고급 침구, 필로우탑 침대, 객실 내 금고, 각각 다르게 가구 비치

레지던스 인/여관 바이 메리어트 맨체스터 피카딜리 여행 후기

4 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 287개 이용 후기 중 197개" "
평점 8 - 좋아요. 287개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 287개 이용 후기 중 24개" "
평점 4 - 별로예요. 287개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 287개 이용 후기 중 4개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Suhyung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Optimal choice for a long-term biz trip
It was very cozy and comfortable. Staffs are very kind and friendly. There is a ALDI market near by hotel so that it is easy to cook by oneself. However, one disadvantage thing was no frying fan in there.
2023년 10월에 23박 숙박함
답변 제공: Alex 님, 2023년 11월 2일
Dear Suhyung,Thank you for your excellent review! We're thrilled to hear that Residence Inn was your optimal choice for your long-term business trip.We're delighted to know that you found our accommodations cozy and comfortable, and we appreciate your kind words about our friendly and helpful staff. Your feedback about the nearby ALDI market is valuable for future guests who may want to cook for themselves, and we're glad you found it convenient.We understand your concern about the lack of a frying pan, and we apologize for any inconvenience this may have caused. Your feedback helps us improve, and we'll certainly consider this when making enhancements to our facilities.Thank you for choosing Residence Inn, and we hope to have the pleasure of hosting you again on your next trip. Safe travels!

8/10 - 좋아요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 22일
Thank you for the 4/5 rating! I'm glad you had a positive experience. If there's anything specific we can improve, please let us know. We look forward to serving you again!

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was very nice but could have been more organised as to where everything is.
2024년 5월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 20일
Dear Christina,Thank you for your feedback! We're glad you enjoyed the breakfast and appreciate your suggestion on improving the organization. We'll work on making it easier to find everything. Hope to see you again soon!

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel location was good for a short weekend in Manchester. Not much around the hotel but a short walk into the city centre. Rooms were clean and well maintained and the staff were great however breakfast was a little disappointing, very cramped area to get food and limited choice i.e. no sausage.
2024년 5월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 12일
Dear Greg,Thank you for your feedback. We appreciate your kind words about our convenient location, well-maintained rooms, and friendly staff. We apologize for any inconvenience you experienced with breakfast. Please know that we replenish breakfast items until breakfast ends at 10:30 on Sundays. We'll take your feedback into consideration to improve the breakfast experience for our guests. We hope to welcome you back for an even better stay in the future.

8/10 - 좋아요

Sian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely stay. Convenient to shops and station. Great service and very helpful staff. One male member of staff who checked us in was particularly accommodative and welcoming.
2024년 5월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 12일
Dear Sian,Thank you for your positive review! We're delighted to hear that you had a lovely stay and found our location convenient. It's wonderful to know that you received great service from our staff, especially the male member who checked you in. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel only a few minutes walk from nearby amenities, staff where helpful and friendly. Unfortunately a lot of building work nearby continued past midnight so pretty noisy.
2024년 5월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 7일
Thank you for your feedback! We're delighted you appreciated our convenient location and friendly staff. We apologize for any inconvenience caused by the nearby construction noise. We'll strive to address this for a better experience in the future. Hope to host you again soon!

10/10 - 훌륭해요

Atsuko

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien ! C’est gentil !
2024년 5월에 2박 숙박함
답변 제공: Alex 님, 2024년 5월 7일
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Victor 님, somerset

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 7일
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

HUSSEIN 님, Deayah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay. Nice staff
2024년 4월에 2박 숙박함
답변 제공: Alex 님, 2024년 5월 2일
Dear Hussein,Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our staff. We hope to welcome you back soon!

10/10 - 훌륭해요

rosie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here before and again found the hotel a great place to stay. The rooms are spacious, stylish, clean and well equipped. The studios and suites benefit from cooking facilities which are great for a quick meal.
2024년 4월에 1박 숙박함
답변 제공: Alex 님, 2024년 4월 27일
Thank you for choosing to stay with us again and for sharing your positive experience! We're delighted to hear that you found our hotel to be a great place to stay once more. It's wonderful to know that you appreciated the spaciousness, style, cleanliness, and amenities of our rooms. We're glad that the cooking facilities in the studios and suites added convenience to your stay. We look forward to welcoming you back for another great experience in the future!

