조감도

더 호텔 마블헤드 여행 후기

3.5 out of 5
더 호텔 마블헤드
264 Pleasant Street, Marblehead, MA

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 234개 이용 후기 중 173개" "
평점 8 - 좋아요. 234개 이용 후기 중 40개" "
평점 6 - 괜찮아요. 234개 이용 후기 중 11개" "
평점 4 - 별로예요. 234개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 234개 이용 후기 중 0개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check great communication for late arrivals.
2024년 4월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2024년 4월 19일
Hello Lisa,We're glad we could make the process of checking in easy for you, especially after what sounds like a long day! We hope we can count on your return one day!

10/10 - 훌륭해요

jahneen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2024년 4월 4일
Hi jahneen,Greetings from Marblehead! Thank you for taking the time to share your top score, and we hope to entice you back soon!

10/10 - 훌륭해요

Sydney

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was perfectly sized. Incredibly clean and comfortable, the staff were communicative and very nice! When we come back to the area next, this will absolutely be our go-to hotel.
2024년 3월에 2박 숙박함
답변 제공: Hotel Marblehead 님, 2024년 3월 18일
Hello Sydney,We love hearing that your room proved perfect for your stay! Our housekeeping crew does indeed work tirelessly, and we look forward to welcoming you back. We are honored to know we are now your go-to hotel in the area!

8/10 - 좋아요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, friendly staff, free WiFi. Nice continental-style breakfast with coffee, breakfast cake, fruit and yogurt. Broken/missing towel bar in bathroom is my only complaint.
2024년 3월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2024년 3월 18일
Greetings Laurie,Thank you for making yourself at home with us in Marblehead! We are glad our friendly team could immediately put you at ease, and that our breakfast and coffee proved so memorable.We will work to ensure everything is perfect for your next visit!

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff, comfortable room, convenient location
2024년 2월에 3박 숙박함
답변 제공: Hotel Marblehead 님, 2024년 3월 12일
Hi Pamela,What a pleasure to receive your top score! Please remember us the next time your travels bring you to Marblehead!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderfully clean and convenient, very friendly staff. Two things could improve, the pillows and the water pressure in the shower. Neither is a dealbreaker, but I think the property would be perfect if both were improved upon.
2024년 1월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2024년 1월 30일
Hi Matthew,Greetings from Marblehead! We are delighted you enjoyed your stay overall, finding your accommodations to be clean and our location convenient. We appreciate knowing what we can do to improve for next time, and we hope to see you again.

8/10 - 좋아요

Artha

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Although obvious attempts have been made to update this property, it remains an old Victorian with some issues. Water running above our room was very loud. The tub in our bath was an old jetted model that had seen better days. There should be grab bars for entering and exiting the tub. The room was bare-bones. Utilitarian for sure, but no attempt at luxury. The breakfast was a pleasant surprise with fresh fruit and homemade blueberry bread. The young man at the desk in the morning was not friendly at all. He was rather sullen, but did perk up a bit when we left. We are former Marblehead residents and this was our first hotel stay in the town. We would probably try somewhere else next time, but if this was all that was available, it would do.
2023년 12월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 12월 5일
Hi Artha,We appreciate your positive score and your patience with our historic Victorian building. We appreciate your suggestions for updates, which we will take to heart, and we are glad we surprised you in all the best ways with our expansive and delicious breakfast offerings.We will follow up with our front desk team to ensure smiles are always on offer, and we hope you will join us again one day to give us a second chance to shine. We know we can deliver.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 11월 15일
Hi Scott,We loved hosting you in New Braunfels and would love the opportunity to welcome you back just as soon as your travels allow.

8/10 - 좋아요

James

2023년 10월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 11월 8일
Hello James,We loved welcoming you to Marblehead, and we love knowing you settled in nicely with us. Until next time!

10/10 - 훌륭해요

Jack

2023년 10월에 2박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 10월 10일
Hello Jack,Thank you for taking the time to share your top score with our team here at Hotel Marblehead. We hope your vacation plans will include our neck of the woods again!

