근처 해변, 일광욕 의자, 비치 파라솔, 비치 타월

Z 오션 호텔, 클라시코 어 소네스타 컬렉션 여행 후기

4 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 111개 이용 후기 중 47개" "
평점 8 - 좋아요. 111개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 111개 이용 후기 중 21개" "
평점 4 - 별로예요. 111개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 111개 이용 후기 중 12개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Overall the hotel needs updating. Paid for a suite with a hot tub and jets didn’t work. One member of the front desk staff is very rude and talks down to everyone. The restaurant and the bar staff are great. We probably wouldn’t stay here next year when we visit.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

kennia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk lady dark skin is the best person always helping always making sure we were fine. Will come back.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Kennia, Z Ocean Hotel South Beach is absolutely delighted to hear that our front desk team member provided excellent service during your stay, as ensuring your satisfaction and comfort is always our priority. It's fantastic knowing you plan to return and we look forward to welcoming you in the future!

10/10 - 훌륭해요

Marissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Marissa, we're thrilled to hear that you found our team members at Z Ocean Hotel South Beach friendly. We continuously strive to provide memorable experiences to our guests and thank you for recognizing their effort. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Rebecca, thank you for your excellent rating of Z Ocean Hotel South Beach. We are thrilled to see that you had a great stay with us. We're continuously improving our spaces to offer an even more delightful experience to our guests. We genuinely look forward to welcoming you back on your next visit to Miami!

6/10 - 괜찮아요

Florencia

아이를 동반한 가족 여행
별로예요: 청결 상태
Apts are no clean we found hair on floor, carpets and showers, microwave all dirty with grease from previous foods. Hot tubs are gross.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Florencia, we regret to hear about the untidiness you encountered during your stay. We understand the importance of maintaining top levels of cleanliness throughout our property. Concerning the issue with our hot tubs, your candid feedback is invaluable as it helps us identify areas that require our attention. It's only fair to mention we are currently conducting upgrades and renovations for an enhanced guest experience in the future. Trust that your next visit would be more reflective of our commitment to excellence.

8/10 - 좋아요

Katie

단체 여행, 연인과의 여행
별로예요: 직원 및 서비스
We really enjoyed having the jacuzzi on our balcony but what we didn't like was when the front desk decided to take their break and we couldn't get a hold of anyone to fill our jacuzzi. We are not allowed to fill them ourselves and you have to call for service between 9am-9pm. We called the front desk at 840pm with no answer. We walked down to the front desk at 850pm and no one was there. We waited and the front desk attendant came back at 858pm and when we asked for the jacuzzi to be filled we were told that it was too late and they refused to help us "per there policy". That was very disappointing. Other than that, we had no other issues or concerns with our stay.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Katie, we're pleased to know you enjoyed the personal jacuzzi on your balcony at the Z Ocean Hotel South Beach. We regret any inconvenience experienced in arranging for the refilling of the jacuzzi, your dissatisfaction is received with genuine concern, as it's essential for us to ensure all guests receive timely and efficient assistance. Our team members are addressing this for future improvements. Other than that, we're delighted that your stay was otherwise satisfactory. We hope to welcome you back soon with everything running smoothly.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was helpful with booking issues and polite.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Robert, we're delighted to hear how useful our team members were in resolving your booking issues at Z Ocean Hotel South Beach. Your positive feedback about their politeness is truly appreciated. We hope to welcome you back soon to see our ongoing suite upgrades.

8/10 - 좋아요

Derek

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The bad- But the hotel is very dated. Top lock on door was broken, buttons in elevator was broken, floors felt crummy, bathroom had hair on the counters, some random holes in the walls. Looked like someone tried to pry the slider door open. The hot tub in our room had duct tape in it covering up old damage. There is not a “do not disturb” or “privacy” door handle. Housekeeping comes regardless. The good- Great location. Walking distance to everything. Shopping, food, beach and entertainment. I love that the reservation included a glass of champagne, bike rental, beach chairs and umbrellas in a private beach section, and $50 credit to the hotel restaurant, The Front Porch. Their food and iced coffee is amazing. The hang out area for the hotel is great vibes too.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Derek, it's great to hear your positive remarks about our prime location, amazing food and vibe at Z Ocean Hotel South Beach. We're glad the added perks, such as a glass of champagne, bike rentals, and beach chairs contributed to your overall experience.We take note of your concerns regarding certain aspects of the suite's maintenance and have taken steps to address these issues. Our suites are currently in the process of being meticulously updated with fresh finishes and details to continue to deliver excellent experiences. We also acknowledge your feedback about the housekeeping schedule and will seek better ways of communicating it to our guests and ensuring privacy when needed.We hope to have the opportunity to welcome you back to witness the transformed Z Ocean Hotel South Beach experience. Thank you for sharing your valuable feedback.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs some remodeling. Overall very satisfied
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Susan, it's heartening to know you were content with your stay at Z Ocean Hotel South Beach. We appreciate your observation about updating certain aspects of our hotel. Indeed, we're undertaking renovations to enhance our suites. We trust your next visit will allow you to enjoy these improvements, ensuring an even more delightful stay. Thank you for your affirming feedback.

