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하얏트 리젠시 루드히아나 여행 후기

4.5 out of 5
하얏트 리젠시 루드히아나
Site No. 4, Ferozepur Road, Ludhiana, Punjab

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 276개 이용 후기 중 152개" "
평점 8 - 좋아요. 276개 이용 후기 중 60개" "
평점 6 - 괜찮아요. 276개 이용 후기 중 23개" "
평점 4 - 별로예요. 276개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 276개 이용 후기 중 25개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Team Hyatt Regency Ludhiana 님, 2019년 10월 3일
Dear Reviewer, Thank you for taking out time to review our property. Regards, Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Anil

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
During my extensive travels through Sri Lanka and India, which included stays in over 12 hotels boasting 4 and 5-star facilities, my experience at Hotel Hyatt Regency Ludhiana, Punjab, was unfortunately far from satisfactory. Upon arrival, I was greeted by well-spoken and friendly front desk staff Komal. However, the promise of a luxurious experience quickly faded when I entered my allotted room, which was subpar even by basic standards. The room appeared neglected and poorly maintained, akin to accommodations found in a railway station rather than a reputable hotel chain like Hyatt. After raising my concerns with the manager Rishi on duty and being promised a "better room," the subsequent room provided was marginally improved but still lacked cleanliness and attention to detail. The presence of moisture in the bedding led to discomfort for my wife, who experienced allergies necessitating medication. Despite assurances from the manager regarding rectifying the cleanliness and drainage issues, the follow-up was lacking, with the room not being properly attended to until late afternoon. Furthermore, attempts to extend my stay were met with uncompetitive rates compared to online platforms, and the promised assistance from Mr. Ram via phone was unfulfilled. Additionally, the property showed signs of neglect and insufficient maintenance, with visible damages throughout various areas. In summary, my stay my stay at Hotel Hyatt Regency Ludhiana fell short of expectations.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Mandeep

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I booked the executive suite for my brother. Him and his wife got married earlier that day. My cousin and I went to the counter 4 hours earlier to request the room be decorated with flowers, some chocolates, and champagne. The person at the counter made a phone call and then said okay it will be done. When we came to the hotel with my brother and and his wife, we got them checked in and headed to the room. They literally had put 9-10 fake leafs and 2 towels together. That is it. They didn’t put any chocolates and champagne. Extremely disappointed. The manager was ZERO help. He instead called the EMPLOYEE during her non-working hours around 1 o clock in the morning instead of taking responsibility as a manager to help resolve the issue. Terrible manager.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

shaun 님, Victoria

Ac was not working properly, it was very hot. There was no contacts for room service available to call anyone in room.
2024년 3월에 1박 숙박함

4/10 - 별로예요

KOJI

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Karan Jot

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Puneet

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay, however, there was a fight in the lobby with one of the guests and staff, where police had to be called, other than that would definitely stay there again
2024년 2월에 1박 숙박함

8/10 - 좋아요

NAGESH

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Rahul 님, Jacksonville

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

NOBUYUKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
特に問題ありません！
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Anurag S

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This place has serious moisture issues. Walls have lot of moisture making tiles in the bathroom de-coloration. The room was very humid we could smell mold.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Ramandeep

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is not cleaned properly, they will try to assign you super unclean room with stained carpet and unclean tables, so I immediately asked that the room be changed and they did so to the one with hardwood floors, Alas! The floor was not cleaned but still better. On the next day the key card was not working so had to go and get it activated. The shocking fact is that they will try to assign you the dirty rooms as default, so that they can assign the clean ones to people who complain about it, not what I expect from a 4.5 stars restaurant.
2023년 8월에 2박 숙박함
답변 제공: Team Hyatt Regency Ludhiana 님, 2023년 8월 5일
Dear Guest, We are sorry to learn that you faced the mentioned issues at the property during your previous visit. Please accept our sincere apologies for the same. Rest assured that every step has been taken to ensure the same remains an isolated incident. We look forward to welcoming you back, whenever your travel needs brings back you to Ludhiana. Regards, Team Hyatt Regency Ludhiana

