외관

버클리 파크 엠갤러리 호텔 컬렉션 여행 후기

4 out of 5
버클리 파크 엠갤러리 호텔 컬렉션
334 20th Street, Miami Beach, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 543개 이용 후기 중 288개" "
평점 8 - 좋아요. 543개 이용 후기 중 127개" "
평점 6 - 괜찮아요. 543개 이용 후기 중 56개" "
평점 4 - 별로예요. 543개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 543개 이용 후기 중 41개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Hyejong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Reservations Team 님, 2023년 3월 9일
Thank you for staying with us at the Berkeley Park Hotel We can't wait to welcome you back soon!

8/10 - 좋아요

Laurina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice and clean. Walking distance to many places
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was nice and convenient
2024년 3월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 5월 1일
Hello Joyce, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am pleased your stay was a convenient one and you enjoyed our hotel.We hope to welcome you back soon !

10/10 - 훌륭해요

Rodolfo

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 4월 18일
Hello Rodolfo, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind rating.We can't wait to welcome you back soon!

10/10 - 훌륭해요

Teresita 님, New York

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff
2024년 4월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 4월 15일
Hello Teresita, It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. Thank you for your outstanding rating.We cannot wait to welcome you back again soon!

2/10 - 너무 별로예요

guillaume

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely noisy. Hotel was repairing a door close to our bedroom at 8 am next day after we arrived. They perhaps could have waited the afternoon to do so? Additionally there was no hot water in the bathroom.
2024년 4월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 4월 12일
Hello Guillaume, It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.

10/10 - 훌륭해요

Lesley

2024년 3월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 5월 1일
Hello Lesley, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating.We can't wait to welcome you back soon!

8/10 - 좋아요

Hiro 님, Paradise Island

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Resturant Bar were close inside the property and no information were or options were given also while booking were offer free bottle for wine each day nothing offered also
2024년 3월에 2박 숙박함
답변 제공: Res. Team 님, 2024년 4월 12일
Hello Hiro, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your comments. I apologize for the few inconveniences you did experience during your stay. We are working on having the restaurant opening soon. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Maria

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No parking around the area. Had to pay for each night we were there
2024년 3월에 8박 숙박함
답변 제공: Res. Team 님, 2024년 4월 12일
Hello Maria, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. My apologies for the inconvenience you have experienced. Unfortunately parking is very limited in South beach which is why we offer our guest the option of Valet services. We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

karine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The team was great, Alessandra and Nestor were amazing! We had 2 rooms. Cleaning everyday. Very nice people. Very nice rooms. Great swimming pool on the roof. Very well located. Not in the busy area but connected to it. So best of both world! Thanks. Aurelien
2024년 3월에 5박 숙박함
답변 제공: Res. Team 님, 2024년 4월 12일
Hello Karine, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. I will be sure to let Alessandra and Nestor know of your kind comments. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 - 좋아요

Rebecca lopez

가족 여행
The hotel would have been perfect but they were transitioning owners and there was no dining available. The other hotels next to us had food and drinks and that made them cozier. Staff, rooms and proxy to everywhere was excellent.
2024년 3월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 4월 3일
Hello Rebecca, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. My sincere apologies for the temporary closing of the restaurant, we are working on having it back opened very soon. I am glad that your overall stay was an excellent one.We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Res. Team 님, 2024년 4월 2일
Hello Kevin, Thank you for staying with us at the Berkeley Park Mgallery Hotel. It please me that your stay was very accommodating. We can't wait to welcome you back soon!

10/10 - 훌륭해요

Amyla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 4월 3일
Hello Amyla, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing outstanding rating. It ensures us your stay was a memorable one. We can't wait to welcome you back soon!

10/10 - 훌륭해요

mahmoud

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 3월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 4월 2일
Hello Mahmoud,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating. It pleases me to know you had the most accommodating stayWe can't wait to welcome you back soon!

10/10 - 훌륭해요

andres

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, close to the beach. Room was alright, nothing outstanding, but good enough
2024년 3월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 3월 15일
Hello Andres, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your comments!I am delighted to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. Close access to the beach is one of the many reasons why our guest prefer staying with us. We cannot wait to welcome you back again soon!

8/10 - 좋아요

Charlena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that the hotel did not have a bar or restaurant. Everything else was fine. Staff was nice
2024년 3월에 2박 숙박함
답변 제공: Res. Team 님, 2024년 3월 8일
Hello Charlena, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. My sincere apologies for the unexpected closing of the restaurant. We are working very hard to have it back opened as soon as possible. .We hope to have the pleasure of welcoming you back soon and re experience all our restaurant has to offer!

