매일 테이크아웃 무료 아침 식사 포함

홀리데이 인 익스프레스 맨체스터 에어포트, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 맨체스터 에어포트, IHG 호텔
Runger Lane, Manchester Airport, Manchester, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 485개" "
평점 8 - 좋아요. 1003개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 125개" "
평점 4 - 별로예요. 1003개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 41개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

jaedo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
맨체스처 공항과 근접해 있어 늦게 공항도착시 머물기 편해요
2023년 11월에 1박 숙박함
답변 제공: Geoff 님, 2023년 11월 26일
Thank you for your feedback! . Our team strives to provide excellent service. If you have any suggestions or if there's anything we can improve, please let us know. We look forward to welcoming you back.Warm regards,Geoff WillisDeputy General Manager

2/10 - 너무 별로예요

Chang Hyun

2023년 10월에 1박 숙박함
답변 제공: Geoff 님, 2023년 10월 17일
We appreciate your feedback and hope to welcome you back in the future. If you have any more comments or suggestions, feel free to let us know. Safe travels!Geoff WillisDeputy General Manager

10/10 - 훌륭해요

JONGOK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
감사합니다 ~~^^*
늦은밤에 음식을 살수 없었다.다행히 음식을 배달 받을 수 있게 도와주셔서 허기를 달랠수 있었다.
2022년 5월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2022년 6월 17일
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic but did theniob for one night
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 27일
Thank you for your feedback! We're glad to hear that you found our hotel suitable for your needs during your stay. If you have any suggestions or if there's anything we can do to enhance your experience in the future, please don't hesitate to reach out. We appreciate your rating and hope to welcome you back soon!Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very pleasant,clean and tidy place, Food was basic but quite tasty,rooms are nice size great shower, beds are just too soft,woke with a dodgy back.Tasty breakfast.easy checkout .
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 24일
Thank you for your feedback. I'm pleased to hear that you found our staff pleasant and the hotel clean and tidy. I'm glad you enjoyed the food, the spacious rooms, and the shower. I apologize that the bed was too soft for your liking and caused discomfort. We appreciate your comments and will take them into consideration. We hope to welcome you back in the future.Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Tamsin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful and friendly staff. Need to run a shuttle bus to the airport for guests
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 23일
Thank you for your feedback! We're pleased to hear that you found our staff helpful and friendly. Regarding the shuttle bus service, we appreciate your suggestion and will certainly consider it for the convenience of our guests. We're always looking for ways to enhance our guests' experience, and feedback like yours helps us do just that. If you have any further suggestions or requests, please feel free to let us know. We hope to welcome you back again soon!Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Stuart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were staying for an event at the nearby Concorde Conference Centre. The hotel was conveniently situated and the price was reasonable. Given that it serves the airport we expected it to be bsuy through the night with people leaving for flights and arriving from late flights, however, this was not the case. Our room was a ground floor room and it did suffer from some traffic noise as we faced out onto the nearby road. This was not of a level to cause any sleep disturbance though. Staff were pleasant and helpful. The room was clean and well furnished and in good repair. We had the breakfast which was of a good standard. Overall, if we were flying from manchester or staying in that area, we would definitely stay here again
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 23일
Thank you for sharing your experience with us! We're pleased to hear that you found our hotel convenient for your event at the Concorde Conference Centre and that you appreciated our reasonable pricing. It's great to know that despite being near the airport, the noise levels didn't disrupt your sleep and that you found our staff pleasant and helpful. We're also glad you enjoyed the cleanliness of your room, the quality of the furnishings, and the standard of our breakfast. We look forward to welcoming you back on your next visit to Manchester or the surrounding area!Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 20일
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

10/10 - 훌륭해요

Lucille

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, lovely staff and delicious breakfast!! We were just passing through and so glad we booked this hotel. Beds super comfy and rooms spacious and clean. Great shower and toiletries provided. Will definitely use again in the future.
2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 23일
Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay with us. It's wonderful to know that you found our staff lovely and enjoyed our delicious breakfast. We're pleased that you found the beds super comfy, the rooms spacious and clean, and appreciated the great shower and toiletries provided. We look forward to welcoming you back in the future and providing you with another excellent stay!Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great option near Manchester Airport
2024년 5월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 20일
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon

8/10 - 좋아요

Glen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are exellent and very friendly, only negatives is tv in room needs upgrading as a little faulty and no aircon in room
2024년 5월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 20일
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, all your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team, we look forward to welcoming you back in the future

6/10 - 괜찮아요

Samantha

가족 여행
좋아요: 직원 및 서비스
Basic airport hotel, ok for one night, a bit tired but staff were good Rooms stuffy , noise from airport stops you opening the window if you want to sleep
2024년 5월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 20일
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

