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홀리데이 인 다운타운 멤피스, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 다운타운 멤피스, IHG 호텔
160 Union Ave, Memphis, TN

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 307개" "
평점 8 - 좋아요. 1006개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 163개" "
평점 4 - 별로예요. 1006개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 115개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

TaeHyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
딱 기대했던 만큼의 숙소
inn 레벨에 맞는 가격과 숙박 품질. 기대했던 그대로의 숙소. 더 좋고 나쁨이 없었음. 조식이 조금 단촐한 면이 있었지만 100점 만점에 60점 정도. 그래도 수영장이 있다는점은 큰 메리트.
2017년 7월에 6박 숙박함

6/10 - 괜찮아요

Gilbert

연인과의 여행
Rather not say
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing. From the moment we checked in to the moment we left everyone was friendly, very helpful and so kind. We enjoyed our stay & would stay here again.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Pamela 님, Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Charles 님, Overland Park

좋아요: 청결 상태, 직원 및 서비스
Property had problem with hot water source. On the day of checking in, we could not take showers because it was too cold.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Toru

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
受付のErikaさんの対応が良かった。
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Marlina

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Kenneth

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The valet/concierge Excellent. Breakfast service and foodservice staff Excellent. That is all. The disgusting people sitting on their useless posteriors who are tasked with the "overwhelming" responsibility of checking in quests should all be fired immediately.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Marianne

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Dinah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upon arrival the property appeared to be like the average Holiday Inn Express. However, there was no hot water the first night and half of the second day of stay. The toilet paper holder was an unsanitary and unaccpetable block of wood with a piece of unstable metal screwed in that did not hold the paper steady and constantly fell to the floor. The ice makers did not work. NONE of them on every floor even after checking the floors that I was directed to after reading a note left on the ice maker on the 10th floor. The room was not cleaned, especially the bathroom floor. IHG claims to deliver True Hospitality for Good, every day. I have never had an experience like the I just had with my two young daughters this week. Very disappointed and would not ever visit again. The valet were quick and friendly.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Luis Daniel Marin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buenas la atención, muy amable el personal, limpia la habitación, excelente servicio
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place what highly recommend
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Suzanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was wonderful. I enjoyed talking to them, especially Rose (I think that's her name). I got there early, and was told there was no early check-in. No problem, I totally understand. But when the 3:00 check in time came, I was told I had to wait as there was a shift change! It was almost 1/2 hour later before I could check in. Why have a check in time at 3:00 and a shift change? This was a little annoying.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

NKechinyere

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

8/10 - 좋아요

Hamid

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Could use a little upgrading but otherwise fine. The shower and wash basin water temperature were stuck on very hot (no cold water) and I could not change it, which was inconvenient.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Tom

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything within walking distance to activity we were attendend.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was nice being close to Beale street and FedExForum.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Zachary

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Tracy

별로예요: 숙박 시설 상태 및 시설
Had to make them move us to another room First room the heat was blowing and wouldn’t turn off room was so hot!! Then nothing but scalding hot water to even shower in! A friend had the same water problem but cold water and nothing else in shower!!! Will never stay again
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

MICHAEL

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel ever No hot water (cold shower only) No air conditioning (stuck on 90 degree heating)

4/10 - 별로예요

Kirsten

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

4/10 - 별로예요

Gloria

가족 여행
별로예요: 숙박 시설 상태 및 시설
No heating
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jordan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived, check in was normal. As soon as we got to the room, we noticed it was warm, but since it was cold outside, we didn’t think anything of it. The next day, we noticed that the room was not getting any cooler, even with a change from heat to AC. We called the front desk in the morning to let them know. When we arrived, many hours later, our room was 96°. When the issue was brought up with the front desk, we were told that someone should have “warned us” when we checked in. Our towels smelled like mold and when we arrived, the toilet had been used, not flushed, and not cleaned. I’m incredibly disappointed at the state of our room and traveling with 2 young kids, the cleanliness made it unhygienic for them.
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Kaylen

