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예약 가능 여부 확인

마이카오 드림 빌라 리조트 & 스파, 센타라 부티크 컬렉션 여행 후기

5 out of 5
마이카오 드림 빌라 리조트 & 스파, 센타라 부티크 컬렉션
138/21 Moo 4, Mai Khao, Phuket

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 76개 이용 후기 중 40개" "
평점 8 - 좋아요. 76개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 76개 이용 후기 중 2개" "
평점 4 - 별로예요. 76개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 76개 이용 후기 중 5개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Chang Sun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
근처에 아무것도 없음
2018년 11월에 7박 숙박함

10/10 - 훌륭해요

Soo-young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 2박 숙박함
답변 제공: Ankit 님, 2017년 8월 7일
Dear Soo-young, Greetings from Maikhao Dream Villa Resort & Spa! Thank you for taking the time to leave us a review and share your feedback with other travelers here on Expedia.com. We are delighted to hear how you enjoyed your stay with us and we cannot wait to see you again soon Soo-young! Warm regards, Antonio D’Andrea Management Team

8/10 - 좋아요

S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행으로 적합
풀빌라가 넓어서 가족여행에 적합함 조용한 분위기에서 휴식 가능 조식이 부실함 주변에 편의시설이 없음

8/10 - 좋아요

KIM 님, KOREA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행가기 좋은호텔
8명가족이 가서 놀다가 왔습니다. 대체로 만족하면 즐거웠습니다 한가지 불만족스러운점은 스파가 형편없습니다. 직원 2명쯤 있고 외주로 운영되고 있는거 같습니다.절대 비추입니다. 그리고 스파쪽과 문제가 있어서 호텔G.M(제너럴 매니저)와 이야기하고 싶다고 했더니 1시간을 기다리게하고 체크아웃할때 느즈막히 나와서 미안하다고만하고 가더라고 정말 불만고객대응은 정말 최악이었습니다.

8/10 - 좋아요

bryen 님, se

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행 가기 최고의 숙박시설
부모님과 형제와 함께 가기 좋은 호텔입니다 3베드룸의 경우 방3개와 연결된 화장실은 한빌라를 빌렸지만 각각의 분리된 공간으로 생활하기 편리했습니다 다만 불만족 스러운 점은 스파는 받지 마셨으면 합니다 다른곳과 비교해서 엄청 비싸지만 크게 좋지 않습니다 무료 바우쳐 있으신분만 체험정도 하심이 좋을듯 합니다 대체로 만족스럽습니다

4/10 - 별로예요

kim sung min 님, seoul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
마이카오드림빌라 총 9박 후기
늦은밤 도착이었습니다. 공항에서의 접근성은 위치상 좋습니다. 비치에서 비행기들의 착륙장면을 볼수 있어요. 하지만 숙소에서의 시내접근성은 최악이라고 보시면 됩니다. 이곳은 가족단위의 여행객이 많은 빌라입니다. 가족끼리의 여행을 계획하신다면 렌트카를 대여하여 이용하는것도 고려해 볼만합니다. 숙박이용 공간은 많이 넓습니다. 최고 작은 빌라가 투베드룸이며 큰빌라인만큼 방과 방사이의 거리가 꽤 길어요. 청결상태 좋지 않습니다. 여타 다른 5성급이상의 룸클린서비스는 기대하지 않는것이 좋을것입니다. 가장 괴로웠던것중의 하나는 파리와 모기. 밤에는 모기때문에 괴롭고 낮에 수영장과 자쿠지근처의 썬베드에 누워있으면 파리때문에 오래있고 싶어도 견딜수 없게 됩니다. 이점은 정말 괴롭다고 느낀점중에 하나입니다. 하지만 비치의 주변환경은 정말 환상적입니다. 장기 숙박이라 그런지 아침메뉴는 정말 식상하고 매일 거의 같은 음식만 나와서 좋지않았습니다. 비치의 환경에비해, 그리고 숙박요금 명성에 비해 서비스 상태나 청결 상태는 정말 지적하고 싶네요. 마이카오비치는 마이카오드림 빌라에만 있는것이 아니니까요. 그리고 꼭 화재발생 알림버튼은 눌려져 있는지 확인하세요. 어느 아침 다른일로 요청한 문제때문에 직원이 방으로 왔습니다. 전혀 친절하지 않을 뿐더러 용건을 마치고 나가는데 화재경보기가 켜져있다고 장난하라고 만들어놓은 버튼이 아니라면서 물론 모르고 그랬으셧을테지만(저희는 만지지 않았음) 함부로 누르지 말라고하더군요. 그럼 바꿔말해서 왜 화재 경보기가 눌려져있는데 뛰어오지 않았을까요? 용건때문에 호출해서 온거지 화재경보기 가 울려서 오지 않았으면서 그러니 굉장히 불퀘했었습니다.

