외관

코트야드 바이 메리어트 마이애미 에어포트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 558개" "
평점 8 - 좋아요. 1001개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 106개" "
평점 4 - 별로예요. 1001개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 63개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JungHa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good!
2023년 1월에 1박 숙박함
답변 제공: Assistant General Manager, 님, 2023년 1월 25일
Dear M.Ha, Thank you so much for the fabulous review! We are delighted we met your expectations for an ideal stay. All of us at the Courtyard Miami Airport look forward to welcoming you back for another outstanding experience.Sincerely,Larisa Gallagher,Assistant General Manager,Courtyard by Marriott Miami Airport

8/10 - 좋아요

Hyerim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: Manager 님, 2021년 4월 25일
Dear Hyerim, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Miami Airport; we hope to see you again soon. Best Regards, Larisa Gallagher, AGM Specialist

10/10 - 훌륭해요

Sharlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel catered for everyone and it had a sense of being tucked away from the outside world
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Sharlene, We are pleased you had a relaxing and fulfilling stay at Courtyard Miami Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for your wonderful feedback, and we hope to be your hotel of choice every time you visit Miami.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything Good
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Jefferey, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Courtyard Miami Airport.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Anne

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Anne, Thank you for the fabulous review! We love reading such wonderful comments about our property and are glad you enjoyed your stay with us. All of us at the Courtyard Miami Airport look forward to welcoming you back for another outstanding experience.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Debbie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Miami Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Sharlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the hotel was close to the airport
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Sharlene, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Courtyard Miami Airport. It is nice to see that our proximity to the airport and fantastic staff worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Bryan, Thank you for choosing Courtyard Miami Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you once more for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente hotel
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Veronica, Thank you for leaving an excellent rating regarding your recent visit to the Courtyard Miami Airport. It is a pleasure to know you enjoyed your time with us. We appreciate your patronage and hope that we will have a chance to serve you again in the future. Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free shuttle, hotel clean, associates are nice and helpful.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Victoria, We appreciate the wonderful feedback on your stay at Courtyard Miami Airport. We are glad you liked our fresh accommodations and attentive staff and especially appreciate knowing our shuttle service was an added convenience for you! Thank you for choosing to stay with us, and we hope to have an opportunity to welcome you back soon.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

agustin

연인과의 여행
Very nice!
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Agustin, Thank you for your recent stay at the Courtyard Miami Airport and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Denice

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel and convenient
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Denice, Thank you for choosing the Courtyard Miami Airport and for your wonderful feedback. We are thrilled you loved our terrific location, which was perfect for your plans. Thank you again for being our guest, and we look forward to seeing you again on your next trip to Miami.Sincerely,Doris DiazGeneral Manager

6/10 - 괜찮아요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Located a short drive from the airport. Convenient shuttle to and from MIA. Great breakfast and well appointed room.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Paula, Thank you for choosing to stay with us and sharing your review. We are glad to know you had a pleasant stay overall and that our convenient shuttle service enhanced your time with us. We also appreciate you mentioning our location and breakfast. We are grateful for your feedback and look forward to welcoming you again.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

kayla

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Kayla, We are pleased to receive your generous rating for Courtyard Miami Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Nikita

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Excellent Service from the staff. Good dining options available. Regular shuttles to and from the Airport. Very good value for money
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Nikita, We appreciate the wonderful feedback on your stay at Courtyard Miami Airport. We especially appreciate knowing our shuttle service was an added convenience for you. We are also happy that you enjoyed our amenities and found us to be of great value. Our associates are committed to delivering excellent service and friendly hospitality, and we are delighted they provided that to you beyond your expectations! We look forward to having you as our guest again whenever your travels bring you back to the Miami area. Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Sabrina, Thank you for choosing Courtyard Miami Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Charlotte

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient shuttle service
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Charlotte, We appreciate the wonderful feedback on your stay at Courtyard Miami Airport. We are glad to know that you loved our clean accomodations and was able to take advantage of our shuttle service. Thank you for choosing to stay with us, and we hope to have an opportunity of welcoming you back soon.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Todd, We are delighted you enjoyed your stay at Courtyard Miami Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Miami. Sincerely, Doris Diaz, General Manager

10/10 - 훌륭해요

TONYA 님, Brooklyn Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location and surroundings establishments.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Tonya, Thank you for choosing to stay at Courtyard Miami Airport. We are glad that our ideal location near the Miami Airport was convenient for you and that you enjoyed visiting the other Marriott properties on our campus. We look forward to welcoming you back soon. Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Gerardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well located; convenient and easy access; close there are some Cuban places for breakfast and 8 minutes walking a mall with a Target and Walgreens in case needed
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Gerardo, Thank you for choosing Courtyard Miami Airport and for sharing your feedback. It is wonderful that you enjoyed exploring the Cuban breakfast spots nearby and found the mall with Target and Walgreens just a short walk away. We strive to provide a comfortable and convenient experience for all our guests, and we are also pleased to know that our ideal location met your needs. We look forward to welcoming you back soon.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a nice stay, no complaints
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Vicki, Thank you for sharing your feedback regarding your recent stay at Courtyard Miami Airport. We are thrilled to learn that your experience was exceptional. We look forward to welcoming you back for another memorable visit.Sincerely,Doris Diaz,General Manager

4/10 - 별로예요

Deborah

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Deborah, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Doris DiazGeneral Manager

8/10 - 좋아요

Melissa

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a party of 15 people stay at Courtyard by Marriott Miami Airport hotel. They were so accommodating. They allowed our group to gather and order pizza’s. The property was very nice, the lobby was beautiful, the courtyard was wonderful and the staff was even better! I will definitely stay again!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Melissa, Thank you for the fabulous review of your group stay. Our associates are committed to delivering excellent service and friendly hospitality, and we are delighted they provided that to you beyond your expectations. We are also delighted that along with the stimulating hotel amenities, our soothing ambiance and redesigned accommodations met your expectations. We look forward to welcoming you to Courtyard Miami Airport.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived early after disembarking from our cruise and the hotel accomodated our very early check-in. Staff was pleasant and very helpful.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Tracy, We are pleased to hear that our early check-in option perfectly suited your post-cruise stay with us and that our associates were accommodative to your needs. Providing pleasant and helpful service is a top priority for us, and we are glad our hospitality met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back to Courtyard Miami Airport the next time you take to the seas.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a nice property.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Kelly, We are thrilled to hear that you had such a positive experience at Courtyard Miami Airport and found our property to be well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Terry A.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Terry A., Thank you for choosing Courtyard Miami Airport and sharing your excellent rating. We are thrilled to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to host you, and we look forward to welcoming you back soon.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Gerardo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is very well located, easy to get uber to go anywhere you want, 15 minutes to reach every where and convenient to take your flight without the hassle to wake up at 4 am to catch a flight in the morning... staff is friendly and courteos, options for eating / dinning / drinking are there but expensive in my opinion...same prices to be in the nicest Miami areas... but there are few restaurants around that are nice and good reasonable pricing... also I discover within 5 minutes walk around a small shopping mall that includes a walgreens, supermarket and a Target to find anything you may need for your trip. Hope this review is useful for future travelers
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Gerardo, Thank you for being our guest at Courtyard Miami Airport and sharing your experience. We are delighted to know you were pleased with our ideal location and courteous associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Doris Diaz,General Manager

8/10 - 좋아요

william

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reserved a king bed months ahead. Was given a double queen. Went back to desk and was told no more kings even though person in front of me got one( after i checked in and came back down) Told me it was an upgrade. Did give me $20 credit in bar for trouble.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear William, Thank you for choosing Courtyard Miami Airport and sharing your experience. We sincerely apologize that the room type you requested was not available upon your arrival. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are committed to providing a comfortable stay with exceptional service; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. Thank you again for your patience, and we hope you will give us another chance to make a better impression.Sincerely,Doris Diaz,General Manager

