외관

코트야드 메리어트 멤피스 저먼타운 여행 후기

3 out of 5
코트야드 메리어트 멤피스 저먼타운
7750 Wolf River Blvd, Germantown, TN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 694개 이용 후기 중 272개" "
평점 8 - 좋아요. 694개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 694개 이용 후기 중 109개" "
평점 4 - 별로예요. 694개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 694개 이용 후기 중 49개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Farris

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 30일
Farris,Thank you for taking the time to leave us a review. We are saddened to see that you did not have a great time with us. We use feedback such as yours to continually improve our brand. Thank you for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 - 너무 별로예요

Greg

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They gave our room away and checked in others while we were standing there. Put us in a different hotel away from rest of team. Terrible experience
2024년 4월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 11일
Thank you for taking the time to leave us a review about your stay. We are saddened to hear that you did not have a great experience with us. We hope to see you again in the future.

10/10 - 훌륭해요

Kristin

2024년 1월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 4일
Kristin,Thank you so much for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad to see that you enjoyed your stay with us - we love receiving a perfect score! We hope to welcome you back to our hotel whenever you are in the area again. Once again, thank you for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were painting/upgrading the place and our room had a couple minor things unfinished. The woman at the front desk was very nice, helpful and friendly. This kind of pleasant professionalism makes a difference.
2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 25일
Thank you so much for taking the time to leave us a review about your recent stay at Courtyard Germantown. We are glad to hear that you enjoyed your stay, despite the minor upgrades that we are doing to the hotel. We hope to see you on a return trip to the area soon.

8/10 - 좋아요

Randy

2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 31일
Randy,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are glad to see that you enjoyed your stay and hope to see you whenever you are in the area again. Thank you again for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 - 괜찮아요

Ivy

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Even though I was the only guest at the front desk and had booked ahead, it took me more than 30 min to get my room. As a weary traveler, I book ahead to avoid staff scrambling to find a room. When I finally got the key card to my room, it did not work. The staff did not believe me and made me walk back with her again to check. I had to wait even more while she struggled to find a room. This is definitely not the Marriott experience.
2024년 2월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 20일
Dear Ivy,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. I am so sorry to hear of your recent experience at our hotel. We strive to exceed expectations every day and I am sorry to see that we fell short. We do hope to be given another chance to better serve you in the near future. Thank you again for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

6/10 - 괜찮아요

Donna

가족 여행
좋아요: 직원 및 서비스
The hotel location worked well for our needs. The front desk staff was friendly and very welcoming and our first floor room was easy for my elderly mom and surprisingly quiet. The negative was we stayed for 2 days, 3 nights and our room was never cleaned and linens not replaced. I did get some towels from the front desk and was told the first day, that rooms get cleaned every other day. This surprised me. Also, requested an early wake up call, and I know it was kindly setup up, but no wake up call. I later found that our room telephone did not have a dial tone so we did mention this at check out. Overall, a good stay. Beds and pillows comfortable.
2024년 2월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 17일
Donna,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad that the room met your needs while you were here with us. I am saddened to hear of your issues that you encountered during your stay. We do hope to be given another opportunity to serve you in the near future. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

Kelvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complimentary breakfast, just water!!! Other than that, excellent property.
2024년 2월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Kelvin,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 - 괜찮아요

Taylor

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was very dated and looked a bit beat up.
2024년 2월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Taylor,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

Steven

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff
2024년 2월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Steven,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

Edith

출장 여행
Construction was going on inside and out.
2024년 1월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Edith,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

Edith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Edith,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 - 괜찮아요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel is under interior renovations; I know it needs to be done some time but still. Indoor pool closed was closed. Coffee maker in the room didn’t work but was replaced the next day. Not their fault, but street construction was also taking place; barrels everywhere and difficult to see entrance. Staff was excellent and couldn’t have been more friendly. Bed was comfortable and room was very clean.
2024년 1월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Lori,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

Milena

연인과의 여행
2023년 12월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Milena,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

D'angelis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
D'angelis,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
David, Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 - 너무 별로예요

Hallie

2023년 12월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Hallie,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 - 너무 별로예요

Christopher

2023년 12월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 11일
Hello Christopher,I am so sorry to see that you did not enjoy your stay. Please give us a call or email to let us know more about the issues you experienced during your stay so that we can investigate further and address any concerns. Our guests are our number one priority and we apologize for failing to meet your expectations. We look forward to speaking with you!

10/10 - 훌륭해요

Sophronia

2023년 11월에 6박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Sophronia,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 - 너무 별로예요

Jessica

2023년 12월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 2월 12일
Dear Jessica,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 - 훌륭해요

Ming 님, Brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was nice and the room was very clean
2023년 12월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 7일
Dear Ming, Thank you for your review! We are so happy to hear you were pleased with your room and our staff. We hope to welcome you back again soon.

4/10 - 별로예요

Velvet

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were stuffy and if you have a sinus problem don't go there. Poor circulation. The shower had a really bad smell coming from the drain.
2023년 11월에 4박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Velvet,I am sorry to hear you had issues with your stay. Your experience with your drain is below our standard and we will address this issue with our maintenance and housekeeping teams to ensure it does not happen again. We hope you choose to stay with us again so we can provide the excellent service we are known for.

8/10 - 좋아요

Laila

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Laila,Thank you for taking the time to leave us a review. We hope you choose to stay with us again next time you are in Memphis!

10/10 - 훌륭해요

Lauren

2023년 11월에 2박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Hello Lauren!Thank you for your review, we are so glad to hear you enjoyed your stay. We hope you come back and see us again soon!