10/10 - 훌륭해요

PERLA RAMIREZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and beautiful place, respectful staff,
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Wing Yee Winnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Sherlyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
12-15 minutes drive away from Phuket International Airport, area was quiet, not much of tourist as people tend to stay hotels at patong beach instead of Mai Khao. I arrived before 9.30am as I checked out at my previous hotel which was also 15 minutes drive away from Dream Villa. The check in was smooth and it took less than 30 minutes for my villa to be ready! Do note that check in time is at 2pm. The. Villa is huge for one adult and I enjoyed my stay, my villa was facing the beach and I’m able to witnessed sunset and sunrise from the comfort of the bed.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sze Man

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities are very old and broken. When I opened the water in the bathtub, the water came out was yellow is color. I contacted the hotel staff and they send some staffs check and repair. They fixed for 1 hour and told me they will send someone to fix again tomorrow morning and maybe it is the color of the bathroom light that caused me to think the water is yellow in color. But I think it is definitely not the case and the explanation is not acceptable. The water is not mild yellow color at all. The pipe may be very old and caused the water color become yellow in color. I am so worried that I cannot get into the bathtub at all even they said they "fixed it" as the water is still same yellow color after they "fixed it". Then, after a while, I found out the toilet is easily got stuck. I contacted the staff again and they sent someone to fix. One more thing which I found not acceptable is that when I check-in the hotel, that staff told me that the breakfast included is not buffet, I have to choose from the menu list when I check-in. I chose what I wanted and they asked me if I want to have breakfast in my room or in the hotel restaurant. I chose to eat my breakfast at my room at 7am. At 7.05am, they called me and said breakfast cannot send to me room and I need to go to restaurant to eat. I almost missed my flight for the late notice. The breakfast is NOT TASTY and COLD. The hotel price per day is over HKD$1800 dollar , for this price range, it is really NOT ACCEPTABLE!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Abdulla 님, Doha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old used property. Needs renovation ASAP. The AC needs improvement. Also there’s empty huge gaps between the doors which let humidity enters the villa.
2023년 7월에 5박 숙박함

10/10 - 훌륭해요

ELITE

2023년 7월에 1박 숙박함

8/10 - 좋아요

David

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Sushmitha

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fabulous stay at the Maikhao dream villas, we were two families with kids, and the villas were huge and spacious, with two large bedrooms, closet area and bathrooms. There was a really big dining, seating and kitchen area where we hung out and played board games. The villas came with a pool and a jacuzzi, and the beach was a 50 meter walk from our Villa. The property had a lovely pool, a great selection of music and a beautiful stretch of beach we could walk to from our Villa. The food we ordered was fresh and amazing and the service was fantastic. This is a perfect property for families with kids, as it’s relaxing, quiet and very engaging for the kids. Our kids spent the day alternating between the beach, the pool, the games on the property and the library. The spa was fabulous too, we got massages done and the manager was very knowledgeable and the masseurs were excellent.
2023년 4월에 4박 숙박함

8/10 - 좋아요

karsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

ka fai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
酒店坐落海灘旁邊，環境優美舒適。

4/10 - 별로예요

Devon

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated needs to be revamped
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

SK 님, Chicago

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Great place to relax and enjoy the beach. If you are looking for the party, its a bit further away from Patong.
2020년 2월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was beautiful with a private beach and the villa was amazing
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was absolutely stunning, and anytime you called the front desk for anything at all they stopped what they were doing and came right away to help. We have stayed in dozens of hotels and this hotel has the best customer service of any of them. The hotel is in a nice, quiet, residential area so absolutely expect to rent a car. It was our first time in Thailand for 2 weeks and we rented a car and drove all over the island. If you are at this hotel for more than a couple days you NEED to have a rental car.
2019년 7월에 13박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Maikhao Dream Villa Resort and Spa, Phuket 님, 2019년 6월 10일
Dear Sir/Madame, Thank you so much for your positive scores. We were glad to know you were having a great and pleasant holidays with us and we hope to welcoming you back in the near future. Best regards,

10/10 - 훌륭해요

Yuen Man

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: Bird, E-Commerce Manager 님, 2019년 5월 24일
Dear Yuen Man, Thank you so much for positive scores. We hope you had a wonderful holidays here with us. It was our pleasure pleasure having you and we all wish to have a chance to welcoming you back at our resort in the future.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly and helpful,the stuff name blue,very good and very helpful..
2019년 3월에 1박 숙박함
답변 제공: Bird, E-Commerce Manager 님, 2019년 5월 24일
Dear Sir/Madame, Thank you so much for your positive feedback. We will also forward your compliment to our team and in particularly to Blue. It was our pleasure having you at the resort and we will maintain our best service as always. We also look forward to welcoming you back in the future!

