외관

머큐리 맨체스터 피카딜리 호텔 여행 후기

4 out of 5
머큐리 맨체스터 피카딜리 호텔
Portland Street, Manchester, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 283개" "
평점 8 - 좋아요. 1005개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 196개" "
평점 4 - 별로예요. 1005개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 127개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Wes 님, 2020년 7월 24일
Dear guest, Thank you for your rating and I apologise that we did not meet your expectations on your recent stay with us. We do hope to be able to welcome you back in the future Kind Regards

8/10 - 좋아요

seunghwan

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
좋지만.. 느려요..
다 좋았는데ㅠㅜ 수건을 받으려면 도대체 프론트에 몇번를 전화해야 하나요...? 나머지는 정말 다 좋았습니다!
2020년 2월에 2박 숙박함
답변 제공: Wes 님, 2020년 3월 3일
의견을 보내 주셔서 감사합니다. 앞으로 다시 만나기를 바랍니다. 친절한 관계

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 5월 7일
Dear Michelle,Thank you for taking the time to share your positive experience at the Mercure Manchester Piccadilly Hotel! We are thrilled to hear that you had a wonderful stay with us and that we could meet your expectations. Your 5 out of 5 rating truly means a lot to us.We are constantly striving to provide exceptional service and ensure that each guest has a memorable stay. Your feedback motivates us to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit to Manchester. If there is anything specific you loved about your stay or any suggestions for improvement, please feel free to share them with us.Warm regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Stayed one night for concert and everthing was very good
2024년 4월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 4월 28일
Dear Aaron,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a wonderful experience during your recent stay at Mercure Manchester Piccadilly.It's fantastic to know that everything met your expectations and that you enjoyed your concert night with us. Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your glowing review and hope to welcome you back again soon for another fantastic stay!Warm regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff lovely hotel no complaits next door bus station if you have no car id give it ten stars
2024년 4월에 2박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 4월 17일
Dear Pamela,Thank you for your delightful feedback! We're thrilled to hear that you had such a wonderful experience with us at Mercure Manchester Piccadilly. Our team takes great pride in providing exceptional service, and we're delighted that you found both the staff and the hotel to your liking. We appreciate your kind words and look forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

8/10 - 좋아요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 5박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 4월 17일
Dear Jack,Thank you for choosing Mercure Manchester Piccadilly for your stay! We're delighted to hear you enjoyed our convenient location. Your feedback is invaluable to us, and we hope to welcome you back soon for another great experience.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Paige

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, lovely staff and lovely hotel.
2024년 4월에 2박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 4월 17일
Dear Paige,Thank you for your glowing review! We're thrilled to hear that you enjoyed our prime location, as well as the hospitality of our staff and the charm of our hotel. Your kind words mean a lot to us. We look forward to welcoming you back soon for another fantastic stay.Warm regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

Charlotte

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Unfortunately the property is a little dated and needs some upgrades. This is particularly related to the key card system as the keys don’t work if they go near your phone. The staff were friendly on the whole and willing to help. The breakfast was lovely and the view was appreciated when eating in the restaurant.
2024년 3월에 2박 숙박함
답변 제공: Raisa GCM 님, 2024년 3월 23일
Dear Charlotte, Thank you for taking the time to provide us with your feedback. We appreciate your kind words regarding our friendly staff, lovely breakfast, and the enjoyable view from our restaurant.We apologize for any inconvenience caused by the key card system. We understand that this can be frustrating, especially when it interacts with mobile devices. Please rest assured that we are actively looking into solutions to improve this aspect of our property.Your comments are valuable to us as we strive to enhance our guests' experiences. We hope that despite this issue, you were able to enjoy your stay with us. Should you choose to stay with us again in the future, we will do our best to ensure a smoother and more enjoyable experience for you.If there's anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back again soon.Kind Regards, Raisa Guest Care Manager

6/10 - 괜찮아요

Sharon

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We could hear everyword spoken in the other rooms.. we could even hear someone being sick. Needs soundproofing
2024년 3월에 1박 숙박함

