โIt has been a truly wonderful experience staying at this exceptional hotel in my hometown, Alexandria. From the warm welcome and complimentary room upgrade kindly offered by the delightful female receptionist (whose name, unfortunately, I cannot recall) to the dedicated team who went above and beyond to make my stay memorable, every detail reflected genuine hospitality. I deeply appreciate the outstanding service and care that made my visit so exceptional.
Equally impressive was the remarkable...
โI absolutely love this hotel! The staff is very friendly, and every detail of the hotel touches your heart. The view of the Mediterranean Sea is amazing. This wasn't my first visit, and it certainly wonโt be my last, God willing.โ
โAll the staffs were very nice and friendly. The Italian restaurant on the 2nd floor was also generally okay. The guest room was also okay to stay as a business traveller.
However, the facility is poorly managed. The hotel building itself is quite old, and especially the gym looked almost abandoned. Treadmills were out of order, and weight training machines were literally broken. It's better to close the facility completely and remove from service list and website if they can't manage it...
โOverall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room.
They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair).
My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they...
โItโs clean and the front desk welcome you and even the staff.I am from the U.S. and will surely use it again.First they brought you a gift and welcome you to the hotel.โ