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태
Perfectly clean, very very accommodating and friendly staff
2024년 3월에 5박 숙박함
답변 제공: Res. Team 님, 2024년 3월 8일
Hello Kenneth, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments. We are pleased you enjoyed the overall cleanliness of our hotel as well as our friendly staff. We focus on ensuring our guest have the best experience. We can't wait to welcome you back soon!

6/10 - 괜찮아요

Mitra

2024년 2월에 4박 숙박함
답변 제공: Res. Team 님, 2024년 4월 2일
Hello Mitra, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback. I apologize for any inconveniences you did experience during your stay.We hope to have the pleasure of welcoming you back soon and reexperience all we have to offer..

8/10 - 좋아요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish the restaurant was open. Room service option available at the restaurant down the street. This was nice but not super easy to navigate the menu, as the site wasn’t functioning properly.
2024년 2월에 5박 숙박함
답변 제공: Res. Team 님, 2024년 3월 1일
Hello Melissa, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. My sincere apologies for the inconvenience you experienced. We are working very hard to ensure the restaurant is back up and running as soon as possible. We hope to have the pleasure of welcoming you back soon!

8/10 - 좋아요

Tuvshinsanaa

2024년 2월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 3월 21일
Hello Tuvshinsanaa,It saddens me that you were not satisfied with our hotel. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful Place to stay
2024년 2월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 2월 20일
Hello Teresa, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments. It pleases me to know we are offering our guest the best we have to offer.We can't wait to welcome you back soon!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice 4 star hotel. Modern , clean and friendly. People were accommodating
2024년 2월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 7일
Thank you, we appreciate your feedback

4/10 - 별로예요

Mark

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I didn't like getting charged $45 for a "resort fee," and being forced to walk to another hotel to use the gym (which was dank, lousy, and smelly, by the way.)
2024년 1월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 2월 7일
Hello Mark, It saddens me that you were not satisfied with our hotel resort fee. This fee allows us to offer you amenities like our rooftop pool, beach chairs and towels, wifi and daily house keeping services. We do however apologize for the inconvenience of having to visit another property for the gym during your stay. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.

6/10 - 괜찮아요

Fredrik

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Både bra och dåligt...
Bokade hotellet utifrån dess pris i kombination med läget. Hade rum mot innergården vilket var bra och tyst! Så långt var det bra och prisvärt. Dock var restaurangen stängd och detta fick man information om först vid incheckning. Ingen information om det på hotels.com eller hotellets egna hemsida. Fanns en kaffemaskin på rummet men det var allt. CVS låg nära så där kunde mn köpa det mest nödvändiga. Frukostrestauranger fanns i närheten. Wifi fungerade bra och var snabbt, trevlig personal och bagageförvaring fanns tillgänglig. Rekommenderar hotellet om ni får ett bra pris!
2024년 1월에 5박 숙박함
답변 제공: Res. Team 님, 2024년 2월 1일
Hello Bade,Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the inconvenience you did experienced with the unforeseen closing of our restaurant during your stay. However it pleases me to hear that our friendly staff was able to make you feel at ease. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Seyfi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Res. Team 님, 2024년 2월 1일
Hello Seyfi,Thank you for staying with us at the Berkeley Park Mgallery Hotel. It pleases us to receive your outstanding 10 out of 10 review at our property. This encourages us to continue to offer our guest with the best experience.We can't wait to welcome you back soon!

8/10 - 좋아요

gilda

2024년 1월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 1월 27일
Thank you for staying with us at Berkeley Park Mgaller Hotel.We hope to have the pleasure of welcoming you back soon!

4/10 - 별로예요

Xavier

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Convenient but with Poor Service
While the Hotel is convenient to the Miami Convention Center. The non operation of the restaurant was not disclosed at the time of reservation. The Hotel did have an accommodation with a Restaurant 2 looks away, its level of service for the room service portion is belligerent and sub par. For this reason alone I cannot recumbent this Hotel.
2024년 1월에 4박 숙박함
답변 제공: Res. Team 님, 2024년 1월 27일
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Lussiana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel , really nice view from the pool and the staff is really nice
2024년 1월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 1월 27일
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 - 괜찮아요

Daryl

가족 여행
좋아요: 직원 및 서비스
Nice place and friendly staff. But no Apple Pay - Payment could only be done with inserting a credit card even though the tap to pay light comes on.
2024년 1월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 1월 27일
Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

2/10 - 너무 별로예요

Angie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 1월 25일
Thank you for staying with us at the Berkeley Park Mgallery Hotel.We can't wait to welcome you back soon!

2/10 - 너무 별로예요

Maushami

2024년 1월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 1월 25일
Thank you for staying with us at the Berkeley Park Mgallery Hotel.We can't wait to welcome you back soon!