8/10 - 좋아요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, rooms are spotless , location is ideal 👌
2024년 3월에 1박 숙박함
답변 제공: Raisa Meeram GCM 님, 2024년 3월 10일
Dear Margaret, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spotless rooms and ideal location contributed to your experience. Providing a comfortable and clean environment for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back again soon for another fantastic stay!Kind Regards, Raisa

8/10 - 좋아요

mate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 3월 5일
Dear Mr. Mate,Thank you for taking the time to share your feedback and for choosing Mercure Manchester Piccadilly. We're delighted to hear that you had a positive experience during your stay. Your 4 out of 5 rating is greatly appreciated!If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we'd love to hear them. Our team is always here to ensure your future visits are even more enjoyable.Looking forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 3월 5일
Dear Mr. Janet,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your 4 out of 5 rating and value your input.Your comments are important to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Warm regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

Masatoshi 님, Osaka

가족 여행
좋아요: 청결 상태
部屋のヒーターあまり効かず寒かったです。何よりびっくりしたのが部屋の掃除が来ず、タオルも替えてもらえず3、4回言っても誰も来ず、5回目にしてやっと。担当替わったから来てくれた。何回も謝られ、かえって申し訳なく思いました。
2024년 2월에 2박 숙박함
답변 제공: Raisa GCM 님, 2024년 3월 3일
Dear Masatoshi, Thank you for taking the time to share your experience with us. We deeply apologize for the inconveniences you faced during your stay with us. It's truly disheartening to learn that the heater in your room wasn't functioning properly and that the cleanliness standards fell short of your expectations.We understand the importance of a comfortable and clean environment for our guests, and we sincerely regret that we did not meet these standards during your visit. Your feedback has been duly noted, and we assure you that we are taking steps to address these issues promptly.Regarding the delay in addressing your concerns, we acknowledge that our response time was not up to par, and we apologize for any frustration or discomfort this may have caused you. We have since implemented measures to ensure that similar incidents are handled more efficiently in the future.Please know that guest satisfaction is our top priority, and we are committed to providing you with a superior experience during your next visit. We would be grateful for the opportunity to make amends and restore your faith in our services.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to contact us directly.Kind Regards, Raisa Guest Care Manager

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel room was lovely and clean and a good size The staff was very friendly and helpful
2024년 2월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 29일
Dear Sharon,Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience at Mercure Manchester Piccadilly. Our team takes pride in maintaining clean and spacious rooms, and we're glad it made a positive impact on your stay. Your kind words about our friendly and helpful staff are truly appreciated. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Luke

2024년 2월에 1박 숙박함
답변 제공: Raisa Meeram GCM 님, 2024년 3월 20일
Dear Luke, Thank you for the fantastic review! We're thrilled that you had such a wonderful experience with us. Providing exceptional service is what we strive for, and we're thrilled to have achieved that with you. Your satisfaction is our ultimate reward, and we can't wait to welcome you back again soon.Kind Regards, Raisa Guest Care Manager

10/10 - 훌륭해요

Doreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great overnight stay x Thomas on the bar and dining room was lovey and very helpful.
2024년 2월에 1박 숙박함
답변 제공: Raisa GCM 님, 2024년 2월 25일
Dear Doreen, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great overnight stay and that Thomas provided excellent service at the bar and dining room.We greatly appreciate your kind words and will be sure to pass along your compliments to Thomas and the rest of our team. It's always wonderful to hear when our staff's efforts contribute to a memorable stay for our guests.We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Raisa Guest Care Manager

8/10 - 좋아요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a one night visit on a Saturday in February. Parking was very convenient at the hotel. We found the room clean but a little compact and we were disappointed that there wasn’t any chairs in the room so if you want to sit down you could only use the bed. We didn’t dine so I’m can’t comment here. The hotel was busy ad seemed well maintained.
2024년 2월에 1박 숙박함
답변 제공: Alex C GCM 님, 2024년 2월 23일
It sounds like your stay at Mercure Manchester Piccadilly had positive aspects, such as convenient parking and a clean room. It's unfortunate, though, that the room was a bit compact and lacked chairs for seating. This is valuable feedback for us, as it helps to understand what amenities guests expect and where we can improve.It's good to hear that our hotel seemed well-maintained, even during a busy period. This suggests that our hotel staff is doing a good job of keeping the property in good condition.Overall, it seems like your stay was satisfactory, but there are areas for improvement, such as room size and amenities. This kind of feedback is valuable , as it helps to identify areas for improvement and ensure a better experience for future guests.

