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voco Hotel Napoleon Memphis by IHG

4.0 star property
Downtown Memphis rhythms blend with morning coffee and a warm lobby fireplace, while the gym keeps travelers active and free WiFi keeps them connected

Choose dates to view prices

Hotel Napoleon places travelers in downtown Memphis's vibrant heart. Guests start their day with coffee at the on-site cafe, relax by the lobby fireplace, or maintain their workout routine at the gym. Friendly staff and complimentary WiFi consistently make visitors feel at home.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
The current price is ₩172,276
₩207,612 total
includes taxes & fees
May 27 - May 28

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Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 17.00 per day (in/out privileges)
  • Nearby parking fee: USD 17.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is voco Hotel Napoleon Memphis by IHG pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 100.00 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at voco Hotel Napoleon Memphis by IHG?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at voco Hotel Napoleon Memphis by IHG on May 27, 2026 start from ₩172,276, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for USD 17.00 per day.

What time is check-in at voco Hotel Napoleon Memphis by IHG?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at voco Hotel Napoleon Memphis by IHG?

Check-out is at 11 AM.

Where is voco Hotel Napoleon Memphis by IHG located?

Located in Downtown Memphis, this hotel is within a 10-minute walk of AutoZone Park and Beale Street. FedExForum and Bass Pro Shops at the Pyramid are also within 1 mi (2 km). Memphis Central Station is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 544 out of 1003 reviews
Rating 8 - Good. 276 out of 1003 reviews
Rating 6 - Okay. 102 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel...loved the lobby! Our room was great...super cool AC...comfortable beds...really nice bathroom with sliding barn door to separate shower/toilet from sink/vanity..hot shower...lots of space...great view with very high ceilings so super quiet...walked to Bealle St.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, pretty, the bathroom doors kinda sucked. They were sliders.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities
Clean and great staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Oliver

Liked: Staff & service
Disliked: Cleanliness
The room was great, however, leftover food and dental floss from a prior guest were left on the floor. It looked like they had been there for a while
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Grady

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lakenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was really clean and comfortable and the bar was nice overall good vibe! Nice staff as well!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Dimika

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous. The room was clean and the bedding was very comfortable. Although my reason for staying here was to have a staycation and just relax in my room, the location of this property is great and very close to downtown attractions.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities
Clean and easy check in and check out process.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Memphis. Very trendy design in a historic building. Within walking distance of lots of tourist attractions. Very helpful staff with clean, comfortable rooms.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice but a little tight. Lobby is gorgeous and location good for walking to Beal Street. Staff was very nice.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Johnna

Liked: Cleanliness, property conditions & facilities
The hotel was quirky and fun, the staff was friendly and attentive, and it was a great location.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the food at breakfast was wonderful and the room was comfortable. We enjoyed walking in the area and shopping at nearby stores. I hope to return soon!
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Rebecca M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. The room was clean and nicely decorated. The location of the hotel was great!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, handy parking next door, Friendly staff, very comfortable bed
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Ebonie

Liked: Cleanliness, property conditions & facilities
Hotel was very nice, clean, and quiet. I loved the artwork, decor Would definitely stay again.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable home from home ambience. Hospitable staff from reception to restaurant to cleaning staff. Clean. Good location Only negative is bedroom lighting is very dim.
Stayed 10 nights in Nov 2025
Verified

8/10 Good

Lina

Liked: Cleanliness, property conditions & facilities
Rooms are nice, large but outdated. Room smells… but great location and nice common space
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wade B

This was our first trip to Memphis and we were very pleased with this hotel and location. Nicely appointed room and the staff were very friendly and helpful with all our questions. Great walking distance to many restaurants and bars and the hotel bar was great just needs to be open later. Liked the complimentary use of the umbrella when it was raining.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jazlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable, clean, easy access to quite a bit downtown! food was all amazing as well.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel super clean & a very accommodating staff :)))) Would definitely return again !!! Karen from Canada 🇨🇦
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful front desk staff.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff was engaging and helpful. The bar/restaurant was amazing.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay. Great location Friendly staff
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Enshane

Liked: Cleanliness
Disliked: Amenities
Good part: great decor, spacious room with comfy beds, outstanding location, friendly staff. Bad part: 1. no follow up from staff regarding requested items: - I haven't received my emailed receipt for my stay. - I haven't been contacted by management (per request) regarding the additional member points offered due to room smell issue (see below). 2. Room was located in 526 (top floor). Prime location because no neighbors, but the smells from the kitchen emanate into ALL rooms, at every level, on that end of the floor. As soon as I mentioned it to the staff, they looked at each other like they knew exactly what I was talking about and explained that it was an ongoing issue. They suggested that I speak with the manager and since I booked through a third party vendor, no discounts could be offered but they could give me additional member points. After several attempts to reach him (he was never available), I request that he contact me. I'm still waiting. Delayed breakfast service: I paid for the complimentary breakfast ($15/person). The wait was almost an hour (30min before he took our order and 30 min for the food to come) because there was only one guy. We didn't go back, even though I paid for the entire stay. Also, there are additional fees that don't cover the $15, which wasn't very clear. I added it to the hotel tab and still don't know how I was charged because I haven't gotten a receipt. Parking garage: no internal access and doors are locked on the weekend
Stayed 3 nights in May 2026