2/10 - 너무 별로예요

Zachary

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Zachary, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Doris Diaz,General Manager

8/10 - 좋아요

Matthew

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Mathew, Thank you for choosing Courtyard Miami Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely,Doris Diaz,General Manager

8/10 - 좋아요

helen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 1 night pre flight, convenient hotel for the airport, large clean rooms with a comfortable bed easy stay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Helen, Thank you for your kind feedback and for pointing out our convenient location close to Miami airport. We are also glad that our well-kept accommodations met your expectations and that our comfortable beds provided you with a relaxing night’s sleep. It was a pleasure having you as our guest, and we look forward to welcoming you back at Courtyard Miami Airport.Sincerely,Doris Diaz,General Manager

2/10 - 너무 별로예요

Daniel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No free airport shuttle to accomodate are departure time
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Daniel, Thank you for being our guest and for your candid feedback. We regret disappointing you as our shuttle hours did not meet your expectations and we apologize for any inconvenience this caused you. We appreciate you sharing this, as we are always looking for ways to improve our guest experiences. We hope other than this your stay with us was pleasant. Thank you; we wish you safe travels. Sincerely, Doris Diaz, General Manager

6/10 - 괜찮아요

Connie

단체 여행
별로예요: 직원 및 서비스
Restaurant staff needs CS training
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Connie, Thank you for choosing to stay with us and for sharing your candid comments. We regret to learn that you did not enjoy your dining experience with us and apologize for the service shortfalls you encountered. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We truly hope that you will consider staying with us again so that we can demonstrate our commitment to your satisfaction. Sincerely, Doris Diaz, General Manager

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accessible,
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Donna, Thank you for the generous feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Miami Airport; we hope to see you again soon. Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

evgeny 님, vladivostok

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is very good in this hotel!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Evgeny, Thank you for the fabulous review. We are delighted to know that you enjoyed everything we have to offer. All of us at the Courtyard Miami Airport look forward to welcoming you back for another outstanding experience.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was very comfortable, enjoyed a good nights sleep. Lots of traffic noise while sitting in pool area was the only negative.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Carol, Thank you for choosing Courtyard Miami Airport and for your compliments. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. However, we regret the noise issues you encountered at the pool area. Thank you also for bringing this to our attention. We look forward to having you as our guest again whenever your travels bring you back to the Miami area. Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Rich

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to the airport with shuttle every 15 mins
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Rich, Thank you for choosing the Courtyard Miami Airport and for your wonderful feedback. We are thrilled you loved our terrific location as well as our ideal shuttle service. We appreciate you taking the time to let us know how we are doing. Thank you again for being our guest, and we hope to see you again on your next trip to Miami!Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

lindsey

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Lindsey, Thank you for choosing Courtyard Miami Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Erick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and close to airport great place to stay,
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Erick, Thank you for staying at Courtyard Miami Airport and sharing your experience. We are delighted to know you liked our ideal location and well-maintained property. It was a pleasure to host you, and we look forward to welcoming you back soon.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Giovanni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel us very clean, beautiful and accesible.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Giovanni, Thank you for being our guest at Courtyard Miami Airport and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our well-maintained property. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Chris, Thank you for choosing Courtyard Miami Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Lisa

가족 여행
It was very clean. I would definitely go there again. The food at Champions and Cane Grille was excellent.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Lisa, Thank you for choosing Courtyard Miami Airport and for your candid feedback. We are glad you had a perfect visit and that our well-kept property met your expectations. It is excellent to know you had a fantastic dining experience at our in-house restaurants. Champions Sports Bar and Cane Fire Grille. Thank you again for being our guest, and we look forward to welcoming you back soon.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Luther

