로비

타운플레이스 스위트 바이 메리어트 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 266개 이용 후기 중 101개" "
평점 8 - 좋아요. 266개 이용 후기 중 79개" "
평점 6 - 괜찮아요. 266개 이용 후기 중 38개" "
평점 4 - 별로예요. 266개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 266개 이용 후기 중 26개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Rosie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this property back in February for graduation weekend. I made 5 reservations for this property. The beginning of the month I needed to make a change to one of the reservations and left several messages. My daughter lives in Lubbock and find out the property was closed for renovations. It would have been a total disaster if we had arrived to lodging on Friday. A family of 16 individuals with no place to stay. I did not receive any calls or information that the property was closed until further noticed. I left message with regional office and still no communication. Very disappointed.
2022년 8월에 3박 숙박함

6/10 - 괜찮아요

Linda

연인과의 여행, 반려동물 동반 여행
Dishes in the cupboard were not clean and the ice machine was broken. The quality was disappointing, although the beds were comfortable.
2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay
I room was not cleaned. There was trash in the kitchen and bathroom trash can that had not been cleaned from before and there was hair on the towel ( long black ) and hair on the bed sheets. No coffee cups and no sugar so I had to go to the front desk area to get these items. Will never stay at this location again and would like a refund.
2022년 3월에 1박 숙박함
답변 제공: James Bennett 님, 2022년 3월 30일
So sorry to hear about your experience, it does not reflect the level we strive for, please feel free to contact Josh at the hotel to discuss further!

4/10 - 별로예요

Margaret

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very run down, dirty and highway noise is constant.
2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

kim 님, Austin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Amy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Leftover food?
The room had a small kitchen, which still included the leftover food from previous guests. The bathroom had cleanliness issues, including mold in each corner of the shower… stains on the wall and doorframe. I felt the bed itself was clean. When I would have complained on property, another guest was already there yelling at the poor front desk clerk about needing another room, since the first 2 they had were dirty. I was checking out the next day, so not worth standing in line to complain. The staff that I did interact with at the front desk were both very nice
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 8월 6일
So sorry to see that the stay was not up to par, I do hope we are able to redeem ourselves in the future. Thank you!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is a dump. It’s so dirty - we had to shower there because we were heading to an event but didn’t sleep there it was so gross. I took pictures and sent them to Marriott. They should not let a property like this represent their name. We always stay at Marriott but since we have not heard anything back from them we may start staying at Hilton’s.
2021년 6월에 1박 숙박함
답변 제공: General Manager 님, 2021년 7월 17일
I am so sorry to hear that you had a bad stay, I can assure you this isn't an impression that we would want to leave.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel did not have sheets for the sofas. We rented two rooms and found that the sofas were in bad conditions. We called management to ask for sheets for the sofas and were told they did not have any. Not a pleasant experience at all. We had rain and water came in the room. Never found out where it was coming from.
2021년 5월에 2박 숙박함
답변 제공: General Manager 님, 2021년 7월 17일
I do want to apologize for the issues with your stay and do want to make sure that we avoid issues like this in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was roaches and was very mugging in the lobby.
2021년 6월에 1박 숙박함
답변 제공: Destiny Martinez 님, 2021년 7월 17일
I am sorry that you had to deal with this as I can assure you we are taking these matters very serious.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is filthy and in poor repair. The property manager didn't seem to care that her rooms weren't clean and that it took over 3 hours past check in time for us to get a room. They also changed our reservation without consent, so we were downgraded from a suite just to a regular double bed room. This place used to be beautiful, but it is trash now.
2021년 4월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 4월에 1박 숙박함

2/10 - 너무 별로예요

Terry

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was not in good shape the bed was broken there was mold in the shower there were stains on the couch carpet and curtains the pull out was disgusting. The exit door was Broken and the broken handle was used to prop the exit door open. Frankly it was disgusting
2021년 4월에 2박 숙박함

2/10 - 너무 별로예요

Mark 님, Lubbock texas

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, i was given the wrong room. I had to pay $40 extra for the correct room. In the new room, the floors were really dirty, no toilet paper, no silver ware, dirty pans and glasses, one of the beds had a big stain on the sheet. The walls, doors and cabinets were brown with hand smudges and the livingroom furniture had tears and stains. Carpet was not vacuumed and dishwasher had old smelly food all in the bottom. In the laundry room, i had to ruin the only working dryer 3 times and it still didn't dry the small load of clothes i washed. Very disappointed in my stay!
2020년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Jack 님, 2020년 8월 25일
Thank you for taking the time out of your day to leave such a positive review.

