โAll the staffs were very nice and friendly. The Italian restaurant on the 2nd floor was also generally okay. The guest room was also okay to stay as a business traveller.
However, the facility is poorly managed. The hotel building itself is quite old, and especially the gym looked almost abandoned. Treadmills were out of order, and weight training machines were literally broken. It's better to close the facility completely and remove from service list and website if they can't manage it...
โHotel is very old, walls, doors windows and furniture are filthy. in general the facility is very clean but bedding are worn up and stained.
It has a splendid view of the Mediterranean, though very noisy, partly because of the extreme traffic and partly because of the poor isolation of windows.
Location is very goodโ
โWe thoroughly enjoyed our stay at the Helnan Palace Hotel. We booked three rooms to celebrate my sister-in-lawโs wedding, and the experience was truly special.
The hotelโs decoration and vibe perfectly reflect the elegance of the last kingโs era, adding a unique charm to our stay.
The staff and service were beyond excellent. Youssef and the entire Front Desk team were incredibly helpful and always went above and beyond to assist us. The location is fantasticโjust a short walking distance from...
โI absolutely love this hotel! The staff is very friendly, and every detail of the hotel touches your heart. The view of the Mediterranean Sea is amazing. This wasn't my first visit, and it certainly wonโt be my last, God willing.โ
