숙박 시설 입구

레드 루프 인 멤피스 이스트 여행 후기

2 out of 5
레드 루프 인 멤피스 이스트
6055 Shelby Oaks Dr, Memphis, TN

이용 후기

6.2
평점 10 - 훌륭해요. 1002개 이용 후기 중 177개" "
평점 8 - 좋아요. 1002개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 198개" "
평점 4 - 별로예요. 1002개 이용 후기 중 155개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 220개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

8/10 - 좋아요

sooyoung chae 님, gaithersburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good

8/10 - 좋아요

James 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was put in a room near the highway and the room wasn't noise proof for it. Everything else was very good.
2024년 3월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 25일
Thank you for choosing to stay at our Red Roof Inn Memphis East, James. We're elated that you enjoyed your stay, however, we are saddened to see that your experience was hindered by the noise disruptions you've reported. It is always our goal to give you a 5-star experience and I apologize for failing to do so. We hope you'll return, so that we can improve your impression of our hotel.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jay

좋아요: 청결 상태, 직원 및 서비스
Vending machines out of order
2024년 3월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 25일
Hello Jay,Your 3/5 score of our RED ROOF INN MEMPHIS EAST is disappointing to see as you indicated that the vending machines were out of order. This is not an experience our guests usually have with us, and we appreciate you making us aware of this is in your review.Thank you for sharing your concern and I hope you will consider giving us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Beau Robert

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Be prepared to drop an additional $100 CASH because, and i quote the manager, "this area is unsafe so we habe to ask for an additional deposit".
2024년 2월에 3박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 17일
Dear Beau,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Memphis East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. In regards to the deposit, all guests are required to pay a 100 deposit. However, once you made your reservation through a third website, you are required to pay a 100 cash deposit. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Gary

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
No comment
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 11일
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS EAST and I appreciate your 3/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 - 별로예요

Robbie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 5일
Thank you for taking a moment to leave a review, Robbie. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

4/10 - 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Material condition of the room. Broken security lock, broken toilet. Had to ask two different front desk agents for an iron
2023년 12월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 12월 21일
Hi Daniel,Thank you for telling us about your recent experience at RED ROOF INN MEMPHIS EAST. We are sorry you had a less than satisfactory experience due to the broken security lock and the faulty toilet. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything is good no problem
2023년 12월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 19일
Thank you for sharing your feedback with us, Elizabeth. The team at the Red Roof Inn Memphis East was pleased to know that everything about your stay was good. We also appreciated your 8/10 score.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 - 좋아요

Karen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very pleasant visit. Thank you!
2023년 11월에 4박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 9일
Hello Karen,Thank you for your review of our Red Roof Inn and letting us know that you enjoyed your visit. We always aim to deliver great service to our guest and are happy that was achieved for you. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Red Roof Management

10/10 - 훌륭해요

Bruce

2023년 11월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 10일
Dear Bruce,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Memphis East and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

4/10 - 별로예요

Julius

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
A no for me
The only thing good about my stay is that the bed was comfortable and the TV have a wonderful channels, but other than that I did not like you the charger ports for the UBS cord did not work at all Also, when I came into the room and use the restroom, there were a roach in my toilet, and throughout this day, I say more roaches the water in the shower did not at all get home. The water in the sink was much harder than what was in the shower and the shower was not great at all. It only spilled fares point penetrating water. No I would never ever come there again. Worst experience ever.
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 14일
Dear Julius,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I am sorry that your experience did not meet your expectations as reflected in your poor scoring. Please accept our sincerest apologies for the charging ports that did not work and the insects you mentioned. Thank you for the insights provided as this is not a standard practice of us. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It was also great to hear your bed was comfortable and the tv had wonderful channels. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ashley

아이를 동반한 가족 여행
There are roaches here bad they was in the bed then I spent 179.00 for this room
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediRespone Specialist 님, 2023년 11월 12일
Thank you for being a Valued Guest with us and for your honest review of your visit with us at the RED ROOF INN MEMPHIS EAST. The unfavorable experience you described regarding and the insects you saw, was truly disheartening to read. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved. Your feedback is vital to us as we seek to enhance guest experiences here at Red Roof. Thank you again for the feedback Ashley. All the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediRespone Specialist

10/10 - 훌륭해요

Rodrigo

2023년 8월에 7박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 11월 9일
Hello Rodrigo Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS EAST and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Joan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Business Trip
I had a good trip and stay when on business you do not have a lot of time to explore I think everything well
2023년 10월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 27일
Dear JoanThank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It’s great to hear that found our property to be conveniently located and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Cheap place 2 crash. Staff helpful and pleasant.
Worked for our needs of a cheap place on east side of Memphis for a base while seeing some sights. A bit run down but beds decent and important stuff worked. Appeared to be family run. Helpful staff. Did seem to be some long term occupants in some rooms which is a little different vibe but everyone was friendly and no complaints.
2023년 10월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 24일
Hello Brian, Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST . It’s great to hear that you were pleased with our affordability, our helpful staff and decent beds. However, you indicated that the location was a bit run down. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of any issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent any problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

michael d

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 22일
Dear Michael, We at the RED ROOF INN MEMPHIS EAST are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Brenda

