표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1336개 이용 후기 중 459개" "
10 - 훌륭해요
459
평점 8 - 좋아요. 1336개 이용 후기 중 417개" "
8 - 좋아요
417
평점 6 - 괜찮아요. 1336개 이용 후기 중 186개" "
6 - 괜찮아요
186
평점 4 - 별로예요. 1336개 이용 후기 중 136개" "
4 - 별로예요
136
평점 2 - 너무 별로예요. 1336개 이용 후기 중 138개" "
2 - 너무 별로예요
138
7.8/10
청결 상태
7.8/10
직원 및 서비스
7.4/10
편의 시설/서비스
7.2/10
숙박 시설 상태 및 시설
7.4/10
친환경
이용 후기
4/10 - 별로예요
SUHYON
2021년 9월 12일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SUHYON
2021년 9월에 6박 숙박함
답변 제공: ibis Styles Manchester Team 님, 2021년 9월 21일
Thank you very much for your feedback and scores.
We look forward to your future stays
Regards
8/10 - 좋아요
Sheila
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스
Sheila
2024년 4월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 23일
Good Evening Sheila,Thank you for scoring us 4 out of 5.Kind Regards,Front Office Supervisor.
8/10 - 좋아요
Frank Halvard
단체 여행
2024년 4월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
sentralt- praktisk- fin bar
Frank Halvard
2024년 4월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 20일
Hello Frank Halvard,Takk for tilbakemeldingen din! Det er flott å høre at du satte pris på vårt sentrale beliggenhet, praktiske fasiliteter og vår fine bar under oppholdet ditt. Vi håper å kunne ønske deg velkommen tilbake ved en annen anledning!Med vennlig hilsen,Front Office Supervisor.
8/10 - 좋아요
Lucy
단체 여행
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at this hotel. Room basic but had everything we needed! Location 10/10 so close to everything. Staff were super friendly and always there to help!
Lucy
2024년 4월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 18일
Dear Lucy,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that our location suited your needs perfectly. It's fantastic to know that you found our staff super friendly and helpful—we'll be sure to pass on your kind words to them. We strive to provide a comfortable and accommodating experience for all our guests, and we're glad we could meet your expectations. Should your travels bring you back to the area, we'd love to welcome you again!Warm RegardsAdam GreenwayFront Office Manager
10/10 - 훌륭해요
Alison
가족 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely lovely
Alison
2024년 4월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 20일
Good Evening Alison,Thank you for choosing to leave us a review; we are glad to hear you found Ibis Styles Portland Street absolutely lovely!Thank you for scoring us 5 out of 5!We look forward to welcoming you again soon!Kind Regards,Front Office Supervisor.
4/10 - 별로예요
Zoe
2024년 4월 14일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room decor was tired and in need of an update. Carpet was dirty looking. Generally poor standard.
Window damaged and would not close properly. Heating in room not working. Bed was hard and uncomfortable.
Staff replaced TV remote control promptly after original not working.
Barman in restaurant rather rude for no reason. Overall quite a disappointing stay, I will not return and will not recommend the hotel to anyone staying in Manchester.
Zoe
2024년 4월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 14일
Hello Zoe,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the disappointing experience you had during your stay.It deeply concerns us to learn about the various issues you encountered, from the tired room decor and dirty-looking carpet to the damaged window and malfunctioning heating. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for falling short of your expectations in these areas.We are also disappointed to hear about the interaction you had with our restaurant staff, and we apologize for any rudeness you experienced. This is certainly not reflective of the level of service we aim to provide, and we will address this matter with our team to ensure it does not happen again.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will be taking immediate action to address the issues you have raised.We understand your decision not to return, but we hope that you will reconsider in the future, as we would love the opportunity to provide you with the exceptional experience that you deserve.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention.Kind Regards,Front Office Supervisor.
8/10 - 좋아요
Ramesh
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ramesh
2024년 4월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 14일
Good Evening Ramesh,Thank you for scoring us 4 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Michael
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein tolles, sehr zentral gelegenes Hotel, direkt an den Piccadilly Gardens. Das Personal ist superfreundlich und es gibt es tolles Frühstücksbuffet.
