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시티 가든 그랜드 호텔 여행 후기

5 out of 5
시티 가든 그랜드 호텔
8008 Makati Avenue corner, Kalayaan Avenue, Makati, Manila

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1006개 이용 후기 중 662개" "
평점 8 - 좋아요. 1006개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 71개" "
평점 4 - 별로예요. 1006개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 19개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

JAE SUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2023년 12월 11일
Dear Mr. Jae,Thank you for awarding us a perfect score! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Byungkwon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2023년 8월 3일
Dear Mr. Byungkwon,Thank you so much for giving us a perfect score review! We are absolutely delighted to know that you had such a fantastic experience with us. Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Once again, thank you for choosing City Garden Grand Hotel and we can't wait to welcome you back soon for another outstanding experience!Sincerely,Alex BognotDuty Manager

10/10 - 훌륭해요

GONGYONG

2023년 6월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2023년 6월 21일
Dear Mr. Gongyong,Thank you for taking the time to give us a wonderful score. We are glad to know that you enjoyed your stay with us .We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Sincerely,Alex BognotDuty Manager

10/10 - 훌륭해요

Minchul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
그냥 좋음
2023년 4월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2023년 4월 26일
Dear Mr. Minchul,We are extremely grateful to receive your top-rated score. Likewise, we would like to express our appreciation for taking time to share your delightful review and we are glad to know that you enjoyed your stay with us. Thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Best Regards,Alex BognotDuty Manager

10/10 - 훌륭해요

Minchul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
가성비 좋음
2023년 4월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2023년 4월 26일
Dear Mr. Minchul,Thank you for taking the time to give us an amazing review. It gives us a big smile knowing that you have enjoyed your recent visit to City Garden Grand Hotel. We are truly heartened to receive your generous review and evaluation.We hope to be able to be of service to you once again in the near future.Sincerely,Alex BognotDuty Manager

10/10 - 훌륭해요

hoonseok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2023년 4월 26일
Dear Mr. Hoonseok,Thank you for taking the time to give us an excellent score. We are glad to have welcomed you here at City Garden GRAND Hotel. We are truly heartened to receive your generous review and evaluation.Looking forward to welcoming you again.At your Service,Alex BognotDuty Manager

10/10 - 훌륭해요

YouSun

2022년 12월에 6박 숙박함
답변 제공: General Manager 님, 2022년 12월 18일
Dear Mr. Yousun,Thank you for staying with us and for the perfect score! Hope your time in City Garden Grand Hotel was enjoyable and that you will plan to visit us again very soon.Always at your service,Christian TadeoHotel Duty Manager

8/10 - 좋아요

JOONSUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함
답변 제공: General Manager 님, 2022년 10월 20일
Dear Mr. Cho,I am honored that your experience at City Garden Grand Hotel left such a lasting impression! Thank you for sharing, and I hope to welcome you back again in the future.Always at your service,Christian TadeoHotel Duty Manager

6/10 - 괜찮아요

Joseph Joonyung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 10일
Dear Mr. Joseph,Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Always at your service,Mr. Richard ReazonGeneral Manager

10/10 - 훌륭해요

Sihwa

2022년 7월에 2박 숙박함
답변 제공: Richard Reazon 님, 2022년 7월 26일
Dear Mr. Sihwa, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

10/10 - 훌륭해요

BO SUNG

2022년 7월에 1박 숙박함
답변 제공: General Manager 님, 2022년 7월 18일
Dear Mr. Bo Sung, Many thanks for sharing such an awesome rating for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

8/10 - 좋아요

GIBAEK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 2박 숙박함
답변 제공: Richard Reazon OIC-General Manager 님, 2020년 12월 24일
Thank you for sharing such a thoughtful rating for City Garden GRAND Hotel. I take pride in saying that our team will readily go the extra mile whenever there is opportunity and I am very pleased that you have experienced it yourself as countless guests in the past likewise did. Rest assured that excellent customer service and guest journey shall remain our topmost priority. We look forward to more of your many future visits.