8/10 - 좋아요

Michelle 님, Fort Smith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at this location because it was walkable to the convention center, very handy. Disappointed because the restaurant that is on property was closed, indefinitely from what I could tell.
2024년 1월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 1월 24일
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Charly

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Établissement a fuire j’ai séjourne le 13 et 14 janvier pas d’eau chaude et incapable de résoudre le problème ji suis retourné le 18 jàvier et encore le meme problème il vous préleve 80$ pour sois disant des frais de je ne sais quoi et à ma deuxième réservation j’ai était préleve par expedia est aussi par l’hotel
2024년 1월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 1월 24일
Hello Charly, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno recomendado y súper limpio.
답변 제공: Guest Services 님, 2024년 1월 19일
Estimado Angel, Gracias por tomarse el tiempo de opinar sobre nuestro hotel ya que sus comentarios son muy importantes para nosotros. Será honor atenderlos nuevamente en su próxima visita a South Beach con la misma atención de excelencia que en esta ocasión.

2/10 - 너무 별로예요

PANN

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smell is very bad and they were charging for minibar items which I don't use.Even I call and talk about this matter, they didn't return money.
2024년 1월에 6박 숙박함
답변 제공: Res. Team 님, 2024년 1월 17일
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Kaj

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 1월 17일
Thank you for staying with us at the Berkeley Park Mgallery Hotel.We can't wait to welcome you back soon!

6/10 - 괜찮아요

Rodrigo C M

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Hotel simples, pequeno, atendimento correto, breakfast razoável, poucas opções
2024년 1월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 1월 10일
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very happy with this hotel. The property is very nicely decorated. I understand that it was recently renovated. It is is a beautiful boutique hotel. I would highly recommend it. It conveniently located close to great restaurants, the beach and shopping. The staff was extremely friendly and polite. I want to express my extra gratitude to Alvaro and the entire staff of the restaurant. The service and the food was very good. I would also like to thank Camila and Cesar at the front desk for their professional and friendly service. The entire staff helped to make my stay a very pleasant and comfortable experience. I plan to book this hotel again in the Spring.
2023년 12월에 3박 숙박함
답변 제공: Res. Team 님, 2024년 1월 10일
Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. I am thrilled to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. I will also be sure to share your kind comments to Camila and Cesar, our team takes great pride in making each guest's stay an unforgettable one! It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience South Beach!

8/10 - 좋아요

Gian Carlo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small room
2023년 12월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 1월 1일
Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 2월 1일
Thank you for staying with us at the Berkeley Park Mgallery Hotel. Your positive review ensures us that we are offering our guest with the best experience. We can't wait to welcome you back soon!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every thing was perfect
2023년 12월에 4박 숙박함
답변 제공: Res. Team 님, 2023년 12월 28일
Hello Mary, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff and hotel excellent
2023년 12월에 7박 숙박함
답변 제공: Res. Team 님, 2023년 12월 27일
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

2/10 - 너무 별로예요

Oleg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very bad experience, for the week we stayed there bed sheets never been changed, very loud hard to sleep. didnt return security deposit, charged extra for something we never ordered. very bad experience wont recommend
2023년 12월에 7박 숙박함
답변 제공: Reservations Team 님, 2023년 12월 27일
It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay.. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.

4/10 - 별로예요

Maryanne

2023년 12월에 1박 숙박함
답변 제공: Res. Team 님, 2024년 1월 12일
Thank you for staying with us at the Berkeley Park Mgallery Hotel..We can't wait to welcome you back soon!

10/10 - 훌륭해요

Lady Chelka

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and the staff were very accommodating and friendly.
2023년 12월에 3박 숙박함
답변 제공: Res. Team 님, 2023년 12월 23일
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
First they put us on the bottom floor. The room looked nothing like the photos, smelled of stale cigarettes, and had sheer curtains where we could see people walking by on the sidewalk. By request the moved us up a floor. Rooms look absolutely nothing as advertised. They charge a resort fee and this is not a resort. I called and they refused to even give a partial refund. The room is fine if I was looking for a cheap hotel but I paid over $200 for the night.
2023년 12월에 1박 숙박함
답변 제공: Res. Team 님, 2023년 12월 22일
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Rachelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved stayingvatbthis property. It was clean and check-in was simple. The hotel has beach access and a pool. My wine was great (expedia silver member perk) and camebwith a wine cork and a note. I was impressed with how many food optiins there was. The property is even close to the botanical gardens. Overall, Id stay again. The only complaint i have is that the carpet needs to be changed and walls are thin. I could hearmy neighbors conversations and t.v.
2023년 12월에 3박 숙박함
답변 제공: Res. Team 님, 2023년 12월 21일
Hello Rachelle, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Inna

답변 제공: Reservations team 님, 2023년 12월 14일
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 - 괜찮아요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Reservations Team 님, 2023년 12월 13일
•Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 - 훌륭해요

Christoph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gute Unterkunft mit noch besserem Personal
답변 제공: Res. Team 님, 2024년 1월 29일
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!