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홀리데이 인 익스프레스 맨체스터 - 샐퍼드 키스, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 익스프레스 맨체스터 - 샐퍼드 키스, IHG 호텔
Waterfront Quay, Salford Quays, Salford, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 433개" "
평점 8 - 좋아요. 1003개 이용 후기 중 372개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 123개" "
평점 4 - 별로예요. 1003개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 27개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Lynsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2024년 5월에 1박 숙박함
답변 제공: HOM 님, 2024년 5월 21일
Hi Lynsey, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very welcoming and friendly. The views from the hotel was amazing, and so was the breakfast. About 10 min walk to Old Trafford which was the reason for going. Will definitely be back in the future
2024년 5월에 1박 숙박함
답변 제공: HOM 님, 2024년 5월 20일
Wow, 5-stars! Thanks so much, James. We're glad you felt the team were friendly and welcoming. That's what we like to hear! We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

John

연인과의 여행
Can’t fault it
2024년 5월에 1박 숙박함
답변 제공: HOM 님, 2024년 5월 20일
Thanks for the perfect rating, John. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

6/10 - 괜찮아요

Mike

2024년 4월에 2박 숙박함
답변 제공: HOM 님, 2024년 5월 20일
Hi Mike, thanks for the rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

2/10 - 너무 별로예요

William

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I arrived early (2pm), staff reminded me that checking in was 3 pm. No worries I'll wait in Reception From 2.30 onward I watched a succession of people check in, none turned away. So at 3pm exactly I checked in and asked how long they would have left me waiting next to the desk if I hadn't re-approached. No-one likes troublesome guests so I guess that's why I got the room with no heating. Too cold to shower, frosty staff. not a great experience... I've stayed at the HI on Liverpool (Road?) about half a mile away recently and cannot praise there staff highly enough.
2024년 4월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 29일
William, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

4/10 - 별로예요

Holly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel is in desperate need of updates and repairs. The front desk staff are helpful enough but we had alot of issues, had to change rooms and the new room had just as many problems. The air conditioning, TVs, toilets etc are all in poor condition and a lot aren’t working at all. There are a lot of hotels in the area, I wouldn’t stay here.
2024년 4월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 23일
Holly, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

4/10 - 별로예요

Marie Wilson

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 23일
Hi Marie Wilson, thanks for the rating. Please feel free to drop us a message so we can know what went wrong during your stay. All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One night stay after a visit to old Trafford for a football game. Area is nice and hotel is located well for stadium. Lots of restaurants around and easy access to other areas of Manchester. Staff in the hotel were friendly and really helpful. Hotel clean, tidy and well equipped. Some areas of our room could have done with a refresh but overall a good standard. Breakfast was good and we left happy with our experience.
2024년 4월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 19일
Mark, thanks for taking the time to leave a review. It's good to know that our location was handy for your trip. We're glad you felt the team were friendly and helpful. That's what we like to hear! We maintain high levels of cleanliness and glad to see you were satisfied. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

robert

좋아요: 청결 상태, 직원 및 서비스
The bed was too firm and needs a topper. The pillows were very firm and made sleeping uncomfortable. The room itself was very good.
2024년 4월에 2박 숙박함
답변 제공: HOM 님, 2024년 4월 16일
robert, thanks for taking the time to review our hotel! Wed appreciate the feedback and we hope to see you again. All the best, Kaye - Hotel Operations Manager.

6/10 - 괜찮아요

Angela

좋아요: 직원 및 서비스
Good location for the Manchester marathon. Basic accommodation and very basic breakfast , not worth the price paid for one night at all.
2024년 4월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 15일
Thanks for the review and feedback, Angela!All the best,Kaye

10/10 - 훌륭해요

Chun Ming

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very nice
2024년 3월에 4박 숙박함
답변 제공: HOM 님, 2024년 4월 5일
Wow, 5-stars! Thanks so much, Chun Ming. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 3일
Wow, 5-stars! Thanks so much, Kevin. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Peter

