외관

홀리데이 인 익스프레스 & 스위트 사우스헤이븐 센트럴 - 멤피스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 809개 이용 후기 중 570개" "
평점 8 - 좋아요. 809개 이용 후기 중 156개" "
평점 6 - 괜찮아요. 809개 이용 후기 중 32개" "
평점 4 - 별로예요. 809개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 809개 이용 후기 중 34개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jeonggu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Sonya Patel, General Manager 님, 2019년 7월 2일
Dear Jeonggu, Thank you for taking the time to rate our hotel a 10 out of 10. We were glad you enjoyed your stay with us and hope to see you again soon. Sincerely, Sonya Patel General Manager

10/10 - 훌륭해요

rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean rooms. Comfortable beds.
2024년 5월에 2박 숙박함
답변 제공: sonya 님, 2024년 5월 25일
Thank you for the review for the Holiday Inn Express and Suites, we appreciate your business and hope for you to stay with us again.

2/10 - 너무 별로예요

Slade

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found dirty women’s underwear in the closet in our room. Told the front desk and they didn’t even have housekeeping get it, they just left it in there. Also you can berly hear the tv bc you can only turn it up so loud.
2024년 5월에 1박 숙박함
답변 제공: sonya 님, 2024년 5월 19일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SOUTHAVEN CENTRAL - MEMPHIS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 - 좋아요

Big Ant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: sonya 님, 2024년 5월 15일
Thank you for the review for the Holiday Inn Express and suites, we appreciate your business and hope for you to stay with us again in the future.

6/10 - 괜찮아요

Fredric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful but property was noisy. Not the hotel's fault.
2024년 5월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 5월 13일
Dear Fredric,Thank you for reviewing the Holiday Inn Express and Suites of Southaven. We truly apologize for the noise coming from the neighbor above you during your stay. We always recommend our guests call the front desk and let us know so that our team members can address the situation with the guest directly. We hope this does not deter you from staying with us in the future. We wish you safe travels.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Mya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very nice! The rooms were so clean and the breakfast was great!
2024년 4월에 2박 숙박함
답변 제공: sonya 님, 2024년 5월 10일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and hope for you to stay with us again in the future.

10/10 - 훌륭해요

Burniece

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a suite. It was very clean and nice. Large and cozy.
2024년 5월에 1박 숙박함
답변 제공: sonya 님, 2024년 5월 9일
Thank you for the review for the Holiday Inn Express and suites, we appreciate your business and hope for you to stay with us again in the future.

10/10 - 훌륭해요

JULIA 님, MISSOURI CITY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access from highway. We love the sheets!
2024년 4월에 1박 숙박함
답변 제공: sonya 님, 2024년 5월 2일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and hope for you to visit us again in the future.

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was in a perfect location to reach both Memphis Intl Airport & Graceland.
2024년 4월에 2박 숙박함
답변 제공: sonya 님, 2024년 5월 1일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and hope for you to stay with us again in the future.

10/10 - 훌륭해요

Spencer J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: sonya 님, 2024년 4월 27일
thank you for the kind review for the Holiday Inn Express and suites, we appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Natashia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: sonya 님, 2024년 4월 26일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and hope for you to stay with us again in the future.

8/10 - 좋아요

Doug

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room and hotel in general were both very clean. The walls were thin, we could hear snoring from one side ant the tv from the other.
2024년 4월에 1박 숙박함
답변 제공: sonya 님, 2024년 4월 20일
thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Gary 님, Hephzibah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family of 4 enjoyed our stay at this hotel. The staff was very friendly and helpful.
2024년 4월에 5박 숙박함
답변 제공: sonya 님, 2024년 4월 13일
Thank you for the review for the Holiday Inn Express and Suites, we appreciate your business and hope for you to stay with us again

6/10 - 괜찮아요

Carlton

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
House cleaning services did not clean or change out our towels for days we went to the front each and requested service and still did not get service.
2024년 3월에 2박 숙박함
답변 제공: sonya 님, 2024년 4월 6일
Thank you for the review for the Holiday Inn Express and Suites, we apologize for the inconvenience caused due to you not getting you room cleaned. we hope for you to stay with us again in the future and have an amazing stay.