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great stay....lovely staff at check in and great room....more like an apartment...well stocked kitchen etc.
2024년 4월에 2박 숙박함
답변 제공: Alex 님, 2024년 4월 22일
Dear Stephen,Thank you for your outstanding review! We're thrilled to hear that you had a great stay and that you found our staff at check-in lovely. It's wonderful to know that you enjoyed your room, which sounds like it offered a cozy and well-equipped apartment-like experience. Providing a comfortable and convenient stay is our priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

Tomasz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Alex 님, 2024년 4월 22일
Dear Tomasz,Thank you for leaving a 5/5 rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Bruce

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Alex 님, 2024년 4월 17일
Thank you for taking the time to leave a rating for your recent stay. We appreciate your feedback, as it helps us identify areas where we can improve to better serve our guests. If you have any specific comments or suggestions you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 - 좋아요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Alex 님, 2024년 4월 17일
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 - 훌륭해요

ali 님, Witham

2024년 3월에 4박 숙박함
답변 제공: Alex 님, 2024년 5월 22일
Thank you so much for the 5/5 review! I'm thrilled to hear you had a great experience. If there's anything else I can assist you with, please don't hesitate to let me know!

8/10 - 좋아요

ARIADNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La ubicación para ir al estadio del Manchester City es ideal, hay una pizzería cerca llamada ruddys muy buena.
2024년 3월에 3박 숙박함
답변 제공: Alex 님, 2024년 4월 5일
¡Gracias por tu comentario! Nos alegra saber que nuestra ubicación cerca del estadio del Manchester City fue conveniente para ti. ¡Y gracias por la recomendación de la pizzería Ruddys! Esperamos verte de nuevo en el futuro

10/10 - 훌륭해요

SATHISH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best
2024년 3월에 2박 숙박함
답변 제공: Alex 님, 2024년 4월 1일
Dear Sathish,Thank you for the fantastic 5-star review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

8/10 - 좋아요

Sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful. Breakfast was also very good and very clean area. Area a little cramped. No dining restaurant. No bar. Tea in room not replenished on last night. The room is in need of some maintenance. The rug on one side of the bed dangerous. Didn’t feel it was 4 star quality overall. 3 star at best.
2024년 3월에 3박 숙박함
답변 제공: Alex 님, 2024년 3월 27일
Dear Sheila,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly and helpful, and enjoyed our delicious breakfast in a clean environment. We apologize for any inconvenience caused by the limited beverage options and the lack of dining restaurant and bar facilities.Regarding your concerns about the room, we appreciate your observations and will certainly address them promptly to ensure our guests' safety and comfort. Additionally, we apologize for the oversight in not replenishing the tea in your room on the last night of your stay.We do offer a pizza menu in the evenings along with a selection of beverages, and we regret if this was not adequately communicated during your stay.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.

10/10 - 훌륭해요

Carol

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great apartment, spacious with well equipped mini kitchen. Easy to walk everywhere, close to the Northern Quarter and convenient for Piccadilly train station. Breakfast was included so that was great - it was very busy on the Saturday morning though. Staff were friendly and polite, even when they were busy. The rooms were warm so check / adjust the thermostat when you arrive. There was a security deposit which was returned within a day or two of our stay, but we had been warned it may take up to five days. It’s a city centre hotel so you may get some noise outside when people leave the clubs and make their way home. There is a lot of building work in the area - this didn’t affect us as we were staying over the weekend. Overall a great stay.
2024년 3월에 2박 숙박함
답변 제공: Alex 님, 2024년 4월 1일
Dear Carol,Thank you for the fantastic 5-star review! We're thrilled you enjoyed our spacious apartment with a well-equipped mini kitchen and found our location convenient. We appreciate your feedback about breakfast and will work to improve service during busy times. It's wonderful to hear you found our staff friendly and accommodating. We'll also ensure our guests are informed about thermostat adjustments for optimal comfort. We're glad your security deposit was promptly returned. Your comments about potential noise and nearby construction are noted. We're delighted you had a great overall stay and hope to welcome you back soon!

