바(숙박 시설 내)

NH 컬렉션 마드리드 수에시아 여행 후기

5 out of 5
NH 컬렉션 마드리드 수에시아
Marqués de Casa Riera 4, Madrid, Madrid

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 797개" "
평점 8 - 좋아요. 1000개 이용 후기 중 140개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 43개" "
평점 4 - 별로예요. 1000개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 7개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 훌륭한 서비스와 친절함
입실부터 퇴실까지 서비스가 훌륭했습니다. 퇴실 할때 공항버스 이용하는 장소까지 세세히 알려주시는 세심한 배려에 감사했습니다. 룸 컨디션도 좋았고 전망도 고층뷰로 좋은방을 배정해 주셔서 더욱 편안하고 즐거운 휴식을 즐길 수 있었습니다. 프라도 미술관 근처이고 솔광장에서도 도보로 가까운 거리입니다. 공항버스도 한블럭만 걸어가면 이용 가능합니다.
2019년 7월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2019년 7월 17일
Dear Guest, Thank you for sharing your kind words about the last stay at NH Collection Eurobuilding. This is the best motivation that we can have to keep working in the same direction. It is a pleasure to know that our facilities and our staff fulfilled your expectations. All of us are overjoyed to hear that we provided such an amazing experience for you. Our goal is giving our guests a nice place to escape and relax in a beautiful city like Madrid. On behalf of the entire team who form Nh Collection Suecia, we would like to welcome you back you soon. Best Regards,

6/10 - 괜찮아요

JEONG A 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식이 별로입니다
조식이 너무 부실합니다 여러가지 시설이 왜 5성급인지 도저히 이해가 안됩니다 직원들은 친절하고 예의바릅니다
2019년 1월에 2박 숙박함
답변 제공: GR 님, 2019년 3월 17일
Dear JEONG A, Thank you for choosing the NH Collection Suecia during your recent visit to Madrid. One of our key priorities is to provide the hight level of friendly and courteous service and we are truly sorry to learn that your stay with us did not meet with your expectations. We have taken note of your comments regarding certain observations. We would like to express our sincere apologies for the disappointment you have experienced. Thank you again for your feedback and we hope to welcome you again whenever your travels bring you back to Madrid. Kind regards, Guest Relations Department

10/10 - 훌륭해요

JIN SOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
마드리드 숙박
호텔이 전반적으로 청결하고 좋았음 마드리드 체류시 강력 추천함. 교통도 좋은 편임
2019년 2월에 6박 숙박함
답변 제공: Rocío Sánchez Carmona 님, 2019년 2월 18일
Dear Jin Soo, It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

william 님, Monterey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was excellent service, excellent excellent breakfast it’s worth twice the value, the staff was excellent, including housekeeping. I would strongly recommend the junior suites. They’re very roomy and beautiful. The breakfast was absolutely amazing for the price.Abdul And his coworkers were superb extremely professional very kind. In owning four seasons, hotel residences, I can assure you my standards are very, very high and the entire staff. There were excellent Javier at the front desk. Along with his coworkers were superb. Special note goes out to the.bell guys Who handles your luggage and taxi related services? These guys were all excellent excellent. I have never seen something equal to what I received at my four properties but this particular hotel matched it. The superb very safe. There are two minor issues. They need to work on I would suggest they put a sign coming in the front door because the receptionist is up the steps, otherwise it looks like it’s just a restaurant. Maybe put a nice sign down there saying for receptionist hotel go up the steps. The second recommendation would be room service in the evening we attempted to order room service was extremely difficult with my friend speaking limited Spanish. I would recommend the front desk since they speak. English take the order and communicates it with the evening room service restaurant personnel , we felt rushed And since this is a international hotel, English covers different nationalities.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I knew it was a special property from the start. We pulled up to Valet parking and the valet asked when we were leaving. He said the valet was $40 Euro but street parking was free until 8am the next day. He said we could pay the meter now and for $3.70 we could park to 11am the next day. He jumped in the back of the car and showed us where to park. That is the service at this hotel. He offered my wife a coffee. I tipped him $20 and he deserved it. Very high end property. Room was fantastic and bed super comfortable. They had slippers for us. Awesome shower. Room was large but we had an upgrade. Rooftop was nice but after one drink we went to a better one a couple doors down. It was $5.50 but amazing. The location of this hotel is perfect.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Raul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Su personal y ubicación
2024년 4월에 2박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 13일
Estimado Raul,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Esperamos volver a ser su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

10/10 - 훌륭해요

Jennifer 님, Scottsdale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was great, clean and friendly staff
2024년 5월에 3박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 13일
Dear Jennifer,I would like to thank you for your kind words regarding your stay.We hope to see you again soon.Kind regards,

