I had a bad experience checking my room, they gave me the wrong room and told me that there was nothing available ( basically, I just have to suck it up) then the safe in my room didn’t work. I tried to talk to the manager and she was actually the one who checked me in. Of course, I got the same treatment on the phone which was not helpful at all. I’ve stayed with this hotel a few times and this is the worse experience I’ve ever had with them.