned after our first night. When we had to ask the front desk for more toilet paper, because we hadn't had any replaced from maid service, they had a snarky attitude. When I told them our room hadn't been cleaned , they said "we'll take care of it". By 2pm the next day our room hadn't been cleaned yet again. When I complained, it was finally dealt with. The coffee makers are old (not typical keurig machines). Our original one was so clogged, it didn't push the water through the tubing. After complaining, they brought us a new one. There is no direct beach access; you must walk up or down the block to get onto the beach.
답변 제공: Kzeller 님, 2023년 5월 18일
Thanks for your review. We at Ocean Surf values all reviews and suggestions to ensure that all our guests have a wonderful stay with us. My sincere apology if you didn't get maid service before 2pm. However our housekeeping services rooms between 9 am- 4pm providing there is no do not disturb sign posted on the door. We do have direct access to the beach from the property. However, for the safety of our guests we recommended that weekend for all guest to use an alternate access due to the erosion of the beach. The town of Montauk has since replenished the sand on the beach and the access from our property is safe now for guest to use. Sorry for any the inconvenience this may have caused.

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Kzeller 님, 2023년 5월 14일
We're happy you had a great time with us at Ocean Surf Resort . See you the next time you visit Montauk!

10/10 - 훌륭해요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is perfect. Walkable to town.
2023년 4월에 1박 숙박함
답변 제공: Kzeller 님, 2023년 5월 1일
Thanks for your review! See you the next time you visit Montauk.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Kzeller 님, 2022년 10월 17일
Thanks for your review. See you the next time you visit Montauk!

10/10 - 훌륭해요

Fabrice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view on the Atlantic Ocean is breathtaking. It’s a family friendly atmosphere and we have been welcoming in a very friendly way. It’s our second stay here and we can’t wait for the third one!
2022년 10월에 2박 숙박함
답변 제공: Kzeller 님, 2022년 10월 11일
Thanks for your review Mr Fabrice! It was a pleasure having you and your family stay with us again . We look forward to see you in 2023. Have a great winter!

10/10 - 훌륭해요

NICHOLAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nick's Review
This place was amazing. From start to finish the employees were friendly and helpful. I recommend this place to anyone staying in Montauk. When I return I will be staying at this place again.
2022년 9월에 2박 숙박함
답변 제공: Karen Zeller 님, 2022년 9월 12일
Thank you so much for taking the time to share your feedback with our team at Ocean Surf resort. It's great to know that you enjoyed your stay with us. See you the next time you visit Montauk!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 4박 숙박함
답변 제공: Karen Zeller 님, 2022년 8월 31일
Thanks for you review! We do our best to ensure our guests enjoy their stay at the Ocean Surf Resort. Hope to see you the next time you visit Montauk!

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
n/a
2022년 8월에 2박 숙박함
답변 제공: Kzeller 님, 2022년 10월 15일
Thanks for reviewing

8/10 - 좋아요

sveta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The beachfront location and the value (at least when we stayed) are the reasons to stay here. Otherwise it's pretty basic
2022년 6월에 1박 숙박함
답변 제공: Kzeller 님, 2022년 6월 23일
Thanks for taking the time to review our property. See you the next time you visit Montauk

10/10 - 훌륭해요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sunshine in Montauk
Great view of the ocean, perfect location. Everytime we were walking on the premises the cleaning staff were always cleaning something. Staff were super friendly. Manager Karen had a great personality, caring understanding just a genuine person. I can't say enough about her, more managers should have her personality.
Beach
Room view
Blessing of the Fleet at the inlet
2022년 6월에 2박 숙박함
답변 제공: Karen Z 님, 2022년 6월 15일
That is so amazing to hear, Mrs Irene ! Thank you so much for taking the time to share your feedback with our team at Ocean Surf Resort. It's great to know that had a great time staying with us. See you the next time you visit Montauk with the family! Thank you for your compliments

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: Karen Zeller 님, 2022년 4월 29일
Thank You for your review . We are looking forward in seeing you the next time you visit Montauk.

10/10 - 훌륭해요

Fabrice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extraordinary view from our bedroom. Nice amenities, very friendly and professional staff.
2021년 10월에 2박 숙박함
답변 제공: Kzeller 님, 2021년 10월 20일
Thanks for your feedback! We look forward to see you the next time you are in Montauk.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Kzeller 님, 2021년 10월 18일
Thanks for you feedback! We look forward seeing you the next time you visit Montauk.

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The linens didn’t fit the king size bed. We had queen size comforter. There was no direct safe access to the beach from the hotel. The other hotels had a stairway. Also the deck had screw heads sticking up all over. Sign up that shoes must be worn. 😳. Used to love this place. I guess it’s a captured audience.
2021년 10월에 2박 숙박함
답변 제공: KZeller 님, 2021년 10월 18일
Thanks for your feedback ! We will definitely look into the issues you had during your stay . Unfortunately this past weekend we had high tide and the beach was eroded.

10/10 - 훌륭해요

dayton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location.
2021년 10월에 2박 숙박함
답변 제공: Kzeller 님, 2021년 10월 10일
Thank you for your review. We hope to see you the next time you visit Montauk !