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location in Salford Quays a short distance from the tram stop into the city centre. Also convenient for shopping and restaurants in Media Ciry
2024년 3월에 4박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 2일
Thank you for the review, Peter.We're pleased to read that you enjoyed our location.All the best,Kaye

8/10 - 좋아요

Toktam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i really recommend
2024년 3월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 2일
Thanks for the lovely review!All the best,Kaye

10/10 - 훌륭해요

william

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed numerous times. My go to hotel when im in Manchester. Staff are polite and professional, plus very friendly
2024년 2월에 4박 숙박함
답변 제공: HOM 님, 2024년 2월 28일
Wow, 5-stars! Thanks so much, william. We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Check in could improve
Awful service at check in. We and a small queue totally ignored by two receptionists who were doing other things on phones and computer. Couldn’t be bothered to look up and apologise and acknowledge our existence or apologise for the long wait. Otherwise all good.
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 22일
Robert, thanks for your feedback. We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Lorna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good location and easy parking. Room quiet and clean, just a little tired. Was a little noisy outside window from ducks or geese during the night which can't be helped. Would stay again.
2024년 2월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 20일
Thanks for your feedback, Lorna.All the best, Kaye -

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: - Hotel Operations Manager 님, 2024년 2월 20일
Wow! What a wonderful review. Thanks, Sara.We hope your next stay is just around the corner.All the best, Kaye

6/10 - 괜찮아요

Syed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
North Worth the Value
location is good. Parking is 7quid for every 24 hours. breakfast was terrible....especially for people who are vegetarian.
2024년 2월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 20일
Syed, thanks a bunch for the review!All the best, Kaye -

6/10 - 괜찮아요

Alison

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Small beds. Family of 4 had a standard double and smaller than double sofa bed. Not the best nights sleep any of us have had. Breakfast basic and not the best quality food. Carpet filthy but otherwise the hotel was clean.
2024년 2월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 12일
Thanks for the review, Alison.We take cleanliness seriously and we will share your comments with the housekeeping team.We do have a team on site 24/7 who are able to help with any issues you may encounter.All the best,Kaye

8/10 - 좋아요

Sabine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zentral gelegen, 5 min von Old Trafford Stadion und einer Shopping Mall entfernt. Straßenbahn in die City fußläufig
2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 29일
Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Yavuz

2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 29일
Thanks for the perfect rating, Yavuz. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
Good hotel in excellent location only spoilt by very noisy air con kept coming on every 10 minutes and no way to turn it off.
2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 16일
Susan, thanks for the amazing rating. Please know our team are available to fix any issues you experience during your stay. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Per

단체 여행
좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: HOM 님, 2024년 1월 16일
Per, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Iwona

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 16일
Iwona, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Faye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 16일
Faye, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Martin

좋아요: 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: HOM 님, 2024년 1월 16일
Martin, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Arfan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really good place and view aswell
2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 5일
Wow, 5-stars! Thanks so much, Arfan. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Watch out at breakfast time.
Room facilities good. Breakfast facilities totally inadequate when the hotel is busy. Staff overworked trying to deliver breakfast with failing equipment in a tight space.
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2024년 1월 2일
David, thanks for the amazing rating. We appreciate the feedback and will look into this. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Judith

2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 29일
Thanks for the perfect rating, Judith. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Jason

2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 2일
Thanks for the 10/10 rating, Jason. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

stewart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 29일
Stewart, thanks for your review.We look forward to seeing you again soon.All the best, Kaye -

6/10 - 괜찮아요

Drew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, but that's about it
Initial room (316) was OK, but no TV remote. Asked at reception, took 20 mins to deliver 2, then TV didn't work, had 2 more staff members try and retune the TV - both telling me that "All the tvs in the hotel untune themselves daily, normally you just hit 3 and they retune"?! Finally we were told that staff were going to move our room, all this time our food we had ordered was on its way, and then arrived as a staff member showed up with an aerial wire instead?! Our food sat and went cold whilst the lead inevitably didn't make any difference, before we were then moved room and could finally sit and eat at gone 10:30 at night. However, the new room (314) was not in a good state, the safety lock on the door was missing, the room didn't look clean at all, dusty skirting boards, hairs on the toilet bowl, dirt in the shower tray. All in all, not a positive stay at all
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2023년 12월 22일
Drew, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

hok

2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2023년 12월 22일
Thanks for the 10/10 rating, hok. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2023년 12월 21일
Catherine, thanks for the amazing rating. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

