DearMr. Yoon-jae, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Sincerely, Joey F. Ong Front Office Manager

Dear Valued Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Sincerely, Joey F. Ong Front Office Manager

Dear Mr. Suk, Thank you for sharing with us a detailed feedback of your recent stay at The Malayan Plaza Hotel. I am glad that you had a positive impression as you appreciatively consider our service as first to rate with an excellent commendation to our staff - friendly and courteous. The proximity to malls and major roads made us a better place to stay for location, but aside from that is our incomparable guest services. Thank you as well for choosing our hotel for your place to stay once again this review will surely inspire us to give our best and improve our service. We wish to serve and welcome you again on your next visit. Thank you Sincerely, Joey F. Ong Front Office Manager

Dear Valued Guest, Thank you for sharing with us a detailed feedback of your recent stay at The Malayan Plaza Hotel. I am glad that you had a positive impression as you appreciatively consider our service as first to rate with an excellent commendation to our staff - friendly and courteous. We wish to serve and welcome you again on your next visit. Thank you Thank for choosing the Malayan Plaza Hotel as your residence of choice. We appreciate your time to share your experience with us . The proximity to malls and major roads made us a better place to stay for location, but aside from that is our incomparable guest services. Thank you as well for choosing our hotel for your place to stay once again this review will surely inspire us to give our best and improve our service. We wish to serve and welcome you again on your next visit. Thank you Sincerely, Joey F. Ong FO Manager

Dear Donghyun, I want to express our sincerest thank you for taking the time to highlight your constructive observations and I regret to hear about the inconvenience you experienced during your stay. Please note that we are very sincere to address all your observations as your comfort and satisfaction really matter to us. I am glad that you had a positive impression as you appreciatively consider our service as first to rate with an excellent commendation to our staff - friendly and courteous. We wish to serve and welcome you again on your next visit. Thank you Thank for choosing the Malayan Plaza Hotel as your residence of choice. We appreciate your time to share your experience with us Sincerely, Joey F. Ong Front Office Manager

Dear Mr. Martin, Thank you for choosing to stay at The Malayan Plaza Hotel and for taking the time to write and post your review here in Expedia community. It was our pleasure serving you. We are working on appropriate solutions for these. Please be assured that the hotel management is prioritizing these to be resolved. We hope this does not deter you from staying with us again and give us to the chance to serve you better in the future. We look forward to welcoming you back again here at The Malayan Plaza Hotel! Sincerely, Joey F. Ong Front Office Manager

Dear Guest, We apologize for the inconvenience you have experienced in our hotel during your recent stay. Your observations are important to us, and your comments are duly noted. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive to be better at what we do to serve guests like you. I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again. Sincerely, Joey F. Ong Front Office Manager

Dear Jacklee, Greetings from The Malayan Plaza Hotel! We extremely appreciate you taking the time to share with our team and the rest of the Expedia community regarding your experience on your most recent stay with us. We are pleased that you had an overall quality stay and with the service that our team has provided has left a very good impression to you. Your review is of utmost importance to us, as we make this a tool for us to keep the good and constantly improve for the better so that valued guests like you will always experience our best customer service satisfaction. We are working on appropriate solutions for these. Please be assured that the hotel management is prioritizing these to be resolved. We hope this does not deter you from staying with us again and give us to the chance to serve you better in the future. We look forward to welcoming you back again here at The Malayan Plaza Hotel! Sincerely, Joey F. Ong Front Office Manager

Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Kind regards, Joey Ong Front Office Manager

Dear Mr. Taewoo, Thank you for choosing to stay here at The Malayan Plaza Hotel! We apologize for the disappointment you encountered during your stay. It is our goal to provide all our clients with the best possible service and we regret that you did not feel this during your stay. I hope there will be other opportunities to be of service to you again. Thank you for your comments and we hope to welcome you back here The Malayan Plaza Hotel! Sincerely, Joey Ong Front Office Manager

Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Kind regards, Paul Jefferson Reyan C. Ching Front Office Supervisor

Thank for choosing The Malayan Plaza as your Residence of Choice. We are pleased that we have satisfied your needs. Thank you for the compliments about our staff and service. We will be happy to welcome you again on your next visit. Kind regards, Paul Jefferson Reyan Ching Front Office OIC The Malayan Plaza Hotel

Sorry for that bad experience, we will make sure to address this. Thank you for your comment , this will serve as our guide to be of good service to all our guest.

Thank you for choosing The Malayan Plaza Hotel as your residence of choice. Thank you for your feedback rest assured that the mentioned concerns will be attended accordingly. We do hope to can be of service to you on your next visit.

THANK YOU FOR YOUR STAY, SEE YOU AGAIN NEXT TIME

Dear Hwangsung, Thank you for your review, this will help us improve our service, We do hope you will still consider our hotel on your next visit. Thank you.

Dear Taewoo, Thank you for choosing The Malayan Plaza as your Residence of Choice. We appreciate your time to share your experience with us. We would like to apologize for the unpleasant experience. All concerned mentioned will be addressed and given full attention to improve our service. You can be sure that our aim is to make our guest happy and comfortable and your review will guide us on what to improve. We wish you for another chance to welcome and serve you again. Sincerely yours, Bien Alarcos Sta Ana Front Office Manager The Malayan Plaza ADB Ave. Cor. Opal Road Ortigas Center, Pasig City, 1600 Tel.: (632) 706-0055 loc. 8010 Mobile: 09989725713 Fax.: (632) 635-2969 bienstaana@quantumsuites.com www.themalayanplazahotel.com

Dear Yonghy, Thank you for choosing The Malayan Plaza as your Residence of Choice. We appreciate your time to share your experience with us. We are very happy to know that you had a pleasant stay. Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service. We wish to serve you and welcome you again on your next visit. Thank you. King regards, Bien Alarcos Sta Ana Front Office Manager

Dear Yoon, Thank you for choosing The Malayan Plaza as your Residence of Choice. We appreciate your time to share your experience with us. We are very happy to know that you had a pleasant stay. Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service. Rest assured that all the above mentioned concerns will be taken cared of. We wish to serve you and welcome you again on your next visit. Thank you. King regards, Bien Alarcos Sta Ana Front Office Manager

Dear Kokim, Thank you for choosing The Malayan Plaza as your Residence of Choice. We appreciate your time to share your experience with us. We are very happy to know that you had a pleasant stay. Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service. We wish to serve you and welcome you again on your next visit. Thank you. King regards, Bien Alarcos Sta Ana Front Office Manager

Dear Youn, Thank you for choosing The Malayan Plaza as your Residence of Choice. We appreciate your time to share your experience with us. We would like to apologize for the unpleasant experience. All concerned mentioned will be addressed and given full attention to improve our service. You can be sure that our aim is to make our guest happy and comfortable and your review will guide us on what to improve. We wish you for another chance to welcome and serve you again. Sincerely yours, Bien Alarcos Sta Ana Front Office Manager