Michael
2024년 4월에 4박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 13일
Hallo,Vielen Dank für Ihre Rückmeldung! Es klingt wirklich, als hätten Sie einen tollen Aufenthalt gehabt. Die Lage des Hotels direkt an den Piccadilly Gardens klingt sehr praktisch, und es freut mich zu hören, dass das Personal so freundlich war und Ihnen das Frühstücksbuffet gefallen hat. Wenn Sie nochmal in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.Beste Grüße!
10/10 - 훌륭해요
Ethan
2024년 4월 9일
좋아요: 청결 상태
Ethan
2024년 4월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 14일
Good Evening EthanThank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.
6/10 - 괜찮아요
julie
단체 여행
2024년 4월 2일
좋아요: 직원 및 서비스, 편의 시설/서비스
we loved that the hotel was close to shopping and dining options in the area the hotel itself was a bit tired in areas and smelt a bit musty but for the price we paid 4 1 night it was ok probably would choose another hotel if was in manchester again
julie
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 6일
Dear Julie,Thank you for sharing your experience with us. We're glad to hear that you appreciated the convenience of our hotel's location near shopping and dining options. However, we're sorry to learn that you found certain areas of the hotel to be tired and musty. Your feedback is important to us, and we will address these concerns to improve the overall experience for our guests. We understand your consideration for exploring other options in the future, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay. If you have any further feedback or questions, please don't hesitate to reach out to us.Warm regards Adam GreenwayFront Office Manager
8/10 - 좋아요
Dilkhumor
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of halal food is available nearby
Dilkhumor
2024년 3월에 8박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 2일
Dear Dilkhumor,Thank you for highlighting the availability of halal food nearby! We understand the importance of catering to diverse dietary preferences and are pleased to know that our guests have access to a range of dining options that meet their needs. We strive to provide a comfortable and inclusive experience for all our guests, and we're glad to hear that this aspect of our location enhances your stay. If you have any specific dietary requirements or preferences, please don't hesitate to let us know, and we'll do our best to accommodate them. We appreciate your feedback and hope you enjoy your time with us!Kind regards Adam Greenway Front Office Manager
8/10 - 좋아요
Mathias Fabian
단체 여행
2024년 3월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely located, near Piccadilly Gardens.
Mathias Fabian
2024년 3월에 4박 숙박함
답변 제공: Ibis Styles Portland Street 님, 2024년 3월 28일
Thank you very much for your feedback and scores.We look forward to your future staysRegardsibis Styles Portland Street team
10/10 - 훌륭해요
Jamie
2024년 3월 23일
Jamie
2024년 3월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 4월 13일
Good Evening Jamie.Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.
8/10 - 좋아요
Darren
가족 여행
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy to get concert didn't like no car parking
Darren
2024년 3월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 3월 30일
Good Evening Darren,Thank you for scoring us 4 out of 5.We are grateful to hear you found it easy to get to a concert where the hotel location was. Unfortunately, we do apologise about the car park situation as we do not offer any discounted rates with any car parks but we would happily recommend, please in the future; ring the hotel as they are able to provide you with recommendations to help you out!We do hope this has not put you of from choosing to return back to us again.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.