6/10 - 괜찮아요

Rajinder

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Excellent location and an average hotel. The breakfast on the site is advertised as Free however it is not. You get 2 vouchers per room irrespective of the occupants and you still have to pay taxes on top. Restaurant was good but was pricey hence we had to always pay and end up it not being a free breakfast at all. Also the Gym is non functional but advertised and part of resort fee. Stay wise, no major issues however property can do with a refurb
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Rajinder, we appreciate your thoughts on your stay with us. We want to clarify that each room is provided with two complimentary breakfast vouchers, and any additional expenses are for taxes only. We believe our restaurant delivers good value for money considering the quality of the food we offer.We're sorry to hear about your experience with the gym. We assure you we're doing our best to maintain all our amenities in good working condition.Your feedback on property refurbishment comes at the right time as we have an ongoing suite renovation and upgrade. We hope that on your next visit you'll enjoy these improvements and have a more fulfilling stay with us. We're looking forward to welcoming you back.

6/10 - 괜찮아요

Jaime

가족 여행
좋아요: 청결 상태
This hotel is in a great location. But the property is very dated, and the rooms are all of just okay. Needs a major renovation! Some of the staff are friendly, but some seem put out by having to deal with guests. Maybe that's just a Miami thing, but it wasn't welcoming.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Jaime, thank you for sharing your feedback. It's heartening to know that you appreciated our convenient location. However, it seems your experience didn't meet your expectations due to the current condition of our property and interactions with some team members. We want to assure you that we are in the process of making significant upgrades to all our suites. This will enhance the overall comfort and ambiance of our property. We also place a high priority on hospitality, and any shortcomings in that area you experienced are truly regrettable. Your feedback is invaluable as it helps us to improve. We hope for another opportunity to provide you with the service you deserve in future.

10/10 - 훌륭해요

Vera

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Vera, it's fantastic to hear that you had a great stay at Z Ocean Hotel South Beach! We hope our ongoing renovations and suite upgrades enhanced your experience. We can't wait to welcome you back to see all the improvements we're making.

10/10 - 훌륭해요

Toma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and service, Room is clean, a lot of light coming through floor to ceiling windows, plenty of room for your personal items. Awesome balcony area for dining and chilling!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Toma, it's delightful to hear that your stay at Z Ocean Hotel South Beach was enjoyable. Our team members are thrilled to receive your compliments about the service. We're glad that you appreciated the cleanliness of our rooms, the ample light from our windows, and the spacious space for personal items. Knowing you made great use of the balcony for dining and relaxing certainly pleases us. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Pradeep

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall terrible experience... i left the property same night as check-in... couldnt stand the room or smell.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Pradeep, it's regrettable to hear about your experience and immediate departure. We're in the process of enhancing our suites, as you saw, which aims to address issues like the ones you encountered. We appreciate your patience and understanding throughout this process. We hope you'll consider giving us another chance once improvements have been made.

