외부 세부 사진

호텔 나폴레옹 멤피스 여행 후기

4 out of 5
호텔 나폴레옹 멤피스
179 Madison Ave, Memphis, TN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 685개 이용 후기 중 349개" "
평점 8 - 좋아요. 685개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 685개 이용 후기 중 67개" "
평점 4 - 별로예요. 685개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 685개 이용 후기 중 21개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Lauren 님, Jackson

단체 여행, 가족 여행
The room was listed as having queen beds but the beds were doubles. The bar downstairs was terrible; we had to throw our drinks away.
2024년 4월에 1박 숙박함
답변 제공: Denise C 님, 2024년 4월 17일
Hi Lauren, Our beds are queen, not doubles. We apologize for the issue you had in the bar. I will get that corrected. Thanks so much and we hope to see you again.

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
T
2024년 4월에 3박 숙박함
답변 제공: Denise C 님, 2024년 4월 22일
Thank you Deborah

6/10 - 괜찮아요

Tiffany

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Denise C 님, 2024년 4월 13일
Thank you Tiffany

8/10 - 좋아요

Helen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A good hotel but was hard to park as private parking next door with no agreement to park so had difficulty getting in with our UK phone number! Hotel staff were lovely and very helpful. Wasn’t keen on the breakfast but maybe a British thing!
2024년 4월에 2박 숙박함
답변 제공: Denise C 님, 2024년 4월 13일
Thank you Helen. We apologize for the issue with the parking garage.

10/10 - 훌륭해요

Desmond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Lacatwas detrimental didn't have access to gatage from hotel or was never in formed. Didn't ask twice
2024년 4월에 1박 숙박함
답변 제공: Denise C 님, 2024년 4월 8일
Thanks so much Desmond. Unfortunately, there is not an access direct into the garage. We hope to see you again.

8/10 - 좋아요

Martin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bruyant. Ville inquiétante passé minuit. Courses de voiture au centre ville à notre retour des bras.
2024년 3월에 1박 숙박함
답변 제공: Denise C 님, 2024년 4월 3일
Thanks for staying with us. Downtown can get very busy depending on what is happening in the area.

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very nice and convenient downtown location. Service staff was very good. My complaint is simply the price for one night with taxes and fees was exorbitant, though I do understand the rate is what the market is during a big event downtown. Still, no common hotel, even if very nice, is worth $500.00 for one nights stay.
2024년 3월에 1박 숙박함
답변 제공: Denise C 님, 2024년 3월 25일
Thanks for the compliments Steven. Please reach out direct to the hotel in the future for any specials. :-)

4/10 - 별로예요

Constantine

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Denise C 님, 2024년 3월 19일
We would love to know how we could have made your experience better.

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place, staff very friendly, outstanding service.
2024년 3월에 1박 숙박함
답변 제공: Denise C 님, 2024년 3월 17일
Thanks so much Victoria

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was amazing
2024년 2월에 2박 숙박함
답변 제공: Denise C 님, 2024년 3월 2일
Thanks so much Michael

6/10 - 괜찮아요

Sean Michael 님, Summerville

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The hotel was in a convenient location and the staff was very friendly and helpful. However, the property has some age. Fixtures, carpets worn. Shower grout was showing signs of mildew. Rooms did allow for noise to pass through from room to room.
2024년 2월에 2박 숙박함
답변 제공: Denise C 님, 2024년 3월 2일
Thanks so much for staying with us Sean. We are aware of the age you mention. Renovations designs are in the works right now and should start soon. We look forward to seeing you again.

8/10 - 좋아요

Rocky 님, Rogers

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front Desk staff are very helpful and welcoming. Lovely historic building but noisy. Corner room was clean but small with a tiny closet. Elevator was fine when we checked in but out of service for rest of our stay. Parking garage next door is convenient but automated entry/exit via phone can be tricky.
2024년 2월에 1박 숙박함
답변 제공: Denise C 님, 2024년 3월 2일
Thanks so much Rocky. Were you able to meet our Rocky? :-) We apologize for the elevator inconvenience. We hope to see you again.