10/10 - 훌륭해요

Luis 님, Weston

좋아요: 청결 상태
2024년 5월에 4박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 12일
Estimado Luis,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Esperamos volver a ser su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

10/10 - 훌륭해요

Sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent location and helpfull staff
2024년 4월에 4박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 12일
Dear Sheila, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

ENRICO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to famous landmark like the Retiro park, my favorite, the museumsss, most exciting cathedralsss train station and a little away from crowded busy street, it is a kind a modern Hollywood hideaway streeet in the heart of madrid this Hotel located was. Love it and will sure come back stay here again in 2 years or less.
2024년 4월에 9박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 5월 6일
Dear Enrico,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbly situated in the heart of the city, it puts everything you want to see (museums, royal palace, tapas, theater) within reach. Gorgeous room. Pricey breakfast (we ate elsewhere) and no pool or tissues. Otherwise delightful.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

HIROAKI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 1일
Dear Hiroaki, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Florian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exzellente Hilfe für diverse Fragen durch die zuvorkommenden Rezeptionsmitarbeiter.
2024년 4월에 4박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 5일
Dear Florian, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Freya 님, KIRKLAND

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This a great hotel in a really good location. Very walkable to all the great areas and places to visit in Madrid and at the same time on a slightly quieter street. The hotel has a really nice vibe to it. Clean rooms with comfy beds. Helpful staff. Amazing rooftop bar too.
2024년 4월에 2박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 4월 30일
Dear Freya,Thank you so much for taking the time to share your positive experience. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Ariadna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels I stayed. Great services, staff and rooms
2024년 4월에 7박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 25일
Dear Ariadna,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Shelley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved pretty much everything about the hotel. We looked terribly out of place (we are well into our 70’s) but were never made to feel that way. The staff are all lovely and very helpful. A shout out to Concierge Veronica for exceptional service! Lots of youthful energy. Our stay was a delight.
2024년 4월에 13박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 25일
Dear Shelley,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 - 훌륭해요

Ian Michael 님, Reading

2024년 3월에 3박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 12일
Dear Ian Michael, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 25일
Dear Richard,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

Ramine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 8박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 5월 12일
Dear Ramine, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Elyse

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff really went above and beyond after I made a mistake in my booking.
2024년 4월에 3박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 18일
Dear Elyse,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 - 좋아요

Stéphane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 25일
Dear Stèphane,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

ramy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property was really good. The rooftop is great. p
2024년 4월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 18일
Dear Ramy,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

David 님, Linden

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing: stuff, food, location
2024년 4월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 18일
Dear David,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Pablo 님, houston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Freindly staff. Nice bathroom. good matress.
2024년 4월에 2박 숙박함
답변 제공: Verónica Moreno. Guest Relations Department 님, 2024년 4월 13일
Dear Pablo,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Kind regards,

10/10 - 훌륭해요

Marco Antonio

연인과의 여행
좋아요: 청결 상태
Todo muy bien!
2024년 4월에 2박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 4월 11일
Estimado Marco Antonio, Gracias por tomarse el tiempo de dejarnos un comentario y una reseña acerca de su estancia. Nos complace saber que disfrutó su tiempo con nosotros. Esperamos verlo de regreso pronto,

10/10 - 훌륭해요

Matthew

2024년 4월에 2박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 4월 30일
Dear Matthew,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable and well located.
2024년 4월에 4박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 4월 11일
Dear John, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Taly 님, charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbeatable location and great service from everyone, from Rubens, the director, to all the staff.
2024년 4월에 5박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 4월 11일
Dear Taly, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Sabrina

2024년 4월에 3박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 4월 30일
Dear Sabrina,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Ajalihu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome experience
2024년 4월에 1박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 7일
Dear Ajalihu,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

KARLA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel; con todos los servicios, habitaciones hermosas y grandes . Gracias!
2024년 3월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 7일
Estimada Karla,Agradecemos sinceramente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue satisfactoria y que nuestro equipo pudo contribuir a hacer su estancia memorable.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Reciba un afectuoso saludo.

10/10 - 훌륭해요

FLOR

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente el servicio, amabilidad e instalaciones del hotel.
2024년 3월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 7일
Estimado Flor,Nos gustaría expresar nuestro más sincero agradecimiento por su amable comentario acerca de su estancia en nuestro hotel. Es un verdadero placer saber que su experiencia con nosotros fue positiva y que nuestro equipo contribuyó a hacer de su estancia una experiencia memorable.Valoramos enormemente sus palabras y su tiempo para compartir su opinión. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y seguir superando sus expectativas.Un afectuoso saludo.

