외관

하얏트 하우스 마이애미 에어포트 여행 후기

3 out of 5
하얏트 하우스 마이애미 에어포트
5710 Blue Lagoon Dr, Miami, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 552개" "
평점 8 - 좋아요. 1002개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 85개" "
평점 4 - 별로예요. 1002개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 29개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jae Seok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2021년 12월 8일
Thank you for the 5/5 rating, Jae Seok! It's excellent you enjoyed your time at Hyatt House Miami Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 - 좋아요

Kyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주류 가격이 좀.
이용하기 편하고 장기 투숙자, 비지니스 관련 투숙자에게 특히 만족스러울 듯. 판매하는 wine, beer 가격은 좀 비싸지만. 편의성과 아침식사가 매우 만족스럽습니다.
2019년 11월에 3박 숙박함
답변 제공: MJIR 님, 2019년 11월 21일
Thank you so much for staying with us. We appreciate your feed back.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천하고 싶지않은 호텔
주방이 모두 준비되어있고(냉장고, 식기세척기, 인덕션 등) 객실이 넓었지만, 객실 관리와 청결도가 너무 나빴습니다. 창틀이 너무 지저분하고 객실에서 불쾌한 냄새와 먼지가 났습니다.
2019년 1월에 2박 숙박함
답변 제공: gady 님, 2019년 1월 13일
we apologize for the inconvenience we will speak with the housekeeping staff and the maintenance staff

8/10 - 좋아요

Jung Oun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Stephanie Monserrate, FOM 님, 2018년 10월 22일
Thank you for staying with us!

10/10 - 훌륭해요

Jessica 님, Kissimmee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staffing very friendly, good breakfast
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Jade, thank you for your perfect rating. The Hyatt House Miami Airport is delighted to learn you had a 5-star experience. We hope you choose our hotel again in the future for your Miami travels.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel with excellent staff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Kevin, it's wonderful to hear that you found Hyatt House Miami Airport to be pleasant and the services from our team members outstanding. We appreciate your feedback and are delighted we could contribute to a memorable experience. We hope to welcome you back again soon!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I am a regular at this property. The property is well kept and clean, the staff is friendly and helpful, the rooms are the most spacious I have ever experienced (full size kitchen!) and the nights are quiet and uneventful. Pharmacies, restaurants and shopping are just a short walk away. The shuttle to and from the aiport is very accomodating too. Breakfasts options are also pretty decent. There are only pros and zero cons for this hotel in my book!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Michael, the Hyatt House Miami Airport truly appreciates your consistent patronage and positive remarks about our well-maintained facilities, helpful team members, and spacious rooms equipped with full-size kitchens. We're delighted to know that our location's proximity to important landmarks, along with our accommodating airport shuttle service and decent breakfast options, contributed positively to your stay. We aim to maintain this high standard of service to make your next visit as remarkable as the previous ones.

10/10 - 훌륭해요

MIKE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
RESPONSIVE STAFF, LUXURIOUS AIRPORT SHUTTLE FUN WITH KRAMER AT H BAR AND FOOD WAS PREPARED WITH CARE FOR DINNER AND BREAKFAST IN MORNING...DEFINITELY STAY THERE AGAIN...
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Mike, your words certainly portray a delightful stay at Hyatt House Miami Airport. Our team members, including Kramer at H Bar, strive to offer enjoyable experiences and meals that are crafted with thoughtfulness. Knowing you would choose to stay with us again warms our hearts. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Casondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Casondra, it's great to hear that your stay at Hyatt House Miami Airport met your expectations. We sincerely appreciate your support and we look forward to welcoming you back soon.

10/10 - 훌륭해요

terrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. Delicious food. Close to Airy
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Terrell, thank you for your positive comments on your stay at Hyatt House Miami Airport. We're delighted you enjoyed our tasty food offerings and found our location convenient. It's also uplifting to hear about the friendliness of our team members. We look forward to welcoming you back during your next trip to the area.