6/10 - 괜찮아요
Edward
연인과의 여행
2024년 3월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was fast and efficient. Room was really clean. Room 518. Small but thats ok. Heathing/air con very noisy, had to turn off after 20 minutes. Then you could just hear the huge air vent outside. Went on most of night bar about 4 hours. View was awful of other parts of building but hardly in the room so ok. Towels lovely and clean, as was bathroom but one of the shower dispensers has fallen off the wall and left on floor, no big deal. I wouldn't avoid staying again but would avoid rooms around 518 due to vent noise
Edward
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 15일
Dear Edward,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are pleased to hear that your check-in experience was fast and efficient, and that you found your room to be clean. Your satisfaction is our priority, and we appreciate your compliments in this regard.However, we apologize for any inconvenience caused by the noise from the heating/air conditioning unit and the large air vent outside your room. Please rest assured that we will look into addressing these issues promptly to ensure a more comfortable stay for our guests in the future.We are sorry to hear about the view from your room and the inconvenience caused by the fallen shower dispenser. We will take immediate steps to rectify these issues and ensure that they do not recur.We are glad to hear that you found the towels and bathroom to be clean. Maintaining cleanliness and hygiene standards is of utmost importance to us, and we are pleased that you recognized our efforts in this regard.We understand your concerns about the noise from the vent, and we appreciate your feedback regarding room 518. We will make a note of your preference to avoid this room in the future.Once again, thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly.Kind regardsAdam GreenwayFront Office Manager
4/10 - 별로예요
Steven 님, Islington
출장 여행
2024년 3월 13일
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff on arrival gave no information at all other than where the lifts were. Nothing about food, breakfast, check out times etc etc
Room was very noisy. Walls thin so could heat conversation from neighbours but also really bizarre and loud mechanical noise kept me awake-like there was some kind of heavy machinery like a generator next to my room
Bed uncomfortable also
Will not stay here ever again
Steven
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 14일
Dear Steven,I apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the lack of information provided upon arrival and the noise disturbance in your room is deeply concerning.We strive to ensure that all guests receive comprehensive information upon arrival, including details about dining options, breakfast times, and check-out procedures. It is regrettable that this was not the case during your visit, and I assure you that we will address this issue with our staff to prevent similar incidents in the future.Furthermore, I apologize for the discomfort caused by the noise disturbance in your room. We understand the importance of a peaceful environment for a restful stay and will investigate the source of the mechanical noise to rectify the issue promptly.Regarding the comfort of the bed, we appreciate your feedback and will take it into consideration as we continually strive to enhance the quality of our accommodations.We value your feedback as it helps us identify areas for improvement, and I sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly.Kind regards Adam GreenwayFront Office Manager
10/10 - 훌륭해요
Leonardo
출장 여행
2024년 3월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable and the staff very kind and available
Leonardo
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 13일
Dear Leonard,We're delighted to hear that you had a comfortable stay with us and found our staff to be kind and helpful. Ensuring a clean and comfortable environment for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind regardsAdam GreenwayFront Office Manager
6/10 - 괜찮아요
Lesley
2024년 3월 8일
Lesley
2024년 3월에 1박 숙박함
답변 제공: Ibis Styles Portland Street 님, 2024년 3월 14일
Sorry to hear your stay was not satisfactory.
10/10 - 훌륭해요
Paul
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paul
2024년 3월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 3월 14일
Good Evening Paul,Thank you for scoring us 5 out of 5.We look forward to welcoming you!Kind Regards,Front Office Supervisor.
2/10 - 너무 별로예요
John
2024년 3월 7일
좋아요: 청결 상태
John
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 9일
Dear John,Thank you for taking the time to leave a review. We value all feedback from our guests as it helps us to continuously improve our services. If there are any specific concerns or areas where we can enhance your experience, please don't hesitate to reach out to us directly. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Kind regardsAdam Greenwayfront Office Manager
6/10 - 괜찮아요
Christopher
출장 여행
2024년 2월 28일
Room very oddly decoated. Bed comfortable and slept well. Price would be better justified if breakfast included.
Christopher
2024년 2월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 2월 29일
Good Evening Christopher,We are glad to hear you found the bed comfortable as well as the package on a third party with the room and breakfast included is a lot cheaper than the room itself!We do hope to welcome you again where you will select the package of your next stay.Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Birgit
2024년 2월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, super central location near shops / trams / restaurants.
Lovely rooms, nothing fancy just good and clean.