8/10 - 좋아요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only one thing the restaurant times, when your in at 9.15pm and you wave the girl waitress over and she decides to clear the table instead of serving you, and then to finally get hold of some one els for them to say they have stopped serving, we have a drink and they serve another table with food. Not happy. Until then I would say perfect hotel, staff friendly
2024년 2월에 2박 숙박함
답변 제공: Alex C GCM 님, 2024년 2월 21일
Thank you for providing more details about Claes's stay at Mercure Manchester Piccadilly. It's unfortunate that the experience at the restaurant was not up to par. Being told that the restaurant has stopped serving when other tables are still being served can understandably be frustrating.It seems like the timing of the restaurant's closing and the communication between the waitstaff and the guests could be improved. This feedback is valuable for the hotel, as it helps them identify areas for improvement and ensure a better experience for future guests.It's good to hear that you found the hotel staff friendly, until the restaurant incident, the stay was perfect. Hopefully, the hotel can address the issue with the restaurant timing and ensure that all guests have a positive dining experience

10/10 - 훌륭해요

Trudy

Really nice hotel and the staff are so helpful
2024년 2월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 17일
Dear Trudy,Thank you so much for your kind words and fantastic 5-star rating! We're delighted to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Our team takes pride in providing excellent service, and it's wonderful to know that you found them to be so helpful.We look forward to welcoming you back for another enjoyable experience in the future.Best regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

Serra

2024년 2월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 13일
Dear Serra,Thank you for taking the time to share your feedback with us. We appreciate your input and are glad to hear your thoughts. If there's anything specific you'd like to discuss further or if there are areas where we can improve, please feel free to let us know. We value your perspective and hope to have the opportunity to welcome you back for an even better experience.Best regards,Deep ShahGuest Relations Manager

8/10 - 좋아요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a really well located hotel in central Manchester. It was clean & comfortable, the tea making facilities in the room were welcomed. However, it does suffers from street noise but once the teams stop at midnight, it's fairly quiet.
2024년 2월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 12일
Dear Helen,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We're thrilled to hear that you found our hotel to be well-located and appreciated the cleanliness and comfort we strive to provide.It's wonderful to know that the tea-making facilities added to your overall experience. We understand that street noise can be a concern, but we're pleased that it quieted down after midnight, allowing for a more restful stay.We appreciate your valuable input, and we look forward to welcoming you back for another enjoyable stay.Best regards,Deep ShahGuest Relations Manager

2/10 - 너무 별로예요

william

좋아요: 직원 및 서비스
There are better hotels in Manchester
Stayed here many times without any problems but this stay was shocking. It queued for 30 minutes to check in. Hotel was very busy. Only two members of staff on reception. Lifts are a nightmare. Once i checked in it took over 10 minutes to get to the 7th floor because the lifts are wholly inadequate when the hotel is busy. The room was freezing cold. I literally dropped my stuff and headed out. Didnt return to my room till after 11pm. I tried to get the heating to work but it only blew out cold air. Next morning there was no hot water and the towel rail was cold. I had a luke warm in shower in a freezing cold bathroom. When leaving myself and two young girls decided to take the stairs after 10 minutes of waiting for a lift. We used the stairs to the immediate right of the lifts. There was no proper signage on the stairs and we found ourselves in the linen room on what i think was the 1st floor. This is a serious security risk putting staff and customers risk. All theses points were discussed when i checked out and was given a full refund.
2024년 2월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 10일
Dear William,Thank you for taking the time to share your recent experience at Mercure Manchester Piccadilly. We sincerely apologise for the inconveniences you encountered during your stay. Your feedback is invaluable to us, and we appreciate your patience.We're genuinely sorry to hear about the issues with check-in, the lifts, and the room conditions. Please rest assured that we are actively addressing these concerns to improve our services. Your comments about the lack of proper signage in the stairwell are duly noted, and we are taking steps to rectify this for the safety of our guests and staff.We understand the importance of a comfortable stay, and we regret that we fell short of your expectations. We're glad you brought these matters to our attention during your checkout, allowing us the opportunity to make amends by providing a full refund.Your feedback will be used as a learning tool to enhance our guest experience. We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Deep ShahGuest Relations Manager