8/10 - 좋아요

Olga

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I booked second room for my son to visit me overnight. Initially he got the room with broken AC. However, he was promptly moved to a different better room. Staff was helpful.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Olga, it's great to hear that you and your son chose Z Ocean Hotel South Beach for your stay. We're glad that our team members were able to promptly assist with the room situation to ensure a comfortable stay. We are indeed enhancing our guestrooms to offer even better experiences. We appreciate your understanding and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Olga

좋아요: 편의 시설/서비스
Initially I placed in room which was literally located behind elevators. The entrance to the room was in the main hall, but the room curved around behind the bank of elevators and shared a wall with the elevator shaft which meant listening to elevators all the time. Finally, thanks to Expedia, I was moved to a different room. Ms. Serge from reception was always nice and helpful. Hotel has a good swimming pool with heated water. Location is excellent close to the ocean. Hotel provides beach towels and free chairs and umbrella at the beach. Room was cleaned only once after I asked several times to clean it.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Olga, we appreciate your balanced feedback. It's displeasing to hear about the noise issues experienced with your initial room assignment, although we're glad in the end you found a quieter place. We apologize for the delay in housekeeping services; this isn't representative of our usual standards. On the other hand, we're pleased Ms. Serge could be of assistance and that you benefited from our outdoor pool, prime locale, and complimentary beach amenities. We're currently in the process of upgrading our suites to further enhance guest experiences. Hoping to have the opportunity to impress you more on your next visit.

10/10 - 훌륭해요

Shiwani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Thank you for taking the time to leave this wonderful rating, Shiwani! We hope to see you again soon at Z Ocean Hotel South Beach so we can share yet another amazing experience!

8/10 - 좋아요

Damonn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Damonn, thank you for your rating of Z Ocean Hotel South Beach. We look forward to welcoming you back to experience the updated ambience.

8/10 - 좋아요

KEVIN

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property was beautiful. Room was clean everyday we were gone. Elevators were messed up towards the last day of my stay. One elevator was outlet of service. Staff was meh, in terms of friendliness. Overall it was great experience.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Kevin, it's delightful to hear that you found Z Ocean Hotel South Beach to be appealing and appreciated our clean rooms. We take notice of your feedback regarding the elevator situation during your stay and the interactions with our team members. Rest assured, we're consistently looking for ways to enhance our guest experience. We're also currently upgrading our suites for an even more comfortable stay. We look forward to welcoming you back for an even better experience.

10/10 - 훌륭해요

Livia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service from friendly staff, they surely made our stay that much more enjoyable and were there to help when we had cell phone issues by calling ahead for us from reception phones to ensure our tour to the Everglades worked out. Would recommend and would stay again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Livia, we're delighted to read about your successful visit to Z Ocean Hotel South Beach. It's great to hear our responsive team was instrumental in resolving your cellular complications and facilitating your Everglades trip. Please note, we're currently engaged in a suite revamp process aimed to bring even more comfort to our guests. Your endorsement is truly appreciated and we eagerly anticipate your return visit.

8/10 - 좋아요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was good overall but resort fees and valet only parking was a little much
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Nicholas, thank you for spending some time writing your review. We're glad to know you found our place overall enjoyable. Regarding your noted concerns, we're continuously striving to give you the best value for your stay. Kindly note we're currently in the process of upgrading our suites to further enhance guest experiences. Parking and resort fees are structured to provide utmost convenience and exclusive services to our esteemed guests like yourself. Looking forward to having you back at the Z Ocean Hotel South Beach soon.

10/10 - 훌륭해요

AnnMarie

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Thank you for the fantastic rating, AnnMarie!We strive to make all of our guests feel welcome and relaxed during their time at Z Ocean Hotel South Beach! We can't wait to see you again soon.

8/10 - 좋아요

KIYUP

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good than What I expectation. Everything is close. Employeees were kind and nice. I couldn't believe other lower rating reviews. Had a Good impression of Miami.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Thank you for sharing your positive experience at Z Ocean Hotel South Beach. We're thrilled you appreciated the hotel's prime location and found our team members helpful and friendly. We always strive to surpass guest expectations and it's gratifying to know this was the case during your stay. We hope to welcome you back in the future to share in the continued improvements to our suites.

10/10 - 훌륭해요

Sade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Serge was by far amazing from the check in to the check out!!!!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Sade, it's wonderful to hear that Serge provided you an outstanding experience at Z Ocean Hotel South Beach. We take pride in the dedication and professionalism of our team members. We're also in the process of enhancing our suites to make your future stay even more remarkable. We look forward to your return.

