숙박 시설 내 편의 시설/서비스

킴튼 서프코머 호텔, IHG 호텔 여행 후기

4.5 out of 5
킴튼 서프코머 호텔, IHG 호텔
1717 Collins Avenue, Miami Beach, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 473개" "
평점 8 - 좋아요. 1008개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 129개" "
평점 4 - 별로예요. 1008개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 57개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In the heart of the action — fantastic pool!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Azin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

HARRIET

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ado, Caroline and Cory were the best. Customer service was excellent. Social hour was a pleasant surprise. We will definitely come back and refer more people. It’s a little gem on Collins Ave.
2024년 5월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 5월 25일
Thank you so much for proving a detailed and positive feedback from your recent stay. Thank you for appreciating Ado, Caroline and Cory's hard work in making you stay extra special. We hope to host you again soon.

6/10 - 괜찮아요

Lam

좋아요: 청결 상태, 직원 및 서비스
I had a bad experience checking my room, they gave me the wrong room and told me that there was nothing available ( basically, I just have to suck it up) then the safe in my room didn’t work. I tried to talk to the manager and she was actually the one who checked me in. Of course, I got the same treatment on the phone which was not helpful at all. I’ve stayed with this hotel a few times and this is the worse experience I’ve ever had with them.
2024년 5월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 5월 25일
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

8/10 - 좋아요

Erdem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 5월 21일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 - 좋아요

Ulrich

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne Poolanlage. Nähe am Meer. Weinprobe super
2024년 5월에 5박 숙박함
답변 제공: Kimberly 님, 2024년 5월 21일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Rachel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great options for food and close to other areas. Pool and beach area amazing. Service was great.
2024년 5월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 5월 19일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Irina 님, Denver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay! Excellent service, great vibe, great location!
2024년 5월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 5월 13일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 - 좋아요

Sam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fitness center was out of order. Disappointing
2024년 5월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 5월 13일
Good morning, thank you for taking your time to give us your feedback. I apologize for the inconvenience that you during your stay. We hope that in the future you will give us a chance to give you a much better experience.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heat place and a fair price, rooms are small tho
2024년 5월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 5월 8일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 - 좋아요

anita

단체 여행
좋아요: 청결 상태
I liked the property and service. Housekeeping was not on time to clean the room and had to call the them, but was left on hold for 7 minutes. Then called guest services and complained
2024년 4월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 5월 2일
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

6/10 - 괜찮아요

mohamad

2024년 4월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 5월 21일
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 - 훌륭해요

muriel

연인과의 여행
We had a perfect stay
2024년 4월에 7박 숙박함
답변 제공: Kimberly 님, 2024년 5월 2일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Justin

2024년 4월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 5월 21일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Took my son for a quick 13th birthday trip! We had an excellent time! Great location- easy to walk or uber anywhere you want to go. Beach is literally steps from the property. Pool is FANTASTIC- pool service is great- our cabana attendant, not so much. Found everything reasonably priced and the added bonus of luggage storage and ability to enjoy amenities on day of checkout was CLUTCH!!! CANNOT go wrong here!!!
2024년 4월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 5월 2일
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We will surely take a look at these few things you mention and communicate it with the appropriate departments. Have and an amazing day and hope to see you soon!

8/10 - 좋아요

Heta

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 5월 2일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel within quick access to the beach, plus the pool area was nice. Far enough away from noisy busy area but close enough to walk to many food options.
2024년 4월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 4월 28일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 4월 28일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Leart

좋아요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 4월 28일
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. Have and an amazing day and hope to see you soon!

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스
Excellent location
2024년 4월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 4월 22일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Kerri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay here. The hotel staff were friendly and very accommodating. The hotel offered a complimentary happy hour every day from 5pm-6pm. Both red & white wine and a local beer option. Provided hot appetizers samplers as well. Great location to everything.
2024년 4월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 4월 22일
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

4/10 - 별로예요

Sergei 님, Muncie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not explain why they charged my credit card $750 instead of $250
2024년 4월에 5박 숙박함
답변 제공: Kimberly 님, 2024년 4월 13일
Good evening, Thank you for taking your time to give us a review. I would like to connect with you in regard to your concern about the charge. You may send us an email to talktous@surfcomber.com.