가족 여행
좋아요: 편의 시설/서비스
The hotel is quite dated.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Luther, We appreciate you being our guest and sharing your observations. Your rating reflects that your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our property. It would be our pleasure to welcome you back soon. Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Marilyn

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Marilyn, Thank you for your recent stay at Courtyard Miami Airport and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Miami. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Doris Diaz,General Manager

6/10 - 괜찮아요

Kerry

좋아요: 청결 상태, 직원 및 서비스
The shuttle from the Airport was convenient however the description of the shuttle was incorrect which caused us to almost miss our shuttle. The shuttle driver was excellent. I booked a King bed and didn’t get that. I also got a handicap cap room and didn’t booked that. There were no wash clothes in the bathroom. The staff was super nice and helpful.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Kerry, Thank you for being our guest and for your candid feedback. While we are glad you enjoyed many aspects of your visit, we sincerely apologize for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We have also taken note of your additional comments as we are always looking for ways to enhance our guest experience. Your feedback is appreciated, and we hope you will revisit us in the future.Sincerely,Doris DiazGeneral Manager

4/10 - 별로예요

Larry

연인과의 여행
별로예요: 직원 및 서비스
I booked a night's stay at this property due to location. I had clicked on the $20 add-on for breakfast and paid for the stay with Expedia points and credit card. We arrived at the hotel after midnight and I mentioned to the girl at the front desk that breakfast was included with the booking. She just nodded and acknowledged. The next morning we went down to the on-site restaurant that did the breakfast and before getting seated mentioned to the hostess that our breakfast was included with our booking. She checked the list and said that it was included. We ate breakfast, noting that the menu mentioned $27 per person and were happy we had only paid $20 with booking as the breakfast was very mediocre and what most hotels include with room charge. We checked out, went on our cruise and then later saw a $58 charge from the hotel. I called the hotel to complain as it was obvious from looking at the Discover account that the front desk girl had added the breakfast to be charged to our credit card. I was told that I'd need to speak to the restaurant manager, but after about 20 minutes of the phone ringing with no answer, I decided to dispute the charge. Unfortunately, since the booking receipt didn't show the add-on charge on the booking, Discover allowed the charge to stay. We cannot recommend this hotel. But if you decide to stay, skip the breakfast as it's disappointing
답변 제공: General Manager 님, 2024년 2월 14일
Dear Larry, Thank you for the constructive feedback. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card and that you received no satisfactory response. We completely understand the frustration you must have experienced. We will convey this appropriately. We hope you will give us another opportunity on your next visit to our area so we can provide you with the outstanding hospitality you deserve.Sincerely,Doris DiazGeneral Manager

10/10 - 훌륭해요

Benton

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Benton, Thank you for being our guest and for the high rating. It is wonderful to learn how much you enjoyed your time at Courtyard Miami Airport and that we exceeded all of your expectations. That is what we like to see. We can't wait to share another fantastic experience with you soon.Sincerely,Doris Diaz,General Manager

2/10 - 너무 별로예요

Common

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Doris Diaz,General Manager

8/10 - 좋아요

Cecilia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was treated not nice at the Marriott next to the courtyard poorly at the Starbucks
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Cecilia, Thank you for choosing Courtyard Miami Airport and sharing your experience. We are glad to learn you enjoyed your overall stay with us; however, we apologize for the behavior of our associates. We appreciate you bringing this to our attention. Our main aim is to provide thoughtful hospitality; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. Thank you again for your feedback, and we hope to see you again. Sincerely,Doris Diaz,General Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff were very personable and kind.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Nancy, Thank you for choosing Courtyard Miami Airport and for your compliments. Our associates are committed to delivering excellent service and friendly hospitality, and we are delighted that our front desk staff provided that to you beyond your expectations! We look forward to having you as our guest again whenever your travels bring you back to the Miami area. Sincerely,Doris DiazGeneral Manager