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호텔 산티카 마타람 - 롬복 여행 후기

3 out of 5
호텔 산티카 마타람 - 롬복
Jl. Pejanggik No. 32, Selaparang, Nusa Tenggara Barat, Mataram, Lombok

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 36개 이용 후기 중 7개" "
평점 8 - 좋아요. 36개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 36개 이용 후기 중 4개" "
평점 4 - 별로예요. 36개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 36개 이용 후기 중 0개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Arru

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Hotel Santika Mataram 님, 2021년 7월 5일
Dear Guest, Greeting from Hotel Santika Mataram, Thank you for spent your time to share your rating to our hotel. We trust you enjoy your stay. Hopefully, we can serve you again in next visit. We wish you best of luck Regards, Management

8/10 - 좋아요

실제 이용하신 고객

2021년 4월에 1박 숙박함
답변 제공: HS. Management 님, 2021년 6월 2일
Dear Guest, Greeting from Hotel Santika Mataram, Thank you for spent your time to share your rating and review to our hotel. We trust you enjoy your stay. Hopefully, we can serve you again in next visit. We wish you best of luck. Regards, Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함
답변 제공: Santika Mataram 님, 2020년 1월 15일
Dear Guest, Thank you for your response.

8/10 - 좋아요

VIAR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant Stay and location is central
We stayed at Hotel Santika for two nights. As a stop station after a long holiday in Gili islands, our stay at the hotel was perfect. For our family (with kids) we stayed in 2 superior rooms. Overall it was a pleasant stay. The rooms are clean, the breakfast is also perfect with a lot of traditional foods. What is quite remarkable for us was the dinner with live accoustic music...very relaxing. Thank you , we would definetely come back again.
2019년 12월에 2박 숙박함
답변 제공: Santika Mataram 님, 2019년 12월 31일
Dear Valuable Guest, Thank you for taking the valuable time to review our hotel. We always try to provide the best of products and services. Glad to hear the products, services and facilities as expected and memorable as well as the delivery of our good team. We are waiting for your next reservation. Thank you for choosing Hotel Santika Mataram-Lombok. Greetings, Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Santika mataram 님, 2019년 12월 25일
Kepada yth, Terima kasih telah meluangkan waktu yang berharga untuk mengulas hotel kami. Senantiasa kami selalu berusaha memberikan yang terbaik dari produk maupun layanan. Senang mendengar produk, layanan dan fasilitas sesuai harapan dan berkesan. Kami tunggu kedatangan di reservasi berikutnya. Terima kasih telah memilih Hotel Santika Mataram-Lombok. Salam hormat, Santika Mataram

8/10 - 좋아요

dionisius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
puas
sesuai dengan deskripsi hotel dan fasilitas ok punya. Terimakasih santika dan hotels.com
2019년 3월에 1박 숙박함
답변 제공: Santika Mataram 님, 2019년 12월 23일
Kepada yth, Terima kasih telah meluangkan waktu yang berharga untuk mengulas hotel kami. Senantiasa kami selalu berusaha memberikan yang terbaik dari produk maupun layanan. Senang mendengar produk, layanan dan fasilitas sesuai harapan dan berkesan. Kami tunggu kedatangan di reservasi berikutnya. Terima kasih telah memilih Hotel Santika Mataram-Lombok. Salam hormat, Santika Mataram

8/10 - 좋아요

Arru

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 10월에 1박 숙박함

4/10 - 별로예요

Sameh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Satisfied
Not like the pics nor was it good value for the money definitely wouldn’t recommend it it stay there again. Many of your properties are not what are advertised.
2018년 10월에 1박 숙박함
답변 제공: Santika mataram 님, 2019년 12월 24일
Dear, Mr. Sameh Ibrahim, Thank you for taking the time to visit our hotel. Always we always try to provide the best of products and services. Apologize for inconvenience caused. We are waiting for your next reservation. Thank you for choosing Hotel Santika Mataram-Lombok. Greetings, Santika Mataram