10/10 - 훌륭해요

meira

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very comfortable, quiet and very clean. The staff was extremely friendly, helpful and polite (front desk, concierge, and room staff). I loved the breakfast buffet! excellent central location. One comment to improve: the room was a bit dark, and so was the lobby - it was hard to find a suitable place to read (other than the bed lamps which was great).
2024년 3월에 5박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 4월 7일
Dear Meira,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 - 훌륭해요

Jessica 님, Albuquerque

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property. The breakfast was exceptional, and the “bar clandestino” was the highlight of our trip. It can’t be missed!
2024년 3월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 25일
Dear Jessica,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid.Best regards,

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 25일
Dear Jean,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

EMILIO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Can't go wrong with NH. Great location, cool rooms, and a busy lobby with lots of things going on. Beds could be a bit bigger, but other than that, no complains!
2024년 3월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 3일
Dear Emilio,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

Katrin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, great location, would recommend.
2024년 3월에 4박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 3일
Dear Katrin,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Valeria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and restaurant, very friendly and helpful staff. I totally recommend this hotel.
2024년 3월에 6박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 4월 1일
Dear Valeria,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location very convenience , safe and quite
2024년 3월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 3월 30일
Dear Ana,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Tomás

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 3월 27일
Dear Tomás,Agradecemos sinceramente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue satisfactoria y que nuestro equipo pudo contribuir a hacer su estancia memorable.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Reciba un afectuoso saludo.

10/10 - 훌륭해요

Shailendra 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Some construction in the neighborhood. Traffic can get bad so allow enough time to get to the airport or the train station.
2024년 3월에 3박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 3월 23일
Dear Shailendra,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Hernan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
el servicio en el restaurante no fue el mejor, el resto fue exelente
2024년 3월에 9박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 3월 17일
Estimado Hernan,Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel, aunque lamentamos profundamente que su experiencia en el restaurante no haya sido satisfactoria.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Un afectuoso saludo,

10/10 - 훌륭해요

Thierry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location, close to museums and restaurants, everything is within walking distance. Thehotel is great and the employees very helpful and always available to help.
2024년 3월에 2박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 3월 21일
Dear Thierry,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Bryan 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location with access to transportation nearby. Very clean.
2024년 2월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Bryan, Thank you so much for your kind words! We are so happy to hear that you enjoyed your stay at our hotel.We are located in a great area for exploring Madrid, and we are always happy to help our guests make the most of their stay. We are also glad that you found the staff to be helpful and accommodating. We pride ourselves on providing excellent customer service.Hope to see you soon,

10/10 - 훌륭해요

Cloie 님, Kirkland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience!!! Rocio the Clef d’Or was fantastic as was Nemesis!! We will come back for sure!!
2024년 2월에 4박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Cloie, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.I will transmit this comment to Rocio and Nemesis, which i am sure will motivate them to continue working along the same lines.We hope to see you again soon,

10/10 - 훌륭해요

JUSSARA DAVILA TRINDADE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff to mention some, Jamie, Daniel, Patricia and and made our stay even better
2024년 2월에 5박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Jussara Davila Trindade, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.I will transmit this comment to Jaime, Daniel and Patricia, which i am sure it will motivate them to continue working along the same lines.We hope to see you again soon,

10/10 - 훌륭해요

Juan Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service and breakfast
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Juan Manuel,Thank you so much for your kind words! We are so happy to hear that you had a wonderful stay at our hotel. We work hard to ensure that our guests have a comfortable and enjoyable experience, and we are thrilled that you were so pleased with your stay.We are especially glad that you enjoyed our breakfast buffet. We put a lot of thought into creating a menu that would appeal to a variety of guests, and we are always looking for ways to improve it.Hope to see you soon,

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Fantastic location. The hotel is okay, but it it is difficult to justify the star rating. I would probably look for another hotel next time.
2024년 1월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 2월 22일
Dear Daniel,I would like to thank you for the time spent in giving us your feedback about your recent stay with us.All the team at NH Collection Suecia works very hard and with lot of passion to achieve our Guests satisfaction and we feel really upset when we do not succeed. Please, do not doubt that we will keep improving to make our guests stay perfect one day.Best Regards,

10/10 - 훌륭해요

Maolin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is super friendly and helpful!
2024년 2월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 2월 22일
Dear Maolin,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly. We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 - 훌륭해요

Ahmed.Abo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very wonderful hotel,friendly staff,always will stay in madrid in this hotel
2024년 2월에 3박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 2월 19일
Dear Ahmed.Abo, Thank you for taking the time to leave us a review about your stay. Also, we would like to thank you your kind words about our hotel and our staff.We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,