야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

호텔 루체르나 멕시칼리 여행 후기

4 out of 5
호텔 루체르나 멕시칼리
Boulevard Benito Juarez 2151, Mexicali, BC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 668개" "
평점 8 - 좋아요. 1002개 이용 후기 중 147개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 83개" "
평점 4 - 별로예요. 1002개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 52개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Carol 님, San Diego

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very accommodating and friendly. Rooms were a nice size and had a comfortable bed. Our AC did not cool well but we did not complain.
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 22일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Lilia janeth

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 22일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Romario

연인과의 여행
Muy buen lugar
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 20일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Lynda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. Very friendly
2024년 4월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 20일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, clean rooms, good drinks.
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 18일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Lilia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 25일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

8/10 - 좋아요

Ernesto

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its okay they need to fix the bathroom doors and they need more parking spot
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 15일
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 - 훌륭해요

jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 17일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Leyanis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bonito, muy buen servicio
2024년 4월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 15일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

8/10 - 좋아요

Hector G Osuna

연인과의 여행
별로예요: 편의 시설/서비스
Accebility to room and amenities complicated
2024년 4월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 13일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 12일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always friendly people and very clean
2024년 4월에 4박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 12일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Mark Chris 님, Concord

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel will certainly be used by us next time through Mexicali!
2024년 4월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 12일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

lenia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are nice, rooms are clean but definitely need an upgrade.
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 8일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Carlos Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like Always is so good services friendly personal alway thanks for the services
2024년 4월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 8일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Jose Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 5일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Arizbeth

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Berry good
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 2일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral ManagerKind regardsGeneral Manager

10/10 - 훌륭해요

Raul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente atención
2024년 3월에 3박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 1일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

2/10 - 너무 별로예요

Daniel

2024년 3월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 4월 17일
Dear Mr. GruberOn behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 - 훌륭해요

Oswaldo

2024년 3월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 23일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Ahuizotl

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very quiet and safe place staff is great
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 21일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Jesus Gabriel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
so beautiful place
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 21일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 - 괜찮아요

Gloria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Overall the place is ok but the room we had was a little dirty. It look like they did the bare minimum to cleanness.
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 19일
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 19일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Armando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff has great customer service
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 15일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

gerardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As always, staff is courteous as soon as you arrive. Check-in is quick and easy. Lobby and room were immaculate. We stayed in one of the bungalows. I highly recommend them. There are a lot of complimentaries included with bungalow and they are very nice.
2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 12일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Mario

2024년 3월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 29일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Sergio

2024년 3월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 28일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

JOSE ANTONIO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 7일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

4/10 - 별로예요

Veronica

단체 여행
This place was ok I called to ask for the possibility of an early check in the day before I was instructed to call at 8am the next morning, next day comes I call they tell me to call 2 hours later cuz they don’t know perfect I call again 2 hours later they say sorry no early check ins and they start laughing in the background super unprofessional could have told me no we will not do any early check ins since the beginning.
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 - 훌륭해요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Confortable
2024년 2월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 1일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

8/10 - 좋아요

ROGELIO

Fast check in
2024년 2월에 3박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 1일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

rafael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 2월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 1일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

4/10 - 별로예요

ida raquel espinoza

2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 21일
Primero que nada le quiero agradecer por la oportunidad de haberlo tenido como nuestro invitado, por favor acepte nuestra sincera disculpa, sentimos mucho no haber podido cumplir sus expectativas, sus comentarios acerca de su experiencia con nosotros nos ayudan a saber en qué podemos mejorar, nuevamente le reiteramos nuestras disculpas y espero que nos pueda dar la oportunidad de reivindicarnos en un futuro cercano.Gracias de nuevo por su visita y le mando un cordial saludo.Gerencia GeneralLucerna Mexicali

10/10 - 훌륭해요

Jose 님, Zapopan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanto el servicio limpieza y todo en general
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 26일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

2/10 - 너무 별로예요

Veronica

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Muy Mal servicio de aire acondicionado.
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 26일
Primero que nada le quiero agradecer por la oportunidad de haberlo tenido como nuestro invitado, por favor acepte nuestra sincera disculpa, sentimos mucho no haber podido cumplir sus expectativas, lo sentimos en verdad y espero que nos pueda dar la oportunidad de reivindicarnos en un futuro cercano.Gracias de nuevo por su visita y le mando un cordial saludo.Gerencia GeneralLucerna Mexicali

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the staff Everyone
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 23일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 23일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

BENJAMIN RAMON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien conservada
2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 23일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Wendy

2024년 2월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 21일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Jessyca

2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 21일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 - 괜찮아요

Brandon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff provided fast sevice. I was impressed
2024년 2월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 19일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Alvaro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ALL STAFF IS AWESOME AND PROFESSIONAL!!!! I feel so comfortable every time I stay at Lucerna Mexicali….THANK YOU!!!
2024년 2월에 3박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 16일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 - 괜찮아요

Albert

가족 여행
좋아요: 직원 및 서비스
The room had a very unpleasant smell when turning on the AC A little more loving care for the rooms on the parking side
2024년 2월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 - 훌륭해요

Carlos

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet .
2024년 2월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 16일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

8/10 - 좋아요

Guillermo

2024년 2월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 3월 21일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Elsa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
El personal con excelente actitud y la comida buena!
2024년 1월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 7일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Rubén

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El buffet excelente
2024년 1월에 2박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 7일
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel and restaurant in Mexicali
2024년 1월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 7일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 - 훌륭해요

Silvia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service!
2024년 1월에 1박 숙박함
답변 제공: Nabil Espinosa 님, 2024년 2월 7일
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager