러프버러, 잉글랜드의 스파가 있는 리조트 및 호텔

“Helpfully staff and good location”

“Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!”

“breakfast is excellent, also staff are very well trained.”

“Breakfast was good and the room comfortable. We were however in an upstairs annex and the room was incredibly noisy overnight (boiler?). Didn't get much sleep”

“Great value for the price and the quality of surface you get. Cannot complain. The hall way at night does looks a bit like a haunted movie due to the way the motion sensor for the light works and the bluish emergency exit lighting.”

“​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...