8/10 - 좋아요

TAKESHI

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함
답변 제공: Maikhao Dream Team 님, 2019년 3월 22일
Dear Takeshi, Warm greeting from Maikhao Dream Villa Resort & Spa, Phuket Thank you very much for takking the time to leave this excellent score to all ofa us. We really apreciated that our services and accommodation are met your expectation during stay with us. We hopfully we will have a chance to welcoming you once again in the nearly future. Best Regard

8/10 - 좋아요

Erin

The room and patio were beautiful! We loved having our own pool and a view of the beach. It was especially great when the babies napped and we could enjoy the outside. The staff were courteous and helpful. The breakfast buffet was delicious too! Thank you for a lovely stay!
2018년 11월에 6박 숙박함

10/10 - 훌륭해요

Yee Man

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함

8/10 - 좋아요

Djiefffe 님, Osaka

좋아요: 직원 및 서비스, 객실의 편안함
Staff is excellent, no less, the property should start to do maintenance though, cracks in the ceramic tile in shower, jacuzzi should work like a jacuzzi, meaning at full strenght and a few places where paint is really needed.
2018년 9월에 4박 숙박함

2/10 - 너무 별로예요

Monika 님, Österreich

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Personal sehr freundlich,dass war das einzige positive in diesem Hotel. Hotel sehr alt Möbel verrostet,Im Restaurant tropft die Klimaanlage auf die Gäste in das essen reiner Horror,der weg zum Strand sehr ungepflegt.vom baden keine rede... bin sehr enttäuscht.Das war eher ein Hotel mit 3Sterne in so einem zustand.
2018년 7월에 10박 숙박함

10/10 - 훌륭해요

Strini 님, Auckland, NZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxurious with view of the Beach
By far one of the nicest places we've stayed in. Far exceeded our expectations. Hotel is in good standard and well designed with lots of local character. Has good facilities for long or short stay (Great Restaurant/Laundry service/Massage/Gym/WiFi). The staff are very accommodating and pleasant. We stayed in several places in Thailand, and this is one of the nicest places we've stayed in compared to other places globally, mainly due to the great Staff and design. A few names to note for great service are Blue, Sunny, Kang, Nut. The beach is only about 30m away (not safe for swimming) but is a good walk along the sand. One of the other highlights are the free to use bicycles from the hotel which we used to ride along the local streets for a more interactive experience. The breakfasts are delicious, sumptious and varied. The hotel puts in a lot of effort to keep the place safe from snakes (all of Thailand remote places are a snake threat) and during our stay we didnt even see a cockroach so thumbs up to them for keeping the place City slicker friendly :) Caution from the locals are not to walk around after dark in any outer city locations - by accident we did and had no issues at this resort. We used Grab/Uber to get to and from the Airport.
2018년 7월에 4박 숙박함

10/10 - 훌륭해요

michail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort
Top Lage
답변 제공: Maikhao Dream Villa Team 님, 2018년 5월 11일
Dear Michail, Thank you so much for your kind review really hope to see you again on your next trip. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very courteous Reception Staff.
Great value for the space you have. The video of the villa definitely has raised higher expectation than it actually is (5 vs 4). Maintenance seems to be needed...e.g. doors can not be functioning probably (door hinge issue that doors in one bedroom & bathroom will not stay opened, doors close halfway on its own). Close proximity to the Beach.
2018년 4월에 4박 숙박함
답변 제공: Area GM 님, 2018년 5월 2일
Dear guest, Thank you very much for staying with us and gave your feedback. We appreciate it. The villa maintenance is our priority to keep the villas in their best condition and it is a working in progress. We hope to welcome you back in the future. Best regards, Ridwan Heriyadi Area General Manager