10/10 - 훌륭해요

alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice. Place to stay.
2024년 3월에 2박 숙박함
답변 제공: sonya 님, 2024년 4월 6일
Thank you for the review for the Holiday Inn Express and suites, we hope to see you again.

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice clean and quiet place. EmThe staff was very friendly and professional. House keeping was excellent. This will be my place of choice for the next visit.
2024년 4월에 3박 숙박함
답변 제공: sonya 님, 2024년 4월 5일
thank you for the kind words for the Holiday Inn Express and suites, we appreciate your business and hope for you to stay with us again.

6/10 - 괜찮아요

Carlton

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing I didn’t like maid service, and staff not communicating well.
2024년 3월에 1박 숙박함
답변 제공: sonya 님, 2024년 4월 4일
Thank you for the feedback for the Holiday Inn Express and Suites, I would like to start by apologizing for the inconvenience caused during your stay. We hope to see you again in the future.

10/10 - 훌륭해요

William

2024년 3월에 1박 숙박함
답변 제공: sonya 님, 2024년 4월 21일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and hope for you to stay with us again.

6/10 - 괜찮아요

Marquis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walls are thin, and the other people that was either above or around was to loud and coudnt sleep, so we left a night early
2024년 3월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 25일
Dear Marquis,Thank you for taking the time to share honest feedback from your stay at the Holiday Inn Express and Suites of Southaven. We apologize that you were not able to get a good night's rest due to hearing the guests around you. We wish you safe travels.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Kathia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Propre, personnel courtois, belle chambre, piscine interieur et gym propre et bien entretenue. Nous avons adorés et recommandons. Merci beaucoup!
2024년 3월에 1박 숙박함
답변 제공: sonya 님, 2024년 3월 24일
Gracias por su reseña sobre el Holiday Inn Express y las suites. Apreciamos su visita y esperamos que se hospede con nosotros nuevamente.

8/10 - 좋아요

Darlene

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean was renovated the tub had big gauges in looked Ike someone dropped a hammer in it. small inside pool. breakfast was ok no waffles.... aww. The muffins were great Busy area shopping and restaurants. Our window was the view of Lowes. Thanks, We would stay again.
2024년 3월에 2박 숙박함
답변 제공: sonya 님, 2024년 3월 17일
thank you for the review for the Holiday Inn Express and suites, We will also take this feedback and try and improve to the best we can,We appreciate your business and would like for you to stay with us again.

10/10 - 훌륭해요

Grayson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, spacious room. Huge bed and and a very nice bathroom! The front desk and all staff were very friendly, and the breakfast was great!
2024년 3월에 1박 숙박함
답변 제공: sonya 님, 2024년 3월 17일
thank you for the review for the Holiday Inn Express and suites, We appreciate your business and would like for you to stay with us again.

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was incredibly friendly and breakfast was delicious…beds were super comfy too
2024년 3월에 7박 숙박함
답변 제공: sonya 님, 2024년 3월 16일
Thank you for reviewing the holiday inn express and suites, we appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Marlon

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful place to stay that is close to everything and friendly staff. The only thing that I did not like was the fact that I could hear my neighbors conversations when they were talking loud.
2024년 3월에 7박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 14일
Dear Marlon,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Donna 님, Senatobia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 6일
Dear Donna,Thank you for taking the time to rate the Holiday Inn Express and Suites 5 out of 5. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Glenda

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The overall experience was Wonderful!!
2024년 3월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 4일
Dear Glenda,Thank you for your kind comments from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, convenient spot of town to stay at!
2024년 3월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 4일
Dear Jordan,Thank you for your kind comments from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely loved the lady at the front desk. I did not catch her name. But she was super nice and helpful. I arrived on Monday evening at 7. The hotel was fantastic and the bed was amazing. Best sleep I have gotten in awhile.
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 29일
Dear Samantha,Thank you for your kind comments about Jasmyne. We were glad you felt at home while staying with us! We appreciate your time and your business.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 2월 28일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and would like for you to stay with us again in the future.

