외관

페어필드 인 & 스위트 멤피스 I-240 & 퍼킨스 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 547개 이용 후기 중 176개" "
평점 8 - 좋아요. 547개 이용 후기 중 157개" "
평점 6 - 괜찮아요. 547개 이용 후기 중 85개" "
평점 4 - 별로예요. 547개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 547개 이용 후기 중 78개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

fred

출장 여행
I never checked in because I was scammed
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 8일
Hi FredPlease Follow up with Expedia they will help you. We understand when booking with Expedia the hotel is not able to investigate this reservation because you are booking was outside our company.

8/10 - 좋아요

Haidar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is clean and safe
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 8일
Hi HaidarThank you for sharing your stay with us we look forward to seeing you again

10/10 - 훌륭해요

Ar'Tesia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Bob

단체 여행
Good
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Mario

출장 여행
별로예요: 편의 시설/서비스
THEY ARE BAD SERVICE
2024년 2월에 2박 숙박함

8/10 - 좋아요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout est correct. Nous avons très apprécié.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly. No dining within walking distance, must drive to anything.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Loqueria

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Hugh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy the room very much aand the staff was helpful with my questions.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Timothy 님, Orem

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Internet didn't work the entire stay. Exposed carpet nails in the room. Overall dirty bathrooms and rooms
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Timothy,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and amenities. Kind regards.

6/10 - 괜찮아요

Yania

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

James

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Poorly equipped, bad plumbing
The lamp between the beds had no light bulb; when I picked up a replacement at the front desk, it still didn’t work. The water out of the bathroom came out rusty (see photo) and would only run hot. My room key demagnetized on a trip down the hallway.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
We are disappointed that your experience was not what we strive to deliver. We apologize for the concerns in your room, and our team will look into each of these issues to ensure future visits will uphold our high standards. Thank you for your time, and we wish you all the best.

2/10 - 너무 별로예요

Reyna

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Carolyn

2023년 10월에 1박 숙박함

8/10 - 좋아요

Anissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was clean, but could use updating.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Anissa,It was wonderful having you as our guest recently. We appreciate you mentioning the high standards of cleanliness we adhere to, as we take great pride in providing impeccable accommodations. Your feedback regarding updates will be passed along to our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return soon.

8/10 - 좋아요

Jaime

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Glen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Larissa C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jeffery G. Johnson,

2023년 9월에 1박 숙박함

8/10 - 좋아요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Jeffery

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Th
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 22일
Dear Jeffery,We're so happy to know that you had a great time with us. Thank you, and we hope you'll join us again soon.

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스
Very safe invironment
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 22일
Dear Leah,Thank you for the outstanding rating of your recent stay at Fairfield Inn & Suites Memphis I-240 & Perkins. We're glad you enjoyed your visit with us and our safe surroundings. Please allow us to host you again should you return to Memphis.

4/10 - 별로예요

THOMAS 님, Pensacola

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not a good location. Pool was closed. Coffee pot in room didn’t work. Room wasn’t great. Price was high for what you get.
답변 제공: General Manager 님, 2023년 8월 22일
Dear Thomas,It sounds like your time with us did not meet your expectations. Please forgive us for our shortcomings in showing you a great experience. Your feedback is valuable and will enable us to make positive changes where we can. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.

8/10 - 좋아요

Alberto

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 8월에 4박 숙박함

8/10 - 좋아요

Kristy

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

michael

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Greg

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Chastity

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Raven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hotel was very clean and the service was prompt.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 25일
Dear Raven,Guests can always count on us for a top-notch stay. We appreciate you highlighting our clean accommodations and helpful hospitality. Your five-star review has brought a smile to our faces, and we look forward to serving you again at Fairfield Inn & Suites Memphis I-240 & Perkins.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We didn’t realize we booked a hotel in a high crime area. Our truck along with 10 others had our windows broken out while the security guard “was on a break”. The interior was dirty and falling apart. We were shocked that Marriott allows their name in this property. The only saving grace was the sweet women at the front desk. They did their best to accommodate and help us.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Cheana

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff are nice but myself and 11 other cars all got broken into. They busted our windows and robbed us. The owner refused to help in anyway. He didn't even want to comp our stay for all the trouble we had. I will never stay at this hotel or any of the Fairfield's Marriott hotels again. You can't even get new towels without bringing your old ones down to the front. I live 500 miles away so i had to drive all the way to my next stop with a broken window because it happened on a Sunday and there's no shops open to do the repair. The window cost less than an insurance deduction so why call insurance honestly. I paid the same amount to fix my window as I paid for my hotel stay. I would like to recommend that no one stays at any of the Marriott hotels for a while. Hurt their pockets since they don't want to help innocent people that had enough trust in their business to stay.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 21일
Dear Cheana,While we appreciate you being our guest, we're terribly sorry to learn about the concerns you had with your car. Please know this is not a typical situation. Our team has several safety features in effect to help ensure the safety of our guests and their property, and we apologize that, unfortunately, there was still a concern. We hope you reached out to the local authorities, as they are best equipped to assist you. Thank you for making us aware of the situation, and we wish you well as your travels continue.