8/10 - 좋아요

VAUGHN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed one night however it was a pleasant stay. We didn't use many of the amenities due to the brief length of our stay but they all seemed nice. Breakfast was quite good. Standard hotel, not exactly a great value but fine.
답변 제공: Customer Service 님, 2024년 1월 15일
Vaughn, it's wonderful to hear that your stay at Hyatt House Miami Airport was enjoyable, even if it was brief. We truly appreciate your recognition of our breakfast offerings. Next time you find yourself in Miami, we would be delighted to have you back for a longer stay, where you would have more time to fully benefit from our amenities. Thank you for your valuable feedback.

10/10 - 훌륭해요

Robert

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place, great value. Staff trust could not do enough for you. Thank you!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Robert, it's delightful to hear that you found Hyatt House Miami Airport to be an exceptional place offering substantial value. We are pleased to know our dedicated team members made your stay enjoyable. Thank you for your recommendation, we look forward to welcoming you back in the future.

10/10 - 훌륭해요

HOPE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel , pleasantly surprised. 2 bedroom suites are very nice and convenient for family travel
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Hope, we're thrilled to hear about your positive experience at Hyatt House Miami Airport. It's always wonderful to know that our spacious 2 bedroom suites contributed to a smooth and convenient family trip. We can't wait to welcome you back on your next journey to Miami.

4/10 - 별로예요

Ernesto

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ernesto, thank you for sharing your feedback. We're disappointed to hear that your experience did not meet your expectations. We're eager to understand the areas where we can improve our services. Please feel free to share any specific feedback with us so we can strive to offer a better experience.

10/10 - 훌륭해요

Dan

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Dan, we're thrilled to know you had a great stay at Hyatt House Miami Airport. We aim to provide our guests with memorable experiences and we're glad we hit the mark for you. We hope to host you again in the near future. Safe travels!

8/10 - 좋아요

Tamer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Tamer, thank you for choosing Hyatt House Miami Airport and rating your stay. We're delighted to see that you had a satisfactory experience and hope to serve you again in the future.

8/10 - 좋아요

Johnny

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thanks for the 4/5 rating, Johnny!We're thrilled you enjoyed your time at Hyatt House Miami Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 - 좋아요

LISA 님, Selah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable stay, friendly staff. Suites available for a long-term stay with standard size refrig and stove at a reasonable price.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Lisa, thank you for sharing your experience at Hyatt House Miami Airport. We're thrilled to know our comfortable suites and friendly team members enhanced your stay. It's also great to hear you found value in our reasonable pricing. We look forward to welcoming you back for another enjoyable long-term stay.

10/10 - 훌륭해요

Santiago

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Santiago, it's great to see your perfect rating of the Hyatt House Miami Airport. We're glad you had a wonderful experience. We hope to have the pleasure of welcoming you back soon. Thank you for choosing us!

2/10 - 너무 별로예요

Stipan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Stipan, it seems that your stay did not meet your expectations. We'd greatly appreciate if you could provide more specific feedback, so we can understand and improve upon any issues guests might be experiencing. Your input is valuable to us.

10/10 - 훌륭해요

Liliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed there because we lost a connection and were expecting just a place to sleep. It exceeded expectations in every way: - comfortable room - nice pool; our kids loved it - breakfast was outstanding. It was included in the rate and even had an omelette station! Highly recommend.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Liliana, it's fantastic to hear that the Hyatt House Miami Airport surpassed your expectations! We're delighted that the pool thrilled your kids and that our delightful breakfast, complete with an omelette station, was a highlight of your stay. It's our primary goal to create a comfortable, enjoyable environment for all our guests and we're thrilled to have achieved this for you. Thank you for your high recommendation - we look forward to welcoming you and your family back in the future!

8/10 - 좋아요

Henri

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for sharing your thoughts with us, Henri!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt House Miami Airport.

