2/10 - 너무 별로예요
Adrian
연인과의 여행
2024년 4월 22일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately our stay was not even 2 hours before we checked out of the hotel completely. There was a mouse in our room. We notified the front desk but he (Kevin) didn’t know what to do and couldn’t give us another room due to no vacancy. He also couldn’t refund my stay and we had to wait till the manager arrives the next morning for that to happen. Due to a track meet in town, we spent an hour trying to find another hotel to stay at. Very inconvenient and unfortunate but just disappointed with the whole situation and the hotel. It is pretty run down with the decor and furniture outdated and dirty. I have yet to speak to the manager since after going back the next morning for my refund, manager doesn’t work on Saturdays and I would have to wait till Monday. I also told Kevin that I managed to get some video clips of the mouse in our room. Just a terrible experience that needs to be refunded and then some.
Adrian
2024년 4월에 1박 숙박함