10/10 - 훌륭해요

Tiana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very updated! Very clean! One of the best stays by far! I have zero complaints and that’s not usually the case. I would definitely stay here again!
2024년 2월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 26일
Dear Nikeshia,Thank you for taking the time to provide feedback from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

NIKESHIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very accommodating.
2024년 2월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 26일
Dear Nikeshia,Thank you for taking the time to provide a rating for the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

8/10 - 좋아요

Lakeesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 2월 25일
Thank you for the review for the Holiday Inn Express and Suites. We appreciate your business would you like for you to stay with us again.

10/10 - 훌륭해요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the stay
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear Tommy,We were glad you loved your stay at the Holiday Inn Express and Suites of Southaven. We hope your travels bring you back to our location in the future!Sincerely,Sonya P.General Manager

8/10 - 좋아요

miguel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like great
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear miguel,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We appreciate you had a great stay and would like to ask what we could have done to earn a 5 out of 5 from your visit. We hope to hear back soon.Sincerely,Sonya P.General Manager

6/10 - 괜찮아요

Eva

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I reserved a king suite three weeks in advance but when I arrived I was told they only had a queen double available. The desk staff said the only thing he could offer was to cancel my reservation. Also the ‘suites’ are not really suites at all. There is a sofa and table but no separate living/sleeping area. Breakfast was limited.
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear Eva,We apologize that the room type booked was not what you received. Your review has been shared with our front desk team to see how we can make arrangements in the future when we have a room type that is oversold. This is not a typical experience at our hotel and understand that it can be frustrating. All pictures of our room types are posted online. Our hotel brand does not have separate bedrooms and kitchenettes at any of our locations worldwide. Thank you for your time.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Eddie Allan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds very comfortable and breakfast was awesome!! Love the spacious room!
2024년 2월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 21일
Dear Eddie Allan,Thank you for taking time to review the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed the spaciousness and comfort of your room! We hope to see you again soon.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Leissa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear Leissa,Thank you for taking the time to rate the Holiday Inn Express and Suites a 10 out of 10. We were glad you enjoyed your stay and hope to see you again soon.Sincerely,Sonya P.General Manager

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: sonya 님, 2024년 2월 19일
thank you for your review for the Holiday Inn Express and suites. We appreciate your business and hope to see you again.

10/10 - 훌륭해요

Hayaf

2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 3월 21일
Thank you for the review for the Holiday Inn Express, We appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 2월 12일
Thank you for your review for the Holiday Inn Express. We appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 10일
Dear Karen,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven a 10 out of 10. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스
Good overall
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 5일
Dear Bryan,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in clerk was very nice.
2024년 1월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 31일
Dear Cheryl,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven a 5 out of 5. We were our team made you feel at home and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Through snow and ice this stay was very nice.
2024년 1월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 27일
thank you for your kind words. It was challenging but with the understanding of guests like you it was possible to get through the snow easily. We hope for you to stay with us again in the future.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 30일
Dear Kimberly,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us. We appreciate your time and your business! Sincerely,Sonya P.General Manager

6/10 - 괜찮아요

Gary

2024년 1월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 23일
Dear Gary,We regret that you did not fully enjoy your stay with us. We always encourage our guests to give us detailed feedback on what could have made their experience better so that we can improve our services. We hope to hear from you again.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 21일
Dear Michele,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven 5 out of 5 stars. We were glad you enjoyed your stay with us!Sincerely,Sonya P.General Manager

2/10 - 너무 별로예요

Justin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were given a room that had a broken entry door. The door would not lock. The hotel would not refund us our money. All they did was give us a different room that was smaller than we ordered. People ended up sleeping on the floor due to lack of space. They also did not have rollaway beds. Tv didn't work either.
2024년 1월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 21일
We are extremely sorry for the inconvenience caused to you and that you did not receive the service you paid for.We hope for you to stay with us again and are a certain that you would not have any complaints and will be happy with your stay.

10/10 - 훌륭해요

Douglas

2023년 12월에 4박 숙박함
답변 제공: sonya 님, 2024년 1월 21일
thank you for your kind words, we hope to see you again

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my second time staying at this property and I have enjoyed each time
2024년 1월에 2박 숙박함
답변 제공: sonya 님, 2024년 1월 15일
Thank you for the kind words and we hope for you to stay with us again in the future.