4/10 - 별로예요

Mike

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Basically a motel that should cost $150 a night. But it's on the beach in Montauk so they charge $650. The resort is nothing special but they keep it relatively clean. The staff was not very helpful and generally not easy to communicate with. One maintenance worker made sure to come around and tell parents not to let their kids jump in the pool because it made water splash on the deck. For $650 a night? I won't be coming back.
2021년 9월에 2박 숙박함
답변 제공: Kzeller 님, 2021년 9월 20일
Thanks Mike for your feedback . We at Ocean Surf Resort makes one of our top priorities, is to ensure the safety of our Guests and Staff. All Guests upon checking in ,signs a Pool Waiver. This outlines all Pool rules . One of the rules for Guests safety is No Diving or Jumping in the pool. These signs are also posted in the pool area and again this is for the safety of all Guests and Staff .

8/10 - 좋아요

nicole 님, commack

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Oceanfront was great Need to offer chairs on beach Enforce for families to share tables & not leave their stuff all night
2021년 9월에 3박 숙박함
답변 제공: Kzeller 님, 2021년 9월 14일
Thank you for your valued feedback . We will implement a system that will allow the BBQ area to be used fairly among all guests next season. We do have beach chairs and umbrellas for rent at front desk ( based on availability)

4/10 - 별로예요

Peter

좋아요: 직원 및 서비스
It was fine but definitely overpriced
2021년 8월에 3박 숙박함
답변 제공: Kzeller 님, 2021년 9월 7일
Thanks for your feedback .

10/10 - 훌륭해요

JASON

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the place - beachfront - chill - nice pool - not a scene.
2021년 8월에 3박 숙박함
답변 제공: Kzeller 님, 2021년 9월 2일
Thanks for your Feedback . We hope to see you the next time you visit Montauk

10/10 - 훌륭해요

Elaine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location to beach was great. Did not like that there were no utensils in unit even though there was a kitchenette
2021년 8월에 2박 숙박함
답변 제공: Karen 님, 2021년 8월 26일
Thanks for your feedback Elaine . All units with kitchenettes should have basic utensils , pots and pans. We will ensure that housekeeping confirm that all units are fully stocked with these items before all arrivals . Sorry for the inconvenience. We hope to see you the next time you're in Montauk!

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the beach front room and the view was amazing. Location is perfect, right on the beach. Literally a few steps between your hotel room and the beach. Room was clean and staff was friendly.
2021년 8월에 1박 숙박함
답변 제공: Karen 님, 2021년 8월 26일
Thanks Emily for feedback ! We hope to see you the next time you're in Montauk !

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2021년 8월에 3박 숙박함
답변 제공: Kzeller 님, 2021년 8월 8일
Thanks for your feedback. Hope to see you again !

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함
답변 제공: Kzeller 님, 2021년 10월 20일
Thanks for your feedback!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2021년 6월에 2박 숙박함
답변 제공: Kzeller 님, 2021년 6월 16일
Thank you for staying at Ocean Surf Resort. We welcome all feedback, that we are better able to satisfy our guests during their stay.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Kzeller 님, 2021년 6월 29일
No Comment was received on this review

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I was disappointed that our room didn't provide an ocean view as we thought we'd get. In order to see the ocean from our room, we had to stand at the glass slider on one end and look across the pool deck. The room and bed linens were clean.  I did enjoy sitting on the lounge chairs and looking out at the ocean from the deck, which was right outside our room. It was a short walk to get to the ocean as the path in front on the deck was closed off. Pool was also closed.
2021년 5월에 1박 숙박함
답변 제공: Kzeller 님, 2021년 6월 16일
We are sorry that you were disappointed in the room that you booked, which was a Sideview Room .In the future I would recommend booking an Oceanfront Front Gold Studio or a Beachfront Platinum Room , these rooms have a view of the ocean. For the safety of our guests we closed the property access to the beach due to severe erosion. However its less than a minute walk to get to another access , which is in close proximity to our property. Sorry for any inconvenience that this might have caused.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Experience Here
We loved the Ocean Surf Resort. Best location! This hotel is on the beach. The views of the ocean from our room were great and the sound of the surf was peaceful. We slept with our windows open so we could hear the waves and see the stars. The hotel is super clean, and the owners are awesome - so friendly and helpful with directions and recommendations. We recommend Ocean Surf Resort to others and plan to come back.
2021년 5월에 2박 숙박함
답변 제공: Kzeller 님, 2021년 5월 18일
Thanks for your feedback. Looking forward in seeing you again at Ocean Surf Resort !

6/10 - 괜찮아요

Jodi

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Mediocre
One of the reasons we had booked this hotel was because of its convenient access to the beach. Upon arrival we were told that we would have to walk to the next property to access. It was not the end of the world, but when you're paying for that - the hotel should be forthcoming with that information. The pool was closed. The room was not what we expected. The beds were horribly uncomfortable. Good location in town - walkable to everything, but I would not stay here again.
2021년 5월에 2박 숙박함
답변 제공: Kzeller 님, 2021년 6월 29일
We are sorry that the hotel's access was closed during your stay , however this was for the safety of our Guests. Due to the severe erosions on our beaches , the Town of Easthampton had replenished the sand more than once on the beach, but it got eroded. It was on our website the date that the pool would be opened for the season. Unfortunately ,it was not during the time of your stay. Most outdoor pools are scheduled to be opened Memorial Weekend. We definitely will be checking all the mattresses on property and will replacing the ones that needs to be changed. Thanks again for your valid feedback

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked ocean front room. The room was in a corner. In order to see the ocean you needed to go around the corner and walk down. Not ocean front at all. Room was not cheap. Not worth the money at all. Very disappointed
2021년 5월에 1박 숙박함
답변 제공: Kzeller 님, 2021년 5월 15일
I am sorry you were disappointed in the room that you booked. However in your confirmation it clearly stated you booked a room with Limited View not Oceanfront or Beachfront.