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Camino Real Polanco Mexico

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Luxury
VIP Access
4.5 star property
9.4

Exceptional

Polanco retreat with heated pool

Vibrant gardens create an oasis of tranquility surrounding the heated pool in Mexico City's cultural heart. Five restaurants offer diverse culinary experiences, from buffet breakfasts to evening tapas in the Club Lounge. Concierges provide architectural tours highlighting the property's design.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is ₩371,785
₩444,283 total
includes taxes & fees
May 30 - May 31

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9.6 out of 10, Exceptional, 1,126 reviews
The price is ₩341,375
₩407,947 total
includes taxes & fees
May 31 - Jun 1
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About this property

Camino Real Polanco Mexico

  • Luxury family-friendly hotel near Parque Zoologico de Chapultepec
  • Located close to Tamayo Museum of Contemporary Art and Museo de Arte Moderno, Camino Real Polanco Mexico provides a terrace, an art gallery on site, and shopping on site. Treat yourself to spa services, such as a manicure/pedicure, a massage, or a facial. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 2 coffee shops/cafes and a garden.
  • You'll also enjoy perks such as:
    • An outdoor pool along with sun loungers and pool umbrellas
    • Free self parking and valet parking
    • Buffet breakfast (surcharge), express check-out, and babysitting (surcharge)
    • A porter/bellhop, luggage storage, and ATM/banking services
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 712 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
  • Extra amenities include:
    • Childcare services and free infant beds
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and hair dryers
    • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Front of property - evening/night
Grand Fiesta Americana Chapultepec
Reforma
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
9.6 out of 10, Exceptional, 1,126 reviews
The price is ₩341,375
₩407,947 total
includes taxes & fees
May 31 - Jun 1
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 267 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 3-device limit; WiFi in public areas is also free and has a 3-device limit
Parking height restrictions apply
Children under 11 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Camino Real Polanco Mexico have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Camino Real Polanco Mexico?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Camino Real Polanco Mexico on May 30, 2026 start from ₩371,785, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Camino Real Polanco Mexico pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Camino Real Polanco Mexico?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Camino Real Polanco Mexico?

Check-out is at noon.

Where is Camino Real Polanco Mexico located?

This family-friendly Mexico City hotel is located in the historical district, within a 10-minute walk of Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Parque Zoologico de Chapultepec and Chapultepec Castle are also within 1 mi (2 km). Chapultepec Station is 13 minutes by foot and Sevilla Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 2727 out of 3560 reviews
Rating 8 - Good. 487 out of 3560 reviews
Rating 6 - Okay. 203 out of 3560 reviews
Rating 4 - Poor. 64 out of 3560 reviews
Rating 2 - Terrible. 79 out of 3560 reviews

Reviews

Verified

10/10 Excellent

Samuel Manolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 1 night in Apr 2026
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful architecture!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great location
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Nice and quiet, many food options. I felt safe walking around the area during the day and early evening.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

JOSE ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, all that you need, and staff very friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, a great swimming pool, and a very convenient location.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Traveled with small children and the children loved every minute of our stay, especially the pool. The rooms spacious and very clean. I plan to stay here again during my next visit to Mexico City. Highly recommend for families!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very centric to all restaurants and bars, Chapultepec castle you can just walk very easy to get around !
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mohja

I’ve stayed at this hotel many times and it does not disappoint. I love the big rooms and location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great oasis in a busy city! Courtyard and pool are great.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We included breakfast with our stay. It was good, with freash fruits, fresh coffee, great buffet and better service with excellent people taking care of us.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
The staff is the nicest most cordial people
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Bryony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Highly recommend going with the club option.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is absolutely amazing !!! The staff, the food and they have the most perfect pool !! It feels you are out of the city.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, beautiful garden view room, we love the Club lounge, and excellent service all around.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
As usual a wonderful experience. Very vast spaces. No fee parking in a nice safe area.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Jose Mauricio

Liked: Cleanliness, staff & service, amenities
Clean room, amenities, staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room overlooking pool, spacious.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic six-night stay in a room overlooking the main garden with the pool. Staff were very responsive and helpful. The food was good, if expensive, and the location is perfect for exploring the park or the Roma/Condessa neighbourhoods.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Susana

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location and friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

lukas

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly and professional staff
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Paria

Liked: Cleanliness, staff & service, amenities
This place saved me after having spent three nights in an awful accomodation. Checking in was a bit complicated thanks to Expedia, but the hotel were so kind they saw how stressful it was an upgraded my room on the second day.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. So friendly and made us feel special. Delfino especially. Hotel is modern, great decor and spacious.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

alejandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellence service, staff is amazing, the rooms are really clean, the hotel has a nice maintenance
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CleAn room excellent
Stayed 3 nights in Mar 2026