10/10 - 훌륭해요

kerry

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful on arrival, during and on leaving, it wasn't in walking distance as stated' that was only disappointment, £17 in taxi from station. Not close. Other than that was an excellent stay, good food, i asked the staff for extra quilt (nephew wanted to sleep on pull out bed lol) came with quilt,sheet n extra pillows, very welcoming and would definitely stay again. Recommended. BEWARE the taxi fees though
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 13일
Thank you for sharing your experience with us! We're glad to hear that our staff provided friendly and helpful service throughout your stay, and we appreciate your positive feedback on the food and accommodations. We apologize for any inconvenience regarding the proximity to the station and the taxi fees. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Lindsey 님, Red Deer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. Quiet and friendly staff who booked our taxi for us. Close to airport!
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 12일
Thank you for sharing your experience! It's great to hear that our staff helped make your stay enjoyable and convenient. We look forward to your next visit.Best regards,Geoff WillisDeputy General Manage

8/10 - 좋아요

Michael

2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Amrit

2024년 5월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the breakfast but they should have a shuttle bus to/from the airport. The bed was too soft for me.
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 7일
Thank you for your feedback. We're glad to hear you enjoyed the breakfast during your stay. We understand that the bed was not to your preference, and we appreciate your comments about the shuttle service. Your feedback is valuable to us as we strive to improve our services. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another visit in the future.Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport and so easy to access. Everyone friendly - free breakfast excellent too.
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 7일
Thank you for the perfect rating! We're delighted that you had such a fantastic experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We hope to have the pleasure of welcoming you back for another excellent stay.Best regards,Geoff WillisDeputy General Manager

6/10 - 괜찮아요

Jacinta

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The Hotel name indicates it's an Airport hotel, yet it doesn't provide shuttles to and from the airport. Misleading to call themselves an Airport Hotel. Thankfully, breakfast is included in the cost of the room.
2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 7일
Thank you for your feedback. We apologize for any confusion regarding our location and shuttle services. While we are located within the airport complex, we understand that the lack of shuttle service may have been inconvenient for you. We appreciate your understanding and will ensure to clarify this aspect for future guests. We're glad you enjoyed the included breakfast, and we hope you had an otherwise pleasant stay with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Cesar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 7일
Thank you for sharing your rating. We appreciate your feedback and would love to know if there's anything specific we can do to improve and earn that extra star for your next visit. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 5월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 7일
Thank you for sharing your rating. We appreciate your feedback and would love to know if there's anything specific we can do to improve and earn that extra star for your next visit. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Kyra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for a one night stay, good breakfast. No hair conditioner in the shower though.
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 2일
Thank you for your 5/5 review, I'm glad you had a nice stay with us and you enjoyed your breakfast it is one of the most important meals of the day.I will pass your comment about the hair conditioner on to the relevant department, we look forward to welcoming you back in the future.

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the reception where very helpful and pleasant.
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 2일
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, I will pass you kind words on to the team they will be pleased. We look forward to welcoming you back in the future

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am disabled and have difficulty with access I found this hotel accessible for me and close enough to the airport so I didn’t have to rush in the morning as I experience paralysis nightly If possible next time do you have disabled room with electric beds and bigger bathroom areas so family can help me better We throughly enjoyed our stay and will be using you again Thankyou
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 2일
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

10/10 - 훌륭해요

Edward

2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 5월 20일
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon

10/10 - 훌륭해요

Jill

연인과의 여행
Great, comfortable bed, very quiet, good value
2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 4월 26일
Thank you for the positive review! We're delighted that you had a good experience during your stay. If you have any suggestions or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back again soon.Warm regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Kristina

2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 5월 12일
Thank you for the perfect score! We're thrilled you had a great experience. Looking forward to welcoming you back soon.Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 23일
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

8/10 - 좋아요

Diane

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived at wrong hotel at first. Didn’t realise there are two Holiday Inns at Manchester airport. As a result had to get a taxi there and back.
2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 4월 16일
Thank you for sharing your experience, and I'm sorry to hear about the confusion regarding our locations. We understand how frustrating that can be, especially when traveling. For future visits, please be sure to check our official website for specific directions and details about each of our properties at Manchester Airport to ensure a smoother arrival. If there's anything more we can do to assist you in planning your next stay, please don't hesitate to reach out.Warm regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Emelyn

아이를 동반한 가족 여행
Nice area, clean property. Welcoming staff.
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 23일
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient, well kept and great staff.
2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 4월 15일
Thank you! We're thrilled to hear you had a 5/5 experience with us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Warm regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Nadia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great thanks
2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 4월 15일
Thank you! We're thrilled to hear you had a 5/5 experience with us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Warm regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Christopher Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Geoff 님, 2024년 4월 9일
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

10/10 - 훌륭해요

Sophie

2024년 4월에 1박 숙박함
답변 제공: Geoff 님, 2024년 4월 29일
Thank you for your positive review! We're thrilled to hear that you had a great experience at our hotel. If there's anything specific that stood out to you during your stay, or any suggestions you have for us, we'd love to hear more. We hope to welcome you back for another excellent stay in the future!Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every thing was good, would definitely come again.
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 6일
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon.

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom water was leaking into the room. I complained but nobody came to have a look. Upon second complaint after 3hrs then someone came. The rooms were too hot at night there was no temperature control inside the rooms to lower the temperature.
2024년 3월에 2박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 6일
Thank you for your review, I'm sorry we didn't meet your expectations, all your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Noodles meal could be improve not very tasty bland and just looked like a microwave meal
2024년 4월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 6일
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

10/10 - 훌륭해요

Besa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
bester Hotel
2024년 3월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 6일
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon.

6/10 - 괜찮아요

Melwin Jose

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Not worth the money paid
2024년 3월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 6일
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

6/10 - 괜찮아요

manjit

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 4월 6일
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

10/10 - 훌륭해요

Les

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property had helpful staff and excellent breakfast nice size rooms. Lack of public transport. With a number of hotels in the area maybe worthwhile investing in transport facilities.
2024년 3월에 2박 숙박함
답변 제공: Geoff 님, 2024년 3월 25일
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff helpful, enjoyed our excellent breakfast, and appreciated the size of our rooms.Your suggestion regarding public transport is noted, and we will certainly consider it for future improvements. While we do not have direct control over public transport, we will explore options to enhance accessibility for our guests.If you have any further suggestions or feedback, please feel free to share. We value your input and hope to welcome you back for another great stay in the future.Warm regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Geoff 님, 2024년 3월 25일
Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your experience or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ienjoyed the breakfast buffet, and my dinner the night before was good. I was also able to walk to Terminal two!
2024년 3월에 1박 숙박함
답변 제공: Geoff 님, 2024년 3월 24일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast buffet and that you had a satisfying dinner during your stay. It's great to know that our proximity to Terminal Two was convenient for you.Your comments are valuable to us, and we appreciate your feedback. If there's anything else we can do to further improve your experience, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Kristina

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good quality room and bathroom spaces. Really pleased to have a walk in shower, iron and good quality hair dryer. Would have liked a small fridge for the room. Breakfast was basic - would have liked at least some alternatives (for example, other options of egg other than scrambled). Rushed by reception staff in all interactions. Having stayed for 3 nights at the hotel, every morning the reception team wished me to have a good holiday, which would have been lovely had I been going on holiday. While many customers may be stopping over on the way to the airport, not everyone is, so this is a missed aspect of appropriate customer care.
2024년 3월에 3박 숙박함
답변 제공: Geoff 님, 2024년 3월 22일
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the room and bathroom spaces to be of good quality and that you appreciated the amenities provided. Your comments regarding the breakfast options and interactions with our reception staff have been duly noted, and we apologize for any inconvenience caused.We understand your point about the well wishes for a holiday, and we apologize for the oversight in our interactions. We'll take this into consideration to ensure that our customer care is appropriate for all guests, regardless of their travel plans.Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more seamless stay.Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

phil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Breakfast and staff were excellent, as was bathroom/shower. Hallways are jaded, worn looking, as was the sofa in the lounge. We would use this property again, but might hesitate to recommend it to others.
2024년 3월에 1박 숙박함
답변 제공: Julie Maynard - Reservations Manager 님, 2024년 3월 20일
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

10/10 - 훌륭해요

june

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Geoff 님, 2024년 3월 18일
Thank you for the perfect score! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Politeness and Friendliness of staff
2024년 3월에 1박 숙박함
답변 제공: Geoff 님, 2024년 3월 15일
Thank you for highlighting the politeness and friendliness of our staff during your stay. We strive to provide exceptional service to all our guests, and it's wonderful to hear that our team made a positive impression on you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding hospitality. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Geoff WillisDeputy General Manager

10/10 - 훌륭해요

Melinda 님, Nashville

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, everything was great. Nice staff, good breakfast. Bar available.
2024년 3월에 1박 숙박함
답변 제공: Geoff 님, 2024년 3월 14일
Thank you for your kind words! We're thrilled you found everything to your liking during your stay, from our comfortable beds to our friendly staff, delicious breakfast, and well-stocked bar. Providing a great experience for our guests is always our top priority, and it's wonderful to hear when we've succeeded. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,Geoff WillisDeputy General Manager

8/10 - 좋아요

Howard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonably priced and convenient to the airport. Room is pretty standard. WiFi is slow and unsecured.
2024년 3월에 1박 숙박함
답변 제공: Geoff 님, 2024년 3월 14일
Thank you for choosing our hotel and sharing your feedback! We're pleased to hear that you found our location convenient and our pricing reasonable. Your satisfaction is important to us, and we're grateful for your input regarding the room and WiFi speed. We'll address the WiFi issue promptly to ensure a smoother experience for our guests. If there's anything else we can do to improve your stay or if you have any further suggestions, please let us know. We hope to welcome you back soon for an even better experience!Warm regards,Geoff WillisDeputy General Manager