The staff is what makes this hotel. They are friendly and patient. They are ready and able to help at any given time. The room had a couch that looked like there had been bleach spilled on it. The desk clerk explained that he was aware of the issue, apologized, and assured me that we would not be charged for that damage. He also took the time to tell me about the upgrades that were planned. He seemed very proud of the hotel. Everyone is bustling around, but they still have time to smile and say hello. They will drop what they're doing to assist with anything we need. The facility itself is nice and comfortable, but the staff makes it pop!