2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 5일
Hello Brenda, Thank you for taking a moment to complete our survey. At the Red Roof Inn Memphis East we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

michael d

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay there again
Everything was fine. Staff was friendly and accommodating. The room was clean and comfortable.
2023년 9월에 8박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 7일
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It’s great to hear that you found our staff to be very hospitable and our rooms clean. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Angela

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s alright.
2023년 9월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 30일
Hello Angela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

2/10 - 너무 별로예요

Miya

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived the man in the lobby was extremely RUDE. He just asked for my card and Id then proceeded to hand me my room key and NOT TELL ME WHY ROOM NUMBER. He just wrote it down and handed it me. Then it’s ROACHES EVERYWHERE, PREGNANT ROACHES, FAMILY ROACHES, FAMILY REUNION ROACHES , VETERAN ROACHES ALL UP THE WALL. THE TRASH OUTSIDE MADE THE ENTIRE STAY UNPLEASANT. I WILL NEVER BOOK WITH YOU GUYS AGAIN.
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 7일
Thank you for taking a moment to leave a review, Miya. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your staff encounter and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
2023년 9월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 28일
Dear Valued Guest!Thank you for your review and I am happy that you were pleased with our services offered. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Memphis East. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ash

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No mention of a 100 dollar deposit online that had to be left and you have to wait for them to go check your room before they give it back at checkout. Room was a bit dirty and had 2 tiny pillows that were small squares vs regular pillows. Comforter had burn holes. Bathroom towels were also tiny and very low quality.
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 19일
Thanks for sharing your feedback with us, Ash. The team at our Red Roof Inn Memphis East was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were not aware of the deposit. This, along with the room's subpar cleanliness and your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Romany

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 15일
Hello Romany, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Memphis East appreciate your 4/5 score following your stay. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Ronny

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not good
The guy that was attending us was super rude. He was angry while checking in and out for no reason. Room was a none smoking but smells like smoking. Overall one of the worst experiences I've had at a hotel.
2023년 9월에 1박 숙박함
답변 제공: Nishaye RediResponse Speciali 님, 2023년 9월 6일
Dear Ronny, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Memphis East. The situation you described regarding your interaction with our front office staff is truly regrettable. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Gloriela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was stinky the bed was old and stink we couldn’t stay at the hotel and we have to change hotel The was my worth experience in my traveling experience This red roof hotel should be condensed
2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 5일
Dear Gloriela,Thank you for your review following your stay at Red Roof Inn Memphis East. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the smell described, the old bed and the other listed issues hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

6/10 - 괜찮아요

Tonjulla

단체 여행
Everything was clean and comfortable.
2023년 9월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 4일
Dear Tonjulla,Thank you for your review following your stay at Red Roof Inn Memphis East. I am thrilled that everything was clean and comfortable for you during your visit with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 - 좋아요

Chenile

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 8월 15일
Hello Chenile,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Memphis East appreciate your 8/10 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

4/10 - 별로예요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 9일
Dear David, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Memphis East. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ronald

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most outlets replaced with a covering leaving only 2. Lamps crooked and missing parts. Floor uneven. Walls had unpainted plaster covering several holes. Bathroom light switch stained....
2023년 8월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 8일
Dear Ronald, Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. The concerns you described regarding the lamp being crooked, the bathroom light being stained and the other concerns you mentioned which might have hindered your stay. Please accept our sincerest apologies. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worse nightmare I ever experienced in my entire life.
2023년 8월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 8일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than satisfactory, prompting your 2/10 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was 2 inches of dirt caked on the uncovered light fixture in the bedroom. The staff was rude and rushed us out prior to check out time. I will never stay here again.
2023년 7월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 30일
Thank you for taking a moment to leave a review, Jessica. Myself and the staff at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You stated that the uncleanliness mentioned, the staff encounter described and the other concerns listed hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

6/10 - 괜찮아요

David

2023년 6월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 25일
Dear David, The staff at the Red Roof Inn Memphis East and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

6/10 - 괜찮아요

Marie

별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 6월 23일
Hello Marie,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Memphis East appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

2/10 - 너무 별로예요

Mia

2023년 6월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 11일
Hi Mia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Memphis East. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Julius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They actually had smoking rooms I thought that was super cool also they refreshed my towels without me asking them
2023년 5월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 6월 1일
Dear Julius,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. I'm so thrilled to hear that our staff provided you with clean towels and you were pleased with your room type.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria RediResponse Specialist

4/10 - 별로예요

Brett

가족 여행
별로예요: 숙박 시설 상태 및 시설
No smoking room reeked of cigarettes loud motor cycles and talking in parking lot all night room was clean
2023년 5월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 5월 28일
Dear Brett,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I'm thrilled to hear that you found our room to be clean. However, I am sorry that your experience did not meet your expectations due to the odor you described and the noise disturbance. Feedback from our guest is always welcome as we strive to improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