10/10 - 훌륭해요

Jack

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 26일
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. Looking forward to welcoming you back soon!

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was good size and the shower was hot and strong pressure. Breakfast was amazing and a highlight!
2024년 3월에 2박 숙박함
답변 제공: Alex 님, 2024년 3월 24일
Dear Paul,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our room size comfortable, with a hot and invigorating shower experience. It's fantastic to know that our breakfast left a lasting impression and became a highlight of your visit. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future! If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.

10/10 - 훌륭해요

Anthony

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great city hotel. Very friendly and helpful staff. Quiet location. Comfortable bed and good sized room. Would book again. A
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 21일
Dear Anthony,Thank you for the 5-star review! We're thrilled to hear that you enjoyed your stay at our city hotel. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated the quiet location. We're glad you found the bed comfortable and the room spacious. We look forward to welcoming you back again for another great experience!

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great staff
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 21일
Dear Robert,Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our priority, and we're glad our team made your stay enjoyable. We hope to welcome you back again soon!

10/10 - 훌륭해요

Wing Chi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and Big Room. service really good.
2024년 3월에 2박 숙박함
답변 제공: Alex 님, 2024년 3월 21일
Dear Wing Chi,Thank you for the 5-star review! We're glad you enjoyed your stay with us, found the room clean and spacious, and appreciated our service. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Tunbosun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely residence.
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 11일
Dear Tunbosun,Thank you for your kind words! We're thrilled to hear you enjoyed your stay.

10/10 - 훌륭해요

Nigel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Modern spacious room with good facilities
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 11일
Dear Nigel,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our modern, spacious rooms and facilities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad we hit the mark for you. We hope to have the pleasure of welcoming you back again soon!

10/10 - 훌륭해요

Susie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant apartment for a 2 night stay in walking distance of the station and town centre. The staff were lovely and the room was spacious, clean and well-equipped. Breakfast was excellent. Would definitely stay again in visiting Manchester.
2024년 3월에 2박 숙박함
답변 제공: Alex 님, 2024년 3월 11일
Dear Susie,Thank you for sharing your experience with us! We're delighted to hear that you had a brilliant stay and enjoyed our convenient location, spacious and well-equipped room, and excellent breakfast offerings. It's wonderful to know that our staff left a positive impression on you as well. We can't wait to welcome you back on your next visit to Manchester!

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 7일
Dear Cynthia,Thank you for your positive review! We're glad you enjoyed your stay and appreciated our lovely rooms and excellent service. We hope to welcome you back soon!Kind Regards,

8/10 - 좋아요

martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic room
2024년 3월에 1박 숙박함
답변 제공: Alex 님, 2024년 3월 5일
Dear Martin,Thank you for your review! We're delighted to hear that you enjoyed your stay and found our room fantastic. Your satisfaction is our priority, and we're glad we could provide you with a comfortable experience. If there's anything else we can do to improve your next visit, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 23일
Dear Alice,Thank you so much for your glowing review! We're thrilled to hear you had such a positive experience with us.

8/10 - 좋아요

Jack

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad at first; but staff turned it around for me
First room had rubbish left under the bed so asked to be moved to one that has been cleaned correctly. Was upgraded to one of the best rooms available. This was an excellent room, basically an entire apartment. The guy at breakfast is very helpful and friendly. The only annoyance is they insist on seeing photo ID at check in which I don’t carry because nobody asks for it these days, you have all my info from the booking. So had to text someone at home to send me a photo of it.
2023년 11월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 21일
Dear Jack,Thank you for your feedback. We apologize for the initial inconvenience with your room but are glad to hear that our staff could swiftly resolve the issue and provide you with an excellent experience. We appreciate your kind words about our upgraded accommodations and our friendly breakfast staff. Regarding the photo ID requirement, we'll review our procedures to ensure a smoother check-in process for our guests. We hope to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Jiwon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 21일
Thank you for your review !

