Unfortunately, your review is not correct. as a first point, very unfortunately, we are unable to place photos of the condition of your room on a daily basis. We have indeed verified your room at the time of your complaint and nothing was found broken besides all the mess your left room on a daily basis. So, we are sorry, but we never ignored your comment at reception and our pictures would prove exactly the other way round. We never had guests leaving room in the conditon you left!

Thank you for your review and being on a subtropical island and considering the finding of ants is to say bad cleaning, we do not agree but of course respect your point of view.Thank you for your visit.

Thank you!

Thank you.

Thank you for your review and we are pleased that you had a nice stay. Thank you for your visit

We are delighted you truly apreciated the room upgarde from the most basic cheap one to a Superior Sea View. For one night stay, we are sorry for your points, but roach in the room in this season? ok.... if you say so. Dirty floor when cleaning is one of the highlights of the hotel? Strangly, if this was as such, why did you not request or complain at reception? We know what was wrong which ios not at your benefit to mention here. Thank you for your visit

Thank you so much for your review and the most important, is that you had a great time at our hotel. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you for your review and visit.

Muito agradecemos a sua avaliação mas sobretudo estamos satisfeitos que tenha sido esta sua estada do seu agrado. Gratos pela Vossa visita que foi um grande prazer recebe-los.

Thnk yo for your review and firstly, we were delighted in granting you the room upgrade even though you booked for 1 night the most basic possible option. For your points, which we feel very unfair on one hand against all sheared opinions mainly on cleaning but further considering your room expectations not granted were not fullfilled. Thank you for your visit.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important is indeed you had a great time in Madeira and stay with with us!! Thank you for your visit which was a pleasure having had you with us.

Thank you so much for your review and we are delighted that you had a great time in Madeira and at our hotel!Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review and we are delighted that you had a great time in Madeira and with us. Thank you for your visit which was a pleasure having had you with us.

Thank you for your review and we are sorry you faced some issues as expressed, particularly regarding our reception team that is received with some surprise considering that usually they are always very and highly praised. It was indeed a great pleasure having had you with us.

Thank you for your review and we are sorry that you faced issues with your WIFI connection.Thank you for your visit which was a pleasure having had you with us

Thank you for your review and we are very pleased that you had a good time in Madeira and stay with us.Thank you for your visit which was a pleasure having had you with us.

Thank you so much for your review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a pleasure having had you with us.

Thank you so much for your review but most important is that you enjoyed the overall of your stay. We are really sorry the issues faced with WIFI which daily have been improved.Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you for your review and visit which was a pleasure having had you with us.

Muito agradecemos a sua avaliação mas sobretudo estamos satisfeitos que tenha sido esta sua estada do seu agrado. Gratos pela Vossa visita que foi um grande prazer receb-los

Thank you so much for your review and we are so sorry your experience was not as expected. Further apologies of course if you felt our staff team was not nice speaking to you. We have felt many times that the language barrier can express not the intended. Best and sunny warm regards Ricardo Rodrigues General Manager

Thank you so much for your very kind review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a great pleasure having had you with us.

Thank you so much for your very kind review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a great pleasure having had you with us.

Firstly, please allow me to express the great pleasure in having welcomed you at Muthu Raga Madeira Hotel – it was indeed a great honour. I am very thankful that you have expressed some of your feelings with this review about your stay. It is always very important for us to receive your valuable comments thus I personally take very much care and interest as well as concern for all comments also negative considering them as constructive criticism as I believe it help us in improving and perfectionning our services to the satisfaction of our guests. We would like of course to deeply apologize for some of the mentioned inconveniences, which please be assured and especially regarding refurbishments, are due to start very soon. Therefore, we do hope to welcome you back and show to you all these improvements and that we are much better for your future stay - please do contact us forehand and all these expressed issues will be bared in mind for your stay. I do further sincerely hope you will consider Madeira and Muthu Raga Madeira Hotel for a future stay and please at that time write to me directly and I will be delighted in personally taking care of your reservation. With our very best and sunny warm regards Ricardo Rodrigues General Manager

Lieber Kunde, vielen Dank für die Bewertung. Wir entschuldigen uns für einige Fehler. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Grüße aus Madeira! Jorge Xavier - Direktor

Dear Guest, Good morning. There must be some misunderstanding, for sure. As anonymous, I cannot answer to this particular remark, I'm sorry. Thank you. Jorge Xavier - GM

Dear Rachel, Thank you for your review. I'm sorry that you didn't find our hotel up to your expectations. Our buffet breakfast is quite complete and it's included in your daily rate. The pool wasn't heated, it's true, because we had rain in the previous days, making the heating process worthless. Once again, thank you and please accept our best regards. Jorge Xavier - GM

Dear Guest, Thank you very much for your review and rating. Greetings from Madeira, Jorge Xavier - GM

Dear Celisha, Thank you so much! Regards from your second home :) Jorge Xavier - GM

Thank you!! :) Regards from Raga! Jorge Xavier - GM

Dear Philip, Thank you so much for your review. Regards from the Raga! Jorge Xavier - DG

Dear anonymous, Good morning. Thanks for your review. We've checked already the music and all our staff remains almost the same (except me, just joined the team 3 months ago). A bit surpised with your impressions, and it was a pity that we didn't meet during your stay. I doo hope that next year you may visit us again and also that your opinion may change. Until then, please accept my best regards. Jorge Xavier - GM

Thank you very much! Regards from Madeira! Jorge Xavier - GM

Dear Eddie, thank you very much! Regards from Funchal,

Dear Guest, Thank you very much! Regards from Madeira! Jorge Xavier - GM

Caro Antonio, Muito obrigado pela sua avaliação. Saudações do Funchal! Jorge Xavier - DG

Stimate Oaspete, Dorim să profităm de această ocazie pentru a vă mulțumi că ați acordat timp pentru a vă împărtăși experiența la Hotelul Muthu Raga. Angajamentul nostru sincer este să ne asigurăm că oaspeții noștri au o experiență memorabilă. Scuzele mele sincere pentru neplăcerile cauzate în timpul sejurului dumneavoastră. Vom fi încântați să vă întâmpinăm înapoi la Hotelul Muthu Raga Madeira și să vă asigurăm de cele mai bune servicii. Cu stimă, AV

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience. We will be happy to welcome you again at our Muthu Raga Madeira Hotel. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience. We will be happy to welcome you again at Muthu Raga Madeira Hotel and assure you best services. Warm regards Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your experience at Muthu Raga Hotel. The staff are delighted to read your feedback. It is our sincere endeavour to ensure that our guests enjoy a memorable experience. We will be happy to welcome you again at Muthu Raga Madeira Hotel. Warm regards Alwyn Vaz