Dear Heejung,Thank you very much for choosing Petit Palace Savoy Alfonso XII for your stay in Madrid and for taking a few minutes to share your experience with us.I am glad to know that your experience lived up to your expectations. Our aim is to make our guests feel at home. Feedback like yours encourages us to continue working along the same lines.Heenjung, we would love to see you again at Petit Palace Savoy Alfonso XII and provide you with a perfect stay again. Best regards.Lucía Lamas, Guest Service.Hotel Petit Palace Savoy Alfonso XII

친애하는 손님, 우리 호텔을 선택해 주셔서 대단히 감사합니다. 의견을 주셔서 감사합니다. 호텔이 깨끗하고 잘 보이는 것만으로도 기쁩니다. 앞으로도 호텔에 다시 머물기를 바랍니다. 고마워, David Chía Experience Manager

Dear Hyung Don, Thank you very much for choosing us and telling us about your stay. We are happy to verify that, according to your score you had a nice experience during your stay with us. We hope you come back soon. Kind regards, David Chía Experience Manager

Dear Young Ho, Thank you very much for choosing us and for your score at hotels.com We are glad to see that we deserve the highest score, and that we were able to provide you the best experience possible during your stay with us. We hope to see you back in our hotel in the future. Kind regards, David Chía Experience Manager

Dear Jae Hyun:Thank you very much for taking the time to share your opinion with us. We are glad to know you had a great time with us and we will be very happy to welcome you back soon. Best Regards, Laura Ortega Front Desk Manager

친애하는 YOUNG RYONG, 우리와 함께 머물기를 기쁘게 생각합니다. 앞으로도 다시 머물기를 바랍니다. 우리를 선택해 주셔서 대단히 감사합니다. 안부, 데이비드 치아 프론트 데스크 매니저

Dear ILKU, Thank you for choosing Petit Palace Savoy Alfonso XII Hotel for your last trip and also for sharing your Experience with us. We are glad to know you had a great time in Madrid and you considerer our hotel quiet and nice Looking forward to welcoming you soon. Kind Regards, Laura Ortega Front Desk Manager

Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

Dear Eva, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Barbara,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that your stay was perfect and you enjoyed our great location.Reviews like yours encourage us to keep working in the same line.We would love to welcome you back again.Best regards.Lucía Lamas, Guest Service.

Dear Fauze, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We're delighted to hear that our proximity to Parque del Retiro and the museums such as Prado, Thyssen, and Reina Sofia contributed positively to your stay. However, we're sorry to hear that you found our furniture, equipment, and amenities to be old and tired. Your feedback is invaluable to us as we continuously strive to improve our facilities and enhance the overall guest experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to achieve.Carolina CerveraManager / Host

Dear George,Thank you very much for choosing us for your stay in Madrid.We are glad to hear that your experience lived up to your expectations and that you enjoyed our services and our fantastic location.Our goal is to make our guests feel at home and live unique experiences.We would love to welcome you again. Best regards.

Dear Sonia, Thank you for taking the time to share your feedback on your recent stay at our hotel. We're thrilled to hear that you had such a wonderful experience and I will congratulate Lucía, Alvaro & Breakfast team in your behalf. We're delighted to hear that you plan to return to our hotel in the future. We look forward to welcoming you back and providing you with another fantastic stay.Best regards, Carolina CerveraManager / Host

Dear Michael,Thank you very much for choosing us for your stay in Madrid.We are very happy to know that your stay lived up to your expectations and that you enjoyed the hotel and the services we offer.Thank you for highlighting the treatment received from the staff. Our goal is to make our guests feel at home.Michael, we would love to welcome you again at Petit Palace Savoy Alfonso XII. Greetings from the whole team.Best regards.

Dear Shiori, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Annabel, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Karen, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your family a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Gabrielle, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada María,Muchas gracias por su fantástica valoración y por elegirnos para su estancia en Madrid. Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumpliéramos con sus expectativas.Esperamos que vuelva a alojarse con nosotros, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Akinori,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that, in general, your stay was up to your expectations. Every day we work hard to make our guests feel at home.We would love to welcome you back and provide you with a perfect experience.Best regards.

Dear Frank,Thank you very much for your nice review!!It is a pleasure for us to hear that your expectations were met at our property.We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Ana Maria, Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you found our hotel very well located and enjoyed the spaciousness and comfort of our quadruple room.We appreciate your feedback on the décor, and we understand that personal preferences can vary. We aim to blend modern elements with the historic charm of our building, and we apologize if it did not fully meet your expectations. Your input is valuable, and we will certainly take it into consideration as we strive to enhance our guests' experiences.It's great to know that overall, you had a positive experience during your one-night stay. Should your travels bring you back to the area, we would be honored to welcome you again and ensure your stay exceeds expectations.Best regards, Carolina CerveraHost - Manager

Estimada Maria Cristina,Muchas gracias por su fantastica valoración y por elegirnos para su alojameinto en Madrid.Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumplieramos con sus expectativas.Esperamos poder darle la bienvenia de nuevo muy pronto.Un cordial MaríaFrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Matthew,Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear George, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate Lucía, Javier & Francisco in your behalf. Looking forward to welcoming you again very soon, Best regardsCarolina CerveraHost - Manager