8/10 - 좋아요

Matt

가족 여행
좋아요: 직원 및 서비스
Pleasant stay and experience
2024년 2월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 10일
Dear Matt,Thank you for choosing Mercure Manchester Piccadilly for your stay and taking the time to share your feedback! We're thrilled to hear that you had a pleasant stay and a positive experience. Your four-star rating is greatly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Deep ShahGuest Relations Manager

8/10 - 좋아요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much improved since last visit a year ago.
2024년 1월에 4박 숙박함
답변 제공: Raisa GCM 님, 2024년 2월 8일
Dear Ronnie, We're thrilled to hear that your recent experience was much improved compared to your visit a year ago! Thank you for noticing the changes, and we appreciate your continued support. If there's anything else we can do to enhance your stay further, please let us know.Kind Regards, Raisa Meeram Guest Care Manager

4/10 - 별로예요

Abigail

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location but that's about it...
The whole property is tired and dated. We had booked a double bed but got two singles pushed together - we were just staying one night and got in late so no time to complain and bother to switch rooms really. We had the 'do not disturb' sign on in the morning but the housekeeping man was loudly knocking on our door at 9am to ask when we were checking out? The whole room didn't seem too clean. We had a lot of noise from people in the coridoors and adjacent rooms in the middle of the night - and we couldn't have a glass of water due to no cold water coming out the tap, it was only warm water! Wouldn't stay again, especially at just under £200 for one night on a saturday!
2024년 2월에 1박 숙박함
답변 제공: Raisa GCM 님, 2024년 2월 8일
Dear Abigail, We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is invaluable, and we'll address these concerns with our team to improve our service and facilities. Thank you for bringing these matters to our attention. Many Thanks, Raisa Meeram Guest Care Manager

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for an overnight stay to see a show at the ao arena.
2024년 2월에 1박 숙박함
답변 제공: Raisa GCM 님, 2024년 2월 8일
Dear Helen, We're delighted to hear that our hotel was perfect for your overnight stay to see a show at the AO Arena! Thank you for sharing your experience with us.Many Thanks, Raisa Meeram Guest Care Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Litt skuffet over tilstanden til rommet. Fremstår ganske slitent og gammelt. Går ikke an å lufte så var ganske dårlig luft. Første gang jeg er på et hotell uten kjøleskap. Det positive var personalet og at det er sentralt.
2024년 2월에 2박 숙박함
답변 제공: Raisa GCM 님, 2024년 2월 8일
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with the condition of the room and the lack of ventilation and fridge. We appreciate your positive comments about our staff and central location. Your feedback helps us improve, and we will take your comments into consideration to enhance our guest experience.

10/10 - 훌륭해요

Araminta

2024년 2월에 1박 숙박함
답변 제공: Raisa GCM 님, 2024년 2월 8일
Dear Araminta, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our product/service. Your feedback means serves as a great motivation for our team to continue delivering excellence. We truly appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing us!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 2일
Dear Guest,Thank you for taking the time to share your feedback with us. We value all guest opinions, and we're sorry to hear that your experience fell short of expectations. We'd appreciate the opportunity to learn more about your stay and address any specific concerns you may have. Please feel free to reach out to us directly so we can better understand your perspective.Best regards,Deep ShahGuest Relations Manager

2/10 - 너무 별로예요

Duncan

2024년 1월에 1박 숙박함
답변 제공: Raisa Meeram GCM 님, 2024년 3월 20일
Dear Duncan, We're truly sorry to hear about your disappointing experience. Your feedback is crucial for us to understand where we fell short and how we can improve. We'd like to extend our sincerest apologies and invite you to reach out to us directly so we can address your concerns and hopefully regain your trust.Kind Regards, Raisa Guest Care Manager