6/10 - 괜찮아요

Eirik

단체 여행
별로예요: 청결 상태
Dette hotellet har nok vært flott en gang i tiden, men etterslepet på vedlikehold og oppgraderinger gjør at det ikke når opp til mine forventninger. Bilder på expedia.no fremstiller hotellet til bedre enn det er. Jeg booket rom her av følgende grunner: LOKASJON Ikke noe å si på dette. Sentralt plassert på Ocean drive, nært til alt uten å være for nærme støyen til utelivet. STRANDA 2 solsenger og parasol inkludert på Esterbans place 5 min gange fra hotellet. STANDARD og RENHOLD Her skuffet det. På langt nær alle rommene er oppgradert, selv om bildene på expedia.no gir et annet inntrykk. Det første rommet svarte på ingen måte til forventningene. Det var utdatert både i farger, vedlikehold og funksjon. I tillegg var det dårlig renhold, sengetøyet var skittent og det fremsto ikke som det var rengjort for ny gjest. Etter å ha gitt tilbakemelding på dette, ble vi oppgrader til Pent house suite som holdt en mye bedre standard og var nylig renovert. Dessverre bar også denne preg av manglende vedlikehold/renhold på det som går ut over det daglige renholdet. Flekker og merker på veggene, kalkrester og rust på krom i dusjen. Første dagen ble rommet aldri rengjort så det er tydelig at hotellet sliter med rutiner. TRENINGSROM Her ble jeg skuffet igjen. Et utendørs avlukke med kardiomaskiner og noen løse vekter. Lite til styrketrening. GRATIS KOMPLETT FROKOST (silver /gold): Her fikk vi voucher på $20 som på ingen måte dekket en nøktern frokost når service og skatter ble lagt på.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Eirik, vi setter pris på tilbakemeldingen. Vi forstår at renoveringer kan medføre ulemper, og vi jobber iherdig med å gjøre de nødvendige forbedringene. Det er flott å høre at du likte den sentrale beliggenheten, men vi beklager å høre om din første opplevelse med rommene som ikke svarte til forventningene dine.Vi har kontinuerlig som mål å tilby en ren og innbydende atmosfære, og derfor er vi bekymret for å høre om dine rapporterte renslighetsbekymringer. Vær trygg, vi har videresendt tilbakemeldingen din til teammedlemmene våre for vurdering. Selv om vi er glade for at du opplevde en viss forbedring etter å ha byttet til en renovert suite, er vi skuffet over at du la merke til uregelmessigheter med vedlikeholdet vårt.Det ser ut til at både treningsområdet og frokosten som tilbyr nyanser ikke var opp til det du forventet. Vi vil absolutt diskutere dette med våre kolleger i disse avdelingene for å utforske måter vi kan forbedre den generelle opplevelsen på.Vi håper å få muligheten til å ønske deg velkommen tilbake snart, slik at vi kan vise forbedringene som er gjort basert på tilbakemeldingene dine.

8/10 - 좋아요

JOHN ANDREWS

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
John, thank you for your high rating! It's good to hear you've noted the continuous improvements we strive to make at Z Ocean Hotel South Beach. Hoping to see you again soon to showcase our upgraded suites.

6/10 - 괜찮아요

muriel

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
hotel proche du centre et de la plage par contre etat du sol de la chambre moyennement propre obligation de réclamer les serviettes de toilette.Le petit dejeuner est très cher malgré les bons gratuits reçus. lhotel a besoin d'une rénovation.Parties communes pas entretenues.Dommage
2024년 2월에 10박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Muriel, merci de partager votre expérience avec nous. Nous comprenons vos inquiétudes concernant la propreté de votre chambre et la nécessité de demander des serviettes propres. Notre équipe se consacre à vous offrir un séjour confortable et nous sommes désolés si votre expérience n'a pas répondu à vos attentes. Nous mettons effectivement en œuvre des améliorations dans nos suites pour améliorer l'expérience globale des clients. Concernant le tarif du petit-déjeuner, nous nous efforçons de proposer une gamme d'options et nous nous excusons s'il vous a semblé cher malgré les bons gratuits. Nous prenons également note de vos commentaires concernant les espaces communs de l'hôtel. Nous apprécions vos commentaires et continuerons à travailler à des améliorations.