6/10 - 괜찮아요

Victoria

2023년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 6월 13일
Dear Victoria, We at the RED ROOF INN MEMPHIS EAST appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 - 별로예요

Johanna

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible! Very run down, room smelled strongly of mold. Had to put a $100 deposit down plus cost of the room. Did not feel safe at all, several people throughout the night walking past my door and standing in front of my door talking. I would have left but afraid to go outside there after it was dark. I stayed at this hotel a couple of years ago and it seemed fine, not now. I’ll not stay there again.
2023년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 5월 16일
Thanks for choosing to stay with us Johanna! We at the Red Roof Inn Memphis East are very sorry to learn that you were not able to fully enjoy your stay due to the issues you experienced with the unpleasant odor and the fact that you felt unsafe. As per policy a refundable deposit is required at check in Thank you for sharing your concerns and all the best in your future travels. Please know we value your comments which will help us to continuously improve our services and make our guest experiences. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

4/10 - 별로예요

LaTonya 님, CLARKSVILLE

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was sub-par. There were at least five large tears in the curtains allowing people to see into the room. The door had been kicked in a couple of times and repaired badly. There were no working chains or safety brackets on the door. There was an innumerable amount of flying insects and fleas in the room. There were missing tiles between the bathroom and room area. There were unsavory characters walking about throughout the night and early morning hours. I have pictures, but see no place to upload them. I would not recommend anyone staying here.
2023년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 5월 16일
Dear Latonya, The team at the RED ROOF INN MEMPHIS EAST found it was saddening to know that your stay was not as ideal, as reflected in your 2/5 score. You made mention of some of the hindrances to your stay which included the tears in the curtain, the badly repaired door, the missing tiles in the bathroom and the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

4/10 - 별로예요

Juan

가족 여행
Les falta mucho
2023년 5월에 2박 숙박함
답변 제공: raj 님, 2023년 5월 11일
We are working on getting the property looking good.

10/10 - 훌륭해요

Dorothy

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great for the money and I felt safe
2023년 4월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 4월 26일
Dear Dorothy, Everyone here at the Red Roof Inn Memphis East was proud to see your 5/5 score. We strive to provide guests with all the comforts of home, so I am happy you felt safe at our hotel and that you found us to be of great value for money. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience. Sincerely, Gabrielle RediResponse Specialist

10/10 - 훌륭해요

Tanisha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 9박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 3월 14일
Thank you for sharing your rating, Tanisha. Myself and the staff at the Red Roof Inn Memphis East were delighted to see that we earned your 10/10 score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, Xao RediResponse Specialist

2/10 - 너무 별로예요

Leigha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay away from this hotel and area!! Our truck and trailer were broken into and items were stolen. According to the police it is VERY common. Room was supposed to be non smoking but definitely had been smoked in. Air did not work. Reviews on Expedia and other sites are way wrong!! Horrible experience!
2023년 3월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 3월 14일
We are sorry to hear that your recent experience at the Red Roof Inn Memphis East did not meet your expectations, Leigha. I will definitely share your feedback with the property in an effort to address your concerns. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

2/10 - 너무 별로예요

Marshaun

2023년 3월에 1박 숙박함
답변 제공: raj 님, 2023년 4월 23일
Thank you for taking time out of your day to leave us a rating.

8/10 - 좋아요

Artash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2023년 2월 16일
Thank you for your positive rating, Artash. Myself and the staff at the Red Roof Inn Memphis East value you as our guest and appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SamanthaRediResponse Specialist

4/10 - 별로예요

MaryAnn

2023년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 2월 15일
Hello MaryAnn,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MEMPHIS EAST are saddened your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

4/10 - 별로예요

Melech

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the distribution of the room was nothing like the photos floor dirty room very unclean
답변 제공: Oshane RediResponse Specialist 님, 2023년 1월 20일
Dear Melech,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness in the room. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRediResponse Specialist

2/10 - 너무 별로예요

William

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every room had roaches. Then they gave me a hard time about switching from the roach infested room to a room with mild roaches
답변 제공: Oshane RediResponse Specialist 님, 2023년 1월 16일
Dear William,I appreciate you sharing your feedback following your stay at the RED ROOF INN MEMPHIS EAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported . Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs to be renovated
Hooker hotel. Old, dirty, outdated, just uncomfortable
2022년 12월에 5박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 1월 5일
Hello Valued Guest. Thank you for taking the time to leave a review on the Red Roof Inn Memphis East. It was saddening to know that your stay resulted in a 4/10 rating due to the property not being as up to date as you would have preferred, coupled with your sentiments about being uncomfortable. Please accept our sincerest apologies.At Red Roof, we strive to provide a wonderful guest experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to improve the impression that was left with you.Yours truly,XaoRediResponse Specialist

4/10 - 별로예요

Tiakish

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was poorly maintained and is located in a dangerous neighborhood.
답변 제공: Xao RediResponse Specialist 님, 2023년 1월 5일
Dear Tiakish,Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the poor upkeep of the property and the other highlighted issue stated in your review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,XaoRediResponse Specialist