I wanted to love this property so much. It looked so beautiful and it is a Four Seasons, after all. However, customer service at the front desk leaves much to desire. Even trying to confirm my reservation with the reservations department was close to impossible. My friend stayed at the St Regis and I only wish I had done the same. I will not be returning which is a shame as the property is beautiful and in a great location. Save yourself the hassle and choose another hotel in the area, there are many 5 star. Customer service in Mexico is renowned for being exceptional but this property has much work to do, specially at the high prices they are charging. Really, the rudest front end staff (not housekeeping - they were exceptional). It is the look and feel of a Four Seasons but some employees fall short (to say the least) of the standard.