8/10 - 좋아요

FERNANDO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Thank you for the amazing rating, Fernando!We are excited to see that you had an enjoyable experience at Hyatt House Miami Airport. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 - 훌륭해요

Carlos 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Thank you for the fantastic rating, Carlos!It's outstanding you had such a wonderful experience at Hyatt House Miami Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Robert, thank you for choosing Hyatt House Miami Airport. It pleases us to know you had a good stay with us. We value your feedback and hope to welcome you back soon!

10/10 - 훌륭해요

Mo

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Thanks for the outstanding rating, Mo!We're delighted your time at Hyatt House Miami Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Rosario

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had all the amenities I needed
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Rosario, it's great to know you found all the necessary amenities in your room at Hyatt House Miami Airport. We are always committed to ensuring guests have a well-equipped and enjoyable stay with us. Thank you for sharing your experiences. We hope to have the privilege of hosting you again soon.

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Katie, thank you so much for your rating! At Hyatt House Miami Airport, we are thrilled you enjoyed your stay. We look forward to having the pleasure of welcoming you back in the near future. Safe travels!

8/10 - 좋아요

Traci

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Traci, it is heartening to note you had a positive experience overall during your stay at Hyatt House Miami Airport. Thank you for sharing your feedback. We look forward to serve you even better next time.

10/10 - 훌륭해요

James 님, Hollywood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Thank you for the 5/5 rating, James!It's excellent you enjoyed your time at Hyatt House Miami Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Henrique V

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Henrique, it's wonderful to see the top rating you've given Hyatt House Miami Airport. Your score speaks volumes, and we're glad we could offer you a top-notch experience. Should you find yourself in Miami again, we'd be more than pleased to welcome you back. Safe travels!

8/10 - 좋아요

Ralph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Thank you for this lovely rating, Ralph!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt House Miami Airport. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Little older hotel but clean and comfortable. Staff very friendly and helpful
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Ashley, it's great to see that you found Hyatt House Miami Airport to maintain cleanliness and offer comfort. We're delighted you had a pleasant experience and found our team members friendly and accommodating. We appreciate your positive feedback. Looking forward to welcoming you back soon.

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for layover.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Thank you for taking the time to share your review with us, Russell!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt House Miami Airport. Thank you and have a wonderful day!

10/10 - 훌륭해요

jennifer

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 4일
Jennifer, it's excellent to see your high rating for Hyatt House Miami Airport. We're happy that you had such a wonderful experience with us and we look forward to welcoming you back in the future. Thank you!

10/10 - 훌륭해요

Maurice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding hotel. We had the 2 bedroom unit and it couldn't have been better. Very spacious.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Maurice, it's great to hear your positive feedback on your stay at the Hyatt House Miami Airport. Our two-bedroom units are indeed designed to provide plenty of space to our guests and we're delighted to know you found it to your liking. We'd love to welcome you again in the future for another memorable experience.

8/10 - 좋아요

Rowena

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice. There was a lizard in the bed when I pulled back the covers. Other than that, no complaints
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 28일
Rowena, we appreciate your feedback and are pleased to hear you found Hyatt House Miami Airport to be appealing. We regret that an unexpected visitor found its way into your room. With Miami’s tropical climate, such instances can occasionally happen. Our team members endeavor to maintain the highest standards of cleanliness and customer service, and your experience is certainly not typical. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Every thing is exceptional except the water pressure. The pressure should be 10x's better than what it is, for the quality of the hotel
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Stephanie, thank you for your high praise of the Hyatt House Miami Airport. It's heartening to know that you found our offering exceptional. We take note of your feedback about the water pressure, and aim to constantly improve our facilities to provide a superior experience. We value your input and hope to welcome you back soon.

