“Property location was excellent. Staff was always helpful. There were some room problems. Hot water was not hot. Was tepid and well it was so hot so I just put up with it. But then found water on floor from AC on a Wednesday. Told cleaning lady. Stopped leaking on Thursday. So thought things were ok. But Thursday night AC was not working right. Had to put fan on.Fri morning our last day decided to turn AC off thinking maybe it was frozen. Was at the pool most of the day. Came back and turned it...
“Our experience was terrible. We were scammed by the hotel staff. We made a boat tour reservation through the hotel concierge on the first day of our trip, which was supposed to include fishing, snorkeling, and whale watching. We paid $600 for the tour. However, all we got was a fishing trip on an old boat. We got soaked by the waves because the roof of the boat was broken, and there were no life vests for the kids. The concierge had said the license fee was included, but we had to pay $75 each...
“The only reason I didn’t give 5 stars is the pool service is slow, the staff is wonderful and very nice, the resort is very clean, and the food is excellent. Great location with massages on the beach (Medano Massage $59 for 60 mins or $69 for 90), next to Medano beach (swimming beach), and The Office (excellent food and killer location). I’ve been going to Cabo for 23 years and stayed at lots of resorts. My wife and I stayed here last year for her bday and came back again. It’s a chill...