And a good selection too at the breakfast buffet
Birgit
2023년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
Dear Birgit,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel, particularly our super central location near shops, trams, and restaurants. We're also glad to hear that you found our rooms to be clean and comfortable. Additionally, we're pleased that you enjoyed the variety and selection at our breakfast buffet. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Kind regards Adam GreenwayFront Office Manager
8/10 - 좋아요
Dionne
가족 여행
2024년 2월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near to Piccadilly and the shops
Dionne
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
Dear Dionne,Thank you for choosing to stay with us and leaving us a great review.Kind regards Adam GreenwayFront Office Manager
10/10 - 훌륭해요
Sam
2024년 2월 18일
Sam
2024년 2월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 3월 30일
Good Evening Sam,Thank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
masako
2024년 2월 18일
좋아요: 청결 상태, 직원 및 서비스
masako
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 19일
Dear Masako,Thank you for choosing to stay with us at the Ibis Styles Manchester Hotel and for taking the time to leave us a great review,Kind regards Adam GreenwayFront Office Manager
10/10 - 훌륭해요
Adegboyega
2024년 2월 16일
좋아요: 청결 상태
I was late to get to the hotel from Sheffield around 1.00am and still have to check 11am it’s not convenient please
Adegboyega
2024년 2월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 2월 21일
Good Evening Adegboyega,Please do not misunderstand this as you are able to check in after midnight or later however, the hotel needs to know in advance!Thank you for scoring us 5 out of 5!Kind Regards,Front Office Supervisor.
8/10 - 좋아요
Andrew
2024년 2월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Andrew
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 15일
Dear Andrew,Thank you for staying with us at the Ibis Styles Manchester and for taking the time to review your stay. We look forward to hosting you again in the future.Kind regards Adam GreenwayFront Office Manager
8/10 - 좋아요
john
2024년 2월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Handy for main tramline and city centre on doorstep . 5 min walk downhill from piccadily train station
john
2024년 2월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 2월 15일
Good Evening John,We are glad to hear you found the Ibis Styles Portland Street to be close to the transports you needed to access.Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Luca
아이를 동반한 가족 여행
2024년 2월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione top, accogliente con possibilità di mangiare o acquistare oggetti di prima necessità all’interno della struttura.
Luca
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 12일
Grazie per il tuo feedback positivo! Siamo felici che tu abbia apprezzato la nostra posizione privilegiata e l'atmosfera accogliente della nostra struttura. Siamo lieti di offrire servizi come la possibilità di mangiare e acquistare oggetti di prima necessità direttamente all'interno dell'hotel per rendere il tuo soggiorno il più comodo possibile. Speriamo di darti il benvenuto di nuovo presto!Cordiali saluti,Adam GreenwayFOMInbox3.9k Total Reviews · Last update: 12.02.2024, 06:02 UTCAll Reviews1-100 of 3.9k ResultsScoreSourceStatusDate7.0GoodDe locatie. De staat van de kamer. Toiletten in de openbare ruimtes erg vies. Ontbijt was zeer summier. Dat was in het verleden nietbooking.com12.02.202410Exceptionalbooking.com12.02.202410Exceptionalbooking.com12.02.20249.0Wonderfulbooking.com11.02.20249.0Wonderfulbooking.com11.02.20246.0Pleasantbook
10/10 - 훌륭해요
Charles
2024년 2월 2일
Charles
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 2월 7일
Good Afternoon Charles,Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Jonathon
연인과의 여행
2024년 1월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very good, especially the staff, they were excellent, I can’t praise them enough, one in particular Cindy. She is amazing,she remembers me and my partner before and she was very friendly.
Jonathon
2024년 1월에 7박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 7일
Dear Jonathon,Thank you for your wonderful feedback!We're delighted to hear that you had a great experience at our property and that our staff, especially Cindy, made a positive impression on you. Providing exceptional service and creating a friendly atmosphere for our guests is always our top priority, and we're thrilled that Cindy's attentiveness and friendliness made your stay memorable.We truly appreciate your kind words and recognition of our staff. It would be our pleasure to welcome you back for another enjoyable stay in the future!Warm regards,Adam GreenwayFront Office Manager
10/10 - 훌륭해요
Ellise
2024년 1월 24일
Ellise
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 25일
Good Afternoon Ellise,Thank you for scoring us 10 out of 10.Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Tyler
2024년 1월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Straightforward and seemless checkin
Tyler
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 24일
Good Evening Tyler,Thank you for scoring us 5 out of 5.We are glad to hear you found the check-in to be straightforward!We look forward to welcoming you again!Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Shona
2024년 1월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gteat hotel
Gteat hotel and great location. We were going to Manchester Arena so only about a 15min walk.