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service we received whilst we checked in was exceptional. Room we had was lovely, very modern and a great view however the bed and pillows weren't the best. Bathroom a bit tired, with the toilet squeezed in to the corner
2024년 1월에 2박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 2월 1일
Dear Robert,Thank you for taking the time to share your feedback on your recent stay at Mercure Manchester Piccadilly. We are delighted to hear that you were impressed with our check-in service and enjoyed the modernity and view of your room.Your comments about the bed, pillows, and bathroom are duly noted, and we appreciate your honest input. We continuously strive to enhance our guests' experience, and your insights are invaluable in this regard.We hope to welcome you back in the future for an even more enjoyable stay.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay over to see Depeche Mode.
Nice functional hotel close to Manchester Piccadilly station. Just a short stay over to attend Manchester Arena. Hotel was as expected as we had stayed at Mercure hotels previously with the expectations of a good hotel and facilities.
2024년 1월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 1월 31일
Dear John,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that your stay at Mercure Manchester Piccadilly met your expectations. It's fantastic to know that our location and facilities contributed to a pleasant experience, especially during your visit to the Manchester Arena. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Best regards,Deep ShahGuest Relations Manager

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good weekend option
Standard hotel budget hote but staff were super friendly and helpful so quite happy to stay again
2024년 1월에 2박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 1월 31일
Dear Michael,Thank you for choosing Mercure Manchester Piccadilly for your stay, and for taking the time to share your feedback. We're thrilled to hear that you found our staff super friendly and helpful – we believe they are our greatest asset!While we're pleased you had a generally positive experience, we'd love to know how we can turn that 8 into a perfect 10 on your next visit. Your input is invaluable, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will come back to this hotel again. On-site parking (although not cheap) plus really clean rooms. Spacious. Great location
2024년 1월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 1월 31일
Dear Lisa,Thank you so much for your fantastic review! We're thrilled to hear you had a wonderful stay and enjoyed our clean, spacious rooms. We appreciate your feedback on the on-site parking and are glad you found our location convenient. We look forward to welcoming you back on your next visit!Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Chloe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 1월 31일
Dear Chloe,Thank you so much for your wonderful 10 out of 10 rating! We're thrilled to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Your positive feedback means a lot to us, and we hope to welcome you back soon for another fantastic experience.Best regards,Deep ShahGuest Relations Manager

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Birthday weekend
On arrival paid for an upgrade £21. View was good but thats it. Room wasnt as clean as it should have been. Part of skirting board hanging off. Bed sheet not tucked in. Window frames disgusting with dirt. Lamp didnt work, USB charging points by bed didn't work. Will not stay here again
2024년 1월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 1월 30일
Dear Brian,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We take your comments seriously and will address the issues you've highlighted to improve our services. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved experience.Best regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

Carolanne

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Looked fancy when you walked in but the rooms were quite average. I read reviews that said it had a refurb, but the refurb in the rooms was clearly just a lick of paint and furniture painted a different colour. Check in was quite lengthy. We had breakfast included which had a great selection.
2024년 1월에 1박 숙박함
답변 제공: Deep Shah Guest Relations Manager 님, 2024년 1월 28일
Dear Carolanne,Thank you for taking the time to share your feedback on your recent stay at Mercure Manchester Piccadilly. We appreciate your honest review.We're glad to hear that you enjoyed the fancy ambiance upon arrival and the variety offered at breakfast. However, we're sorry to learn that the room didn't quite meet your expectations despite our recent refurbishment efforts.Your insights on the check-in process are valuable, and we'll certainly look into ways to streamline this for a more efficient experience in the future.We hope to have the opportunity to welcome you back and provide an even better stay.Best regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