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Will 님, 2023년 9월 18일
Hi Kelly,Thank you so much for you stellar review! It was such a pleasure hosting you and we hope to see you again soon!

10/10 - 훌륭해요

Nickole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cute place, room was a good size, staff was helpful. Breakfast in the morning was fresh.
2023년 9월에 3박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 9월 14일
Hi Nickole,Thank you for discovering us! We're glad you lingered for breakfast before starting your day, and we hope to see you again before too much time has passed.

10/10 - 훌륭해요

James

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here a few times now and love it.
2023년 6월에 3박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 9월 6일
Greetings James,Thank you for joining us in Marblehead, and we appreciate your loyalty! Please consider us your home away from home anytime you seek to escape the every day!

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing place close to Salem. Very convenient.
2023년 8월에 4박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 9월 5일
Hi Justin,Greetings from Marblehead! We're glad our location adjacent to Salem worked well for you, and we would love to repeat the experience soon.Until next time!

10/10 - 훌륭해요

vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice its a great place to stay
Location was perfect to visit family in Marblehead the place is really beautiful the room was fine we know its old it might need a wee bit updating I would get rid of those huge spa tubs and get a bigger sink area personally I would never use one. Like a bigger sink the bed was comfortable the lights in the bathroom were tricky we had to ask how to turn them on the room was cool and very quiet which we love we hate a noisy room where you can hear it all. I feel like they could really do something awesome in the huge backyard like a fire pit a hot tub more sitting areas boce! Lots of fun stuff also the staff and breakfast were very nice
2023년 8월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 8월 29일
Hi Vanessa,The pleasure was all ours! As you noted, our location can't be beat, and we're glad you loved your room's comfort. We appreciate your suggestions, and we love your ideas for our backyard space!We would love to have you back one day to wow you again!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything went well. The staff, room, and amenities were all first-rate.
2023년 8월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 8월 21일
Hello John,We are thrilled to earn your top score, and we love knowing everything proved smooth about your stay at Marblehead. We hope to welcome you back for another seaside escape soon!

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed was SO comfortable! Everything was wonderful about this hotel.
2023년 8월에 1박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 8월 18일
Hello Margaret,We are thrilled to hear you rested so comfortably with us during your stay at Hotel Marblehead! We appreciate your endorsement and hope we can welcome you back one day soon.

8/10 - 좋아요

Isabelle

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Guest Experience Associate 님, 2023년 8월 12일
Hi Isabelle, we're glad you enjoyed our location, amenities, rooms, and overall comfort at our hotel. We hope to welcome you back to The Hotel Marblehead soon!

10/10 - 훌륭해요

Joan E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely lovely
My stay was wonderful. The service was exceptional- what a pleasure this day and age when good service is so hard to find! The setting was absolutely lovely, both the historic hotel and Marblehead itself. I give it a 9.5/10!
2023년 7월에 7박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 8월 9일
Hi Joan,We are delighted to know your stay with us in Marblehead proved lovely from start to finish! We pride ourselves on our service, and are glad to know it was on point, and agree that our scenery here can't be beat! We hope to host you again soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Guest Experience Associate 님, 2023년 8월 5일
Thank you for the good review! We hope you stay with The Hotel Marblehead again on your next visit to our historic town!

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Debbie and Cat were extremely helpful and allowed us to check in early so that we did not miss attending a scheduled tour. We would definitely stay there again.
2023년 7월에 2박 숙박함
답변 제공: Guest Experience Associate 님, 2023년 8월 4일
Hi Daine, Thank you so much for your positive feedback! We are so happy you enjoyed your stay with us and we can't wait to see you again soon!

10/10 - 훌륭해요

Betsy

2023년 7월에 1박 숙박함
답변 제공: Guest Experience Associate 님, 2023년 8월 12일
Hi Betsy! Thank you for the good review, we are so glad you appreciated our hotel. We hope to welcome you back to The Hotel Marblehead on your next trip to our little town.

8/10 - 좋아요

Patrick

2023년 7월에 2박 숙박함
답변 제공: Will 님, 2023년 7월 19일
Thank you for your positive feedback! We hope to see you again in the future!

