Matthews Lake Tours

The location of the hotel was excellent and easily the best part of the stay. It was close to everything we wanted to do, including the metro, Times Square, restaurants, and shows, which made getting around very convenient. The room itself was very clean and well maintained, and we appreciated the small touches like complimentary water bottles. We also had a nice view, which added to the overall comfort of the room. That said, despite the great location and cleanliness, I probably wouldn’t stay here again. The elevators were a major issue and really took away from the experience. There were four elevators total, but only two actually serviced the lobby. One elevator was out of order during our stay, and another only ran between reception on the 7th floor and the guest rooms. As a result, wait times were extremely long. We often stood waiting while elevators arrived already full and then continued on. We did eventually take the stairs a few times from the 10th floor down to the street, but the hotel goes from floor 7 to 30+ so that's not feasible for many. Additionally, a smaller but frustrating issue was that the shower soap in our room ran out and was never refilled, even after housekeeping visits. While not a dealbreaker on its own, combined with the elevator problems it added to the overall disappointment. Unfortunately, these issues overshadowed what could have otherwise been a very enjoyable stay, especially for the cost.

Loved staying here but I will say some of the employees were not friendly at all.

The buffet breakfast was the highlight of our stay. Absolutely exceptional. Very plentiful with a wide selection of both hot and cold items, beautiful dining room. Highly recommended.