Dear Client, We hope you had a pleasant and safe return journey to your home. We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us . We are pleased to read your positive comments about our helpful staff, cleaning and service. We will pass along your praise to our entire staff. Your comments are very important for us in order to improve our service.We regret to read, your stay with us was not as enjoyable as I would had wished because of the details you raised and I would like to apologize for the inconveniences it may caused you. I have taken note of all of them in order to improve our services. Regarding our aircondition I would like to inform you we have a centralized system so we have to choose the mode depending on the season, as we are on winter we have it on heating mode. We hope we get the opportunity to welcome you back very soon for that do not hesitate to contact me in order to provide you with a personalized service.Best Regards,Carolina CerveraHost - Manager

Estimado Alberto, Gracias por el tiempo que se ha tomado en hacernos llegar su valoración sobre su estancia con nosotros por elegirnos para su estancia en Madrid. Estamos muy contentos de que haya disfrutado su viaje a Madrid, nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa, ofreciéndoles una estancia confortable y el mejor servicio. Estamos muy felices de saber que hemos logrado nuestro objetivo. Deseando darle la bienvenida de nuevo muy pronto y reciba un saludo de todo el equipo del hotel.Carolina CerveraDirectora / HostCarolina.cervera@petitpalace.com

Dear Chad, Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regardsCarolina CerveraHost - Manager

Dear Rui,Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regards, Carolina CerveraHost - Manager

Estimada Ana,Muchísimas gracias por compartir su valoración y por sus amables comentarios.Para nosotros no hay mayor recompensa que saber que disfrutó de su estancia con nosotros. Sera un placer para mi felicitar a todo nuestro personal por su buen trabajo y dedicacion en su nombre.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el eqiupo.María FrancoExperience managePetit Palace Savoy Alfonso XII

Estimdo Iva,Muchas gracias por compartir su valoración y por elegirnos para su alojamiento en Madrid.Nos alegra mucho saber que su estancia fue tan satisfactoria y que cumplimos con sus expexctativas.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience ManagerPetit palace Savoy Alfonso XII

Dear Gary, Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regards, Carolina CerveraHost - Manager

Dear Bhavna,Thank you for taking the time to leave your review. We value all positive and negative feedback from our guests. I am disappointed to read your stay was not a positive experience and I will be addressing these issues to ensure they are not repeated. We always take customer feedback with the highest priority, as they help us deliver better performances and a more targeted level of service for all our guests. I do hope we will have the chance to welcome you back to the Petit Palace Savoy Alfonso XII and give you the experience of which I expect all our customers to have Best regards, Carolina CerveraHostPetit Palace Plaza Mayor

Dear Igor, thank you for choosing Petit Palace to stay in Madrid, and thank you for your kind comments about our great location and especially about our helpful staff. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We appeciate your suggestions and comments and we will be focused on these aspects for offering a better experience.Looking forward to welcoming you again very soon, Best regards,Carolina CerveraHost - Manager

Estimada Virginia,Muchísimas gracias por su fantástica valoración.Para nosotros no hay mayor recompensa que saber que su estancia fue tan satisfactoria.Esperamos poder darle la bienvenida en próximas ocasiones, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimado Carlos, Lamento mucho la percepción que se ha llevado, nos esforzamos día a día para poder ofrecerle a todos nuestros clientes una experiencia excepcional y evidentemente esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos mucho si nos brinda la oportunidad de poder ganar su confianza de vuelta, ya que puede estar seguro de que trataremos de proporcionarle una gran experiencia en nuestro hotel y de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Carolina CerveraHost - Directora

Dear Daniela, Thank you very much for you nice review!!We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Daniela, Thank you very much for you nice review!!We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada María,Muchas gracias por compartir su valoración. Para nosotros no hay mejor recompensa que saber que disfruto tanto de su estancia y que cumplimos con sus expectativas.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Carlos, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your holiday a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Solange, Thank you very much for sharing your experience with us. It is very nice to know that you enjoyed the wonderful location close to the most emblematic places, shopping and restaurants area.We appeciate your suggestions and comments and we will be focused on these aspects for offering a better experience. and it will be a pleasure to welcome you back next time you are coming to Madrid. Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Jesus,Thank you very much for your nice review!We are very pleased that you liked the hotel and its location. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.Looking forward to welcoming you again very soonMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Jesus, Thank you very much for your lovely comments about our hotel and for sharing with other travelers.We are also glad to hear you had a beautiful experience thanks to our rooms and you could enjoy our breakfast.We hope to receive your visit very soon again! Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada Claudis,Muchas gracias por hacernos llegar su valoración. Para nosotros es muy importante ya que siempre nos ayuda a mejorar.Nos alegramos de que en lineas generales disfrutara de su estancia y revisaremos lo que nos comenta de las sabanas, ya que es la primera vez que nos indican esta incidencia. En recepción estamos disponibles las 24 horas pero solventar cualquier incidencia, siempre que tenga alguna por favor contacte con nosotros y haremos todo lo posible solventarlo. Disculpe las molestias.Esperamos poder darle la bienvenida de nuevo y que en próximas ocasiones consigamos que su estacia sea perfecta.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear David, Thank you so much for your amazing review. It is fantastic to see you enjoyed your stay with us and had the chance to try our beautiful breakfast. I am glad to confirm you I already passed on your great comments to the whole team and it has made all of us really happy.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada Claudia,Muchas gracias por su fantástica valoración y por elegirnos para su alojamiento en Madrid.Nos alegramos de que su estancia fuera tan satisfactoria y esperamos poder darle la bienvenida de nuevo muy pronto.Un cordial saludo de parte de todo el equipo.María Franco Experience managerPetit Palace Savoy Alfonso XII