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Try it out!
The hotel was very beautiful and comfortable. Excellent location. I would definitely stay there next time I’m in the area.
2023년 7월에 2박 숙박함
답변 제공: Guest Experience Associate 님, 2023년 7월 15일
Hi Glenn! We are glad you enjoyed the style and comfort of our hotel. We are happy to welcome you back to enjoy another stay at The Hotel Marblehead!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My wife and I slept like babies, the first night we could hear our neighbors tv, but after that it was good. Very clean, breakfast was like a snatch and go, but it was still good and fresh, Customer Service was very pleasant and helpful.
2023년 6월에 2박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 6월 29일
Hi Thomas,Greetings from Hotel Marblehead! It was our pleasure to ensure your comfort and relaxation throughout your stay, and we're glad you started your days with our fresh and healthy breakfast spread. Please allow us to pamper you again soon!

10/10 - 훌륭해요

Francois

2023년 6월에 1박 숙박함
답변 제공: Guest Experience Associate 님, 2023년 7월 15일
Hi Francois, thank you for the good review of our hotel. We're glad you enjoyed the comfort, style, and amenities of The Hotel Marblehead. We hope to see you on your next visit to Marblehead!

8/10 - 좋아요

Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel Marblehead was charming. The main issues were the tiny sink, and I mean tiny, about 12 in by 5 in, located behind the door of the bathroom. The lack of a mirror in the bedroom or a full length mirror of any kind was a pain for people getting ready for an event. Lastly, the hotel was full, and the coffee and snacks that were put out for all of the guests were not replaced, so only the first few people were able to access this amenity.
2023년 6월에 2박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 6월 29일
Hi Caroline,Thank you for embracing our charm! We appreciate your understanding of our bathroom layout, which we have taken under consideration, and we will work to ensure there are enough coffee and snack items available to everyone in the future.Come see us again! We know we can fully wow you.

10/10 - 훌륭해요

Shelby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel Marblehead was absolutely beautiful! Our room and the entire hotel was clean, comfortable, and very welcoming! The bed and sheets were felt quality and felt exquisite and two long days of walking everywhere! The best part about our stay was Debbie! Debbie is the general manager of the hotel and made sure we had everything we needed for an incredible stay. She is absolutely the best! Will definitely stay here again!
2023년 6월에 3박 숙박함
답변 제공: Hotel Marblehead 님, 2023년 6월 15일
Hello Shelby,It was a pleasure to welcome you to our coastal Victorian getaway! Debbie will be thrilled to know that her warm welcome and helpfulness set the tone for your stay, and we're glad you discovered the walkability of our central location.Please come back to see us again!

6/10 - 괜찮아요

Dominique

출장 여행
좋아요: 청결 상태
2023년 6월에 2박 숙박함
답변 제공: THM 님, 2023년 6월 9일
Dear Dominique,While we were delighted to serve as your host, we are saddened to learn that we fell short of winning your heart. Our goal is to make sure every guest feels welcomed and at ease. We will continue to make enhancements to provide the best experience for our guests and we hope that you will give us another chance to impress you in the future.Our doors are always open for you!

6/10 - 괜찮아요

Clara

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Was happy with the room - I thought it would be in more central Marblehead but that wasn't a major. We had a big day so were in bed by 9.30. There was a beeping noise that constantly went which we eventually discovered was a smoke alarm. I called the emergency number and was told she wasn't sure what she was going to do as she was only 4 ft something! Anyway - she did come a fix and we eventually got to sleep around midnight. When I mention this the next morning the comment back was - yes I am tired too and got to sleep later and had to be at work at 5am! So my comment is merely about customer service - no apology, no front footing - just something we had to suck and and deal with. Have been to over 6 hotels in the last few weeks so you notice service and customer care. An unexpected event which could have been handled with more courtesy.
2023년 4월에 1박 숙박함
답변 제공: THM 님, 2023년 4월 26일
Hi Clara,We understand how important it is to find a peaceful place to relax and unwind after a busy day and, while we are happy that we were able to assist in resolving your concern, we regret that some elements of the experience missed the mark. Thank you for sharing these insights with us and we hope to one day welcome you back for the opportunity to win your heart in full. Until then!