2/10 - 너무 별로예요

Ian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid!
First room smelled like an ash tray. Not clean, hotel is run down, pool wasn't working, Just a pretty crappy hotel. Book somewhere else.
2020년 8월에 2박 숙박함
답변 제공: TownePlace 님, 2020년 8월 20일
Thank you for your feedback.

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 8월에 1박 숙박함
답변 제공: Towneplace 님, 2020년 8월 20일
thank you for your feedback.

2/10 - 너무 별로예요

heath

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Still waiting.
Did not get to stay as the credit card machine didn't work. Hotel wanted written copy of my credit card number to keep at from desk. I prepaid for 2 nights and asked if I could come back in morning to give credit card number. They said I could not and I said I wasnt writing it down for everyone to see. Hotel then refused me service. Still waiting on credit card refund from Hotels.com.
2020년 8월에 2박 숙박함
답변 제공: TownePlace 님, 2020년 8월 20일
Thank you for your feedback.

2/10 - 너무 별로예요

Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Towneplace 님, 2020년 8월 20일
Thank you for your feedback

2/10 - 너무 별로예요

Chrysta

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ave our room away
We paid for our room and got a call saying they gave our room away and had no more rooms for us
2020년 8월에 1박 숙박함
답변 제공: TownePlace 님, 2020년 8월 20일
thank you for your feedback.

4/10 - 별로예요

Traveler3g 님, Texas

출장 여행, 가족 여행
별로예요: 직원 및 서비스
First room we were given reeked of smoke. Informed the lady at the front desk and she said they are all nonsmoking rooms. She did issue another room. This room the carpet was wet and there appeared to be black mold in several places around the bathtub. The hotel is in need of a good handyman. Otherwise the room was great, clean and the AC worked great. Bed was comfortable.
2020년 7월에 1박 숙박함
답변 제공: Jack 님, 2020년 7월 30일
We truly appreciate the time you’ve given us to tell us about your stay. Our hotel is Currently up for a full scale remodel and we are working diligently to correct some of the issues you experienced during your stay. We appreciate your business and hope to see you again ready to present you with a nice newly remodeled hotel.

4/10 - 별로예요

Ronnie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 6월에 2박 숙박함
답변 제공: Moises Velasquez 님, 2020년 6월 23일
Hello Ronnie, Thank you for sharing your honest feedback with us. We apologize for any negative experiences you may have had while staying with us. Please contact the hotel directly to share any specific details to help us improve in the future.

10/10 - 훌륭해요

Cipriano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2020년 6월 23일
Thank you for sharing your feedback!

2/10 - 너무 별로예요

Kim 님, Texas

가족 여행
When we went to check in they didn’t have the room we paid for so had to stay in a much smaller room for the same price
2020년 6월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2020년 6월 23일
Hello Kim, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced due to the change in room type. We will share this info with the appropriate hotel team to better serve our guests in the future.

10/10 - 훌륭해요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2020년 6월 23일
Thank you for your feedback!

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Had sign they were doing some Reno work but it just looked dirty and didn’t see any construction work
2020년 6월에 2박 숙박함
답변 제공: Moises Velasquez 님, 2020년 6월 23일
Thank you for your feedback! We are currently between stages on our renovation and apologize for any unsightly scenes you may have experiences.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
I liked the 24/7 pantry. I liked the room and that checkout was at 12. I didnt like that I could hear the people upstairs walking and i could hear the conversations in the room next to me.
2020년 3월에 2박 숙박함

