Miami Beach, Miami hotel rooms at the Independent

"Gave us the wrong room."

"Joshua at the front desk gave EXCEPTIONAL ASSISTANCE!! I truly appreciate how much he helped and made my experience perfect!"

"Great time by pool "

"We arrived before check-in and we were allowed to leave our luggage with the check-in desk. We were given our wristband for beach access and a key fob to access the toilets which was great. We did have to move rooms after complaints of cockroaches, which did take over a day to sort we were told to go to the desk at two as our new room would be ready which it wasn’t we had to go back at four and it was nearly ready, which isn’t helpful when you’ve got plans. I need to get ready. The housekeeping were inconsistent and you can’t be in the room whilst they are doing the housekeeping, one day they will come at 9 am, the next day they may come at 4 pm so you can’t plan on when to be in and out of the room."

"Room was clean staff were nice at the check in, the lack of room cleaning while staying there wasn’t my cup of tea. Food was off oysters ddnt have any oysters on the shell for the price was not worth it. Drinks were watered down bill came up to about 700 plus and was not worth the coins. Overall the stay was ok pool and scenery that’s it. "

"Everything at the hotel was great. It is a public beach, and they do sell beach chairs to none guests. "

" We had an excellent stay at this hotel. The location is superb, with a beautiful beach and excellent cocktails that greatly enhanced our experience. The only minor issue was our interaction with a young lady at the front desk (a Cuban woman whose name I do not recall). She appeared quite unhappy and rather grumpy during both this visit and our previous stay last year, and her demeanor felt noticeably impolite. Aside from that one instance, we thoroughly enjoyed our time here and look forward to returning. "

"Something is going on at Eden Roc, I've stayed here, as has my partner, several times, this time the stay was overpriced, the team on site just couldn't be bothered (all of them), Front of House at Check in was great, but from Derek onwards it went downhill quick, Valet was so bad they refunded us the charges, the restaurants closed early every night of our stay, everything was insanely expenses and not of the level it felt worth it. The suite however was stunning, the view, beautiful, the gym is more than serviceable, just needs a huge uplift in staff attitude."

"The rooms were quite dirty, and no one cleans behind the mattresses — there was a lot of dust. Daily housekeeping was very superficial, and the cleaners only spoke Spanish, which made communication difficult. The rooms were cold because of the air conditioning, and no extra blankets were provided. The hotel is very noisy, and the reception was not helpful when there were disruptive neighbors coming back at 3 a.m., turning on lights and making noise. I didn’t sleep the entire night, and they refused to offer even a few extra hours in the morning to rest, saying it wasn’t their problem. The area is beautiful, but overall it’s not comfortable for a relaxing stay. Everything is also quite far from this location."