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommended
Overall bagus
2018년 10월에 1박 숙박함
답변 제공: Santika Mataram 님, 2019년 12월 24일
Dear Valuable Guest, Salam sejahtera dari Hotel Santika Mataram. Terima kasih sudah menginap bersama kami, dan terima kasih banyak sudah meluangkan waktu dalam menulis ulasan yang sangat positif. Ulasan Anda tentunya akan membantu Tamu kami yang lain dalam kunjungan ke Mataram Lombok. Doa kami, semoga Anda selalu dalam keadaan sehat dan sukses dalam segala hal. dan kami tunggu kedatangan Anda kembali pada kunjungan berikutnya. Hormat kami,

8/10 - 좋아요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay.
We stayed at this hotel for one night and really enjoyed our stay here. The beds were super comfy, the rooms are just right for a couple with an infant. The hotel breakfast was good. Location is pretty good too as there is a night market just across the road. Would come back!
답변 제공: Santika Mataram 님, 2019년 12월 24일
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

4/10 - 별로예요

Alice 님, Jakarta

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room feel dirty, esp the bed. I couldnt sleep.
The bed uncomfortable, felt dirty and not clean. The room very average, i dont think the staff clean the room very well. The toilet smell. No minibar and refrigerator. But the location is good.
2018년 1월에 1박 숙박함
답변 제공: Santika mataram 님, 2019년 12월 23일
Warm greetings from Hotel Santika Mataram - Lombok, Dear, Ms. Alice Thank you for taking the valuable time to review our hotel. Always we always try to provide the best of products and services. We apologize profusely for the inconvenience caused. We have made internal corrections and disciplinary actions on the team in charge. The information that you convey is very meaningful for us in the future to be even better. Ms. Alice please hope we are given the opportunity in the future, we are committed to providing the best service. We are waiting for your next reservation. Thank you for choosing Hotel Santika Mataram-Lombok. Greetings,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 1박 숙박함

8/10 - 좋아요

eko budi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
all service was good... will stay here next trip..:)
답변 제공: Santika mataram 님, 2019년 12월 24일
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

10/10 - 훌륭해요

Boyke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exelent place to stay at Mataram...
Breakfast was amazing....
답변 제공: Santika mataram 님, 2019년 12월 24일
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

a.b. 님, AB

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good location, friendly staff, but very noisy
We were given room 209 which is facing the street and the park opposite the hotel and we cant sleep, the noise of the motorbikes with very loud exhaust was the nightmare, the noise from all kinds of activities at the park is unbearable. Otherwise, staffs are friendly even though they are not knowledgeable about what surrounding shops are selling so we ended up doing "city tour" in a taxi to find it. Will we stay again? May be not just for the fact that it was too noisy for us.
답변 제공: Santika mataram 님, 2019년 12월 24일
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

10/10 - 훌륭해요

Ronally 님, Jakarta, Indonesia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bermalam di Santika Mataram jelajahi Pulau Lombok
saya berharap hiasan dalam kamar mampu mengajak tamu untuk mengenali proipinsi Nusa Tenggara Barat
답변 제공: Santika Mataram 님, 2019년 12월 27일
Dear Valuable Guest, Salam sejahtera dari Hotel Santika Mataram. Terima kasih sudah menginap bersama kami, dan terima kasih banyak sudah meluangkan waktu dalam menulis ulasan yang sangat positif. Ulasan Anda tentunya akan membantu Tamu kami yang lain dalam kunjungan ke Mataram Lombok. Doa kami, semoga Anda selalu dalam keadaan sehat dan sukses dalam segala hal. dan kami tunggu kedatangan Anda kembali pada kunjungan berikutnya. Hormat kami,

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
standard room in the middle of 'dead' city.
no fridge (ice upon request), no hair drier (need to ask for them)

