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마카 타워스 여행 후기

5 out of 5
마카 타워스
Ibrahim Al Khalil Street, Al Haram, Makkah, Makkah

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 795개 이용 후기 중 309개" "
평점 8 - 좋아요. 795개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 795개 이용 후기 중 117개" "
평점 4 - 별로예요. 795개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 795개 이용 후기 중 47개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Muhammad Ibad

가족 여행
별로예요: 숙박 시설 상태 및 시설
The place was ok not cleaned as we have found a bad bug in our room which leads us to change the room and the service is very slow.
2024년 4월에 1박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 28일
Dear Guest,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience Team

10/10 - 훌륭해요

ASHIQUR 님, Quincy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The great things about this hotel is about its stuff and friendly managements.
2024년 4월에 3박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 28일
Dear Guest ASHIQUR,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience Team

8/10 - 좋아요

dost

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff
2024년 3월에 3박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Dost,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

2/10 - 너무 별로예요

Lahsen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

6/10 - 괜찮아요

Shahid

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Bathroom was too small
2024년 3월에 4박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Shahid ,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

2/10 - 너무 별로예요

Nannemia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Security is so rude and disrespect, they just yell and shout at you even after showing hotel card. No respect to hotel residents. Show favor to local language speaking people. Hope you guys are reviewing CC tv cameras.
2024년 3월에 3박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Nannemia,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

6/10 - 괜찮아요

Najla

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Below expectation Not a 5 star property
2024년 3월에 2박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Najla,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

4/10 - 별로예요

Eehab 님, Lynn Haven

2024년 3월에 1박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear guest Eehab,we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel as our mission isto provide excellent guest experiences.we wish to contact you personally to discuss this further.Kind regards,Guest Experience TeamMakkah Hotel & Towers

2/10 - 너무 별로예요

Hamdan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely dissappointed with service and facilities. Also I didnt get my room until 11:30PM eventhough I was there at 5PM just after checkin time and they asked me to leave sharp at 12 midday without late checkout. Furthermore the availability of dining options in the hotel are extremely expensive and the food quality was not high. Furthermore the room carpet seemed not vacumed or cleaned as my foot soles were getting dark in my own room!! At checkin there was a confusion amd I was left eithout a room waiting for 1 hour as they gave my room to someone else!! Overall extremely dissatisfied eith this hotel.
2024년 3월에 1박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear guest Hamdan,we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel as our mission isto provide excellent guest experiences.we wish to contact you personally to discuss this further.Kind regards,Guest Experience TeamMakkah Hotel & Towers

6/10 - 괜찮아요

Mohammed

가족 여행
좋아요: 편의 시설/서비스
Needs maintenance
2024년 2월에 1박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Mohammed,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

6/10 - 괜찮아요

maznah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Usman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location!!
Location, location n location. Friendly service during check in n check out. We booked partial haram view room For 4 and the room was spacious and it comes with a full bath n a powder room. Imran Waseem our house keeping is the best. He n his team made sure everything was going well during our stay!
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

Kazi

2024년 1월에 3박 숙박함

8/10 - 좋아요

Ahmad

2024년 1월에 6박 숙박함

8/10 - 좋아요

Abid

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Khurram

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property, perfect location
2024년 1월에 2박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Khurram,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

yahya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only two elevators serving milion people
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Yasser

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Yasser

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Rude, disrespectful and unprofessional
Very rude staff. They got us security guard and kept knocking on the door to try change our room. I was away and they scared my family and annoyed them a lot. I can’t believe this is a five star expensive hotel. I paid nearly fifteen hundred sterling pounds for one room for 3 nights with bad service. One of the most expensive hotels in the planet and the worst one at the same time. I regret booking this hotel and I advise everyone not to go there
2023년 12월에 1박 숙박함

8/10 - 좋아요

Tarek

6/10 - 괜찮아요

AZIM

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Olabowale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel to stay in, in Makkah. I stayed here for 4 nights and had zero issues. Breakfast was exquisite and the staff were accommodating. It was a short walk to the Haramain, literally outside and I'm there. Thankyou I will be back
2023년 12월에 4박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Olabowale ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

Shakeel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Mir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Abdalla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are nice. The food is good with many choices during breakfast and dinner. Access to the Masjid is easy, the suites are spacious and
2023년 11월에 3박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Abdalla ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

Abdulaziz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
highly recommended for elders
great place - near Al Harram, building door on the Alharram outside yard, inside door open in the mall ( location always busy as usual) highlight recommended for elders how can not walk long distances as you need to be)
2023년 11월에 3박 숙박함

8/10 - 좋아요

Suhail

좋아요: 청결 상태, 직원 및 서비스
One of the best locations with walk-out to Haram. Clean not as roomy as we expected and elevators get very busy during prayer times so plan to go down earlier. We had wifi issues and the staff resolved them. Staff was excellent, whenever we had any issues or questions they were resolved quickly.
2023년 11월에 4박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Suhail,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