4/10 - 별로예요

Russell

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location has outdated facilities. There is office space and ONE usb port. The ironing board was tiny. The number of electrical outlets and where they were was limited.
2024년 2월에 4박 숙박함
답변 제공: Denise C 님, 2024년 2월 23일
We appreciate your comments, Russell. We have a renovation planned and hopefully will be able to correct some of this. We hope to see you again.

6/10 - 괜찮아요

Whiton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room did not have ample lighting. Annoying that entry access on ‘Ground’ floor did not work with key card (even though it was set up to do so). Only one small elevator that often resulted in a long wait. Staff was very friendly, room was clean and adequate for our needs. Proximity to Beale Street is great if that’s what you’re there for, although sadly downtown Memphis isn’t looking its best these days.
2024년 2월에 1박 숙박함
답변 제공: Denise C 님, 2024년 2월 21일
Thanks so much Whiton, We apologize for your inconveniences and will look into the door lock. We look forward to seeing you again.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy stay
2024년 2월에 1박 숙박함
답변 제공: Denise C 님, 2024년 2월 4일
Thank you Ashley

4/10 - 별로예요

Gareth

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Denise C 님, 2024년 1월 24일
Hi Gareth, We would love to know how we could have had you rate us higher.

10/10 - 훌륭해요

Lexy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rocky was great. He greeted us with open arms and was very personable during our stay! He even helped find us places that were open since we arrived during the snow. Thank you!!
답변 제공: Denise C 님, 2024년 1월 23일
Thanks so much Lexy. Rocky is amazing and we are so thankful to have him on our team. We look forward to seeing you again.

6/10 - 괜찮아요

William

2024년 1월에 2박 숙박함
답변 제공: Denise C 님, 2024년 2월 21일
Thank you William

4/10 - 별로예요

Brian

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I have never stayed at a upscale hotel that had smaller rooms. Our room was tiny.
답변 제공: Denise C 님, 2024년 1월 23일
Hi Brian, Yes, our rooms are not large, but are very comfortable. We appreciate you staying with us.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Denise C 님, 2024년 1월 23일
Thanks so much Daniel

10/10 - 훌륭해요

Annette

2023년 12월에 1박 숙박함
답변 제공: Denise C 님, 2024년 1월 23일
Thanks so much Annette

10/10 - 훌륭해요

Tisha

2023년 12월에 1박 숙박함
답변 제공: Denise C 님, 2024년 1월 23일
Thank you Tisha

6/10 - 괜찮아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Denise C 님, 2023년 12월 23일
Thanks James

10/10 - 훌륭해요

Kashif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The noise from adjacent room was very clear …
2023년 12월에 1박 숙박함
답변 제공: Denise C 님, 2023년 12월 5일
Thanks so much Kashif

10/10 - 훌륭해요

Felipe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, helpful staff, close location to all the St Jude Marathon festivities!
2023년 12월에 2박 숙박함
답변 제공: Denise C 님, 2023년 12월 5일
Thank you Felipe

8/10 - 좋아요

Ashlee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Almost perfect stay
My husband and I stayed for an overnight trip. The front desk and bar were very friendly. Check in and checkout were flawless. The room was very clean and well kept. The only reason i didnt give an excellent rating is because the it was very loud in the hallway early in the morning. It was the cleaning staff. There was music and talking that woke us up and continued until we left. Not really the way i wanted to end our trip.
2023년 11월에 1박 숙박함
답변 제공: Denise C 님, 2023년 12월 5일
Thanks so much for staying with us. We appreciate you bringing this to our attention, so we can make sure it doesn't happen again. We apologize for your inconvenience.