Helen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Security issue.
Check in was simple and the room was basic which was fine for what we needed. The door didnt shut on its own so you had to fully force it closed, same with the bathroom door....which was not idea until we came back after breakfadt and realise the main door was wide open after housekeeping had visited. Reported it to the front desk and they were more worried about the condition of the door than the fact it was left open.
2024년 1월에 2박 숙박함
답변 제공: Deep Shah 님, 2024년 1월 28일
Dear Helen,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Manchester Piccadilly. We appreciate your honest review.We're pleased to hear that your check-in process was straightforward and that the room met your basic needs. However, we apologize for the inconvenience you experienced with the doors in your room. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable stay for our future guests.We understand the importance of security and are sorry for any concerns caused by the door not closing properly and being left open. Rest assured, we are taking steps to rectify this and appreciate your understanding.Your comments will be shared with our team to improve our services. If you have any further concerns or if there's anything else you'd like to share, please feel free to reach out to us directly.Thank you for choosing Mercure Manchester Piccadilly, and we hope to have the opportunity to welcome you back for a more seamless experience.Best regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

Dan

2024년 1월에 1박 숙박함
답변 제공: Raisa Meeram GCM 님, 2024년 3월 20일
Dear Dan, Thank you for your feedback! We're constantly striving to improve, and your insights are valuable to us. If there's anything specific you think we could do better, please feel free to let us know. Kind Regards, Raisa Guest Care Manager

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time I’ve stayed whilst on business . Great rooms , clean & comfortable. Nice big tv . Fab breakfast
2024년 1월에 1박 숙박함
답변 제공: Deep Shah 님, 2024년 1월 24일
Dear Richard,Thank you so much for choosing Mercure Manchester Piccadilly for your second business stay! We're thrilled to hear that you enjoyed our great rooms, clean and comfortable environment, and fabulous breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean & welcoming.
2024년 1월에 1박 숙박함
답변 제공: Deep Shah 님, 2024년 1월 22일
Dear David,Thank you so much for your fantastic 5 out of 5 rating for Mercure Manchester Piccadilly! We truly appreciate your kind words. Your satisfaction is our top priority, and we're thrilled to hear that you had a wonderful experience. We look forward to welcoming you back for another exceptional stay.Best regards,Deep ShahGuest Relations Manager

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom wasn’t clean and there was what sounded like a party in the room next door until 5am
2024년 1월에 1박 숙박함
답변 제공: Deep Shah 님, 2024년 1월 16일
Dear David,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. Rest assured, we take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future.We hope you'll give us another chance to exceed your expectations on your next visit.Best regards,Deep ShahGuest Relations Manager

4/10 - 별로예요

Jade

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Deep Shah 님, 2024년 1월 16일
Dear Jade,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your input, and I'm sorry to hear that your experience fell short of expectations. Your comments are valuable to us as we strive to improve our services.If you have any specific details or concerns you'd like to share, please feel free to reach out to us directly. We're committed to making every guest's stay enjoyable, and your insights will help us in that endeavour.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Mohammed A M

2024년 1월에 2박 숙박함
답변 제공: Deep Shah 님, 2024년 1월 16일
Dear Mohammed A M,Thank you so much for your fantastic 10/10 rating! We're thrilled to hear you had a wonderful experience at Mercure Manchester Piccadilly. Your feedback means a lot to us, and we hope to welcome you back soon for another exceptional stay.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Deep Shah, Sr. GRM 님, 2024년 1월 8일
Dear Mr. Gregory,Thank you for taking the time to share your feedback and for giving Mercure Manchester Piccadilly a perfect 10 out of 10 rating. We're delighted to hear about your positive experience.If you have any specific comments or suggestions, feel free to share them with us. We look forward to welcoming you again in the future.Best Regards,Deep ShahSr. Guest Relations Manager