8/10 - 좋아요

Herjote

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The lobby, pool, and restaurant were very nice. The room we got needed updating.
2023년 7월에 2박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 8월 5일
Dear Guest, We are sorry to learn that you faced the mentioned issues at the property during your previous visit. Please accept our sincere apologies for the same. Rest assured that every step has been taken to ensure the same remains an isolated incident. We look forward to welcoming you back, whenever your travel needs brings back you to Ludhiana. Regards, Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Sandeep

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Samir

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Fares

2023년 5월에 6박 숙박함

10/10 - 훌륭해요

kuljit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 5월에 4박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 5월 8일
Dear Guest, We thank you for your positive feedback. We look forward to welcome you again in future, if your travel brings you back to Ludhiana. Regards Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

Naurang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The whole staff extremely courteous and I mean it!
2023년 4월에 1박 숙박함
답변 제공: Team Hyatt Regency Ludhiana 님, 2023년 5월 1일
Dear Mr. Naurang,We thank you for the feedback. Kind Regards,Team Hyatt Regency Ludhiana

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
the hotel is loosing its charm, food qlty has gone down a lot, Gym needs an update , but still it stands above the other hotels as the others are that bad..
2023년 4월에 1박 숙박함
답변 제공: Team Hyatt Regency Ludhiana 님, 2023년 4월 13일
Dear Guest, Greetings!We thank you for the constructive feedback.Kind Regards,Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Kanwar Partap

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
The rooms were smelling like bleach. The tv remote wasn’t working. The food was cold and most importantly delay of service.
2023년 4월에 1박 숙박함
답변 제공: Team Hyatt Regency Ludhiana 님, 2023년 4월 7일
Dear Kanwar,Greetings!Please accept our apology for the inconvenience caused. Regards,team Hyatt Regency Ludhiana

8/10 - 좋아요

Con

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its the only place I would stay ai if I had to return to Lhudiana. Better than the equivilant places near by.
2023년 3월에 4박 숙박함
답변 제공: Team Hyatt Regency Ludhiana 님, 2023년 4월 5일
Dear Guest,greetings form Hyatt Regency Ludhiana.We thank you for the review.Regards,Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

Ravinder Pal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome rooms. Amazing terrace on rooftop with pool. Awesome customer service and top notch restaurant
2023년 3월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 3월 11일
Dear Mr. Pal,We thank you for the great feedback.The team is happy to read this response.Best regards,Team Hyatt Regency Ludhiana

8/10 - 좋아요

Narender

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
2023년 3월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 3월 7일
Dear Narender,Greetings!We thank you for the positive response.Looking forward to welcome you back soon whenever you travel brings you back to Ludhiana.Regards,Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

navjeen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Staff..Good atmosphere
2023년 2월에 5박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 2월 26일
Dear Navjeen, Greetings!We thank you for the positive response. The staff is delighted to note the same.Regards,Team Hyatt Regency Ludhiana

4/10 - 별로예요

Karen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not what I would expect of a 4 Star hotel Carpets in room were stained, hallway walls stained. Overall it felt unclean
2023년 2월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 2월 24일
Dear guest,Greetings and thank you for taking out time for rating us.I do note the candid comment, however, would like to clarify that the rooms and corridors are cleaned daily.Due to the permanent stains the feel of the rooms being unclean is possible, but its in cleaned is what i can assure you.Kind Regards,team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Sumit 님, Delhi