8/10 - 좋아요

R 님, HK

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious but room for improvement
I booked the ride from the airport to the resort with Maikhao Dreams but when I arrived at the airport, my ride was not there, I have to called the resort (which was a long distant call for me) to find out where's my driver. They told me to wait. After 10 min there were still no sign of my ride, so I have to make another call (also a long distant call) to the resort. They told me to wait for another 5 min. I ended up taking a cab myself to the resort. When I arrived at the resort, I had to take my luggage all the way to my villa. No one were there to take my luggage. This was the first time I had to carry my own luggage to my villa. The phone in my villa was not working, every time I had to call the front desk or room service, I had to walk to the front desk to place my order. The phone was not fixed until the second day of my stay. The lock of the main entrance, the 2 entrance to the pool, the entrance to the beach were all not working properly. Not even when they sent a so called an engineer to fix them. while the tissue paper were out, the house keeping just wouldn't refill them, I have to remind them twice to have them refilled. The knowledge of the staffs were not good. I wanted to exchange hkd to THB, the front desk lady told me they don't deal with HKD, after I insisted on doing so, a senior staff came and told the other lady they do deal with HKD. Other then these matters, the rest of the resort were quite nice. The size is great, very spacious, good location.
2018년 4월에 4박 숙박함
답변 제공: Area GM 님, 2018년 5월 2일
Dear guest, Thank you very much for your feedback on your recent stay with us. We are very sorry to learn that you had an unpleasant experience upon arrival and during the stay with us. We will take corrective actions to ensure those will nor occur to our guests again. We appreciate your time to write your comments. We hope to see you again in the future with a much better experience. Best regards, Ridwan Heriyadi Area General Manager

2/10 - 너무 별로예요

sharonna 님, washington dc

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible staff
The hotel staff was ripping me off charged me 80 to pick me up from the airport told me it was round trip then charged me 30 to drop me back off, and if I would of called a taxi it would of only been 15 dollars. They took sodas and chips out the room told me I did it, just to charge me. Keep telling me after dinner to add it to the room I did then I had extra charges I owed 700 when I was ready to check out, they told me it was 800 and wanted me to pay in cash, they were billing me 21,000 in BAUT money wanted me to pay 800 American money cash I said no charged it to the card when I checked my account only 700 came out if I would of paid 800 cash they would have gotton me again. They only have one expensive restaurant with nasty food 25 for a burger patty that was frozen DONT STAY
2017년 10월에 4박 숙박함

8/10 - 좋아요

fahad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
فندق بعيد عن الازعاج وجيد للاسترخاء
جيدة جدا ومريحة

8/10 - 좋아요

TOMOMI 님, 東京

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
最高のロケーションと、最高のグレードのホテル!!
プライベートビーチと、プール付きのヴィラは、 掃除も行き届いていて、とても快適に過ごすことができました。 ただ、Wifi 接続が悪い部屋もあり、 シャワーの温度がぬるくなり易い点がありました。 滞在中に、クーラーが故障してしまうハプニングがありましたが、 夜中でも修理に来てくれましたが、結局直らなかったので翌日部屋を移動。 移動が雨の中でしたが、スーツケースはぬれないように運んでくれるなどの配慮をして頂けました。 Yoga やピラティス専門の先生がいて、30分なら無償で教えてくれたので、 毎朝ヨガをしました。 スポーツジムもあって、とても健康的に過ごしました。 結果的に、とても満足した旅になりました。
ホテルのプールもオーシャンビュー

8/10 - 좋아요

Mark 님, Mandurah

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room was fantastic. Staff were brilliant. A little out of the way of other attractions but that was OK. Only down side was the pool (we were in a villa with pool) was not clean when we checked in, only cleaned the next day. But overall, a wonderful place for a restfull break.

8/10 - 좋아요

NAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
别墅设施有点老旧，灯光有点暗，设计的不太合理，感觉泳池太小，公共空间又太大。别墅地点很好，就在海边，总体推荐。

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a wonderful stay at Maikhao Dream Villa. Great villas, excellent service, very friendly and helpful staff. Will love to go back again!

10/10 - 훌륭해요

Man Fong 님, 香港

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
環境優美
環境優美，不過池水就比較不乾淨 但是，職員態度很好 在最後一天還準備breakfast box讓我們帶去機場

10/10 - 훌륭해요

Terry 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely escape by the beach
Staff were very helpful, courteous and responsive.