2/10 - 너무 별로예요

Susan

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, extremely clean and comfortable.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 17일
Dear Dwayne,We are thrilled to see that our dedication to cleanliness, as well as our welcoming service, helped make your stay with us at Fairfield Inn & Suites Memphis I-240 & Perkins so great! Thank you for your thoughtful review, and we hope that you will allow us another chance to host you again soon!

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk very friendly. Room was clean.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Dear William,Thank you for your kind compliments on our attentive service and spotless accommodations. On behalf of all of us at Fairfield Inn & Suites Memphis I-240 & Perkins, we would be honored to welcome you back again anytime!

2/10 - 너무 별로예요

Gustavo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

4/10 - 별로예요

Julie

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Angela

2023년 6월에 1박 숙박함

8/10 - 좋아요

Michelle

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay everyone was friendly
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 9일
Dear Wendy,We do have one of the best teams around, so they will be honored to know you appreciated their kind service. Thank you for being our guest at Fairfield Inn & Suites Memphis I-240 & Perkins. We hope to have the privilege of welcoming you back again.

2/10 - 너무 별로예요

Timothy

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very Bad Wi-fi. They advertise a pool, and they have one. But it has not been open since the pandemic. They have a "business center" but the computer printer don't work. When you ask about fixing it they claim that they don't have a business center so don't expect the computer to work. The doors are very hard to open. At 150 lbs, I had to lean my entire body weight to open our door. My friend's room was the same way. The beds are too soft since they order "bed-in-a-box" type mattresses. Very poor quality. But the place was quite clean. And the breakfast was good. They went out of their way to get good stuff for the breakfast bar. But very bad wi-fi. Asking about this brought a smile and a blank face, like, o really? It's working fine here? But not in the rooms. The neighborhood is a dump. I won't be going here again.
2023년 5월에 3박 숙박함
답변 제공: General Manager 님, 2023년 5월 28일
Dear Timothy,While you were able to enjoy our clean accommodations and yummy breakfast, it appears you were not a fan of other aspects. For that, we apologize. Rest assured that our team will investigate your comments to ensure that our amenities are working and operational. This is not indicative of the quality stay we wish to provide. We know that we can do better and welcome another chance to prove this.

8/10 - 좋아요

Ned

2023년 5월에 3박 숙박함

8/10 - 좋아요

Derrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

ALLAN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to wait to check in because clerk was to busy talking on her cell phone Then we go into room snd bed looks like somebody slept in it. Had yo change sheets myself oh I forgot to mention we had a feces on the comforter The best if all at over $150 a night they don’t do wake up calls. But then again there was no phone to place a wake up call on Had to believe it is under the Marriott hotel change. Don’t stay here
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 15일
Dear Allan,We appreciated the opportunity to host your travels. Our goal is to provide clean accommodations, so we're surprised to read your concerns. Rest assured, we'll investigate your comments to ensure our rooms meet our high standards. If you would like to discuss this matter further, please don't hesitate to contact us offline. That said, we'll continue to provide comfortable stays to our guests, and we wish you safe travels.

10/10 - 훌륭해요

Michelle

2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Dorothy

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Claude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
To start the afternoon, the hotel was okay. That evening, the power went out, and we had to stay in the dark, no hot water nor heat for the entire night and morning. We had no breakfast...
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 14일
Dear Claude,Our team understands how important it is for our guests to have a comfortable and enjoyable stay, so we apologize for any inconvenience this may have caused. We strive to provide a seamless and memorable experience for all of our guests, and we regret that we fell short during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - 괜찮아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The morning after the night we stayed the hotel had no hot water. It’s never good for a rating when only one person in our group of 7 was able to take a hot shower. (He showered the previous night). The clerk should have been authorized to give discounts at least-all we were told was that maintenance had been notified.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 11일
Dear Kathy,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issue with the hot water and for any disappointment with how it was handled. We appreciate your patience, and we'll keep your comments in mind. If your travels bring you back to town, please consider staying with us again.