여행: 항공+숙소

객실이 넓고 쾌적했어요

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

Stayed here while exploring Shanghai — fast check-in, friendly front desk, and an upgrade sorted. Design is sleek and artsy — gorgeous lobby, cool art pieces, a lovely scent everywhere. The room was massive — huge bed, comfy pillows, blackout curtains; I slept through my alarm twice. Spotlessly clean daily; housekeeping even tidied our stuff. Big bathroom, deep soaking tub, great rain shower, nice toiletries. Great soundproofing, fast Wi-Fi, coffee machine. River view — the Huangpu at dusk, stunning. Location is a winner: The Bund, Wukang Road (old villas, great cafes), Yu Garden — all 20–30 minutes by DiDi. Gate M West Bund Dream Center next door, and a riverside path for evening walks. The SPA was the highlight — two treatments, can't recommend them enough. After whole days of walking, my legs and back were fixed — both times. Therapists know exactly where the tension is; the space quiet and calming. Walked out feeling brand new — most relaxed in months. We paid about 100 USD extra for the executive lounge — the most valuable add-on of the trip. Happy hour alone worth it — good food, decent drinks. The view — floor-to-ceiling windows, river, city lights. Went up every evening; never got old. Breakfast: great variety, fresh, good coffee. Pool and gym looked great too — the spa won my time. Beautiful rooms, killer location, unbeatable lounge views, staff made everything easy — would 100% stay again.