10/10 - 훌륭해요

Sushant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Maikhao
It is a fantastic place for family or group of friends...peaceful beachfront,in house pool...super service..great minibar stack

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

MAX452 님, MALAYSIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
とにかくゴージャスで広い客室！
とにかく広いメゾネットタイプで、3LLDKKという間取りでした。 庭もとてつもなく広く、15ｍ程のプールと庭にもソファーセットが置かれ、 ジャグジーまでありました。 更に2階にも小さなプール付き！！！ プライベートビーチで静かで過ごしやすく、 スパのレベルもかなり高かったと思います。 レストランは1件しかありませんが、タイ料理！美味しかった！！！

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
全てがパーフェクトでした
友達家族3家族で利用しました。 はいった瞬間のお部屋のグレードに感動しました！ 今回3ベッドルームに宿泊したのですが各お部屋のバスルームが本当に素晴らしくて大満足です。 お部屋のプール、ジャグジー、メインプール、そこからの海の近さ全てがすばらしかったです。 またホテルのスタッフさんたちの対応も本当に良くて、常な小さい子ども連れの私たちに気遣いと笑顔を見せてくれていました。 お部屋の清潔さ、キッチンの使いやすさ全てにおいて楽しい滞在をすることができました。 次回プーケットに来るときもまたぜひ利用したいです。 本当にありがとうございました。

8/10 - 좋아요

LAN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
软件跟不上硬件的配套，有待改进。
这个酒店硬件真的很棒，600多平方米不是盖的，上下都各有一个游泳池。但是！！服务跟不上，WIFI从入住的第一晚就已经反映有问题，到离开那天早上再投诉三次才有人来。呃。。。楼上游泳池的灯也是从第一天晚上就说来修，结果从此就没有人来反映过这件事。还有，房间蟑螂到处跑是很正常的，出门碰到蜘蛛网也很正常。 所以，软件还是要提升一下。

10/10 - 훌륭해요

LAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很棒的体验
性价比超高的酒店！我们一家8个人入住这个VILLA，只有一件房间比较小，其他都很合理OK。还有专人上门做早餐，有四种早餐可以选择！还可以点BBQ让他们做。简直是棒极了。适合一家大小度假。

2/10 - 너무 별로예요

Todd 님, Chicago

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible, just horrible.
Avoid this property at all costs. To start with, the hotel advertises one bedroom villa to be 4306-sq-foot (400-sq-meter) and two bedroom villa to be 4919-sq-foot (457-sq-meter); both with private pools. In fact, our villa was not bigger than 400-sq-feet (38-sq-meter) and in pretty bad shape. The private pool was there but the water was green and there was green growth on the sides and bottom. Half of the resort was shut down for renovation -which meant construction sounds 12 hours a day with the workers hanging out on the beach all the time. The main pool was closed as were two out of the three restaurants. The staff did not speak any English and were utterly unhelpful. We pre-paid our 8 day stay, but left and moved to another property after one day.
답변 제공: Elias Pertoft 님, 2015년 11월 27일
Dear Todd, Greetings from Maikhao Dream Villa Resort & Spa! Upon of your arrival we informed you about the refurbishment of the main pool; it was not done as a public announcement because of its short time frame and the fact that all villas have large private pools and the sea being very calm and perfect for swimming. It is always our goal to make our guests wowed with the experience here, I personally spoke to you during your stay and offered a range of options to make your holiday perfect and in the end you chose to move to a different hotel. In light of your change of mind we granted you a full refund which is currently being processed by Expedia even thou it was booked under non-refundable conditions. I do hope we have the opportunity to serve you again and I would like to extend our deep apologies for not meeting your expectations. Warm regards, Elias Pertoft General Manager

10/10 - 훌륭해요

Anisha 님, Sydney

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service.Nice ambience.Close to the beach.Peaceful environment

10/10 - 훌륭해요

Miu Ling 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
物有所值
純粹個人relax -我住過好多villa 同5星酒店，呢個真係一間物超所值酒店！首先我要零晨兩點先check in，服務員已經凖備好所有，最快時間帶我入房，然後有禮貌講解房內設備。因為4千幾尺，唔講真係唔知有幾多度開同燈制！所有設備都好新，最初我怕有蚊，但出奇地帶來嘅蚊香都冇點，有小小蟻，但可接受，非常乾淨！水壓同凍熱水都冇問題，冷氣機、房間唔會有怪味！我最鐘意裏面有電動咖啡機，食物方面－自助早餐都有水準，不過晚餐就麻麻！酒店環境寧靜，由其見唔到大陸人！服務員非常有禮貌，一定要試message 共2700株90 mins body 加90 mins foot !唯獨交通問題，一定要租車!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous holiday
This hotel is spacious and luxurious. Facilities great, staff very helpful. Restaurant good but the hotel doesn't have many restaurants near by. We hired a car and was able to go to lots of local restaurants and other hotel restaurants. Great for groups and families!