8/10 - 좋아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was to small for the size of the beds and furniture. Very little space to move around especially after you got your luggage in the room. AC had to be on or off. Thermostat didnot work properly. Refrigerator would not get cold enough and to small could not put very much in it. Mattresses were way to hard. No clocks in the room. Sofa bed had no sheets on it. Just a small blanket. The room was certainly not worth the amount charged for it. I have stayed in many Courtyard by Marriot hotels. They were always very nice. This one was terrible. Denise Larson
2023년 10월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Denise,I am so sorry to hear about these issues with your room. I have shared this feedback with our housekeeping and maintenance teams as well as our General Manager to ensure that this issues will not be repeated. We hope you come back and give us the opportunity to provide you with a better experience.

10/10 - 훌륭해요

R Mark

2023년 10월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Mr. Mark,Thank you for your review! We are glad to see you enjoyed your stay! We hope to welcome you back again soon.

2/10 - 너무 별로예요

Anthem

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Anthem,I am sorry to see you did not enjoy your stay. We hope to welcome you back again and provide a better stay experience.

6/10 - 괜찮아요

amanda

2023년 10월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Amanda, Thank you for your review. We are sorry to see your experience was less than excellent. We hope you come back and see us again so we can provide a better stay!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place, but...
Customer service was very good, friendly staff, clean room and comfortable. The fridge did not keep anything cold, or cool for that matter. The A/C couldn't get down to 65 at night, and lost hot water the second and third night. Got in each night after work about 9 + pm, so no I didn't call about anything, just wanted to sleep. I did mention these things to the gal at the service desk, when I checked out, she said something about adding points somewhere, I don't know what that was all about
2023년 10월에 4박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Guest,We apologize for the issues you experienced during your stay. Marriott Bonvoy points are our guest rewards that will earn you free nights at Marriott Properties. I hope you come see us again so that we can provide an excellent experience.

10/10 - 훌륭해요

Jason 님, The Woodlands

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. There were a few things wrong in our room. Door stuck and faucet was look and didn’t work right.
2023년 10월에 2박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Jason,Thank you for your review- I am glad to see that you enjoyed your stay overall! I apologize for the issues with your door and faucet, I have shared your concerns with our maintenance team to ensure this issue will not repeat! We hope to welcome you back again soon!

10/10 - 훌륭해요

Jimmy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility. Loved the shower!!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish they had a complimentary breakfast. Thanks for early check in:) very nice room!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Latosha

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was very pleasant. This was by far the cleanest hotel room we have stayed in, in a really long time. Staff was amazing and property was secure.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

clifton

2023년 9월에 1박 숙박함
답변 제공: Christina S 님, 2023년 12월 4일
Dear Clifton,Thank you for your review! I am glad to see you enjoyed your stay! I hope you come back and see us again soon.

8/10 - 좋아요

Eileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
small elevator. I didn't realize that you had to request sheets to be changed on the beds. Next time I will know.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

DeAndrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here 7 years ago and it was just as nice then as it is now. They are renovating the hotel, but it was a great property.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful Location
Everyone was super pleasant and ready to assist when needed. The location was in a nice quiet area, which was a perfect stop for our travels.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employee's were very pleasant and courteous
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Denise

2023년 8월에 3박 숙박함

8/10 - 좋아요

Elizabeth

2023년 8월에 2박 숙박함

8/10 - 좋아요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location & friendly staff
2023년 8월에 2박 숙박함
답변 제공: Ren 님, 2023년 8월 14일
Thank you for your response. We are happy to hear our staff was able to provide you with a great experience at our hotel. We hope to have you back soon! Have a great day!

10/10 - 훌륭해요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Ren 님, 2023년 8월 14일
Hello! Thank you for your response. We hope to have you back on property soon for an even better experience! Have a wonderful day!

10/10 - 훌륭해요

Melissa

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

David P

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
front desk staff is excellent, helpful and professional. Very efficient
2023년 8월에 1박 숙박함
답변 제공: Courtyard Germantown Team 님, 2023년 8월 7일
Thank you so much for your kind words and feedback. I am so happy that you had a great time and that the team treated you well. We look forward to serving you again upon your next trip.Safe travels!

2/10 - 너무 별로예요

Irene

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
SMELL OLD DIRTY AND DOOR TO ROOM HARLY WORKED
2023년 7월에 2박 숙박함
답변 제공: Ren 님, 2023년 8월 1일
It is our mission to provide clean and comfortable rooms for our guests stay and we apologize for not meeting your standards. Thank you for taking the time to respond. Have a wonderful day!

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent and very sweet young lady at the service desk, very nice but compact rooms, bed is so comfy, just need a microwave in the room
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 1일
Dear Cynthia,We are so happy to hear that your stay was a positive one. We do apologize for the size of the room. Please know that we are working our hardest to make every stay a great one. We hope that you will visit in the near future.

10/10 - 훌륭해요

Dameon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 1일
Dear Dameon,We are very pleased that your stay was a positive one. We hope to see you soon! Thank you for being a Marriott guest.

10/10 - 훌륭해요

Ali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Miss Donna and Lakeesha at the front desk were so nice and helpful. Very welcoming staff. Parking lot was sketchy. Lighting ok but not great. Needs paved. Bigger sign to tell where the hotel is. There was a guy refinishing his pickup truck ( sanding the paint and other stuff) in a handicapped spot in front of the hotel all night which was also creepy. Rooms were great. Hottest water I've experienced in hotels!
2023년 7월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 7월 29일
Thank you for your kind review!The parking lot and building exterior are due for updates as soon as the interior work is complete and we hope to get the opportunity to show you in the future.Thanks again and have a great day

6/10 - 괜찮아요

Sara

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was noisy and a little run down
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 1일
Dear Sara,We do apologize that your stay as not a pleasant stay. We are in the process of renovations and are working hard to make the guest experience a positive one. We hope that you will visit again once the renovations have been done.