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“We arrived at the hotel 2.30pm the receptionist said we had to wait till 4pm as that was the rule and that our room was getting cleaned so we waited. At 4pm we asked the key for the room only to be literally shouted at( what a rude person how on earth someone can employ someone like that I don't know) The lift is very small and compact once we got to the room it wasn't in the best state, the bathroom was very very small no glass around the cubicle or curtain no soap no shampoo and no...