Shona
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 24일
Good Evening Shona,Thank you for choosing to leave us a review!It is grateful to hear you found the hotel great alongside with the location of Ibis Styles Portland Street.We are glad the Manchester Arena is a walking distance!Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.
2/10 - 너무 별로예요
Andrew
2024년 1월 22일
Andrew
2024년 1월에 1박 숙박함
답변 제공: Ibis Styles Portland Street 님, 2024년 1월 24일
We are sorry to hear your stay was not satisfactory.
8/10 - 좋아요
Zak 님, Llandudno Junction
연인과의 여행
2024년 1월 18일
좋아요: 청결 상태, 직원 및 서비스
Nice, cheap clean hotel. Does the job for a night or two for a layover or business meeting.
Some of the decor could do with some tlc, but for the price you pay, I was very pleased. Main thing is that it was clean and cosy.
Zak
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 18일
Dear ZAK,Thank you for sharing your positive experience with us. We appreciate your feedback and are delighted to hear that you found our hotel to be a nice, affordable, and clean option for a short stay, especially during layovers or business meetings.We take note of your observation about some of the decor needing a bit of attention, and we'll certainly consider ways to enhance that aspect of our accommodations. Your understanding of the balance between affordability and amenities is valued, and we're glad to know that you found the overall experience pleasing.Maintaining a clean and cozy environment is a top priority for us, and we're thrilled that this was reflected in your stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back on your future visits.If there are any specific suggestions you have or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,Adam GreenwayFront Office Manager
10/10 - 훌륭해요
R
2024년 1월 16일
R
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 19일
Good Evening R,Thank you for scoring us 10 out of 10!Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.
8/10 - 좋아요
Margaret
2024년 1월 15일
Margaret
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 2월 7일
Good Afternoon Margaret,Thank you for scoring us 4 out of 5.Kind Regards,Front Office Supervisor.
8/10 - 좋아요
Wai Kin
2024년 1월 15일
Wai Kin
2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 17일
Dear Wai Kin,Thankyou for taking the time to leave us a review we take all of our guest's feedback seriously and use it to help improve our hotel.We look forward to you allowing us to serve you again in the future.Kind regards Adam GreenwayFront office manager
10/10 - 훌륭해요
jørgen
2024년 1월 15일
jørgen
2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 17일
Dear Jogen, Thank you for taking the time to leave us a great review, we hope you enjoyed your stay with us.Kind regardsAdam GreenwayFront Office manager
6/10 - 괜찮아요
Duc Hoa
2024년 1월 14일
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The Air was noisy. We change the room, but still noisy. Had to switch off the Air to able to sleep….
Duc Hoa
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 19일
Good Evening Duc Hoa,We do apologise to hear the experiences you encountered during your stay but we do hope you was not put of from choosing to return to us again!Kind Regards,Front Office Supervisor.
2/10 - 너무 별로예요
Finn
2024년 1월 14일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Finn
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 16일
Dear Finn, Thank you for taking the time to leave us a review. We are sorry to hear that we have not met your expectations on this occasion. We hope that you give us another chance to serve you again in the future.Kind regards Adam GreenwayFront Office Manager
8/10 - 좋아요
실제 이용하신 고객
출장 여행
2024년 1월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 19일
Good Evening Anonymous,Thank you for choosing to leave us a review!Thank you for scoring us 8 out of 10.We do hope to see you again soon!Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
David
출장 여행
2024년 1월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed before!