D

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2023년 12월 21일
Thanks for the 10/10 rating, D. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

6/10 - 괜찮아요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inaccessible amenities
Location was ok but the shops , including restaurants nearby close early by 6pm. No convenience stalls/supermarkets within walking distance as well. Hotel staff were very friendly and helpful.
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2023년 12월 19일
Victor, thanks for your feedback. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

2/10 - 너무 별로예요

Mr Asif

2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 2일
Hi Mr Asif, please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth a stay
Warm and comfortable hotel. Good choice of breakfast. Am looking to rebook same time next year.
2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2023년 12월 8일
Donna, thanks for taking the time to leave a review. We highly appreciate the perfect rating and we hope to welcome you back soon. All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was lovely apart from the spare bed which was very hard and springy - could do with a mattress topper on for comfort even for kids - otherwise everything was great - thanks
2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2023년 12월 6일
Thanks for the 10/10 rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

4/10 - 별로예요

VICTORIA

좋아요: 직원 및 서비스
별로예요: 청결 상태
Whilst a nice location scoring low as the breakfast was basic and little cross contamination so avoided some food . Our room was opposite the lift and very noisy affecting our sleep !
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2023년 12월 6일
VICTORIA, thanks for your feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

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출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 12월 6일
Hi, thanks for the amazing rating. All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Amrinder

2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 12월 19일
Wow, 5-stars! Thanks so much, Amrinder. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly staff
2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 12월 4일
Wow, 5-stars! Thanks so much, Tracey. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

Jessie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will be using again!
Brilliant stay! room was lovely (double bed and sofa bed), breakfast was brilliant, staff were lovely and helpful, great location re ubers. Only slight negative was that hot water from the tap was intermittent but that didnt effect our stay at all.
2023년 11월에 3박 숙박함
답변 제공: HOM 님, 2023년 11월 17일
Thanks for the perfect rating, Jessie. We're happy to know you had a lovely stay at our hotel. We appreciate your feedback and All the best, Kaye - Hotel Operations Manager.

6/10 - 괜찮아요

Janis

좋아요: 청결 상태, 객실의 편안함
Probably won’t stay again. Plenty of other option.
3 night stay. On arrival I reported that the toilet flush handle was hanging out of the wall. They said they would either get it repaired while we were out or they would move us to another room. Neither happened. When I reported it again, there was no record of it and all I got was an apology. The flush still worked with care but not ideal. On the first morning at breakfast the berry compot was still frozen. The coffee from the Nescafe coffee machine is very poor. We went elsewhere for breakfast the next morning.
2023년 11월에 3박 숙박함
답변 제공: Reception 님, 2023년 11월 15일
Thanks for the review. We hope to welcome you back to Salford Quays again soon!

8/10 - 좋아요

Geoffrey

2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 11월 14일
Geoffrey, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

6/10 - 괜찮아요

Carly

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sadly I didn’t have the best experience here. My room smelt like stale cigarette or similar. I also had housekeeping knock on my door (and the whole floor) around 9 asking what time we were leaving! Having an 11am checkout I was very surprised by this and had I been in holiday rather than work trip this would have been quite a disturbance. I was on the 1st floor and had people outside smoking and talking loudly as well as car horns and just general noise. Front desk staff were very nice, no complaints there my review is based on the room, noise and housekeeping.
2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 11월 10일
Carly, thanks for taking the time to review our hotel! Sorry to see your experience didn't live up to expectation. Please feel free to drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 11월 10일
Thanks for the perfect rating. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 - 좋아요

william

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good hotel very helpful staff. good breakfast options
2023년 10월에 3박 숙박함
답변 제공: HOM 님, 2023년 11월 8일
william, thanks for the amazing rating. We're glad you felt the team were helpful. That's what we like to hear! We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.