10/10 - 훌륭해요

Jean

2023년 4월에 1박 숙박함
답변 제공: THM 님, 2023년 4월 26일
Hi Jean,We thank you for taking the time to share this review and welcome you to join us again anytime.Warm regards!

10/10 - 훌륭해요

Alyssa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely comfortable room, friendly and helpful staff, great breakfast every morning, perfect location for everywhere we wanted to visit. (And beautiful building, inside and out.)
2023년 4월에 4박 숙박함
답변 제공: THM 님, 2023년 4월 22일
Hi Alyssa,We want you to know that the feeling of love is mutual and we are thrilled that you had such a fantastic experience during your visit. It was a pleasure sharing such wonderful moments with you and we look forward to your return. Until next time!

8/10 - 좋아요

katie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, very friendly staff
I was in Marblehead for work and chose this property because of the location. My room was a nice size and the hotel was quiet (even though it’s on a pretty busy street). You can walk to shops & restaurants if you want. The breakfast was my ideal breakfast (coffee/tea, berries, yogurt, assorted granolas, breads, and an assortment of spreads). The staff was lovely. The common space is well maintained and has a cool modern beach aesthetic. I will definitely stay here again next time I’m in Marblehead!
2023년 3월에 2박 숙박함
답변 제공: THM 님, 2023년 4월 19일
Hi Katie,Marblehead is quite well known for its outstanding variety of local retail and dining experiences and we are thrilled that you appreciated being moments away from some of the most popular locations. We are anxiously awaiting your return. Come back soon!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: THM 님, 2023년 5월 9일
Hi Michael,What a joy it was to host you last month! Your high marks are received with our great appreciation and we hope to have the privilege of welcoming you back soon.Our doors are always open to you!

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect spot to get away for the weekend
Cozy, comfy, close to nice spots in swampscott Salem and Marblehead. Highly recommended!
2023년 4월에 1박 숙박함
답변 제공: THM 님, 2023년 4월 19일
Hi Joshua,What a treat it was to welcome you for a weekend getaway and we are delighted to have earned your high recommendation. It is our hope that you are already planning your return. Come back soon!

10/10 - 훌륭해요

Eunice

2023년 4월에 1박 숙박함
답변 제공: RSNOLA 님, 2023년 4월 19일
Hi Eunice,We appreciate your review of the experience and welcome you to settle in again in the months ahead.See you soon!

10/10 - 훌륭해요

Alicia G.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, clean and wonderful staff.
2023년 4월에 1박 숙박함
답변 제공: THM 님, 2023년 4월 11일
Hi Alicia,What a treat it is to read that you so thoroughly enjoyed your visit and we appreciate your compliments of our staff and the cleanliness of our hotel. We'd love to welcome you again. Come back soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Debbie 님, 2023년 4월 2일
Thank you John! It was a pleasure hosting you.

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Marblehead staff, My wife and I truly appreciated being able to stay at such a gorgeous historic building while we explored Massachusetts. It’s hard to find authenticity like this with all the modern chains. Having the opportunity to absorb the character of a Victorian bed and breakfast so close to Salem and other hotspots is truly wonderful. You are all so kind, and take such great care of the hotel. We’ve never felt so welcome at a place, or in a state as a whole. We sincerely look forward to visiting again sometime, and staying at your lovely hotel. Best Regards, Sarah M. Vitale (Ze/Hir/Hirs)
2023년 3월에 4박 숙박함
답변 제공: THM 님, 2023년 3월 25일
Hi Sarah,Thank you for sharing a review that perfectly captures the unique experience available to guests choosing to stay at our Marblehead location and we thank you for sharing this thoughtful feedback. As you have noted, our historic architecture exudes both elegance and charm and we are thrilled that you appreciated our proximity to local sites as well. We look forward to welcoming you again. Until next time!