David
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 15일
Hello Silvia, Thank you for the great review, We look forward to welcoming you back again on your next trip to Manchester.Kind regards Adam GreenwayFront Office Manager
6/10 - 괜찮아요
Gary
2024년 1월 5일
좋아요: 객실의 편안함
Good, central hotel
Good, central location and handy for the train and coach stations. We arrived late at night and unfortunately there was no bar or food service available (except for the vending machine!). Our room was a bit tired and could do with a refresh, but the breakfast was plentiful and had a good choice of hot and cold dishes.
Gary
2023년 12월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 24일
Good Evening Gary,Thank you for choosing to leave us a review.We are glad to hear you found the location of Ibis Styles Portland Street to be good as well as central. We do not offer a vending machine, this is our Ibis Styles reception shop and the Jamboree bar does have a set brand standard time for closure. We do apologise to hear the room satisfaction did not meet your requirements and we are glad to hear you found the breakfast within Jamboree Restaurant to have a good choice of hot and cold in the buffet!Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.
8/10 - 좋아요
실제 이용하신 고객
2024년 1월 4일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Déçu par l’accueil et le personnel sinon très bon séjour
Hôtel et chambre agréable
Cependant mauvaises insonorisation
실제 이용하신 고객
2023년 12월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 24일
Good Evening Anonymous,Thank you for scoring us 8 out of 10.Kind Regards,Front Office Supervisor.
2/10 - 너무 별로예요
Malcolm
연인과의 여행, 출장 여행
2024년 1월 3일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
Malcolm
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 7일
Dear Malcolm,We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would appreciate more details about your concerns so we can address them promptly.Your satisfaction is our top priority, and we would like to understand better what went wrong during your stay. Please feel free to share more information, and we'll do our best to rectify any issues and improve our services.If you prefer, you can also reach out to our customer service directly to discuss your experience in more detail. We value your input and hope to have the opportunity to make things right.Thank you for bringing your concerns to our attention.Sincerely,Adam GreenwayFront Office Manager
10/10 - 훌륭해요
Molly
2024년 1월 2일
Molly
2023년 12월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 24일
Good Evening Molly,Thank you for scoring us 5 out of 5.We look forward to welcoming you again!Kind Regards,Front Office Supervisor.
10/10 - 훌륭해요
Daniel
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the best nights I’ve had in a while!
I stayed here due to all trains being cancelled from Piccadilly. It was only a couple of minutes walk away from the station. Upon arrival I was warmly greeted and promptly given my room key. I was on the 7th floor. I got to my room and was gobsmacked for the money! It was big, spacious and immaculate! The bed was huge and had a 42 inch TV on the wall, huge bathroom which was spotless. The shower was brilliant and had ample towels.
The room had air conditioning which was glorious as even being winter I like my room cool to sleep, the bed was comfy and I had one of the best nights sleep I’d had for a while. There was no noise or hustle and bustle for the city!
I will definitely be staying again!
Daniel
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 7일
Dear Daniel,Thank you so much for sharing your wonderful experience during your stay with us. We're thrilled to hear that our convenient location near the station made your unexpected visit more manageable.It's truly heartening to know that you found your room on the 7th floor to be spacious, immaculate, and exceeding your expectations. We take great pride in providing our guests with comfortable and well-appointed accommodations, and your positive feedback affirms our efforts.We're delighted that the amenities, including the large bed, 42-inch TV, and well-equipped bathroom, contributed to your overall satisfaction. We understand the importance of a good night's sleep, and we're glad to have met your expectations in this regard.Your kind words about our staff and the serene atmosphere of the room mean a lot to us. We look forward to welcoming you back on your next visit. If there's anything specific you'd like for your future stays, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we appreciate your feedback.Warm regards,Adam GreenwayFront Office Manager
10/10 - 훌륭해요
Daryl
2024년 1월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and located outside of transit hub. Short walk to the main train station and shopping area.
Daryl
2023년 12월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 2월 7일
Good Evening Daryl,Thank you for choosing to leave us a review and thank you for scoring us 5 out of 5.We are glad to hear you found the staff to be friendly as well as the location being convenient for you near the public transport as well as easy for access to the shops!Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.