2/10 - 너무 별로예요

nick

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
On arrival, £24 for 24 hours parking... not great really. Location is central, which is great. However not so great when your offered drugs or asked for spare change on every street corner is not great. Got in shower to discover 1 towel between 2 of us... there was a hand towel but it was filthy with makeup stains. Got out the shower - Hair dryer doesnt work.. staff were apologetic and replaced. The room - we booked a privilege room. Doesnt look anything like the photos and if you like a good nights sleep this hotel is absolutely not for you. The matresses as others have mentioned, are like slabs of concrete. Very dated. We arrived back to the hotel after a nighr at the AO arena only to find we had to ring a bell and wait to be let back in 😂.. Lastly, the good old full English - Not buffet as we were told. We had to order. Bacon - completely inedible as in dog treat... Eggs - snotty, didnt fancy food poisoning so also non edible So.-. All in all - completely avoid.
2024년 1월에 1박 숙박함
답변 제공: Deep Shah, Sr. GRM 님, 2024년 1월 8일
Dear Nick,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced during your stay at Mercure Manchester Piccadilly. Your comments are invaluable, and we regret that we fell short of meeting your expectations.We appreciate your patience with the parking and the inconvenience caused by the street environment. It's disheartening to hear about the cleanliness issues and maintenance issues you encountered in your room. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made.We're also sorry to hear about your experience with the sleep quality and the inconvenience upon returning to the hotel. Please know that your comments regarding the breakfast quality have been shared with our kitchen team for immediate review.We understand your disappointment, and we genuinely hope you'll consider giving us another chance to provide you with the high-quality experience we strive to offer our guests. If you choose to return, we'll make every effort to turn your experience around.Thank you for bringing these matters to our attention.Best regards,Deep ShahGuest Relations Manager

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very central
2023년 12월에 2박 숙박함
답변 제공: Deep Shah, Sr. GRM 님, 2024년 1월 8일
Dear Patrick,Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear you enjoyed your stay at Mercure Manchester Piccadilly. Your positive feedback means a lot to us. If there's anything specific you'd like to share about your experience, we'd love to hear it. We look forward to welcoming you back in the future.Best regards,Deep ShahGuest Relations Manager

2/10 - 너무 별로예요

Breeze

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bed is so uncomfortable. We’ve stayed twice this month and both times something was broken. Last time it was the bath, this time it was the air con.
2024년 1월에 1박 숙박함
답변 제공: Raisa Meeram GCM 님, 2024년 1월 7일
Dear Breeze, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort and inconvenience you experienced during your recent stays It is disheartening to learn that the bed was uncomfortable, and we regret any impact this had on your overall experience. Your comfort is our priority, and we are committed to addressing the issue promptly. Please be assured that we will investigate the matter and take necessary measures to improve the quality of our bedding.We are also sorry to hear about the maintenance issues you encountered, including the broken bath during your previous stay and the malfunctioning air conditioning on your latest visit. Your feedback is invaluable, and we will be conducting a thorough review of our maintenance procedures to prevent such issues from occurring in the future.Your satisfaction is of utmost importance to us, and we genuinely appreciate your continued patronage despite these challenges. To express our apologies, we would like to offer you a complimentary stay on your next visit, along with an assurance that we are actively working to address the concerns you raised.Thank you for bringing these matters to our attention, and we look forward to the opportunity to make amends and provide you with a superior experience in the future.Kind Regards, Raisa Guest Care Manager

10/10 - 훌륭해요

Tyler

2023년 12월에 1박 숙박함
답변 제공: Raisa Meeram GCM 님, 2024년 1월 7일
Dear Tyler,Thank you for taking the time to rate your recent stay at our hotel with a perfect 5 out of 5! We are delighted to learn that you had a positive experience, and your satisfaction is our greatest reward.If you have any specific highlights or additional feedback about your stay that you would like to share, please feel free to let us know. We are always eager to hear from our guests and ensure that we continue to provide exceptional service.Once again, thank you for choosing the Mercure Manchester Piccadilly, and we look forward to the opportunity of welcoming you back for another outstanding stay in the future.Warm regards,Raisa Meeram Guest Care Manager

10/10 - 훌륭해요

Reeann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Raisa GCM 님, 2024년 1월 5일
Dear Reeann, Thank you for your fantastic 5 out of 5 rating! We are absolutely delighted to hear that you had a wonderful experience at our hotel.Our team strives to provide the best possible service, and it's incredibly rewarding to see that reflected in your rating. If there are specific aspects of your stay that stood out to you or if there's anything you believe we can do to make future visits even more enjoyable, please feel free to let us know.We appreciate your support and look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mercure Manchester Piccadilly Hotel. Best regards,Raisa Meeram Guest Care Manager