8/10 - 좋아요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower leaked --needs a new plastic sleeve on bottom of shower hey -keep your staff they are good
2024년 2월에 3박 숙박함
답변 제공: Alex 님, 2024년 2월 21일
Dear Kerry,Thank you for your feedback. We're glad to hear that you found our staff to be good.We apologize for the inconvenience you experienced with the shower leak. Your comment has been duly noted, and we will address the issue promptly to ensure a more comfortable stay for our guests in the future.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

10/10 - 훌륭해요

Ausama

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 21일
Thank you for your review!

10/10 - 훌륭해요

Leah

2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 21일
Dear Leah,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 21일
Dear Janice,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

8/10 - 좋아요

Cath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location
Check in was poor. Small area to queue. Slow and crowded. Otherwise stay was great. Lovely room, huge bed. Breakfast was busy but worked well. Seating area a little cramped.
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 18일
Dear Cath,Thank you for your feedback! We appreciate your positive comments about your stay, including the lovely room and breakfast experience. We apologize for any inconvenience during check-in and note your observations about the queue area and breakfast seating. We'll certainly take these into consideration for improvements. We hope to welcome you back soon for an even smoother experience!

10/10 - 훌륭해요

Surinder

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnificent Stay
Absolutely magnificent thank you to the entire staffing team for a wonderful stay and helpful service
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 18일
Dear Surinder,Thank you for your glowing review! We're thrilled to hear that you had a magnificent stay and that our staff provided helpful service. We truly appreciate your kind words and look forward to welcoming you back again soon!

10/10 - 훌륭해요

Pui Yi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent front desk service
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 - 좋아요

Alannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely 1 night trip
Stayed here with my mam for 1 night. We got a lovely welcome by Vicky and the room looked just like the pictures! There is building works going on next door but didn't bother us apart from a strong vibration around 9:30am in the morning. Well equipped with toiletries/washing up/cooking equipment. Lovely and clean apart from some parts of the walls (splashes of product/makeup etc) that just needed a wipe over and some minor damage in the bathroom (chips on sink and in bath). Amazing huge TV's and a hairdryer that actually has some power! Breakfast was complimentary and better than expected, with great service from the staff who kept things well stocked up. Some may find the language barrier with some staff slightly difficult but we would definitely stay here again and a suite is great for a longer trip!
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Dear Alannah,Thank you for sharing your feedback with us! We're delighted to hear that you and your mom enjoyed your stay and received a warm welcome from Vicky. We're glad that the room lived up to your expectations and that you found it well-equipped with amenities.We apologize for any inconvenience caused by the building works nearby and the vibration you experienced in the morning. Your comments regarding the cleanliness of the room have been noted, and we will ensure that our housekeeping team pays closer attention to those areas in the future.It's wonderful to hear that you were pleasantly surprised by the complimentary breakfast and the great service provided by our staff. We appreciate your understanding regarding any language barriers you encountered, and we will continue to work on improving communication with all guests.We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another great experience, perhaps for a longer trip next time!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

6/10 - 괜찮아요

Fabio

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel and in good location as you can walk to city centre. I totally disagree with the £10 per hour early check-in charge when my room was already ready....definitely not a good customer service move.
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Dear Fabio,I understand your concern regarding the check-in time. We advertise our standard check-in time as 3 PM to ensure that rooms are properly prepared and ready for guests' arrival. While we do our best to accommodate early check-in requests whenever possible, availability is dependent on various factors such as room readiness and current occupancy levels.We offer complimentary early check-in as a benefit to our Bonvoy members who book directly with us, subject to availability. However, we also recognize that this may not always be feasible due to operational constraints.We apologize if there was any miscommunication regarding your expectations for early check-in. Your feedback is valuable to us, and we will use it to improve our communication and service offerings in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 - 훌륭해요