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First Room - DARK BROWN water came out of the sink then the sink wouldnt drain - the water came straight out of the water in the shower instead of the shower head. Called front desk - moved us to a second room - 2nd room - NO AC- room was 88* turned ac down and gave it an hour - still blew hot air. Called front desk - they were going to send maintenance up.... While waiting on maintenance, we saw what I can only assume was bed bugs on the bed - I ABOUT DIED! Never have I ever. We grabbed our stuff and went down to the desk again, the staff was nice and tried to move us to another room quickly - but we were pretty much done by this point. 3rd room was better - but the AC went out on night 2 and we didnt have hot water for the first 2 nights. Checked the bed very closely for bugs - seemed to be fine - but really put a damper on our weekend getaway. The staff was nice but this hotel realllllly needs some help. Save your time, money, and sanity - book somewhere else.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 직원 및 서비스
Helpful maintenance staff. No hot water, moved our room and water was hot. You have to choose between hot or cool air. It was 87 degrees when we got into the second room. Maintenance and staff were very helpful.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Phil

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Okay stay gor the price. Heat and hot water didnt work when it was freezing out
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Lori

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our group booked 5 rooms and 3 of the rooms had to switch rooms and one twice. Problems included no hot water, scolding hot water, hot water in the toilet, no air conditioning, broken key pad (had to wait 1.5 hours while maintenance broke into room from adjoining room), and not having the food available for dinner that we ordered. Staff and maintenance did their best with a very poor situation.

6/10 - 괜찮아요

Nicole

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The maintenance and housekeeping staff were friendly and helpful. Needed to change rooms due to no hot water but the room change resolved that. Also, you have to choose between cool or warm air. It got up to 87 degrees in our room. Had to have maintenance switch it to cool. Tip is to pick the cool option, you can’t have both.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Kevin

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Shaquilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

January

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Casey Held

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property had no heat or hot water. I do no understand how people can be allowed to stay here, especially since I read reviews that it happened the previous weekend as well. It was dirty and ceilings were leaking.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water or heat - no communication from hotel staff about when it would be back on. Ended up having to find a new place to stay - do not stay here!!
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Marlene

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, the hotel did not have hot water or any heat in the entire building and they offered no other options or solutions. Expedia also did not offer any solutions or other accommodations. I still have not received my money back for the reservation. I had to walk in the freezing weather with my luggage to find other accommodations.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pipe burst followed by flooding, water shut off, no heat in our room.
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Vince

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did you not receive my last review? I’m currently working with my lawyers on a class action lawsuit along with other visitors of this establishment. All of the problems with this particular weak leak in the Holiday Inn chain have to do with faulty maintenance and faulty management. From the staff to the busted heater to the peeling paint on the walls to the broken toilet to the blood in the carpet and the broken furniture and finally to the exploding water pipes in the stairwell when the fire alarm went off and my wife and I had to run down from the 11th floor screaming and slipping on the water and nearly both dying of panic attacks. I’ve been giving several warnings to this particular establishment to lawyer up because they are in for a bumpy ride.
2024년 1월에 4박 숙박함

8/10 - 좋아요

Nathan

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Juleen

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The room was nasty. Not clean, the bathroom ceiling had dirty stains on it, the carpet was stained bad.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Stephenie

가족 여행
좋아요: 청결 상태, 직원 및 서비스

10/10 - 훌륭해요

Tommy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Nahum

좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recently stayed here for a work trip. The entire floor had an overbearing ciggerette and BO Oder. The BO Oder was also on our sheets. The heater didn’t work and it was freezing. They didn’t help to fix it or offer another room. We paid for 2 nights but just stayed one because it was miserable.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Marathon weekend
Prime location! Nice rooms we had a view of The Peabody. Staff was nothing short of down-home Southern charm. Can’t wait to stay next year. Five stars in my book
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Jeff

단체 여행
좋아요: 청결 상태, 직원 및 서비스
No need to drive anywhere. Past 2 stays we have had issues with ac/heat and hot water.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Alan 님, Mission Viejo

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Loretta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Convenient
2023년 11월에 7박 숙박함

8/10 - 좋아요

Sebastian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and the staff were exceptional. Expedia only reserved 1 of 2 rooms. We made it work but this might be the last time I use them.
2023년 11월에 1박 숙박함