Faisal

2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Aziz

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 6박 숙박함

8/10 - 좋아요

Muhammed Saddiqur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Could do with an extra lift or two.
2023년 10월에 8박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Muhammed,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

Muhammad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very nice specially housekeeping staff very caring and helpful Thanks
2023년 10월에 4박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Muhammad,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

2/10 - 너무 별로예요

bonitta

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked three rooms and advised them that we have a handicapped person for one of the rooms . we got there the room is not for a handicapped . so he had to go through a rough night without any accessible means for him after a long flight . that was not fair and not worth what we paid for. another thing, the room was in weird floor so you go with elevator to a floor then go up the stairs . they never mentioned that online. stairs were high and we had an old person with us.I will never ever visit that hotel.
2023년 9월에 2박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear guest Bonitta,we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel as our mission isto provide excellent guest experiences.we wish to contact you personally to discuss this further.Kind regards,Guest Experience TeamMakkah Hotel & Towers

6/10 - 괜찮아요

Aminah

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Very close to Masjid Al Haram BUT the reception is literally in the basement parking which wasn't easy to find at all. It was the most bizarre check-in experience I've ever had. Overall is was okay, but it wasn't super easy to navigate the entry and exit, especially because it's surrounded by a mall and shops. It's just an overall confusing hotel.
2023년 9월에 3박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Aminah,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

Tahira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love this property
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Said

2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Mahmad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff,safety and quality.
2023년 9월에 3박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Mahmad ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

8/10 - 좋아요

muhammad

좋아요: 청결 상태
Man on counter was very rude
2023년 9월에 4박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Muhammad,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 - 훌륭해요

Mo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Ahmed 님, Redmond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was above and beyond like Ahmed the receptionist and Khaled the valet of the bags leader
2023년 9월에 1박 숙박함
답변 제공: Makkah Hotel & Towers 님, 2024년 4월 11일
Dear Guest Ahmed ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

8/10 - 좋아요

Shopna

좋아요: 직원 및 서비스
2023년 8월에 7박 숙박함

2/10 - 너무 별로예요

SABIHA

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Horrible, most of them don’t speak/understand English properly and rude. The receptionist lady was so unprofessional; she had a hard time comprehending and struggled to find my booking confirmation number. She even looked at the booking confirmation numbers in my email and couldn’t put the booking number correctly in the system. I was given a room in tower 3, floor 17 and room 19. There were only 3 elevators for each tower and no AC in the elevator. I was pushed by a group of 40 to 50 Indonesian, Malaysian, and Philippines each time I used the elevator. Additionally, each time I went down or up, I needed a minimum of 20-30 minutes to wait to get into the elevator. A day before my check out, I learned that one should not accept the room in Tower 3 expressly; this tower and villas attached to Tower 3 are given to the above nationals. The room and breakfast were just okay, not up to the standard of 5 stars. I paid almost 1400 dollars for four nights; everything was crap against the money I spent. People from room service and housekeeping were caring and thoughtful about their guests. Overall, I don’t recommend Makkah Tower, nor am I returning to this hotel again. There are plenty of options around the area within the same price range.
2023년 8월에 4박 숙박함

8/10 - 좋아요

Ragia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The place is very near to Holy mosque. It's clean and quiet. The only thing that I I didn't like the elevator! They only have 3 elevators and the hotels was very crowded so you have to wait for 10 minutes to find an elevator to take you to your room!! But in general, it was a great experience!
2023년 8월에 2박 숙박함

8/10 - 좋아요

Irfan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
On doorstep to Haram negated by slow lift service!
It’s second to none in terms of closeness to the Haram with entrance virtually on the doorstep.But this is negated by the issue with lifts usually taking too long meant leaving earlier for prayers.The breakfast is decent with good variety but served in tower 1 which is a few mins walk from tower 2 where we stayed.The staff are polite and helpfull.Also it’s a bit tricky to get to the taxi pick up area which a walk through the car park.Had a great Haram view from the room.
2023년 8월에 5박 숙박함

8/10 - 좋아요

Milad

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is good would definitely recommend. Only negative will have to be the lifts. 2 out of 3 lifts were not working and sometimes you’re waiting 15/20 minutes. Other than that, EXCELLANT
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Walid

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel steps from haram
2023년 8월에 2박 숙박함

4/10 - 별로예요

shamim

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

Mohamed

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

khalid

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and breakfast it s very good I will stay there again
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Ahmed

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I didn't like: - Sewer odour in the washroom all the time. - phone ringing on the floor (corredor) all the time - the elevator is always busy and not comfortable at all, people are pushing each other, very low supervision from the facility - high sound of machines in the floor (11th)
2023년 8월에 4박 숙박함

8/10 - 좋아요

Mohamed

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall is very good experience, rooms are spacious very close to the Haram, Staff are very friendly and helpful... The main issue was waiting time for an elevator :(
2023년 8월에 3박 숙박함