10/10 - 훌륭해요

Heide

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, close to a parking garage. Area attractions were within walking distance. Definitely a must-see and stay establishment!
2023년 11월에 1박 숙박함
답변 제공: Denise C 님, 2023년 11월 21일
Thanks so much Heide. We appreciate you sharing your wonderful experience.

10/10 - 훌륭해요

Kendra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the design of this hotel. The staff was so friendly and accommodating.
2023년 11월에 1박 숙박함
답변 제공: Denise C 님, 2023년 11월 19일
Thanks so much Kendra.

6/10 - 괜찮아요

Roland

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Good Hotel, Poor Floorplan space
The beds are way to large for the room size. It leaves very little walking space. I constantly kept bumping my leg pn the corners if the bed. They should you queen beds only or a flod out bed, or wall pull out beds. I understand that it is a historical hotel, but they the advice of a decorator to get advice due to the size and shapes of the room. The TV could have been mounted on the wall, and avoid the desk underneat it. Smaller sleek stand a lone dressers could be place elsewhere in the room. Lovely hotel, but due to it room shapes and sizes they were not carefully thought out in furniture arrangements for the room. An expert in room design would be beneficial to use. The hotel itself was very antique, which i love, but the room floorplans absolutely did not work. Note, i am not a huge person i could only imagine those who were over 150 lbs trying to move around past the end of the bed. Also the mattresses left a gap around the edges, causing you to scrape the back of your leg while getting out of the bed each time. I love the bathroom area, but the floor plans for the bedrooms need to be revisited with smaller beds. I was in a 'KING CORNER' on the third floor. Bed was wayyyy to big for the floor space. Hopefully these issues can be addressed to make this hotel a "go to first" place on my hotel list. It was iconic, but only needs better room designs. Another friend's room was the same way to their dislike also.
2023년 11월에 5박 숙박함
답변 제공: Denise C 님, 2023년 11월 20일
Thanks so much Roland. We appreciate you taking the time to give us such a detailed review. The designer we had did not use the space effectively, for sure. We have some renovations planned for our public space right now and once we get to room renovation, things will surely change. We do look forward to seeing you again.

10/10 - 훌륭해요

Claudia 님, pasadena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10 minutes walk to Beale Street..not too bad in heels and just enough distance to avoid the chaos.
2023년 11월에 1박 숙박함
답변 제공: Denise C 님, 2023년 11월 7일
Thanks so much Claudia. We look forward to seeing you again.

10/10 - 훌륭해요

Lori

2023년 11월에 1박 숙박함
답변 제공: Denise C 님, 2023년 12월 3일
Thanks so much Lori

6/10 - 괜찮아요

Fay

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
First visit
Parking was complicated; bathroom sliding door was not stable; mattress was good.
2023년 10월에 1박 숙박함
답변 제공: Denise C 님, 2023년 10월 27일
Thank you Fay. We apologize that you had issues with the parking garage. We appreciate you staying with us and hope to see you again.

10/10 - 훌륭해요

Michael 님, Conroe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property staff and Management were some of the most accommodating and friendly individuals i have every met. They went above and beyond to nake sure the guest and felt welcomed. I would recommend this property to anyone wanting a unique friendly boutique Hotel in Memphis.
2023년 10월에 4박 숙박함
답변 제공: Denise C 님, 2023년 10월 27일
Thanks so much Michael. We appreciate you staying with us and sharing your experience. We look forward to seeing you again.

10/10 - 훌륭해요

Jeffery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property and location to local sites.
2023년 10월에 2박 숙박함
답변 제공: Denise C 님, 2023년 10월 19일
Thank you Jeffrey

6/10 - 괜찮아요

Annabelle

2023년 10월에 2박 숙박함
답변 제공: Denise C 님, 2023년 11월 7일
Thank you Annabelle.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Denise C 님, 2023년 10월 17일
Thanks so much James.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Helpful staff
2023년 9월에 1박 숙박함
답변 제공: Denise C 님, 2023년 9월 29일
Thanks so much for staying with us Ronald. We look forward to seeing you again.