10/10 - 훌륭해요

Shelli

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were excellent! Convenient location too.
2024년 2월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 4월 7일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Serina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very conveniently located and lovely pool area
2024년 3월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 4월 6일
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I felt the food in the restaurant was good, but very pricey. The service was good. The rooms were clean and housekeeping reached out many times to see if I needed anything else. Unfortunately, there was a smoker on one of the floors that vented into my room and it was if I was smoking. The management and the security handled it the best that they could but it was an awful situation since they couldn’t find out where the smoke was coming from. I would stay here again as I feel the hotel, tries to accommodate their guess the best that they can.
2024년 3월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 4월 6일
Hello Lisa! thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 - 별로예요

Tracey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hallways dirty Several front desk staff were un professional- lack customer service Not the same standard as other kimpton properties
답변 제공: Kimberly 님, 2024년 4월 1일
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 - 훌륭해요

Anna

2024년 3월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 4월 1일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 4월 1일
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

6/10 - 괜찮아요

Justin 님, Washington

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
This hotel was extremely dusty and the rooms are marginal at best.
2024년 3월에 6박 숙박함
답변 제공: Kimberly 님, 2024년 3월 28일
Thank you for taking your time in giving us you feedback from your recent stay. Kindly accept my apologies for falling short in creating a seamless experience. We will surely take a look at these few things you mention and communicate it with the appropriate departments. We are hoping that you will give us a chance to prove our hospitality.

10/10 - 훌륭해요

Barry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean nice hotel in a very desirable area. Staff excellent.
2024년 3월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 3월 28일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 4월 1일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Emilie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a pleasant stay.
2024년 3월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 3월 28일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 - 별로예요

Constance

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 4월 1일
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

8/10 - 좋아요

Michael

2024년 3월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 4월 7일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Patrick James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it
2024년 3월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 3월 16일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 - 좋아요

Barb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 3월 28일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Aaron Christopher

2024년 3월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 4월 6일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Khaldoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 3월 16일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Malini

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 3월 16일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 - 별로예요

Julia

가족 여행
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
2024년 3월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 3월 4일
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 - 좋아요

Shannon

2024년 2월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 2월 24일
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

4/10 - 별로예요

Jean-Paul

2024년 2월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 2월 15일
Thank you so much for taking the time to share your feedback about your recent stay with us. Your review means a lot to us. We're genuinely sorry if we didn't meet your expectations during your stay. Your satisfaction is our top priority, and we're committed to improving our services. We hope for another opportunity to welcome you back and demonstrate the true essence of our hospitality.

10/10 - 훌륭해요

Alexia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Kimberly 님, 2024년 2월 15일
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Julie

Very comfortable property
2024년 2월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 2월 3일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 - 좋아요

Anta

2024년 1월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 2월 3일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 - 별로예요

Andreea

별로예요: 숙박 시설 상태 및 시설
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
2024년 1월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 2월 3일
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 - 훌륭해요

Eleiyah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this place will be back soon.
2024년 1월에 1박 숙박함
답변 제공: Kimberly 님, 2024년 2월 3일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 2월 3일
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 - 훌륭해요

Robert

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay very much. Front desk and pool staff were exceptionally friendly and went out of their way. Will definitely stay again.
2024년 1월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 1월 21일
Thank you for your recent stay and for the glowing 5-star review! We are delighted to hear that you had a positive experience. Your feedback means the world to us, and we hope to continue exceeding your expectations in the future.

8/10 - 좋아요

edward 님, des moines

별로예요: 청결 상태
2024년 1월에 4박 숙박함
답변 제공: Kimberly 님, 2024년 1월 21일
Thank you for choosing to stay with us. We appreciate your trust and hope your recent visit was enjoyable. Your presence is valued, and we look forward to welcoming you back soon.