“Very uncomfortable experience.
A booking system issue left an incorrect reservation active, despite having a valid confirmed booking. I explained the situation at check-in but was directed to resolve it through the booking platform.
During my stay, I noticed repeated attempts to process charges related to the incorrect reservation. Although these were not completed, the situation itself was concerning. The owner’s response made the experience even more uncomfortable.
The issue was eventually...
“A wonderful stay! Although the hotel is located near the highway, it was clean, comfortable, and surprisingly charming. The room and bedding were spotless, and the bed was very comfortable. The staff were incredibly friendly and welcoming. As there was a short staircase to access the room, a member of the front desk team kindly helped us carry our luggage upstairs, which we really appreciated. Excellent service and great hospitality. We would happily stay here again.”
“The Stadhaus Hotel is our favourite place to stay, when in Burgdorf. Location, excellent service, fabulous food, charm and character, and fabulous rooms, make it Burgdorf’s hidden gem!”