Blessing

2024년 2월에 2박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 - 좋아요

Ildiko

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very kind and obliging. Cleanliness could be better. The room was lovely and comfortable.
2024년 2월에 2박 숙박함
답변 제공: ALex 님, 2024년 2월 17일
Dear Ildiko,Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our staff to be kind and obliging, and that you enjoyed the comfort of your room.We apologize for any cleanliness concerns you may have encountered during your stay. Your feedback is important to us, and we take it seriously. We will address these concerns with our housekeeping team to ensure that our standards are consistently met and exceeded.If you have any specific details or additional feedback regarding cleanliness issues, please feel free to share them with us. Your input helps us improve and provide a better experience for all our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

실제 이용하신 고객

Hidden gem
2024년 2월에 2박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Dear Guest,Thank you for your review! We're glad to hear that you found our hotel to be a hidden gem. Your satisfaction is important to us, and we're delighted that you enjoyed your stay overall.If there are any specific areas where you feel we can improve and earn that perfect 10/10 score from you, please don't hesitate to let us know. Your feedback helps us ensure that we continue to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for another great stay in the future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Room great, staff and organisation needs improving
Overall the hotel was pleasant the room was great! Unfortunately the check in process really needs reviewing and staff need to communicate better. We arrived at 4.30pm (check in starts at 3pm) the receptionist wrote our name down on a piece of paper and told to take a seat and wait. On questioning why I needed to do this I was told 'well it's the weekend and this is how we do things, it will take 30mins to get you checked in' not acceptable! The room was pleasant, spacious and clean, bed very comfortable. The breakfast was OK, poorly organised and quite chaotic and no tables but I did not expect much more considering the check in process.
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 17일
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the room to be great, spacious, and clean, and that you enjoyed the comfort of the bed. However, we sincerely apologize for any inconvenience caused during the check-in process and breakfast experience.Your comments regarding the check-in process have been noted, and we will review our procedures to ensure a smoother and more efficient experience for our guests, especially during busy times. Clear communication is essential, and we regret any confusion or frustration you experienced.Regarding breakfast, we apologize for the lack of organization and the chaotic atmosphere. We strive to provide a pleasant dining experience for all guests, and we will address the issues you mentioned to improve our service quality.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. If you have any further concerns or feedback, please feel free to reach out to us directly.Best regards,

6/10 - 괜찮아요

Pete

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room fantastic, well equipped and comfy. Breakfast very poor, small badly designed service area for a hotel this size. Mugs, bowls and plates in a corner so everyone was in everyone else's way, only eggs and beans left and couldn't get to the toaster because of so many people.
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 9일
Dear Pete, Thank you for your feedback. We're glad you found the room fantastic and well-equipped. Regarding breakfast, we apologize for any inconvenience you experienced. We do advertise peak times, but we understand your concerns about the service area and availability of food items. Your feedback is valuable, and we'll certainly take it into consideration for improvements. We hope you'll give us another chance to exceed your expectations in the future.

8/10 - 좋아요

Brijesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well maintained room and amenities
2024년 2월에 2박 숙박함
답변 제공: Alex 님, 2024년 2월 9일
Dear Brijesh,Thank you for your kind words! We're thrilled to hear that you enjoyed our well-maintained room and amenities during your stay. We hope to welcome you back soon for another great experience!

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for Piccadilly Gardens
2024년 2월에 2박 숙박함
답변 제공: Alex 님, 2024년 2월 7일
Thank you for your feedback Robert !

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lækker overnatning
Vi skulle opleve Manchester inden vi tog flyet retur til Danmark. Standarden på hotellet passer overens med rating fra de fleste gæster. Ligger placeringsmæssigt tæt på Picadelly stationen.
2024년 2월에 1박 숙박함
답변 제공: Alex 님, 2024년 2월 6일
Dear Brian, Thank you for the glowing review! We're delighted you enjoyed your stay with us and found our location convenient. Safe travels back to Denmark!