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hyatt Regency Ludhiana used to be a very good property. I have had a chance to stay at the hotel on multiple occasions, however, this time, my experience was horrible. The rooms are dirty. The carpets are super unhygienic and smell horrible. I was scared of stepping barefoot, thinking it may actually give me an infection. Also, the service was bad. I think their teams were busy with two wedding groups at the hotel, which led to a massive service quality issues. My room had no towels when I checked in. I requested front desk/housekeeping at least three times over a course of two hours for towels, which never arrived. Every time I called them, I got a response saying that a boy is already on his way with the towels. I wish I had spent my money elsewhere. Hyatt Regency Ludhiana really disappointed me, and I will think twice in future before booking the hotel.
2023년 2월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 2월 16일
Dear Mr. Agarwal,Greetings!Apologies for the inconvenience caused. The highlighted issues have been noted by the concerned Head of the departments and the necessary action will be taken. Best Regards,Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Angad

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Took an hour to check in and internet down every time you try to pay.
2023년 2월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 2월 14일
Dear Angad,Greetings!Apologies for the inconvenience caused. May I please request you to please help us in the detail in regard to the payment issue for the internet? The check-in delay was due the system error due to which the booking did not flow tin our system. It was made on the spot & check-in was processed.Regards,Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Krishdeep

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty Room not cleaned Dust all over
2023년 2월에 2박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 2월 11일
Dear Guest,Greetings!Apologies for the inconvenience caused. I assure you that necessary action us taken for the same. We look forward to welcoming you back soon and assure you that the stay will be comfortable & this will not be repeated.Regards,Team Hyatt Regency Ludhiana.

8/10 - 좋아요

John

2023년 1월에 5박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 3월 7일
Dear John,We thank you for taking out time and rating us.Looking forward to welcome you back soon.Regards,Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Manjinder

2023년 1월에 1박 숙박함
답변 제공: Bhushan 님, 2023년 1월 31일
Dear Guest,.Please accept my apology for the sour experience. May I please request you to let me know the details of the experience.Best regards,Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

kulwant

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very friendly and polite staff. Couldn't understand that tgere no accommodation available for my extended stay, but was available at a much higher price on a 3rd party website. Then I was told i don't have a booking and someone will call me back in a few minutes...no one called back
2023년 1월에 6박 숙박함
답변 제공: Bhushan 님, 2023년 1월 23일
Dear Guest, Apologies for the inconvenience caused for the booking. Thank you for the appreciation to the staff members.Looking forward to welcome you back soon.Regards,team Hyatt Regency Ludhiana.

4/10 - 별로예요

Nichhatar

가족 여행
별로예요: 청결 상태
2023년 1월에 1박 숙박함
답변 제공: Bhushan 님, 2023년 1월 23일
Dear guest,We thank you for the rating.may I please request for some details on the low rating.Best Regards,Team Hyatt Regency Ludhiana.

10/10 - 훌륭해요

Istayak

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent
2023년 1월에 1박 숙박함
답변 제공: Bhushan 님, 2023년 1월 21일
Dear Guest,We thank you for your feedback.Best Regards,Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Monika

2023년 1월에 1박 숙박함
답변 제공: Bhushan 님, 2023년 1월 18일
Dear Ms. Monika,Greetings!Thank you for the response, & apologies for the inconvenience caused during your stay. Best regards,Team Hyatt Regency Ludhiana

2/10 - 너무 별로예요

Amandeep

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Ekam 님, Valley Stream

2/10 - 너무 별로예요

BALBIR

2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Jashanddep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Very amazing stay
2022년 12월에 1박 숙박함
답변 제공: Bhushan 님, 2022년 12월 20일
Dear Jashandeep,We thank you for your positive review. The staff will be happy to hear about the same.Regards, Team Hyatt Regency Ludhiana

6/10 - 괜찮아요

Sanjeev

2022년 12월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2022년 12월 20일
Dear Sanjeev,Thank you for your review,May I please request you to elaborate on the review as to where did we go wrong?Regards, team Hyatt Regency Ludhiana

8/10 - 좋아요

Neeraj

2022년 10월에 1박 숙박함
답변 제공: Bhushan 님, 2022년 11월 14일
Dear Reviewer,We thank you for the ratings.Regards,Team Hyatt Regency Ludhiana

8/10 - 좋아요

Ganeshrie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2022년 10월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2022년 10월 12일
Dear Reviewer,Thank you for your positive response.Regards,Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