2/10 - 너무 별로예요

Ella

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very old rundown hotel, breakfast and coffee terrible. Did not have enough clean pillows and blankets for rollaway bed.
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kindest staff- beautiful room- excellent breakfast and service- 5 stars
2020년 2월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
We were double booked but they were very nice and gave us extra rooms to make up. However the rooms were very hot, ac would not work in two rooms. Phones in room also did not work to get a hold of front desk.
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Jose Aldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gracias
Fue una noche familiar repentina, pero muy agradable y limpio, sin duda alguna está en nuestra mente para un futuro viaje en Lubbock, Tx.....
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함

8/10 - 좋아요

DeAnna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They did not show my reservation, they were trying to charge me, showed the my confirmation, so they went ahead and gave me a room, my stay is not showing up on my rewards,
2020년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was comfortable. But we arrived to find the 2-bedroom unit we reserved and prepaid was not available. They gave us 2 separate rooms instead, and one of those bathrooms was still in the process of being remodeled. The pool area is full of scaffolding. Overall, very disappointing.
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location and easily accessible. Staff were pleasant. Room was clean. TV is in a weird location making it hard to view when on the bed. There wasn’t much to the breakfast. Overall, we will definitely stay there again as well as recommend
2019년 12월에 1박 숙박함

8/10 - 좋아요

Frederick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lubbock stay
The service was great. The room was a little outdated, but still fine.
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

Susie

출장 여행
좋아요: 청결 상태
All of the staff members seemed ready to do their jobs and take care of the customers.
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

Susie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The room was perfect. I rented the queen suite for the desk because I had a huge school project to do. The only problem I encountered is that they could probably use more security. A person kept knocking on my door once every five minutes for 20 minutes late one night, and another night someone was wondering around the hall saying “hello.” It was a little unsettling to me.
2019년 11월에 2박 숙박함

8/10 - 좋아요

Roberta

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Actually the stay was good except for the
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

Susie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I chose this hotel because I needed to finish a thesis. It had a large desk with shelves above, to the side, and pull out draws. In addition, there was a section of the desk that pulled out. Even though the queen studio was smaller than some of the other rooms, it was pleasant and included a kitchen and bathroom. I was able to work with very few distractions. Very nice place.
2019년 11월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is conveniently located and clean. We enjoyed our stay. The room smelled a little musty when we arrived and there appeared to have been a leak (previously) in the wall next to the shower that had not yet been fixed properly. Other than that, our stay was pleasant and comfortable.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2019년 9월 21일
Thank you for your feedback! We are glad that you enjoyed your stay with us.

8/10 - 좋아요

Jenice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely wonderful breakfast and friendly staff. But we definitely didn’t have a queen bed. It was a full size for sure. Too small for us whatever it was. And the fitted sheet didn’t seem super clean. The shower head had some soap scum and the overall property and rooms seemed old. But the rooms are cute. Just needs updating and scrubbing. That breakfast though. We would stay again just for that!
2019년 8월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2019년 9월 21일
Hello Jenice! Thank you for taking the time to share your feedback! We apologize for the issues you experienced during your stay with us. We will share this review with our staff to ensure this does not happen in the future. We are so glad to hear that your family enjoyed our breakfast! We look forward to serving you in the future.

10/10 - 훌륭해요

Stacy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2019년 9월 21일
Thank you for sharing your feedback! We hope to have the opportunity to serve you again should your travels return you the The Hub City!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
2019년 7월에 2박 숙박함
답변 제공: Moises Velasquez 님, 2019년 9월 21일
Hello Jessica! Thank you for your feedback! I'm glad you enjoyed your stay with us. We hope you come see us again should you come back to Lubbock!

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not fancy but comfortable.
2019년 7월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2019년 9월 21일
Hello Cynthia! Thank you for your feedback. We are glad to hear that you had a comfortable stay with us. We are going to be starting our renovation soon that will bring updates to all of our rooms and public areas. Once those updates are complete, we hope to have the opportunity ton serve you again. Thank you for staying with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 7월에 1박 숙박함
답변 제공: Moises Velasquez 님, 2019년 9월 21일
Thank you for your feedback!

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb
2019년 7월에 2박 숙박함