8/10 - 좋아요

dylan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 3박 숙박함
답변 제공: Richard Reazon OIC-General Manager 님, 2020년 11월 19일
Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Richard Reazon OIC-General Manager

10/10 - 훌륭해요

jisang

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 호텔
마카티에 위치한 가성비 높은 4성급 호텔
2020년 1월에 3박 숙박함
답변 제공: General Manager 님, 2020년 1월 24일
Dear Mr. Jisang, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

10/10 - 훌륭해요

CHANHEE

2019년 11월에 3박 숙박함

10/10 - 훌륭해요

MOONHEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함
답변 제공: General Manager 님, 2019년 12월 1일
Dear Mr. Moonhee, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

10/10 - 훌륭해요

Seunghoon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통이 너무 힘들어요
호텔은 좋은데 주변 교통이 너무 혼잡해요
2019년 11월에 2박 숙박함
답변 제공: General Manager 님, 2019년 11월 24일
Dear Mr. Seunghoon, Thank you for taking the time to review! Regret the inconvenience caused by traffic in the area. Traffic is a global challenge; hence we advise our guests to arrange their transportation in advance. We also encourage the use of mobile applications to provide alternative routes in case traffic is expected to the primary route. Nevertheless, my apologies for your experience. Meantime, I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

4/10 - 별로예요

Jihyun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: General Manager 님, 2019년 10월 31일
Dear Valued Guest, Thank you for taking the time to review! We would appreciate if you could further share your feedback with us regarding this. Please know that if you had any concerns during your stay, we would have been more than happy to assist. Nonetheless, I apologize for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

10/10 - 훌륭해요

ChangLae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: General Manager 님, 2019년 10월 28일
Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

2/10 - 너무 별로예요

sungchune

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함
답변 제공: General Manager 님, 2019년 10월 28일
Dear Valued Guest, Thank you for taking the time to review! We would appreciate if you could further share your feedback with us regarding this. Please know that if you had any concerns during your stay, we would have been more than happy to assist. Nonetheless, I apologize for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

10/10 - 훌륭해요

Hokwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족한 숙박
숙박은 만족합니다 청결상태,위치가 좋았고 직원들도 친절했습니다
2019년 9월에 3박 숙박함
답변 제공: General Manager 님, 2019년 9월 25일
Dear Valued Guest, We are glad to have been part of such a memorable experience. Thank you for your encouraging words and affirmation of our distinguished service. We look forward to welcoming you back and creating more unforgettable moments with you. Best Regards, Mirro Reperuga General Manager

6/10 - 괜찮아요

실제 이용하신 고객

The food are expensive n not that good
2019년 9월에 1박 숙박함
답변 제공: General Manager 님, 2019년 9월 24일
Dear Valued Guest, Thank you for taking the time to review! Regret that our price and food was not to your liking. Please know that our rates are competitive with other hotels in the area and that we are true to our promise in value for money for our guests. Likewise, please allow me to raise your food concern with our Culinary Team to review the procedures in place to improve food quality. Had you raised this concern to us, we could have checked the concern and made it up to you during your stay. Nevertheless, your feedback is well-noted by the management. My apologies for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 9월에 3박 숙박함
답변 제공: General Manager 님, 2019년 9월 22일
Dear Valued Guest, Thank you for taking the time to review! Regret any inconvenience caused. Please know that our team would have been happy to assist with any concern if this had been raised to us during your stay. Nevertheless, apologies for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

10/10 - 훌륭해요

Craig

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my go to hotel in manila!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

IluminadaLorna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice👌
2024년 3월에 1박 숙박함

8/10 - 좋아요

LOUIS E, MUDD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very professional staff
2024년 3월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 27일
Dear Mudd,Thank you for your feedback! We're delighted to hear that you found our staff to be very professional. Providing excellent service is our top priority, and we're pleased that our team's professionalism enhanced your experience. We look forward to welcoming you back again soon!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Josephine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 28일
Dear Ms. Josephine,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

2/10 - 너무 별로예요

Mark

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best thing about Filipinos are their hospitality, but the staff at City Garden are not. They act and tried to be professional about their job but lacking of hospitality. My first room had two problems, one, the air conditioner was not working properly and the television cable. We had to switch room. The second room the fridge was not working so they sent someone to fix it, which it did for a few hours. The next morning the fridge stop working so we have to throw away the food. The shower curtains was so short close to the above bathtub, so whenever you use it, theres a big chance of the floor getting wet. So we have to wipe it all the time and use the remaining face towel. But the most disappointing was that I never get any phone call from any staff to apologize for any inconvenience. Even when I checked out, all I heard was everything was paid and you’re good to go. No thank you for staying or apologize for the minor inconvenience. I will not stay here again.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Masataka 님, Matsubara Shi, Miyakenaka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 27일
Dear Mr. Masataka,Thank you so much for your 5-star review! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience with us. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location , and surroundings.
2024년 3월에 4박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 22일
Dear Mr. Adrian,Thank you for taking the time to share your feedback regarding our hotel's location and surroundings. We're glad to hear that you found them to your liking. Our team strives to provide guests with a convenient and enjoyable experience, and we're thrilled that you appreciated our location. We look forward to welcoming you back in the future!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