Sumit

2022년 9월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 1월 31일
Dear Reviewer,We thank you for the ratings.Regards,Team Hyatt Regency Ludhiana

10/10 - 훌륭해요

Manjinder

연인과의 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and nice staff… you will be happy you stayed here
2022년 5월에 1박 숙박함
답변 제공: Rohit Srivastava (General Manager) 님, 2022년 6월 13일
Dear Reviewer, Thank you for your continued patronage. Regards,

6/10 - 괜찮아요

TALWINDER 님, Franklin

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I like the property but there is a level of unprofessionalism when it comes to some of the staff. I usually book my room for a week at a time and then extend it later. They somehow cant figure out that the same person has extended reservation again. I had a reservation that was coming to end so i made another reservation for two more nights. I had a staff member rudely knocking my doors repeatedly on the day that my original reservation was ending despite having do not disturb sign on. I was woken up by this rude member knocking on the door. I opened the door and he rudely says that i am suppose to be checking out but i did not check out. He made my feel like I was staying at their property despite paying. I told him that i have extended the reservation and said sorry and left. It is so ridiculous that a hotel such as Hyatt cannot figure out that the person with the same name and address has extended their reservation. In the future i will go and tell them that i have made another reservation so they don't rudely coming knocking at the door. I am one of the property’s most loyal customers. On the positive side, we I would like to commend Sajal and I believe is the manager at dining section. He listened to all my concerns and made the stay truly enjoyable.
2022년 4월에 5박 숙박함
답변 제공: Rohit Srivastava (General Manager) 님, 2022년 5월 1일
Dear Reviewer, Thank you for taking out time to review us on your recent stay at Hyatt Regency Ludhiana. We have noted your concerns and assure you that it remains an isolated incident and the team will be briefed about it personally. Looking forward to welcoming you again soon.

8/10 - 좋아요

Balkaranjit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Rohit Srivastava (General Manager) 님, 2022년 5월 1일
Dear Reviewer, Thank you for your continued patronage. Looking forward to welcoming you again soon.

6/10 - 괜찮아요

TALWINDER 님, Franklin

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at this hotel many times and usually i have a good experience. Recently i have been noticing that the in room dining experience has been horrible. I have ordered coffee and it has shown up not hot. I dont expect a warm coffee at the high prices. Also many times they have delayed the order so much that i have had to call them numerous times. Also they have mixed up orders where they have brought someone else’s order to my room. The in room dining experience is making me rethink where i want to stay at the property in the future.
2022년 4월에 7박 숙박함
답변 제공: Bhushan 님, 2022년 4월 26일
Sir, Greetings! Please accept my most sincere apology for the various service delays. Your feedback is well noted & necessary action will be taken. Request you to give us another chance to redeem ourselves & not mar your past pleasant experiences due to this last stay. Hope to welcome you back soon. Best regards, Bhushan Gupte Front Office Manager

10/10 - 훌륭해요

Jagmeet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Hyatt Regency Ludhiana 님, 2023년 1월 31일
Dear Reviewer,We thank you for the ratings.Regards,Team Hyatt Regency Ludhiana

8/10 - 좋아요

TALWINDER 님, Franklin

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at this hotel numerous times in the last year. It is a very good hotel. However, i had a difference experience the last time i stayed here. The hotel front desk is extremely good and the rooms are very good. However, the in room dining service was horrible. They were extremely late in delivering food and many times wrong order was delivered. Also the room cleaning crew was bad on some occasions such as missing room cleaning service. I hope that this is just one time issue and they will resolve it soon. I love staying at this hotel and will stay here in the future.
2022년 4월에 5박 숙박함
답변 제공: Rohit Srivastava (General Manager) 님, 2022년 4월 17일
Dear Reviewer, Thank you for your continued patronage. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Nikhil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: Rohit Srivastava 님, 2022년 4월 17일
Dear Reviewer, Thank you for your continued patronage. We look forward to welcoming you again soon.