10/10 - 훌륭해요

Caitlin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the privacy that our room had, AND THAT IS ABOUT ALL THAT I LIKED! The food was less than desirable. Breakfast was absolutely inedible... I have never seen chunks in a hollandaise sauce before... that was memorable and utterly disgusting. The breakfast potatoes were grey and slimy, I am sure they were made 3 days before they were served. I CANNOT believe that I paid over $100 for a breakfast that was so GROSS and inedible! And our server was nowhere to be seen and never asked if the food was okay. Which it was not, at all whatsoever!!! So Bad!!! I would never recommend anyone to eat there, and it was freezing! Inside and out!!! And I live in Florida! So freaking BAD!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Caitlin, we appreciate your sincere feedback. It's disheartening to learn you encountered issues with your dining experience. Your remarks about the food and the server's attentiveness have been taken seriously. We always aim to deliver a top-tier meal - it seems we missed the mark this time. Also, we want you to know that we're making changes and upgrades to enhance our guest experience. We do hope you'll consider giving us another chance to provide you with the high level of satisfaction that we strive to deliver.

6/10 - 괜찮아요

Deborah

가족 여행
별로예요: 숙박 시설 상태 및 시설
It was average!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Deborah, thank you for your feedback. Your perspective carries great value and we're happy you chose to stay with us. While your stay was indeed average, we want to inform you that upgrades are in progress to enhance our suite experience. We're hopeful your future stays will reflect these improvements.

10/10 - 훌륭해요

Bridget

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Thank you for the wonderful rating, Bridget!It's fantastic you enjoyed your time at Z Ocean Hotel South Beach so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 - 좋아요

Marshall

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location the back of the property goes out on ocean drive. Staff was very friendly. Security on premises at all times. The property needs an update. Rooms are very dated and one elevator was down.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Marshall, it's a delight that you enjoyed Z Ocean Hotel South Beach's fabulous location and our friendly team members. We appreciate your feedback on your recent visit. With ongoing renovations and enhancements to our suites, we're excited about improving the guest experience. Regarding the elevator, we understand the inconvenience it could pose and our team has been alerted. Hope to welcome you back soon to experience our updated accommodations.

10/10 - 훌륭해요

Amanda 님, Centerville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved my stay at the ZOcean Hotel. The staff was amazing, the property location was perfect for heading to the beach or if you just wanted to hang out by the pool. It is a 10 out 10 for me!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Amanda, thank you for sharing your delightful experience at Z Ocean Hotel South Beach. We're thrilled to hear that our amazing team members, ideal location and the poolside ambiance added to your enjoyment. Your endorsement of a perfect score is greatly appreciated. We look forward to welcoming you back in the near future.

8/10 - 좋아요

Janeanne Regina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Big rooms- friendly staff
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Janeanne, thank you for sharing your experience at Z Ocean Hotel South Beach. We are delighted to hear that you appreciated our spacious accommodations and hospitable colleagues. We are also thrilled to inform you about the ongoing enhancements to our suites aimed at making your future stays even better. Your support is much appreciated.

2/10 - 너무 별로예요

Dorjeda

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very mean and rude people
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Dorjeda, we regret to hear about your experience with our team members, as we strive to provide warm and respectful service at all times. Please know we're investing in substantial improvements to our property to enhance guest experience, and addressing any concerns raised. We appreciate your feedback and hope to have the opportunity for a more positive interaction in your future visits.

2/10 - 너무 별로예요

Danjela

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People there was so rude , not helpful and parking garage it’s expensive compared with other places and not careful for my car .
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Danjela, we are truly disheartened to hear about your recent experience. It's always a top priority to ensure our guests are treated with utmost respect and courtesy. We understand your concerns about the parking price and care for your vehicle, and we appreciate you bringing this to our attention. We're currently enhancing our suites; we hope in future visits you will consider noticing the progression. Your feedback will be instrumental in allowing us to improve.

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Quieter end of the street. Large room and bathroom. Friendly staff. Will come back.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Steve, recognizing your compliments towards Z Ocean Hotel South Beach is delightful. We're glad to hear our location suited you brilliantly, and that you appreciated the spaciousness of our suites and bathrooms. It's also pleasant to know our team members left a positive, memorable impression on you. We eagerly await your return visit. Thank you for taking the time to share your experience.

4/10 - 별로예요

Nicole

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
We appreciate you sharing your concerns with us, Nicole.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Raul

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for this excellent rating, Raul!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Z Ocean Hotel South Beach! We'd love to host you again someday for yet another unforgettable visit.

8/10 - 좋아요

Holly

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Holly, it's great to hear you had an enjoyable stay at Z Ocean Hotel South Beach. We appreciate your understanding as we continue to enhance our suites to further improve guest experiences. We look forward to welcoming you back once our updates are complete.