clayton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite hotel whenever I’m in Makati. Spacious rooms and bathrooms with comfortable beds and linens. The breakfast will satisfy a variety of cravings and the rooftop pool and bar is a great place to relax, catch some sun and watch the beautiful sunset. I’ve stayed here many times over the years and they never disappoint.
2024년 3월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 19일
Dear Mr. Clayton,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback with us. We're thrilled to hear that our hotel is your favorite whenever you're in Makati.It's fantastic to know that you find our rooms spacious and comfortable, and that you enjoy our breakfast offerings. We're delighted that our rooftop pool and bar provide you with a great place to relax, soak up the sun, and admire the beautiful sunset views.Your kind words about our consistent service mean a lot to us. We're committed to providing memorable experiences for our guests, and we're thrilled that we've been able to exceed your expectations time and time again.Thank you once again for your support and for choosing to stay with us. We look forward to welcoming you back for many more enjoyable stays in the future.At your Service, Alex BognotDuty Manager

8/10 - 좋아요

Jett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great stay, got the double king size room on accident was a fun time 😂
2024년 3월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 18일
Dear Mr. Jett,We're thrilled to hear that you had a great stay with us and enjoyed our room! Providing spacious and comfortable accommodations is important to us, and we're delighted that you found the room to your liking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Mary Jean

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 3월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 18일
Dear Ms. Mary Jean,Thank you for your positive review! We're glad to hear that you found our place to be very nice. Providing a welcoming and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Hiroki

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
宿泊した階が高かったので静かでした。又、プールが最上階にあり開放的でレストランが併設されているので、良かったです。又、夜景が非常に魅力的でした。
2024년 3월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 18일
Dear Mr. Hiroki,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the tranquility of your room and found the pool area pleasant. It's wonderful to know that you appreciated the stunning night view from our property as well. Your feedback means a lot to us, and we're glad we could contribute to making your stay enjoyable. We look forward to welcoming you back for another relaxing experience in the future!At your Service, Alex BognotDuty Manager

8/10 - 좋아요

Tarik

좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 18일
Dear Mr. Tarik,Thank you for taking the time to give us a great score review. We're glad to know that you had a positive experience. We truly value your feedback and hope to have the opportunity of welcoming you back in the future!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff always so friendly and efficient
2024년 3월에 12박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 17일
Dear Mr. Simon,Thank you very much for your kind words and positive feedback. We are thrilled to hear that you found our staff to be friendly and efficient during your stay.Providing exceptional service is at the core of what we do, and it's wonderful to know that our team members made a positive impression on you. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you. We would be honored to welcome you again and provide you with another memorable stay.At your Service, Alex BognotDuty Manager

8/10 - 좋아요

Francis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traffic
2024년 2월에 7박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 17일
Dear Mr. Francis,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.We understand that traffic can be a concern, especially in busy urban areas. While we strive to provide a convenient and enjoyable stay for all our guests, unfortunately, traffic conditions are beyond our control.However, we are continuously exploring ways to assist our guests with transportation options and alleviate any inconveniences caused by traffic congestion. We hope that despite the traffic challenges, you were able to enjoy your time with us and explore all that our wonderful location has to offer.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Sincerely, Alex BognotDuty Manager

10/10 - 훌륭해요

margarita 님, Hercules

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Air conditioning is no cold enough
2024년 3월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 22일
Dear Ms. Margarita,Thank you for sharing your feedback regarding the air conditioning during your recent stay. We apologize for any discomfort you experienced due to the temperature not being cool enough. Your comfort is important to us, and we will investigate the issue promptly to ensure that our air conditioning systems are functioning optimally. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Alex BognotDuty Manager

10/10 - 훌륭해요

KOHEI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ok
2024년 3월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 13일
Dear Mr. Kohei,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff, food options, and facilities, were exceptional. Though the wait time for the elevators was long
2024년 3월에 2박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 11일
Dear Mr. Craig,Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our staff, food options, and facilities exceptional. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations in those areas.Regarding the wait time for the elevators, we apologize for any inconvenience this may have caused during your stay. We understand that efficient transportation within our premises is crucial for a seamless experience, and we're actively looking into ways to improve this aspect of our service.Your feedback is invaluable to us, and we'll use it to make necessary adjustments to ensure a more enjoyable stay for all our guests. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Sincerely,Ria DimlaDuty Manager

8/10 - 좋아요

KATHREEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were good
2024년 3월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 10일
Dear Ms. Kathreen,Thank you very much for your recent review and for sharing your experience with us. We are delighted to hear that you found our staff to be good during your stay.At City Garden Grand Hotel, we take great pride in our team members and their dedication to providing exceptional service to our guests. It's wonderful to know that our staff's efforts were able to enhance your overall experience with us.Your kind words serve as a great source of motivation for our team, and we truly appreciate your recognition of their hard work and commitment to ensuring your satisfaction.We will certainly pass along your compliments to our staff members. Feedback like yours inspires us to continue delivering the high level of service that our guests deserve.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager

8/10 - 좋아요

Elsa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was a bit dated but generally good. Nice rooftop terrace with entertainment.
2024년 2월에 1박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 9일
Dear Ms. Elsa,Thank you for taking the time to leave us a review! We're glad to hear that you enjoyed our rooftop bar with entertainment during your stay.We also appreciate your feedback regarding the room. While we strive to provide a comfortable and up-to-date experience for all our guests, we understand that there may be areas for improvement. Your input helps us identify opportunities to enhance our accommodations.We hope you had an overall pleasant experience with us, and we look forward to the possibility of welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

8/10 - 좋아요

vincent 님, san francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and friendly helpful staff
2024년 2월에 5박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 8일
Dear Mr. Vincent,Thank you for your review! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. We strive to create a welcoming atmosphere for all our guests, and it's always rewarding to hear when we've succeeded. We hope to welcome you back again soon for another enjoyable stay!Sincerely,Ria DimlaDuty Manager

8/10 - 좋아요

danilo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 4박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 8일
Dear Mr. Danilo,Thank you for your review! We're glad to hear that our staff made a positive impression on your stay. Providing friendly and attentive service is a top priority for us, and we're delighted to know that we met your expectations in this regard. We look forward to welcoming you back for another pleasant experience in the future!At your Service, Alex BognotDuty Manager

10/10 - 훌륭해요

Katharina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toller rooftop Pool, freundliches Personal, sauber, komfortabel
2024년 3월에 1박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 8일
Dear Ms. Katharina,Thank you for your kind words! We're thrilled to hear that you enjoyed our rooftop pool, found our staff friendly, and appreciated the cleanliness and comfort of our facilities. Your feedback means a lot to us, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful experience at our hotel!At your Service, Alex BognotDuty Manager

8/10 - 좋아요

Luis

2024년 3월에 2박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 28일
Dear Mr. Luis,Thank you for choosing City Garden Grand Hotel! Thank you for your excellent rating. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to your next visit to our hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

10/10 - 훌륭해요

Maria

Had a good stay
2024년 3월에 1박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 9일
Dear Ms. Maria,Thank you for sharing your experience with us! We're delighted to hear that you had a good stay at our hotel.Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your time with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future for another memorable stay. We're here to ensure that every aspect of your stay exceeds your expectations.Sincerely,Ria DimlaDuty Manager

8/10 - 좋아요

Hubertus

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
positive: rooms and hotel are clean, the service great. negative: shower are in the bathtub, not separate. number of elevators are not sufficient, very often long time waiting.
2024년 3월에 2박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 7일
Dear Mr. Hubertus,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms and hotel to be clean and that you experienced great service during your stay.Regarding your concerns about the shower setup and elevator wait times, we appreciate your input. We understand the importance of providing a comfortable and efficient experience for our guests, and your comments will be taken into consideration as we continuously strive to improve our facilities and services.Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,Ria DimlaDuty Manager

4/10 - 별로예요

Yasuhiro

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Alex Bognot I Duty Manager 님, 2024년 3월 6일
Dear Mr. Yasuhiro,Thank you for taking the time to share your experience during your recent visit with us. We would like to apologize for the disheartening experience you had to give us a 2 star-rated review.We know the significance of addressing service concerns and in order for us to take appropriate actions and to understand the situation accurately, would you mind giving us more information about it? We would appreciate any information you will be given, as this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We are inviting you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

6/10 - 괜찮아요

Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The restaurant on top was more like a bar than a restaurant, you can hear beeping from the traffic all day and night long with the windows closed from the 23rd floor. Room had multiple issues to include a TV remote you had to struggle with and the air conditioner was unpredictable
2024년 2월에 2박 숙박함
답변 제공: Ria Dimla - Duty Manager 님, 2024년 3월 4일
Dear Mr. Juan,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay.We regret that the ambiance of our restaurant did not meet your expectations. We will review the noise insulation in the area to ensure a more comfortable dining environment for our guests. Additionally, we apologize for the issues you encountered in your room, including the TV remote and the unpredictable air conditioner. Our maintenance team will promptly address these issues to ensure a smoother experience for our guests in the future.We appreciate your valuable feedback as it helps us identify areas for improvement. Should you choose to stay with us again, we would welcome the opportunity to provide you with a more enjoyable experience.Sincerely,Ria DimlaDuty Manager