8/10 - 좋아요

LUI 님, Kuala Lumpur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel with excellent breakfast
got food poisoning after eating sate in a restaurant in city. must beware of unhygienic food outlet and their way of cooking.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

giorgia 님, milano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buon albergo in centro a Mataram
Camera pulita, spaziosa, ma poco insonorizzata. Ottimo il ristorante interno, abbondante la colazione

10/10 - 훌륭해요

Ray Thom 님, Copenhagen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good clean hotel
Nice and clean hotel with full service from the staff. The breakfast was nice and the prices was good. The area around the hotel is not walking friendly and you have to drive around

10/10 - 훌륭해요

s 님, Lombok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go there!
Fantastic staff, beautiful lobby, swimming pool yes, food, all good.

8/10 - 좋아요

실제 이용하신 고객

8/10 - 좋아요

Marianne 님, Oslo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Mixed feelings
We first extended our stay because it was such a great place, and we loved our first day there. However, on the second night the dinner was of poor quality, and did not even get full on the pricey dish served. Unfortunantely did not manage to locate any alternative options in the area, even though we asked various staff for restaurant tips. Also recommend to wait with your dry-cleaning; sent my polyester/silk short for dry-cleaning; they did not remove the stain in the front but treated the back with too much heat, destroying the fabric. Location-wise not too bad, but the nice beaches, such as Mawun and Kuta is a two hour drive away. Same with other main turist attraction. Hotel offer drivers, expect to pay 600'-1000' for a day rental with driver.

8/10 - 좋아요

Ahmad Johar 님, Kuala Lumpur, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun family trip
We stayed for five nights. Overall the hotel is worth the money. The breakfast menu could be better with regular menu rotation,other wise after three days, you are not looking forward for your breakfast. The swimming pool was good. Easy acces for those on wheelchair.

6/10 - 괜찮아요

Tone 님, Oslo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not even a beer
Nice business hotel, good service. Pool area and fitness room quite nice. Breakfast ok, but no milk available. Guests should be advised that this is a Muslim hotel with strict no alcohol policy.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Tjak 님, Eibergen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fijn hotel
Ik had er maar 1 nacht in het hotel doorgebracht, maar ik ervaar een prettige sfeer

8/10 - 좋아요

Peter 님, Vancouver, BC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a very nice "mini" luxury hotel
Had a very nice 2 day stay at the Hotel Santika in Mataram. I'm going to mention the location first....it is 10 blocks every direction from anything but office and government buildings. So definitely not a place you walk out the door from looking for a restaurant or a store. I gave it 4 out 5 stars only because of the location. Otherwise it was a great hotel and excellent value. The room was definitely a great place to sleep, very comfortable. There is a small air conditioned weight room and a small outdoor pool which was nice. Lobby and common areas were good. And they also have an excellent breakfast buffet which I enjoyed very much. If you have a car or are taking taxis everywhere (nobody seems to walk in Indonesia anyways) this is an excellent choice if you need to stay in Mataram.

8/10 - 좋아요

i

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lokasi strategis
Lobby hotel luas, makanan untuk sarapan enak, kamar dengan view pegunungan walaupun agak jauh dari lift.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

バンバン 님, 日本

値段も安く、快適でした。
翌日の飛行機が早い為、1泊しました。 ４歳の子供を連れて宿泊しましたが、意外に快適でした。 部屋やシャワールームもきれいだし、ロビーフロアにあるレストランもリーズナブルで、味もまぁまぁです。 日本のビジネスホテルの様な感じですね（東急クラス位かな？）

8/10 - 좋아요

sschew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel.
Nice Hotel. Good location, convenience access to beach front.

8/10 - 좋아요

Edvin 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
The staff are extremely helpful and friendly. You get a nice welcome drink on arrival. Definitely include breakfast as it is amazing - the choice of food exceeded expectations.

8/10 - 좋아요

てっく 님, 日本

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
立地以外は完璧
この建物でスタッフの対応も素晴らしくとてもきれいでこのコストはかなり割安だと思います。不快に感じることは何もなく、接客にはかなり指導されてるのではないかと思います。