10/10 - 훌륭해요

Gabriela 님, Fort Worth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything went so smooth during out stay, definitely recommend!
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Thank you for this excellent rating, Gabriela!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt House Miami Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Jimmie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Double Bedrooms (two couples stayed) Privacy was appreciated !!! Breakfast was good Staff was very helpful
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 27일
Thanks, Jimmie! It's outstanding your time at Hyatt House Miami Airport was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Luis Alberto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena ubicación, cerca del aeropuerto, cerca de las autopistas y del Dolphin Mall.
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Luis, nos complace saber que la excelente ubicación de Hyatt House Miami Airport cerca del aeropuerto, las autopistas y el Dolphin Mall se adapta a sus necesidades. Gracias por la evaluación positiva. Esperamos volver a verte pronto.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 14일
Thank you for sharing your perfect rating with us, Michael!It's wonderful to see how much you appreciated your time at Hyatt House Miami Airport! We want everyone to feel right at home at Hyatt House Miami Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Nicole 님, Nassau

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the layout of the double bedroom suite and the kitchen amenities in it.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 13일
Nicole, the Hyatt House Miami Airport appreciates your positive remarks about the double-bedroom suite layout and the provided kitchen amenities. It's delightful to know these features added to your relaxing stay. We hope to be your first choice when you visit Miami again in the future.

10/10 - 훌륭해요

JUAN MANUEL

2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 1일
Juan Manuel, your outstanding rating for Hyatt House Miami Airport is very much appreciated. Our goal is to provide exceptional experiences and it thrills us to know we succeeded during your stay. We look forward to your next visit. Safe travels until then!

8/10 - 좋아요

Oshone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 1일
Thank you for taking the time to leave us a 4/5 rating, Oshone!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt House Miami Airport.

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet place really close to the airport
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Hello Jorge,It's fantastic to hear that you appreciated the tranquillity of the Hyatt House Miami Airport. Its proximity to the airport is indeed a convenience our guests value. We're grateful for your feedback and hope to welcome you back in the near future. Safe travels until then.

10/10 - 훌륭해요

Lorraine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was conveniently located and just a short distance away from the Kaseya Center where I was attending the Sam Smith concert
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 29일
Hello Lorraine,Your kind words about Hyatt House Miami Airport genuinely made our day. We're thrilled to hear that the property's proximity was favorable to your journey and accommodation needs. It's fantastic to know you were able to effortlessly attend your Sam Smith concert at the Kaseya Center. Let's hope your next stay is just around the corner. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was great and spacious.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 25일
Thanks for the wonderful review, Roberto!We're happy your time at Hyatt House Miami Airport was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience!

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only stayed one night as we were taking a cruise the next day. The evening staff at their restaurant greeted us warmly and spoke with us in such a welcoming tone. It made us feel like he really wanted us to be there. Most places that we've stayed in after the Pandemic, the employees grumble and barely speak making us feel VERY unwelcomed at their hotel.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 18일
Hello Allison,It fills us with immense pleasure to learn that your recent stay at Hyatt House Miami Airport was a satisfying one. It seems your brief visit left quite an impression, and we couldn't be more grateful for your generous sentiments.Our dedicated team is one of the many elements that set us apart. We are glad to know that the team at our restaurant was able to set the tone for your stay with their warm and welcoming approach. Every staff member is specifically trained and encouraged to provide a caring and individualized service to each of our guests as we firmly believe it is an integral part of creating an enriching experience.Now, it's concerning to hear about your experiences in other establishments post-pandemic, where the service was not up to scratch. In today's trying times, we understand more than ever that a friendly face and warm welcome can make a world of difference. Be rest assured that here at Hyatt House Miami Airport, we want each guest to feel welcomed and appreciated, even if their stay is just for one night.Going forward, we wish you safe travels and exciting adventures on your cruise. And when you return from your journey, we'd be thrilled to have you back with us to continue offering experiences that truly make you feel valued and comfortable.Thank you again for choosing to stay with us and for sharing your experience. We eagerly look forward to your next visit. Until then, take care and keep exploring!