โWe arrived quite late, gone midnight.
Reception was open and ready to receive us.
We were warmly welcomed and upon check in, our room was upgraded, which was a really nice thing.
Once at our room, it all came together, there was birthday cake fresh fruit and sweet treats left for my daughter, which was absolutely amazing!
We ordered room service after a super long day, which arrived promptly and fresh.
The following day, I went to reception to thank the staff for all of their effort and...
โComfortable, safe & clean in a historical hotel. The staff were very friendly and spoke English. Special thanks to Mr. Nabil & Faris.
I will be back!โ
โOverall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room.
They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair).
My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they...
โAll the staffs were very nice and friendly. The Italian restaurant on the 2nd floor was also generally okay. The guest room was also okay to stay as a business traveller.
However, the facility is poorly managed. The hotel building itself is quite old, and especially the gym looked almost abandoned. Treadmills were out of order, and weight training machines were literally broken. It's better to close the facility completely and remove from service list and website if they can't manage it...
โWe thoroughly enjoyed our stay at the Helnan Palace Hotel. We booked three rooms to celebrate my sister-in-lawโs wedding, and the experience was truly special.
The hotelโs decoration and vibe perfectly reflect the elegance of the last kingโs era, adding a unique charm to our stay.
The staff and service were beyond excellent. Youssef and the entire Front Desk team were incredibly helpful and always went above and beyond to assist us. The location is fantasticโjust a short walking distance from...