4/10 - 별로예요

Patrick

2023년 2월에 3박 숙박함
답변 제공: THM 님, 2023년 3월 21일
Hi Patrick,Thanks for sharing this review and we look forward to winning your heart in full the next time you are in Marblehead. Until then!

10/10 - 훌륭해요

Mark

6/10 - 괜찮아요

Tiffany

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was delicious!
2022년 10월에 1박 숙박함
답변 제공: THM 님, 2022년 10월 14일
Hi Carolyn,Thrilled that our complimentary breakfast was the perfect start to your day. Looking forward to your return!

10/10 - 훌륭해요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. Super friendly staff.
2022년 10월에 3박 숙박함
답변 제공: THM 님, 2022년 10월 14일
Hi Ronald,Delighted that our team helped you to feel right at home. We miss you already. Come back soon!

10/10 - 훌륭해요

LAUREN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great place to stay and convenient to my 50th Marblehead High School Reunion.
2022년 9월에 2박 숙박함
답변 제공: THM 님, 2022년 9월 15일
Hi Carol,What a treat it was to welcome you during your time in Marblehead and we trust that you enjoyed your 50th high school reunion. Join us again anytime.Let's stay friends!

10/10 - 훌륭해요

Pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cool room and property.
Really sweet place, close to Salem and parks. The only thing faulty was our fridge was a freezer and everything we put in froze. Lovely bathroom with full tub and jets!
2022년 9월에 2박 숙박함
답변 제공: THM 님, 2022년 9월 8일
Hi Pauline,Happy that you loved our property's unique accommodations and that you appreciated our spa-like baths as well. We hope that you are already planning your return. Until next time!

4/10 - 별로예요

Mark

가족 여행
별로예요: 직원 및 서비스
Go somewhere else
The hotel rooms are in various states of disrepair - e.g. holes where the toilet paper dispenser previously fell out and is currently dangling from another anchor nearby; water bubbles in the paint, etc. The moniker of breakfast in "bed and breakfast" is questionable as the breakfast is skimpy. Overall, the hotel is overpriced and the staff do not put the customer first
2022년 8월에 2박 숙박함
답변 제공: THM 님, 2022년 8월 22일
Hi Mark,While it was a pleasure to host you, we regret that there were some details of your visit that you found disappointing. We thank you for bringing these concerns to our attention and look forward to one day sharing an experience that will capture your heart in full.All the best!

10/10 - 훌륭해요

Susan

2022년 8월에 1박 숙박함

4/10 - 별로예요

Tory

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is overpriced. The room was average and the carpet was stained and dirty. The bathroom was not clean and there was no water pressure in the shower. The pressure was so low that I decided to take a bath instead as the tub had whirlpool jets, but alas, they did not work. There was only one uncomfortable chair in the room so it wasn't inviting to hang out in. In addition, the wifi wasn't working when we checked in and there was nobody at the desk to ask about it. We had planned to chill out in the room and research restaurants etc. but with no internet and our phones couldn't get coverage (admittedly that is not the hotel's fault) we had to go sit in the car to check our phones. That was very counter to the idea of staying in a luxurious "boutique hotel." In the morning we were startled awake at 8:30 (not the crack of dawn, but we were on vacation) by a horrible noise: we were on the ground floor and the headboard of the bed was by the window and DIRECTLY outside the window was a landscape worker with an industrial leaf blower. I can't stress this enough, it was just feet from our heads, and was an extremely jarring way to start our day. Upon checking, the wi-fi still didn't work and two visits to the lobby yielded an empty desk, so we couldn't inquire. Positives: the complimentary breakfast was good and was cutely curated with mason jars for glasses. The building itself was charming. After I texted the manager we did get wi-fi.
2022년 8월에 2박 숙박함
답변 제공: THM 님, 2022년 8월 19일
Hi Tory,We thank you for investing the time to share your perspective on the stay and, while we are happy that our team was able to assist in resolving some of your concerns, we understand your disappointment with other areas of the stay. Your feedback will serve as a learning opportunity for our team and we hope to welcome you for a more cherished experience in the months ahead. Until then!