2/10 - 너무 별로예요

Andrea

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not ready. Photos are misrepresented. Not clean. Filthy and empty jacuzzi on balcony. Check in says 3, room was not ready until 4:30. Never again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Andrea, we sincerely regret your recent experience and apologize for any inconvenience it may have caused. We note your concern about the cleanliness, the state of the jacuzzi, and the readiness of the room. We want to let you know that we are in the process of significant improvements, which we believe will greatly enhance our guest experience. We would be grateful for another opportunity to provide you with a better stay in the future.

6/10 - 괜찮아요

Lilly

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Loved the beach chairs and beach access. Breakfast was great. The gym and pool left us desiring more
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Lilly, it's encouraging to hear that you appreciated the beach access and our tempting breakfast at Z Ocean Hotel South Beach. We appreciate your suggestions about the pool and gym facilities. As you might be aware, we're in the process of implementing significant improvements to our suites; rest assured that valuable guest feedback like yours is a key part of our ongoing efforts for enhancement. We hope to have another chance to exceed your expectations in the future.

6/10 - 괜찮아요

Ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great customer service horrible amenities because tv wasn’t working properly.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Ellen, thank you for taking the time to share your feedback. It's encouraging to hear that our team members provided great service. We're in the process of significant updates to the suites for even greater comfort and convenience. As for the television in your suite, we appreciate your understanding and assure you that we are addressing any issues with our ongoing improvements. We hope for the opportunity to welcome you back to experience these enhancements firsthand.

10/10 - 훌륭해요

Kofi

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and comfortable
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Kofi, it's delightful to hear your stay at Z Ocean Hotel South Beach was both comfortable and enjoyable. We hope you'll come back soon to experience our newly renovated suites. Your positive feedback means a lot to us. See you soon!

10/10 - 훌륭해요

BRIAN 님, Willowbrook

Very Nice
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Brian, it's wonderful to hear that you found Z Ocean Hotel South Beach to your liking. We're actively improving our suites to provide guests with a stellar experience, making sure that every revisit is a thrill. We appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 - 좋아요

Andrea 님, Montreal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The higher rooms were quite nice. I don’t know about the basic ones. Great service and the staff were very nice and responsive.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Andrea, thank you for taking the time to share your experience at Z Ocean Hotel South Beach. We're pleased to hear you had a good stay and appreciated the service offered by our team members. Your feedback about our rooms is also noted. We value your commentary and hope to welcome you back soon on your next visit.

10/10 - 훌륭해요

Rachael 님, Schenectady

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Rachael, it's wonderful to hear that your stay at Z Ocean Hotel South Beach met your expectations. We're excited about the ongoing improvements to our suites and appreciate your understanding. We hope to serve you again in the future.

8/10 - 좋아요

John

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
John, thank you for your positive rating of Z Ocean Hotel South Beach. Your satisfaction is important to us, and we are thrilled that you noticed the ongoing enhancements to our suites. We are eager to have you experience these updates in the future. Thank you for choosing Z Ocean Hotel South Beach for your stay.

8/10 - 좋아요

Mariette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location by the ocean at Ocean road at beginning of all art Deco hotels, all within walking distance Collins ave , parallel to hotel with many shops Had lunch at Versaci restaurant Concierge very helpful , called for transportation to cruise terminal
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Mariette, it sounds like Z Ocean Hotel South Beach's location was a perfect fit for your exploration of art Deco hotels and local shops. We're thrilled that you enjoyed your lunch at the nearby restaurant and found our concierge to be resourceful. We strive to provide seamless experiences, like arranging for transportation. We are indeed upgrading our suites for an enhanced stay. Be sure to experience the upgrades on your next visit. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Ronald, we appreciate your succinct yet positive review of Z Ocean Hotel South Beach. It's great to hear that your stay was satisfactory. Indeed, we're enhancing our suites to elevate the guest experience further. We're keen to welcome you back soon to enjoy our newly upgraded accommodations.

10/10 - 훌륭해요

Sharita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Sharita, thank you for your excellent rating. It's wonderful to hear that your stay at Z Ocean Hotel South Beach met your expectations. We're excited about our current suite upgrades and appreciate your patience during this time. Looking forward to welcoming you back in the near future to experience our enhanced suites.