10/10 - 훌륭해요

Leslie

2023년 8월에 2박 숙박함
답변 제공: Denise C 님, 2023년 9월 26일
Thanks so much Leslie

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Denise C 님, 2023년 8월 6일
Thank you

6/10 - 괜찮아요

Lauren

연인과의 여행
The room amenities should be better. There was lotion in the room or a hair dryer. The cheaper hotels have these amenities and they are important to guests.
2023년 7월에 2박 숙박함
답변 제공: Denise C 님, 2023년 8월 1일
Hi Lauren, Thanks so much for staying with us. All our rooms do have hair dryers. I hope you let the front desk know if there was not one under the counter so we could immediately get you one.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Denise C 님, 2023년 8월 2일
Thanks so much James

8/10 - 좋아요

SHARON

2023년 7월에 1박 숙박함
답변 제공: Denise C 님, 2023년 8월 21일
Thanks so much Sharon

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a nice well revamped hotel in a good location to enjoy the downtown areas. The town is in the midst of rebuilding numerous buildings and tourism seems strong. Like most urban areas they still have a problem with drug addicted homeless bums.
2023년 7월에 2박 숙박함
답변 제공: Denise C 님, 2023년 8월 1일
Thanks so much Scott

2/10 - 너무 별로예요

Prathy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel in Memphis. Avoid at all costs.
Sorry but this is the worst hotel in Memphis. Do not bother wasting your money. Plenty of other hotels in town. I regret picking this one. The bathroom was leaking water- floor was wet. Could have been a n accident waiting to happen. The air condition kept going on even though I turned it off. There is no technician at the hotel to solve any problem. Awful staff with horrible customer service who cannot help you with anything. It’s such a shame as Memphis is such a great city with so many hotels. DO NOT STAY HERE.
2023년 7월에 1박 숙박함
답변 제공: Denise C 님, 2023년 7월 20일
Thanks so much for speaking with Micki our general manager and getting all of this resolved. We are thankful you left happy and looking forward to returning. We wish you could delete this review as we discovered the shower curtain was not put inside the tub which of course caused the water issue. All other items have been addressed and corrected. We look forward to seeing you again.

10/10 - 훌륭해요

kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Architecture of building was magnificent. Walking distance to Beale Street. Parking garage right next door. Staff very friendly and professional.
2023년 7월에 1박 숙박함
답변 제공: Denise C 님, 2023년 7월 9일
Thank you so much Kelly

8/10 - 좋아요

Breanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complaints
2023년 6월에 2박 숙박함
답변 제공: Denise C 님, 2023년 7월 9일
Thanks Breanna

10/10 - 훌륭해요

Ceci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Denise C 님, 2023년 7월 14일
Thank you Ceci

8/10 - 좋아요

Zenda

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel. Nice Stay
Hotel was nice. Manager was great and fix any issue we had. We were put in a handicap accessible room at first. We informed front desk that we were NOT supposed to be in this type of room and was relocated to a regular room immediately. There was some uncleaned areas in the room. (Shower area) Strip under the door was worn. Gap under the door was too wide. Found stains on the sheets.
2023년 6월에 3박 숙박함
답변 제공: Denise C 님, 2023년 7월 9일
Thanks so much for staying with us Zenda. We appreciate your compliments as well as comments. We can use those to improve. We look forward to seeing you again.

4/10 - 별로예요

Jose

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The room is quite nice, but the shower does not get hot enough. We contacted the office, but he gave excuses instead of solutions. At this point, we deserve some form of compensation because we spent too much of our hard earned money to have the front office not really do anything to help us rectify the situation.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful rooms, the staff was exceptional, knowledgeable regarding the area. Seedy area near this hotel but parking garage was close and safe
2023년 6월에 1박 숙박함
답변 제공: Denise C 님, 2023년 6월 15일
Thank you Anita